What's New in 21R3.0

The CRM 21R3.0 minor release includes several new features as well as User Visible and Behavior Changes.

Our release notes offer brief, high-level descriptions of enhancements and new features. Configuration is available by selecting the feature name. You can also find a quick overview of 21R3.0 Feature Enablement and Availability information in this release note.

New Fields and New Objects are also included.



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New Videos

The following videos were added as part of this release:

User Visible and Behavior Changes

Most new functionality requires some configuration, however users are able to use the following functionality immediately. Select the thumbnail to view a larger image.

Call Reporting

Platform Description Before After





Call Sampling

Platform Description Before After





21R3.0 Feature Enablement and Availability

New functionality introduced in the Veeva CRM 21R3.0 release is available on the following platforms:

Feature Configuration Required iPad iPhone Online (Classic) Online (Lightning) Windows


New Objects

The list below contains all objects added in Veeva CRM 21R3.0.


Object Name



New Fields

The list below contains all fields added in Veeva CRM 21R3.0. The fields are organized by object. Visibility to all fields is disabled by default to all users except administrators. See the Veeva Data Model information for a full listing of Veeva fields.


Field Name

Field Label