About CRM Releases

Veeva CRM releases three validated Major Releases every year with Minor Releases for defect fixes and critical new functionality.

3 Major Releases per year:

  • Stabilization Release
  • Released every four months
  • Can include new features and any defect fixes
  • Validated, covers new functionality from Minor Releases

Minor Releases:

  • Minor Releases released in between Major Releases
  • Released at most once per month
  • Can include critical new features and any defect fixes
  • New functionality is not validated

Maintenance Releases:

  • Released as needed on a Thursday
  • Only includes defect fixes

Hotfixes:

  • Released as needed
  • Only includes critical defect fixes

2024 Release Schedule

The following dates are subject to change:

Release

Upgrade Announcement

Full Sandbox

Production Upgrade

24R1.0 Major Release

April 11, 2024

April 18, 2024

May 2, 2024

24R1.2 Minor Release

May 16, 2024

May 23, 2024

May 30, 2024

24R1.3 Minor Release

June 13, 2024

June 20, 2024

June 27, 2024

24R2.0 Major Release

Aug. 1, 2024

Aug. 8, 2024

Aug. 22, 2024

24R2.2 Minor Release

Sept. 5, 2024

Sept. 12, 2024

Sept. 19, 2024

24R2.3 Minor Release

Oct. 3, 2024

Oct. 10, 2024

Oct. 17, 2024

24R3.0 Major Release

Nov. 14, 2024

Nov. 21, 2024

Dec. 5, 2024

Release notes are available one week before sandbox upgrades.

The following are definitions of the various releases:

  • Major Release - The Major Release includes validation for new functionality released in Minor Releases in addition to new functionality, product enhancements, and fixes to existing functionality. Major Releases are released to customer sandboxes two weeks prior to the production release.
  • Minor Release - This release includes critical new functionality, product enhancements, and fixes to existing functionality. New functionality introduced in a Minor Release is validated with the next Major Release. Minor Releases are released to customer sandboxes one week prior to the production release.
  • Maintenance Release – This is a planned release containing only defect fixes or issues affecting customers. Both Sandbox and Production orgs are updated at the same time for a Maintenance Release.
  • Hotfix - This is an unplanned release typically containing a small number of fixes or issues affecting customers. Both Sandbox and Production orgs are updated at the same time for a Hotfix.
  • System Maintenance - This is scheduled downtime for system infrastructure changes like server restarts. Veeva CRM does not have a regular schedule for system maintenance but communicates prior to the downtime if service disruptions do not occur.

Release Details

 

Frequency

Communication

Communication Recipients

Documentation Validated

Major Release

Every 4 months on a Thursday

3 weeks prior to the production upgrade All customers who opted in on the Trust site Major Release Notes Yes

Major Sandbox Release

2 weeks before the Major Release

1 week prior to the sandbox release

All customers who opted in on the Trust site

Major Release Notes

No

Minor Release

At most, once per month on a Thursday 2 weeks prior to the production upgrade All customers who opted in on the Trust site Minor Release Notes Validated for current functionality. New functionality added in a Minor Release is validated with the Major Release.

Minor Sandbox Release

One week before the Minor Release

1 week prior to the sandbox release

All customers who opted in on the Trust site

Minor Release Notes

No

Maintenance Release

As needed on a Thursday

2 days in advance

All customers who opted in on the Trust site

Maintenance Notes

Yes

Hotfix

Not Scheduled

24 hours in advance

All customers who opted in on the Trust site

Maintenance Notes

Yes

System Maintenance

Not scheduled

Up to 1 week in advance

All customers on affected PODs who opted in on the Trust site

No

Yes

The frequency or day may change due to holidays.

For urgent or critical releases, we may release with less than 24 hours notice.

Release Numbering

Documentation

Major Release Notes are delivered 21 days before the production upgrade associated with a Major Release. Release Notes include all user-visible changes, new feature information, and platform availability. All new objects and fields are documented as well.

Minor Release Notes are delivered 14 days before the production upgrade associated with a Minor release. Release Notes include all user-visible changes, new feature information, and platform availability. All new objects and fields are documented as well.

Release Communication

Release communications are sent from the Veeva Trust site.

To sign up for release communication via Veeva Trust:

  1. Navigate to trust.veeva.com.
  2. Select the Subscribe to the Veeva Trust Site tab.

The Trust page is updated to indicate when a release is finished.

POD (Point of Delivery)

PODs are the servers where your CRM application is hosted. PODs are located in data centers in Germany, Japan, and on the east and west coast of the US. 

Admin users can find their PODs by navigating to the Common Settings tab in their Veeva Orgs.

Veeva CRM PODs

Veeva CRM PODs contain Veeva's core solutions and include all standard functionality except CLM, Engage for Portals, CoBrowse, and Approved Email.

Veeva CRM POD

Location

Server Address

CRM-03

US – Oregon

https://crm-03-app-us.veevacrm.com/

CRM-04

US – Oregon

https://crm-04-app-us.veevacrm.com/

CRM-05

US – Ohio

https://crm-05-app-us.veevacrm.com/

CRM-06

US – Ohio

https://crm-06-app-us.veevacrm.com/

CRM-08

US – Ohio

https://crm-08-app-us.veevacrm.com/

CRM-10 US – Ohio https://crm-10-app-us.veevacrm.com/

CRM-20

EU – Frankfurt

https://crm-20-app-eu.veevacrm.com/

CRM-30 APAC – Tokyo https://crm-30-app-ap.veevacrm.com/

POD servers must be on the allowlist in order to receive upgrades to the Browser platform.

Veeva MC PODs

Veeva MC PODs contain Veeva's Multichannel solutions and include four distinct channels: CLM, Engage for Portals, CoBrowse, and Approved Email.

Veeva MC POD

Location

MC-01

US – Ohio

MC-20

EU – Frankfurt

MC-30

APAC – Tokyo

POD Locations

Veeva CRM is hosted on a combination of Veeva-managed servers running on AWS, and Salesforce managed servers running in their own data centers. To find more about AWS and Salesforce server locations, select the links below:

Admin users can find their CRM POD information by navigation to: Admin > Setup > Develop > Common Settings. Select Manage for Veeva Common and select Main to view Veeva Server and Multichannel Server information.

About Upgrades

Online users can view their orgs as read-only during the upgrade. Offline CRM users are not affected during upgrades, but can not sync while an upgrade is in progress. Offline users are prompted to upgrade at the conclusion of their sync session. If the user decides to skip the install process, an Update Now button displays.

Typical Regional Release Windows

On release dates, orgs are typically updated to the next release during the following times:

Region

Time (Pacific Time)

Americas

5 PM - 9 PM

Asia Pacific

10 AM - 2 PM

Europe

2 PM - 6 PM