About 22R2.0

Removing the View Media Library Visualforce Page

The View Media Library Visualforce page will be removed from all orgs with the 22R2.0 release. Users can access the CLM media library directly in the Veeva CRM Desktop app. If admins created custom tabs and assigned the View Media Library Visualforce page to those tabs, the tabs are not removed and display a message indicating the page is no longer supported. Admins can manually delete the custom tabs to remove the message for users.

Engage Sandbox Now Available

Beginning with the 22R1.3 Production Release on June 30, 2022, Engage will have a sandbox available for testing before production releases. This enables admins to test upcoming Engage functionality in their sandbox orgs before deployment to production.

To use the new Engage Sandbox after the 22R1.3 Production release, create a support ticket with the list of CRM sandbox orgs to link to the Engage Sandbox. Admins can assign Engage licenses to test users once the sandbox org is linked to the Engage Sandbox.

Previously created meetings and groups are no longer available once the org is linked to the Engage Sandbox. Existing meetings must be rescheduled and created groups must be recreated.

See Supporting Engage and CRM Desktop Sandbox Releases for more information.

Supporting Engage Sandbox Releases on CRM Desktop (Mac)

Starting with the 22R2.1 release, CRM Desktop (Mac) features will be available in sandbox orgs before production releases to allow admins to test upcoming Engage functionality on the CRM Desktop (Mac) platform.

Evaluation App for Assembling Custom Presentations with the Veeva CRM Desktop App on Windows

Assembling Custom Presentations on Veeva CRM Desktop for Windows is available with an evaluation app from August 11, 2022 to August 25, 2022 (sandbox release). After August 25, the evaluation app is no longer available. This allows for additional training preparation ahead of the 22R2.1 release. Assembling Custom Presentations is enabled by default if you already allow custom presentations on the iPad.

Using multiple windows and presentations, users can create and assemble customized presentations from the existing presentation slides in their media libraries to deliver specifically tailored messages to targeted accounts. See Assembling Custom Presentations in Veeva CRM on Desktop for more information.

Software Requirements for the Veeva Engage and Engage Speaker Apps

HCPs can use the Veeva Engage apps when the following software requirements are met:

• Veeva Engage Android App – Device must use Android 8.1 or higher
• Veeva Engage iOS App – Device must use iOS 12.4 or higher
• Engage Speaker App – Device must use Windows 10 or higher
• Engage Web Client – The following browsers are supported:
• Edge Chromium
• Chrome
• Firefox
• Safari

Approved Email On Lightning

The 22R2.0 release will update Approved Email to include the Lightning interface. These User Visible Changes are not planned to affect the current functionality and capabilities of Approved Email. The Lightning interface for Approved Email will be enabled by default for both the Browser Classic and Lightning platforms.