About 23R3.0

This topic provides information about the Veeva CRM 23R3.0 major release, including important dates and release announcements.

All dates listed are subject to change.

Dates to Remember

  • November 9, 2023 – Release Notes available
  • November 16, 2023 – Sandbox release
  • December 7, 2023 – Production release

Release Notes

The following items are now available:

Announcements

Salesforce Spring '24 Announcement Regarding MFA Auto-Enablement

Salesforce has announced that with their Spring '24 release, they will enable multi-factor authentication (MFA) for all direct UI logins to your Salesforce orgs. The Spring ‘24 release rolls out between January 12 and February 10, 2024. For more on MFA in Veeva CRM, see Requiring Multi-Factor Authentication for Salesforce. Information on enabling MFA in Salesforce is available here.

Salesforce is Moving to Hyperforce Infrastructure

As part of Salesforce's long-term goal to update its infrastructure, Salesforce will be moving Veeva CRM orgs to its new Hyperforce infrastructure. This move puts Salesforce applications on public cloud providers such as Amazon Web Services (AWS). See Salesforce's Hyperforce announcement. Salesforce has started identifying customer orgs and beginning mass org migrations to Hyperforce instances.

Veeva CRM does not require any special Hyperforce considerations.

Reference information is available from Salesforce:

APRN Medical Degree Code Available in OpenData

For customers using OpenData in the United States and Canada, an APRN medical degree code will be available in OpenData and Network sandboxes starting on November 30, 2023. Records will be updated with the new APRN code beginning in mid-January, 2024. Veeva recommends testing the APRN medical degree code in Veeva CRM, since it is a downstream system impacted by the change. For more information, see the following Veeva Connect communities:

Updating the Veeva CRM App for Windows Desktop

The Veeva CRM Desktop app for Windows is now Veeva CRM on Windows Desktop. The media library and media player in the app are updated to have a better native Windows look and experience. See Updating Veeva CRM on Windows Desktop for more information on the updated UI.

Managing Digital Business Cards

After the 23R3.4 release, users will be able to manage their profile information directly in the App Store version of Veeva CRM for iOS. They will no longer be able to modify their profile from the Engage Connect app. Some related fields on the User_Detail_vod object will be released in 233.0.200 in advance of the feature release.

Ending Support for MacOS Big Sur

As of the 23R3.0 release, the Veeva CRM Desktop app for Mac no longer supports MacOS Big Sur (version 11). Users must upgrade to MacOS Monterey (version 12.3) or newer to continue using the app. See Device and Software Requirements for Mac for more information.

Ending Support for Browser (Classic)

Starting January 1, 2024, Veeva CRM no longer supports the Browser (Classic) platform. We recommend transitioning all orgs to Lightning by this time. The Browser (Classic) and Browser (Lightning) platforms in CRM Help will become the Browser platform. This includes all Classic functionality supported in Lightning as well as Lightning-specific functionality. All Lightning-specific functionality will be listed in a separate topic and indicated as available on Browser in platform pages.

Browser (Classic) pages are still accessible and will continue to be updated with Veeva CRM functionality, unless the Browser (Classic) page is replaced by a Browser (Lightning) page.

Ending Support for Windows Tablet

Starting January 1, 2024, Veeva CRM for Windows Tablet is not supported and will not receive updates or new functionality. This does not affect the CRM Desktop (Windows) platform or online Browser platforms accessed from a Windows device.

(Updated 3/20/2025) Veeva CRM for Windows Tablet cannot be installed or upgraded on devices with Windows 11 24H2. The application may stop working at any time for any reason.

Enable ICU Locale Formats

In the Spring '24 release, Salesforce will automatically enable International Components for Unicode (ICU) Locale formats. Veeva CRM is compatible with the ICU Locale formats. ICU sets the international standard for these formats for all locales. The new formats provide a consistent experience across the platform and improve integration with ICU-compliant applications across the globe. The ICU formats replace Oracle’s Java 8 Development Kit (JDK8) formats. This update was first made available in Winter ’20.

End of Support

See End of Support for a list of deprecated features, devices, and OS versions.