Default Functionality for Multichannel Cycle Plans
The following functionality is available to users after initially configuring Multichannel Cycle Plans:
Creating a Multichannel Cycle Plan
- Data Loading a Multichannel Cycle Plan
- Manually Creating a Multichannel Cycle Plan
- Using the Multichannel Cycle Plan Admin Console
- Working with the MCCP Interface
- Calculating Over Reached and Under Reached Thresholds for Cycles
- Working with MCCP Status Fields
- Navigating to Target Detail from My Plans
- Supporting Detail Groups
- Detailing Priority on the MCCP Target
- Displaying the Last Activity Date for Each Channel and Product
- Indicating MCCP Goals by Priority in a Single Call Channel
- Setting MCCP Goals for a Detail Group
- Locking Multichannel Cycle Plans
- Merging Accounts with MCCP Records
