About 21R3.2

This topic provides information about the Veeva CRM 21R3.2 minor release, including important dates, webinar information, and release announcements.

All dates listed are subject to change.

Dates to Remember

  • January 20, 2022– Release Notes available
  • January 27, 2022 – Sandbox release
  • February 3, 2022 – Production release


View the presentation recording here.

Release Notes

The following items are now available:


Salesforce’s Multi-factor Authentication Requirement Moved to 2023

Last year, Salesforce announced that beginning February 1, 2022, they will require customers to enable multi-factor authentication (MFA) in order to access their orgs. Salesforce is now extending the MFA requirement deadline for Veeva customers until 2023. Further details with dates will be announced as they are released from Salesforce. For more information on implementing MFA, see Requiring Multi-Factor Authentication for Salesforce.

Updating Engage Meeting License Management

We are updating the Engage license management process to help streamline assigning users to Engage Groups. This change will occur with the 21R3.3 release in March 2022 and will enable user assignments to be controlled via data-loading to improve user management.

See Engage License Management for more information.

Lightning Ready

In 21R3, all Veeva customer orgs which are not already upgraded will be upgraded to be Lightning-ready. This does not automatically enable Lightning for users but converts Veeva functionality to be Lightning compatible. See Schedule of Lightning Upgrades for more information.

CRM Desktop (Windows) Support

Starting in 22R1 (April '22), the CRM Desktop (Windows) app will have the following restrictions and requirements:

  • Only WebView2 will be supported
  • Windows 8 will no longer be supported
  • Only the 64-bit version of Windows 10 or higher will be supported

Veeva CRM Standard Metrics

Veeva CRM Standard Metrics enable customers to capture better insights, normalize data across regions and orgs, and increase downstream innovation. The following standard metrics fields will be mandatory in 22R1 (April ’22):

As of 22R1, the Call_Channel_vod field is non-configurable and must be populated on every call report. If the Country_Code_vod and User_Type_vod fields are not populated already, mobile device users are required to enter their country and user type when they log in to Veeva CRM.

Based on customer feedback, the following optional features are now available for the Standard Metrics Call Channel:

  • Auto-Populating the Call Channel - Admins can configure the Standard Metrics Call Channel field to auto-populate based on existing custom fields. This functionality is supported for Browser (Classic), iPad, iPhone, and Windows Tablet users.
  • Restricting Call Channels - Admins can disable unapproved call channels (Email, Chat or Text, Other) from the Standard Metrics Call Channel picklist. This functionality is supported for iPad, iPhone, and Windows Tablet users.

Deprecating Platform Support

The following platforms will no longer be supported after the 23R3.0 release:

After the 23R3.0 release, orgs which have not transitioned to Lightning will continue to be upgraded but Veeva CRM functionality will not be supported on the Browser (Classic) platform. Functionality is not guaranteed to work as expected on the Browser (Classic) platform after 23R3.0, and Veeva CRM updates and bug fixes will no longer be available for Browser (Classic).

End of Support

See End of Support for a list of deprecated features, devices, and OS versions.