23R3.0 Known Issues

Account Management

Platform

Issue Description

Issue Number

Browser (Lightning)

Incorrect error messages display when an Add to Territory action fails within Stakeholder Navigator.

CRM-313594

Browser (Lightning)

The Schedule a Call button does not display in Lightning for My Accounts when the user’s language is not English.

CRM-314262

Browser (Lightning)

Incorrect error messages display when loading large accounts in the Stakeholder Navigator.

CRM-314331

Approved Email

Platform

Issue Description

Issue Number

Browser (Classic, Lightning)

An incorrect error message displays when the sender of an Approved Email selects an expired link in preview mode.

CRM-311997

Call Sampling

Platform

Issue Description

Issue Number

CRM Desktop (Windows) When users select the Copy Link method for signature capture on the high performance call report, the VExternal_ID_vod field on the Sent_Message_vod object is not populated with the shortened URL's unique identifier. CRM-313764

CLM

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

An error occurs when using the Left and Right arrow keys to navigate between slides in the Presenter window.

CRM-313397

CRM Desktop (Windows)

Closing a Windowed Slideshow does not also close the Presenter View window.

CRM-314450

Engage

Platform

Issue Description

Issue Number

Android

The notification badge count does not increase when users receive messages through Engage.

CRM-313727

Engage HCP

Platform

Issue Description

Issue Number

Engage Web

Incorrect dates display on HCP notification cards when receiving a Meeting Invite from a user.

CRM-314053

Events Management

Platform

Issue Description

Issue Number

Browser (Classic, Lightning)

Users cannot start virtual events when Virtual Attendance Tracking is not enabled.

CRM-313604

General

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

An error occurs when users completely close the application after installing it without first logging into the app.

CRM-313685

Sync

Platform

Issue Description

Issue Number

iPad

When users attempt to submit a call that was already submitted, a sync error occurs with the error message, 501V: Call is already submitted online. Duplicate call will be created on Submit or Incremental Sync.

CRM-307681

iPhone

Non-blocking Sync silently fails if the device loses connection to the Internet, rather than resuming once the connection is restored.

CRM-312718