This topic provides information about the Veeva CRM 21R3.0 major release, including important dates, webinar information, and release announcements.
All dates listed are subject to change.
Dates to Remember
- November 18, 2021 – Release Notes available
- December 2, 2021 – Sandbox release
- December 16, 2021 – Production release
Register here for the webinar scheduled for MONTH DAY, 2021 at 11 a.m. (PT).
The following items will be available on November 18, 2021:
VAdmin Email Address Change
To align with Veeva internal security policies, the vadmin email address managed by Veeva now uses the @sfmail.veevacrm.com domain. The @veeva.com email domain is no longer supported. For orgs with policies restricting allowed email domains, Veeva added sfmail.veevacrm.com to the allowed list. Customers do not need to take any action for this change.
Salesforce My Domain Now Required
Salesforce has announced that My Domain will be required in all Salesforce orgs as part of their Winter ’22 release. Salesforce Winter ‘22 will be released starting August 2021 for sandboxes and October 2021 for production orgs. See this Trust post for more information.
In 21R3, all Veeva customer orgs will be upgraded or updated to be Lightning-ready by default. Being Lightning-ready does not automatically enable Lightning for users but converts Veeva functionality to be Lightning compatible. See Schedule of Lightning Upgrades for more information.
Salesforce’s Multi-factor Authentication Requirement for February 2022
Salesforce announced that beginning on February 1, 2022, they require customers to enable multi-factor authentication (MFA) in order to access Salesforce. MFA is available at no extra cost and continues with a commitment to provide the highest level of security for your products. See full announcement here.
Veeva CRM was reviewed and tested with Salesforce MFA enabled. Veeva CRM on Online, iOS, Windows, and WeChat platforms all support MFA without configuration changes.
Users who log in with delegated Auth using Ping Identity need to use Salesforce Authenticator. Veeva is still researching if 3rd party authenticator applications (e.g. Google Authenticator) work with MFA.
When configuring MFA, do not select the Multi-Factor Authentication for API Logins check box. Selecting this check box prevents usage of Veeva CRM and potentially impacts custom integrations with Salesforce.
Deprecating Platform Support
The following platforms will no longer be supported after the 23R3 Release:
- Classic Online – All orgs must transition to Lightning by this time
- CRM for iPhone
- CRM for Windows
2021 Release Dates
2021 release dates can be found on the About CRM Releases page for your reference.
End of Support
See End of Support for a list of deprecated features, devices, and OS versions.