What's New in 20R3.2

The CRM 20R3.2 major release includes several new features as well as User Visible and Behavior Changes.

Our release notes offer brief, high-level descriptions of enhancements and new features. Configuration is available by selecting the feature name. You can also find a quick overview of 20R3.2 Feature Enablement and Availability information in this release note.

New Fields and New Objects are also included.

Features

Account Management

Stamping Country Information for Account and User

Country information can now be stamped on transactional records automatically. Country stamping allows business users to track and report on activity data by country. The country value is copied from the User and/or Account object.

Engage Meeting

Joining an Engage Meeting via Zoom

Admins can now give attendees of Engage Meetings the option of joining the meeting using their Zoom application. This option makes it easier for HCPs and end-users to connect virtually, maintaining the compliant hosting capabilities of an Engage Meeting while also providing the attendee the choice of joining the meeting via their preferred service.

Events Management

Attendee Screen Sharing in Engage for Events

Admins can now control attendee screen sharing permissions. This provides flexibility for how virtual events are hosted. Previously, attendee screen sharing was enabled by default.

Updating Consent in Cvent

This feature enables syncing consent from CRM to Cvent whenever an account is added as an attendee to an event. This allows event organizers who use Cvent’s native email functionality to confirm consent before sending emails.

Event Attendance Rules on the iPad

Event Attendance Rules, now available on iPad, enable admins to set up interacting rules related to attendees being added to an event. By creating these rules, event organizers spend less time preparing for the logistics of the event while still maintaining compliance related to attendance.

Creating Meeting Requests in Cvent from Events on Windows

Event organizers using the Windows platform can now create Meeting Requests in integrated Cvent instances directly from an EM_Event_vod record in CRM. Integrating Cvent with Veeva CRM Events Management helps event owners plan and execute large events via Cvent directly within CRM.

New Videos

The following videos were added as part of this release:

User Visible and Behavior Changes

Most new features require some configuration, however users are able to view the following changes immediately.

General

  • iPad, iPhone: Users on devices running iOS 12 or lower will see a notification indicating they are on an unsupported iOS version. (Added on Feb. 3, 2021)

Approved Notes

  • Online: Due to infrastructure changes, loading Reviewer Central for the first time after upgrading to 20R3.2 may take longer than usual (Added on Feb. 2, 2021)

Engage Meeting

  • Android Engage App: For the Android Engage app distributed via CDN for users in China where the Google Play Store is not available, after upgrading to the new version of the app, when a critical update is available, users will need to accept the critical update before they can join the Engage Meeting.

20R3.2 Feature Enablement and Availability

New functionality introduced in the Veeva CRM 20R3.2 Release is available on the following platforms:

Feature Configuration Required iPad iPhone Online Windows
Attendee Screen Sharing in Engage for Events Yes

Joining an Engage Meeting via Zoom

Yes

Stamping Country Information for Account and User Yes
Syncing CRM with Cvent for Consent Yes

New Objects

No objects were added in Veeva CRM 20R3.2.

New Fields

The list below contains all fields added in Veeva CRM 20R3.2. The fields are organized by object. Visibility to all fields is disabled by default to all users except administrators. See the Veeva Data Model information for a full listing of Veeva fields.

Object Field Name Field Label Description Type

Account

Country_User_vod

User Country 

Country from User. List of countries driven by Global Value Set. 

Picklist

Call2_vod

Country_Account_vod

Account Country 

Country from Account. List of countries driven by Global Value Set.

Picklist

Call2_vod

Country_User_vod

User Country 

Country from User. List of countries driven by Global Value Set. 

Picklist

Contact

Country_User_vod

User Country 

Country from User. List of countries driven by Global Value Set. 

Picklist

EM_Attendee_vod

Cvent_Consent_vod

Cvent Consent Used by the Cvent Integration to update Consent in Cvent. Picklist

EM_Event_Speaker_vod

Cvent_Consent_vod

Cvent Consent Used by the Cvent Integration to update Consent in Cvent. Picklist

EM_Event_vod

Country_User_vod

User Country 

Country from User. List of countries driven by Global Value Set. 

Picklist

Inventory_Monitoring_vod

Country_Account_vod

Account Country 

Country from Account. List of countries driven by Global Value Set.

Picklist

Medical_Inquiry_vod

Country_Account_vod

Account Country 

Country from Account. List of countries driven by Global Value Set.

Picklist

Medical_Insight_vod

Country_Account_vod

Account Country 

Country from Account. List of countries driven by Global Value Set.

Picklist

Medical_Insight_vod

Country_User_vod

User Country 

Country from User. List of countries driven by Global Value Set. 

Picklist

Multichannel_Activity_vod

Country_Account_vod

Account Country 

Country from Account. List of countries driven by Global Value Set.

Picklist

Multichannel_Activity_vod

Country_User_vod

User Country 

Country from User. List of countries driven by Global Value Set. 

Picklist

Order_vod

Country_Account_vod

Account Country 

Country from Account. List of countries driven by Global Value Set.

Picklist

Order_vod

Country_User_vod

User Country 

Country from User. List of countries driven by Global Value Set. 

Picklist

Remote_Meeting_vod

Country_User_vod

User Country 

Country from User. List of countries driven by Global Value Set. 

Picklist

Sent_Email_vod

Country_Account_vod

Account Country 

Country from Account. List of countries driven by Global Value Set.

Picklist

Sent_Email_vod

Country_User_vod

User Country 

Country from User. List of countries driven by Global Value Set. 

Picklist

Veeva_Common_vod

Anotes_Server_vod

Anotes Server

Contains the Approved Notes server URL. 

Text

Veeva_Settings_vod

Enable_Country_Dimension_vod

Enable Country Dimension

Enables Country dimension based on Account and User Country picklists from global picklist definition. Enabled: 1, Disabled: 0.

Number