This topic provides information about the Veeva CRM 21R3.0 major release, including important dates, Q&A session information, and release announcements.
All dates listed are subject to change.
Dates to Remember
- November 18, 2021 – Release Notes available
- December 2, 2021 – Sandbox release
- December 16, 2021 – Production release
View the recording of the webinar here. The webinar was held on December 7, 2021.
The following items are now available:
Updating Engage Meeting License Management
We are updating the Engage license management process to help streamline assigning users to Engage Groups. This change will occur with the 21R3.3 release in March 2022 and will enable user assignments to be controlled via data-loading to improve user management.
See Engage License Management for more information.
CRM Desktop (Windows) Support
Starting in 22R1 (April '22), the CRM Desktop (Windows) app will have the following restrictions and requirements:
- Only WebView2 will be supported
- Windows 8 will no longer be supported
- Only the 64-bit version of Windows 10 or higher will be supported
In 21R3, all Veeva customer orgs which are not already upgraded will be upgraded to be Lightning-ready. This does not automatically enable Lightning for users but converts Veeva functionality to be Lightning compatible. See Schedule of Lightning Upgrades for more information.
VAdmin Email Address Change
To align with Veeva internal security policies, the vadmin email address managed by Veeva now uses the @sfmail.veevacrm.com domain. The @veeva.com email domain is no longer supported. For orgs with policies restricting allowed email domains, Veeva added sfmail.veevacrm.com to the allowed list. Customers do not need to take any action for this change.
Salesforce My Domain Now Required
Salesforce has announced that My Domain will be required in all Salesforce orgs as part of their Winter ’22 release. Salesforce Winter ‘22 will be released starting August 2021 for sandboxes and October 2021 for production orgs. See this Trust post for more information.
Salesforce’s Multi-factor Authentication Requirement for February 2022
Last year, Salesforce announced that beginning February 1, 2022, they will require customers to enable multi-factor authentication (MFA) in order to access their orgs. Salesforce is now extending the MFA requirement deadline for Veeva customers until 2023. Further details with dates will be announced as they are released from Salesforce. For more information on implementing MFA, see Requiring Multi-Factor Authentication for Salesforce.
Deprecating Platform Support
The following platforms will no longer be supported after the 23R3.0 Release:
- Classic Online – All orgs must transition to Lightning by this time
- CRM for Windows Tablet
2021 Release Dates
2022 release dates can be found on the About CRM Releases page for your reference.
End of Support
See End of Support for a list of deprecated features, devices, and OS versions.