About 22R2.0

This topic provides information about the Veeva CRM 22R2.0 major release, including important dates, webinar information, and release announcements.

All dates listed are subject to change.

Dates to Remember

  • July 21, 2022 – Release Notes available
  • July 28, 2022 – Sandbox release
  • August 11, 2022 – Production release


View the presentation recording here.

Release Notes

The following items are now available:


Removing the View Media Library Visualforce Page

The View Media Library Visualforce page will be removed from all orgs with the 22R2.0 release. Users can access the CLM media library directly in the Veeva CRM Desktop app. If admins created custom tabs and assigned the View Media Library Visualforce page to those tabs, the tabs are not removed and display a message indicating the page is no longer supported. Admins can manually delete the custom tabs to remove the message for users.

Engage Sandbox Now Available

Beginning with the 22R1.3 Production Release on June 30, 2022, Engage will have a sandbox available for testing before production releases. This enables admins to test upcoming Engage functionality in their sandbox orgs before deployment to production.

To use the new Engage Sandbox after the 22R1.3 Production release, create a support ticket with the list of CRM sandbox orgs to link to the Engage Sandbox. Admins can assign Engage licenses to test users once the sandbox org is linked to the Engage Sandbox.

Previously created meetings and groups are no longer available once the org is linked to the Engage Sandbox. Existing meetings must be rescheduled and created groups must be recreated.

See Supporting Engage and CRM Desktop Sandbox Releases for more information.

Supporting Engage Sandbox Releases on CRM Desktop (Mac)

Starting with the 22R2.1 release, CRM Desktop (Mac) features will be available in sandbox orgs before production releases to allow admins to test upcoming Engage functionality on the CRM Desktop (Mac) platform.

Evaluation App for Assembling Custom Presentations with the Veeva CRM Desktop App on Windows

Assembling Custom Presentations on Veeva CRM Desktop for Windows is available with an evaluation app from August 11, 2022 to August 25, 2022 (sandbox release). After August 25, the evaluation app is no longer available. This allows for additional training preparation ahead of the 22R2.1 release. Assembling Custom Presentations is enabled by default if you already allow custom presentations on the iPad.

Using multiple windows and presentations, users can create and assemble customized presentations from the existing presentation slides in their media libraries to deliver specifically tailored messages to targeted accounts. See Assembling Custom Presentations in Veeva CRM on Desktop for more information.

Software Requirements for the Veeva Engage and Engage Speaker Apps

HCPs can use the Veeva Engage apps when the following software requirements are met:

  • Veeva Engage Android App – Device must use Android 8.1 or higher
  • Veeva Engage iOS App – Device must use iOS 12.4 or higher
  • Engage Speaker App – Device must use Windows 10 or higher
  • Engage Web Client – The following browsers are supported:
  • Edge Chromium
  • Chrome
  • Firefox
  • Safari

Approved Email On Lightning

The 22R2.0 release will update Approved Email to include the Lightning interface. These User Visible Changes are not planned to affect the current functionality and capabilities of Approved Email. The Lightning interface for Approved Email will be enabled by default for both the Browser Classic and Lightning platforms.

Improved Account Picker

To enable customers to easily find accounts, Veeva CRM 22R2 will include an improved search experience across many account-related entry points, including Sphere of Influence, Approved Email, Media, Survey Targets, Detail Pages and Call Attendee. The account search modals will be consistently presented, including standard and custom fields related to each account. Users will be able to select either a list view or table view.

An evaluation app will be available on June 30, 2022 to enable customers to test this functionality prior to the 22R2.0 release.

Salesforce is Enforcing Enhanced Domains for Sandboxes and Non-Production Orgs in Winter ’23

Salesforce is enforcing enhanced domains for sandboxes and non-production orgs in Winter ’23. See Plan for Salesforce Domain Changes for more information.

New Date for the 22R3.0 Major Release

The 22R3.0 major release is rescheduled to December 8, 2022 (previously December 15, 2022). To provide a three-week sandbox period, the 22R3.0 sandbox release is rescheduled to November 17, 2022. Additionally, the 22R2.3 minor release is canceled to support rescheduling the 22R3.0 major release. For a full list of the release dates for 2022, see About CRM Releases.

Deprecating Platform Support

The following platforms will no longer be supported after the 23R3.0 release:

After the 23R3.0 release, orgs which have not transitioned to Lightning will continue to be upgraded but Veeva CRM functionality will not be supported on the Browser (Classic) platform. Functionality is not guaranteed to work as expected on the Browser (Classic) platform after 23R3.0, and Veeva CRM updates and bug fixes will no longer be available for Browser (Classic).

End of Support

See End of Support for a list of deprecated features, devices, and OS versions.