A Data Change Request (DCR) is a request to modify certain account data and is created when data is changed and needs to be validated.
When enabled, DCRs are created whenever a user creates or edits an Account, Address_vod, or Child_Account_vod record. These change requests are first verified by a data steward, and become available in CRM after approval.
A DCR is created in Veeva CRM, pushed to the Veeva Network for data change approval, and after processing is pulled back to Veeva CRM.
For DCRs of type New sent to Network, additional Data_Change_Request_Line_vod records are created for non-DCR Field Types. This allows CRM to retain the information on the record when it is created.
A DCR is created for each separate object that is created or edited:
- Account
- Address
- Child Account
For example, the creation of an Account via the Parent Account Wizard creates three DCRs:
- New Account
- New Address
- New Child Account
A DCR has three statuses:
- Submitted - The DCR is created online or in CRM for iPad and is waiting to be pushed to Veeva Network
- Pending - The DCR is pushed to Veeva Network and is being evaluated
- Processed - The final evaluation results are pulled from Network, the DCR updated, and the results are viewable by the user
