Default Functionality for Approved Email
The following functionality is automatically available to users after initially configuring Approved Email:
Sending Approved Emails
- Composing Approved Emails – A variety of techniques are available to end users to assist in locating content to add to an Approved Email
- Favorite Email Templates and Fragments – Users can select their favorite templates and fragments so they can find them quickly when composing an Approved Email
- Managing Approved Email Recipients – When composing an Approved Email, end users can add, edit, and delete email addresses
- Approved Email Entry Points – There are multiple entry points for Approved Email. Some of these entry points are enabled by default, some require module-specific configuration.
- Bounced Email Management – Users are alerted when an email address is associated with a bounce event. The user can then verify and update the address.
- Email Tab – Users can access sent, scheduled, and draft emails
- Sending Approved Emails for Cases – After the Medical team creates a case in response to an HCP inquiry, users can send an Approved Email directly from the case
Reporting in Approved Email
- Tracking Approved Email Activity – End users and content admins can track activity generated from a sent Approved Email to gain insight on which kinds of activity and content are most frequently accessed by recipients
- Displaying Approved Email Activity on the Timeline – The Timeline View displays sent emails sent to an account as well as any email activities associated with that sent email
- Approved Email Reports and Dashboards – Approved Email provides end users and content admins with a group of reports and dashboards readily available to track Approved Emails
Consent in Approved Email
Consent for Approved Email can be captured via two methods:
- Integration with Consent Capture
- Classic Consent in Approved Email – Classic consent is recommended if you only want to capture consent on Approved Email