About CRM Releases

Veeva CRM releases three validated Major Releases every year with nine Minor Releases for defect fixes and critical new functionality.

3 Major Releases per year:

  • Stabilization Release
  • Released every four months
  • Can include new features and any defect fixes
  • Validated, covers new functionality from Minor Releases

9 Minor Releases per year:

  • 3 Minor Releases per Major Release
  • Released once per month
  • Can include critical new features and any defect fixes
  • New functionality is not validated

Maintenance Releases:

  • Released as needed on a Thursday
  • Only includes defect fixes

Hotfixes:

  • Released as needed
  • Only includes critical defect fixes

2021 & 2022 Release Schedule

The following dates are subject to change:

Release

Upgrade Announcement

Full Sandbox

Production Upgrade

21R2.0 Major Release

07/15/2021 07/29/2021 08/12/2021

21R2.1 Minor Release

08/19/2021 08/26/2021 09/02/2021

21R2.2 Minor Release

09/23/2021 09/30/2021 10/07/2021

21R2.3 Minor Release

10/21/2021 10/28/2021 11/04/2021

21R3.0 Major Release

11/18/2021 12/02/2021 12/16/2021

21R3.1 Minor Release

12/17/2021 01/06/2022 01/13/2022

21R3.2 Minor Release

01/20/2022 01/27/2022 02/03/2022

21R3.3 Minor Release

02/17/2022 02/24/2022 03/03/2022

22R1.0 Major Release

03/17/2022 03/31/2022 04/14/2022

22R1.1 Minor Release

04/21/2022 04/28/2022 05/05/2022

22R1.2 Minor Release

05/19/2022 05/26/2022 06/02/2022

22R1.3 Minor Release

06/16/2022 06/23/2022 06/30/2022

22R2.0 Major Release

07/14/2022 07/28/2022 08/11/2022

22R2.1 Minor Release

08/18/2022 08/25/2022 09/01/2022

22R2.2 Minor Release

09/22/2022 09/29/2022 10/06/2022

22R2.3 Minor Release

10/20/2022 10/27/2022 11/03/2022

22R3.0 Major Release

11/17/2022 12/01/2022 12/15/2022

Release notes are available one week before sandbox upgrades.

The following are definitions of the various releases:

  • Major Release - The Major Release includes validation for new functionality released in Minor Releases in addition to new functionality, product enhancements, and fixes to existing functionality. Major Releases are released to customer sandboxes two weeks prior to the production release.
  • Minor Release - This release includes critical new functionality, product enhancements, and fixes to existing functionality. New functionality introduced in a Minor Release is validated with the next Major Release. Minor Releases are released to customer sandboxes one week prior to the production release.
  • Maintenance Release – This is a planned release containing only defect fixes or issues affecting customers. Both Sandbox and Production orgs are updated at the same time for a Maintenance Release.
  • Hotfix - This is an unplanned release typically containing a small number of fixes or issues affecting customers. Both Sandbox and Production orgs are updated at the same time for a Hotfix.
  • System Maintenance - This is scheduled downtime for system infrastructure changes like server restarts. Veeva CRM does not have a regular schedule for system maintenance but communicates prior to the downtime if service disruptions do not occur.

Release Details

 

Frequency

Communication

Communication Recipients

Documentation Validated

Major Release

Every 4 months on a Thursday

4 weeks prior to the production upgrade All customers who opted in on the Trust site Major Release Notes Yes

Major Sandbox Release

2 weeks before the Major Release

2 weeks prior to the sandbox release

All customers who opted in on the Trust site

Major Release Notes

No

Minor Release

Once per month on the first Thursday of the month 2 weeks prior to the production upgrade All customers who opted in on the Trust site Minor Release Notes Validated for current functionality. New functionality added in a Minor Release is validated with the Major Release.

Minor Sandbox Release

One week before the Minor Release

1 week prior to the sandbox release

All customers who opted in on the Trust site

Minor Release Notes

No

Maintenance Release

As needed on a Thursday

2 days in advance

All customers who opted in on the Trust site

Maintenance Notes

Yes

Hotfix

Not Scheduled

24 hours in advance

All customers who opted in on the Trust site

Maintenance Notes

Yes

System Maintenance

Not scheduled

Up to 1 week in advance

All customers on affected PODs who opted in on the Trust site

No

Yes

The frequency or day may change due to holidays.

For urgent or critical releases, we may release with less than 24 hours notice.

Release Numbering

Documentation

Major Release Notes are delivered 21 days before the production upgrade associated with a Major Release. Release Notes include all user-visible changes, new feature information, and platform availability. All new objects and fields are documented as well.

Minor Release Notes are delivered 14 days before the production upgrade associated with a Minor release. Release Notes include all user-visible changes, new feature information, and platform availability. All new objects and fields are documented as well.

Release Communication

Release communications are sent from the Veeva Trust site.

To sign up for release communication via Veeva Trust:

  1. Navigate to trust.veeva.com.
  2. Select the Subscribe to the Veeva Trust Site tab.

The Trust page is updated to indicate when a release is finished.

POD (Point of Delivery)

PODs are the servers where your CRM application is hosted. PODs are located in data centers in Germany, Japan, and on the east and west coast of the US. 

Admin users can find their PODs by navigating to the Common Settings tab in their Veeva Orgs.

Veeva CRM PODs

Veeva CRM PODs contain Veeva's core solutions and include all standard functionality except CLM, Engage for Portals, CoBrowse, and Approved Email.

Veeva CRM POD

Location

Server Address

CRM-04

US – Oregon

https://crm-04-app-us.veevacrm.com/

CRM-05

US – Ohio

https://crm-05-app-us.veevacrm.com/

CRM-06

US – Ohio

https://crm-06-app-us.veevacrm.com/

CRM-08

US – Ohio

https://crm-08-app-us.veevacrm.com/

CRM-10 US – Ohio https://crm-10-app-us.veevacrm.com/

CRM-20

EU – Frankfurt

https://crm-20-app-eu.veevacrm.com/

CRM-30 APAC – Tokyo https://crm-30-app-ap.veevacrm.com/

POD servers must be whitelisted in order to receive upgrades to the Online platform.

Veeva MC PODs

Veeva MC PODs contain Veeva's Multichannel solutions and include four distinct channels: CLM, Engage for Portals, CoBrowse, and Approved Email.

Veeva MC POD

Location

MC-01

US – Ohio

MC-20

EU – Frankfurt

MC-30

APAC – Tokyo

POD Locations

Veeva CRM is hosted on a combination of Veeva-managed servers running on AWS, and Salesforce managed servers running in their own data centers. To find more about AWS and Salesforce server locations, select the links below:

Admin users can find their CRM POD information by navigation to: Admin > Setup > Develop > Common Settings. Select Manage for Veeva Common and select Main to view Veeva Server and Multichannel Server information.

About Upgrades

Online users can view their orgs as read-only during the upgrade. Offline CRM users are not affected during upgrades, but can not sync while an upgrade is in progress. Offline users are prompted to upgrade at the conclusion of their sync session. If the user decides to skip the install process, an Update Now button displays.