Common Acronyms in Veeva CRM

This topic lists common acronyms used throughout the Veeva CRM Online Help, their definitions, and links to the relevant documentation areas, when applicable.

Acronym	Definition	Documentation Link
AE	Approved Email	Approved Email Overview
AOC	Acknowledgement of Content	Capturing Acknowledgement of Content
API	Application Programming Interface	Veeva CRM Developer Portal
ATL	Account Territory Loader	Using the Account Territory Loader
BRC	Business Reply Card	Creating Sample Requests/BRCs
CDE	Custom Display Element	Using Custom Display Elements
CLM	Closed Loop Marketing	CLM Overview
CRM	Customer Relationship Management	Veeva CRM Online Help
DCR	Data Change Request	Data Change Requests Overview
EM	Events Management	Introduction
FLS	Field Level Security	Field Level Security
GAS	Global Account Search	Global Account Search
HCO	Health Care Organization	HCO (Health Care Organization) is an industry standard term and acronym used throughout the Veeva CRM application and documentation.
HCP	Health Care Provider	HCP (Health Care Provider) is an industry standard term and acronym used throughout the Veeva CRM application and documentation.
KAM	Key Account Management	Account Planning and Execution
KMI	Key Medical Insight	Key Medical Insights
KOL	Key Opinion Leader	Key Opinion Leader Profile
MCCP	Multichannel Cycle Plan	Cycle Plans Overview
MCSR	Massachusetts Controlled Substance Registration	Configuring CDS Validation for Non-Controlled and Schedule Specific Sampling (MCSR)
MDM	Mobile Device Management	Mobile Device Setup Overview
MIRF	Medical Inquiry Request Form	Creating a Medical Inquiry
NAS	Network Account Search	Network Account Search
NAW	New Account Wizard	New Account Wizard
OM	Order Management	Order Management Overview
PDRP	Physician Data Restriction Program	Updating Veeva CRM Account Fields
SFDC	Salesforce.com	Salesforce Help Guide
SN	Stakeholder Navigator	Stakeholder Navigator
SOI	Sphere of Influence	Sphere of Influence
SSO	Single Sign-on	Delegated Authentication for Veeva CRM via MDM
TDDD	Terminal Distributor of Dangerous Drugs	State Distributor Licensing
TOT	Time Off Territory	Creating Time Off Territory in My Schedule
TSF	Territory Specific Field	Working with Territory Fields
VMOC	VMobile Object Configuration	Using VMobile Object Configurations
ZTT	Zip To Terr	Zip-to-Terr Alignment