About the 20R1 Release

This topic provides information about the Veeva CRM 20R1 release, including important dates, webinar information, and release announcements.

All dates listed are subject to change.

Dates to Remember

  • March 18 – Release Notes available
  • March 27 – Sandbox release
  • April 7 – Second Sandbox release
  • April 14 – Final Sandbox release
  • April 17 – Major release to all Orgs

Release Notes

What's New in 20R1

20R1.1 (201.10.0) May 8, 2020

Maintenance Release Notes

20R1 Maintenance Release Notes

Preview Webinars

NA Webinars

Product Date Time Link

CRM and Events

26 March 2020 10 a.m. PDT Recording


16 April 2020 10 a.m. PDT Register

EU Webinars

Product Date Time Link

CRM and Events

1 April 2020 11 a.m. CET Recording


21 April 2020 11 a.m. CET Register

APAC Webinar

Product Date Time Link

CRM and Events

1 April 2020 12 p.m. SGT Recording

LATAM Webinars

Product Date Time Link

CRM and Events (Portuguese) 

2 April 2020 11 a.m. Brazil Register

CRM and Events (Spanish)

2 April 2020 11 a.m. Mexico Register


End of Support

See End of Support for a list of deprecated features, devices, and OS versions.

Using Push Notifications

Push notifications in Veeva CRM are redesigned to allow admins to send more consecutive notifications to users. To continue receiving push notifications, users must upgrade to Veeva CRM 20R1. Users cannot receive any notifications on their mobile devices before upgrading. See Managing Push Notifications for more information.

CLM Content Rendering on iOS - UIWebView Support Ending in 20R2

Beginning with the 20R2 release, planned for August 2020, Veeva CRM will exclusively support the WKWebView rendering engine for CLM content. Support for the legacy UIWebView rendering engine will be removed from Veeva CRM at this time. As a result, all CLM content will render using WKWebView with the release of 20R2.

Apple introduced WKWebView to fix security flaws in UIWebView and to improve performance. However, as a side effect, there may be slight impacts to content rendering that may require content updates. Veeva recommends customers and their content partners test all CLM content prior to the 20R2 release.

To review your CLM content, use the WKWebView Evaluation App. No configuration is required. Based on feedback from customers who have already completed this process, the vast majority of content renders flawlessly in WKWebView. However, there are rare instances when content updates are required.

Apple may officially remove UIWebView before the Veeva CRM 20R2 release. In this case, all CLM content will automatically use WKWebView.