What's New in 21R2.2

The CRM 21R2.2 minor release includes several new features as well as User Visible and Behavior Changes.

Our release notes offer brief, high-level descriptions of enhancements and new features. Configuration is available by selecting the feature name. You can also find a quick overview of 21R2.2 Feature Enablement and Availability information in this release note.

New Fields and New Objects are also included.

Features

Engage Meeting

Using Default Directories in the CLM Media Library Online

Admins can specify which directory displays by default when users navigate to the CLM media library, allowing end users to quickly access the most important or most commonly used presentations in their media libraries. To ensure end users can only view content in the directories to which they have access, admins can disable presentation thumbnails in the CLM media library when directories are not applied.

Events Management

Generating Virtual Participant URLs in Child Events

Attendee and speaker participant URLs can now be generated for all child events linked to a parent virtual event when using Event Templates in conjunction with virtual events. This enables easier planning and execution of large virtual events, as it enables teams to share and invite child virtual event attendees to a single virtual session.

Required Event Material Rules

Required Event Material rules improve compliance and audit trails across events by requiring event organizers to attach supporting materials to an event before an event action can be performed.

MyInsights

Viewing MyInsights Content in Lightning

To create dynamic page layouts, admins can embed MyInsights content in Lightning pages, including territory-level content and content visible only for specific records. This allows Lightning users to view and interact with custom MyInsights content online alongside standard Salesforce Lightning components, or display content using individual tabs on the selected page.

Querying Nitro Data from MyInsights Content in Lightning

MyInsights content in Lightning supports querying data from Nitro using the queryVDSRecord method, allowing users to view content with integrated Nitro data. See the Developer Portal for more information.

MyInsights Studio

Using the Metric Highlight Display Element (Available October 7, 2021)

Users can use the Metric Highlight display element to define and display metrics in large fonts to visually highlight important data.

New Videos

The following videos were added as part of this release:

• Viewing MyInsights Content in Lightning
• Resolving Monitored Text Violations in Approved Notes
• Cold Chain Sampling

User Visible and Behavior Changes

Most new functionality requires some configuration, however users are able to use the following functionality immediately. Select the thumbnail to view a larger image.

Call Reporting (Updated September 27, 2021)

Platform	Description	Before	After
iPad, iPhone, Online	The word Call is removed from the hard-coded Call Channel button label on the Call Report, the Call Channel error message, and the Call_Channel_vod field label in the data model, as well as the corresponding translations for each of Veeva’s supported languages.

Call Sampling

Platform	Description	Before	After
iPad	When multiple sample lot records have the same batch lot ID as a scanned sample barcode, users select the appropriate sample lot from a picklist of all available sample lot records matching the scanned barcode. Virtual lots are not affected by this change. For more information, see Using Barcodes to Record Call Samples.	N/A

Order Management

Platform	Description	Before	After
iPad	When using Fixed Units of Measure, or when a value greater than zero is entered in the Quantity_Per_Case_vod field in the Product Catalog, the calculator displays on the Order Lines page in addition to the Decrease and Increase buttons.

User Interface Enhancements

Platform	Description	Before	After
iPad, iPhone	Admins and users can disable application audio sounds associated with page-level notifications and barcode scanning via the App Sounds toggle. For more information, see Page Level Notifications.
iPad, iPhone	Home page widgets are updated with the following. The widget functionality is unchanged. rounded fonts and heavier font weight automatic text and symbol resizing improved text and number truncation gradient colors on gauge widgets new card styling—lighter background color and compact spacing, padding, and sizing Widgets expand to fill device viewports. In addition, status rings automatically resize to provide consistent spacing for 9.7 inch wide devices.
iPad, iPhone	New animations display for metric, sync, and gauge widgets.	N/A
iPad, iPhone	When users select the sync button, a syncing animation displays on the sync widget in the background.
iPhone	To effectively use available space, the widget sizes are increased for edge-to-edge display.

New Objects

The list below contains all objects added in Veeva CRM 21R2.2.

Object	Object Name	Description
Approved_Phrase_vod	Approved Phrase	Stores phrases defined and approved for different types of content.
Content_Phrase_Association_vod	Content Phrase Association	Stores the association between content and phrases.

New Fields

The list below contains all fields added in Veeva CRM 21R2.2. The fields are organized by object. Visibility to all fields is disabled by default to all users except administrators. See the Veeva Data Model information for a full listing of Veeva fields.

Object	Field Name	Field Label	Description	Type
Call2_vod	Call_Channel_vod	Call Channel	Specifies the channel of communication for an interaction.	Picklist
EM_Business_Rule_vod	EM_Event_Material_vod	Event Material	Specifies the name of EM_Event_Material_vod records created by the rule.	Text
EM_Business_Rule_vod	Warning_Text_vod	Warning Text	References the Veeva Message that displays when this rule is violated.	Text
EM_Event_History_vod	EM_Event_Material_vod	Event Material	References the Event Material processed by the Event Business Rule.	Lookup
EM_Event_Material_vod	Attachment_Requirement_vod	Attachment Required	Displays attachment requirements based on the defined Event Business Rule.	Picklist
EM_Event_Material_vod	Has_Attachment_vod	Has Attachment	Indicates whether the record has an attachment or not.	Picklist
EM_Event_Material_vod	Required_Event_Action_vod	Required Event Action	Defines the Event Action that enforces a Required Event Material Rule.	Text
EM_Event_Override_vod	EM_Event_Material_vod	Event Material	Stores the ID of the Event Material that violated the Required Event Material Rule.	Text
EM_Event_Rule_vod	Enable_Participant_URL_Child_Event_vod	Enable Participant URL For Child Events	When selected, enables generation of virtual event Participant URLs for child events.	Check box
HTML_Report_vod	Platform_vod	Platform	Indicates which platform this MyInsights content can be viewed on.	Picklist
Preferences_vod	Disable_App_Sounds_vod	Disable App Sounds	When selected, disables app sounds in the CRM iPad app.	Check box
Sent_Message_vod	Approved_Phrase_vod	Approved Phrase	References an Approved_Phrase_vod record.	Lookup
Sent_Message_vod	Sent_Phrase_vod	Sent Phrase	The text of the referenced Approved_Phrase_vod record, at the time of sending the message.	Text
Sent_Message_vod	Status_vod	Status	Indicates the delivery status of the sent message.	Picklist