About CRM Releases
Veeva CRM releases three validated Major Releases every year with nine Minor Releases for defect fixes and critical new functionality.
3 Major Releases per year:
- Stabilization Release
- Released every four months
- Can include new features and any defect fixes
- Validated, covers new functionality from Minor Releases
9 Minor Releases per year:
- 3 Minor Releases per Major Release
- Released once per month
- Can include critical new features and any defect fixes
- New functionality is not validated
Maintenance Releases:
- Released as needed on a Thursday
- Only includes defect fixes
Hotfixes:
- Released as needed
- Only includes critical defect fixes
2023 Release Schedule
The following dates are subject to change:
| Release |
Upgrade Announcement |
Full Sandbox |
Production Upgrade |
|---|---|---|---|
|
22R3.2 Minor Release |
Jan. 19, 2023 | Jan. 26, 2023 | Feb. 2, 2023 |
|
22R3.3 Minor Release |
Feb. 16, 2023 | Feb. 23, 2023 | Mar. 2, 2023 |
|
23R1.0 Major Release |
Mar. 23, 2023 | Mar. 30, 2023 | Apr. 13, 2023 |
|
23R1.1 Minor Release |
Apr. 20, 2023 |
Apr. 27, 2023 |
May 4, 2023 |
|
23R1.2 Minor Release |
May 18, 2023 |
May 25, 2023 |
June 1, 2023 |
|
23R1.3 Minor Release |
June 15, 2023 |
June 22, 2023 |
June 29, 2023 |
|
23R2.0 Major Release |
July 20, 2023 |
July 27, 2023 |
Aug. 10, 2023 |
|
23R2.1 Minor Release |
Aug. 17, 2023 |
Aug. 24, 2023 |
Aug. 31, 2023 |
|
23R2.2 Minor Release |
Sept. 21, 2023 |
Sept. 28, 2023 |
Oct. 5, 2023 |
|
23R2.3 Minor Release |
No release for 23R2.3 |
||
|
23R3.0 Major Release |
Nov. 9, 2023 |
Nov. 16, 2023 |
Dec. 7, 2023 |
Release notes are available one week before sandbox upgrades.
The following are definitions of the various releases:
- Major Release - The Major Release includes validation for new functionality released in Minor Releases in addition to new functionality, product enhancements, and fixes to existing functionality. Major Releases are released to customer sandboxes two weeks prior to the production release.
- Minor Release - This release includes critical new functionality, product enhancements, and fixes to existing functionality. New functionality introduced in a Minor Release is validated with the next Major Release. Minor Releases are released to customer sandboxes one week prior to the production release.
- Maintenance Release – This is a planned release containing only defect fixes or issues affecting customers. Both Sandbox and Production orgs are updated at the same time for a Maintenance Release.
- Hotfix - This is an unplanned release typically containing a small number of fixes or issues affecting customers. Both Sandbox and Production orgs are updated at the same time for a Hotfix.
- System Maintenance - This is scheduled downtime for system infrastructure changes like server restarts. Veeva CRM does not have a regular schedule for system maintenance but communicates prior to the downtime if service disruptions do not occur.
Release Details
|
Frequency |
Communication |
Communication Recipients |
Documentation | Validated | |
|---|---|---|---|---|---|
|
Major Release |
Every 4 months on a Thursday |
3 weeks prior to the production upgrade | All customers who opted in on the Trust site | Major Release Notes | Yes |
|
Major Sandbox Release |
2 weeks before the Major Release |
1 week prior to the sandbox release |
All customers who opted in on the Trust site |
Major Release Notes |
No |
|
Minor Release |
Once per month on the first Thursday of the month | 2 weeks prior to the production upgrade | All customers who opted in on the Trust site | Minor Release Notes | Validated for current functionality. New functionality added in a Minor Release is validated with the Major Release. |
|
Minor Sandbox Release |
One week before the Minor Release |
1 week prior to the sandbox release |
All customers who opted in on the Trust site |
Minor Release Notes |
No |
|
Maintenance Release |
As needed on a Thursday |
2 days in advance |
All customers who opted in on the Trust site |
Maintenance Notes |
Yes |
|
Hotfix |
Not Scheduled |
24 hours in advance |
All customers who opted in on the Trust site |
Maintenance Notes |
Yes |
|
System Maintenance |
Not scheduled |
Up to 1 week in advance |
All customers on affected PODs who opted in on the Trust site |
No |
Yes |
The frequency or day may change due to holidays.
