New in Veeva CRM 17R2

The following changes are available to all licensed users of a given product. Instructions to configure these options are discussed in each topic and in the Veeva CRM product documentation.

Deprecation of PDA and Blackberry Veeva Messages in 17R3

In 17R3, all Veeva Messages with the category of PDA or Blackberry that are no longer being used will be removed.

Please review any custom code to ensure you are no longer using the deprecated Veeva Messages before 17R3 is released.

Salesforce Disabling TLS 1.0

Salesforce requires an upgrade to TLS 1.1 or higher by July 22, 2017 to align with industry best practices for security and data integrity. On that date, Salesforce will begin disabling TLS 1.0. The following actions are required to prevent any disruption to your production / sandbox instances.

  1. Ensure TLS 1.1 or TLS 1.2 encryption protocol is enabled within your browser security settings.
  2. Discontinue use of browser which do not support TLS 1.1 and above to access salesforce.
  3. Ensure SSO servers have TLS 1.1 or TLS 1.2 enabled.
  4. Review the salesforce documentation for additional required actions.

Developer Release Notes

For updates and edits to information on the Developer Portal, see the Developer Release Notes on the Developer Portal.

Visualforce Pages with Clickjack Protection

If Clickjack protection is enabled, do not embed Veeva Visualforce pages in a regular page layout if a button or tab is provided to navigate to that Visualforce page. Visualforce pages are not designed to be embedded and may prevent loading the parent page when Clickjack Protection is enabled.

Enhanced Offline Sync

Mobile (or offline) devices are now more resilient to scenarios where network loss may occur. There is no functional or behavior change to the end user as a result of this enhancement.

Note: After the 17R2 upgrade the improved sync process will run for the first time. This initial sync may take longer than usual but will return to normal after this first sync.

Core CRM

Scheduling and Planning

Events Managements


My Insights

Network Integration



Filter by Account Type in My Accounts and My Schedule

Windows Tablet users can now filter accounts by Business and Person Accounts. See Account Type Filter for more details.

Enhanced Account Creation

Windows Tablet and iPad users can now view Account Fields (required and optional) when creating a new Account using the Parent Account Wizard or the New Account Wizard. See Enhanced Account Creation for more details.

Filtering Multichannel Activity Alerts

Windows users can now filter which Multichannel Alerts display on the CRM Home Page. This allows users to view information relevant to specific product and activity types. For more information, see Home Page.


CLM Search

Windows Tablet users can now search the CLM media library to quickly find presentations. See Searching in CLM for more information.

Call Scheduling

Display Account Hierarchy for Parent Accounts on the Schedule Calls Sidebar

So that Windows Tablet users can efficiently find an Account when adding a Call in My Schedule, Account Hierarchies are now available in the Schedule Calls sidebar. See Account Hierarchy for more information.

Events Management

Mass Update for Attendees

Windows Tablet users can now perform mass updates on Attendees of an event. This allows for better management of Events with a large number of Attendees. See Mass Update for Attendees for more information.

Sample Management

Sample Inventories

Windows Tablet users can now create Sample Inventories from the My Samples page using the New Inventory link. This provides the ability for a user to create a physical inventory count of all the Sample Lots currently marked as Active. See Sample Inventories for more information.