New in Veeva CRM 19R1

The following changes are available to all licensed users of a given product. Instructions to configure these options are discussed in each topic and in the Veeva CRM product documentation.

Core CRM


Call Reporting

Call Sampling

Medical Events

Order Management

Events Management


Medical CRM


Approved Email

  • Checking Consent at the Email Template Level
  • Restricted Words Enhancement

Approved WeChat


  • WKWebView Support for Loading Local Files


Engage Webinar

Engage Webinar has been deprecated and is replaced by Virtual Events.

  • Displaying Webinar Links and Codes
  • Web Client

Multichannel Cycle Plans



Survey branching is now available on the iPhone and iPad platforms.

Call Reporting

Location Services (GPS)

iPhone users can now use GPS coordinates in Call Reports. See Capturing GPS Coordinates on the Call Report for more information.

Scheduling and Planning

iPad users can now view additional historical data and planned activity on the Timeline View by using the swipe up or swipe down gesture at the bottom or top of the Timeline. Three months of additional data loads at a time.


The Medical Dashboard is now available on the iPhone platform.