For urgent or critical releases, we may release with less than 24 hours notice.
Release Numbering
Documentation
Major Release Notes are delivered 21 days before the production upgrade associated with a Major Release. Release Notes include all user-visible changes, new feature information, and platform availability. All new objects and fields are documented as well.
Minor Release Notes are delivered 14 days before the production upgrade associated with a Minor release. Release Notes include all user-visible changes, new feature information, and platform availability. All new objects and fields are documented as well.
Release Communication
Release communications are sent from the Veeva Trust site.
To sign up for release communication via Veeva Trust:
- Navigate to trust.veeva.com.
- Select the Subscribe to the Veeva Trust Site tab.
The Trust page is updated to indicate when a release is finished.
POD (Point of Delivery)
PODs are the servers where your CRM application is hosted. PODs are located in data centers in Germany, Japan, and on the east and west coast of the US.
Admin users can find their PODs by navigating to the Common Settings tab in their Veeva Orgs.
Veeva CRM PODs
Veeva CRM PODs contain Veeva's core solutions and include all standard functionality except CLM, Engage for Portals, CoBrowse, and Approved Email.
|
Veeva CRM POD |
Location |
Server Address |
|---|---|---|
|
CRM-04 |
US – Oregon |
https://crm-04-app-us.veevacrm.com/ |
|
CRM-05 |
US – Ohio |
https://crm-05-app-us.veevacrm.com/ |
|
CRM-06 |
US – Ohio |
https://crm-06-app-us.veevacrm.com/ |
|
CRM-08 |
US – Ohio |
https://crm-08-app-us.veevacrm.com/ |
| CRM-10 | US – Ohio | https://crm-10-app-us.veevacrm.com/ |
|
CRM-20 |
EU – Frankfurt |
https://crm-20-app-eu.veevacrm.com/ |
| CRM-30 | APAC – Tokyo | https://crm-30-app-ap.veevacrm.com/ |
POD servers must be on the allowlist in order to receive upgrades to the Browser (Classic) platform.
Veeva MC PODs
Veeva MC PODs contain Veeva's Multichannel solutions and include four distinct channels: CLM, Engage for Portals, CoBrowse, and Approved Email.
|
Veeva MC POD |
Location |
|---|---|
|
MC-01 |
US – Ohio |
|
MC-20 |
EU – Frankfurt |
|
MC-30 |
APAC – Tokyo |
POD Locations
Veeva CRM is hosted on a combination of Veeva-managed servers running on AWS, and Salesforce managed servers running in their own data centers. To find more about AWS and Salesforce server locations, select the links below:
Admin users can find their CRM POD information by navigation to: Admin > Setup > Develop > Common Settings. Select Manage for Veeva Common and select Main to view Veeva Server and Multichannel Server information.
About Upgrades
Online users can view their orgs as read-only during the upgrade. Offline CRM users are not affected during upgrades, but can not sync while an upgrade is in progress. Offline users are prompted to upgrade at the conclusion of their sync session. If the user decides to skip the install process, an Update Now button displays.
Typical Regional Release Windows
On release dates, orgs are typically updated to the next release during the following times:
|
Region |
Time (Pacific Time) |
|---|---|
|
Americas |
5 PM - 9 PM |
|
Asia Pacific |
10 AM - 2 PM |
|
Europe |
2 AM - 6 PM |
