20R1 Maintenance Release Notes

Maintenance items in the Veeva application are corrections to existing functionality.

201.12.70 (August 6, 2020)

General

Platform

Issue Description

Issue Number

Browser (Classic)

Enabled support for Salesforce’s Critical Update.

CRM-193310

Engage Meeting

Platform

Issue Description

Issue Number

Browser (Classic)

After deleting a duplicate Call created as a result of duplicate submission of a Call, the shared Remote_Meeting_vod record referenced by the duplicate call was also deleted, leaving the remaining call without a Remote_Meeting_vod reference.

CRM-205293

201.12.60 (July 30, 2020)

Account Management

Platform Issue Description Issue Number
Online After searching My Accounts and selecting an account, the Continue and Create buttons were not functional in Internet Explorer 11.  CRM-204333

201.12.50 (July 28, 2020)

Call Sampling

Platform Issue Description Issue Number

iPad

Selecting Done twice very quickly on the Mass Sampling screen caused duplicate samples on calls. 

CRM-202997

Fixed Reports

Platform Issue Description Issue Number

Browser (Classic)

When a user was aligned to more than 250 accounts, sales data did not display offline. 

CRM-204517

Order Management

Platform Issue Description Issue Number

Online

When a user opened the Print Preview screen for an order, the second column of data did not display.

CRM-204711

Sample Management

Platform Issue Description Issue Number

Browser (Classic)

When a product name or lot # contained a special character, the Sample and Lot # fields were not populated on the New Sample Transaction screen. 

CRM-205070
CRM-204988
CRM-201385

201.12.40 (July 22, 2020) 

Announcements

Supporting Vault Standard Metrics Fields

In 20R2, Vault PromoMats and MedComms are adding three required fields on all documents:

  • global_content_type__v
  • content_creation_currency__v
  • content_creation_cost__v

To ensure V2V copy, CLM conversion, and the BEE Editor continue to function properly, CRM supports the new field mappings and populates these fields with Vault-defined default values if they are empty.

Maintenance Items

Approved Email

Platform Issue Description Issue Number

Browser (Classic)

When a user attempted to send an Engage Meeting invitation using Approved Email with attendees on the call, an error occurred.

CRM-204302

Fixed Reports

Platform Issue Description Issue Number

CRM - Infrastructure

When a user accepted a Fixed Reports download during an incremental sync, the download stopped during the check for new Fixed Reports data.

CRM-204251

Sync

Platform Issue Description Issue Number

Browser (Classic)

If a connection issue occurred while populating the territory cache, users did not have access to accounts. 

CRM-204115

201.12.30 (July 20, 2020)

Call Sampling

Platform Issue Description Issue Number

iPad

QR Codes encoded with group separator characters were not scanning correctly. 

CRM-204387

Engage Host

Platform Issue Description Issue Number

iPad

Using custom audio in HTML CLM content disabled the audio in Engage Meetings between the host and attendees.

CRM-200933

Events Management

Platform Issue Description Issue Number

iPad

When a user created an event or when only one record type was available, the selector did not resize correctly. 

CRM-201128
CRM-204055

iPad

Users could not create an event because the Country field did not display in the selector. 

CRM-204425

iPad

An error occurred when trying to add a new attendee to an event.

CRM-204331

iPad

When a user opened the Digital Sign In screen, an error occurred. 

CRM-204507

iPad

When only one record type was available, the Time selector did not resize.  

CRM-204612

Medical Events

Platform Issue Description Issue Number

iPad

An error occurred when trying to add a new attendee to an event from the Attendee related list.

CRM-204435

Network

Platform Issue Description Issue Number

iPad

After creating an account using DCRs while the DCR Inbound process was running, duplicate accounts sometimes displayed in My Accounts. 

CRM-202425

201.12.20 (July 10, 2020)

General

Platform Issue Description Issue Number

iPad

Incorrect validation errors occurred.

CRM-204225

Engage Meeting

Platform Issue Description Issue Number

Browser (Classic)

Duplicate active user records were sometimes returned, causing it to appear that all licenses were allocated.

CRM-204070

201.12.10 (July 10, 2020)

Events Management

Platform Issue Description Issue Number

Browser (Classic)

When opening an Event, the incorrect page displayed.

CRM-203948

Online The iPad Event Team Member page displayed differently than the same Online Event Team Member page. CRM-202374

Medical Inquiry

Platform Issue Description Issue Number

Browser (Classic)

Japanese characters did not print on the PDF receipt for a Medical Inquiry.

CRM-200626

MyInsights

Platform Issue Description Issue Number

Browser (Classic)

After reprocessing a file, the Restore to previous link did not display.

CRM-203789

201.11.50 (July 1, 2020)

Engage Meeting

Platform Issue Description Issue Number

iPad

In some cases, users reached the Zoom API limit when scheduling meetings that should not have hit the API limit.

CRM-201392

201.11.40 (June 23, 2020)

Sync

Platform Issue Description Issue Number

iPad

The expiration timestamp for sync was incorrectly stamped in some cases, causing delays or errors in sync.

CRM-203125

201.11.30 (June 19, 2020)

Consent Capture

Platform Issue Description Issue Number

iPad

When capturing consent, signature data was not stamped to the Signature_vod__c field. Affected customers will be contacted to coordinate the data correction.

CRM-201573

201.11.20 (June 18, 2020) 

Account Management

Platform Issue Description Issue Number

iPad

The DCR Note popup shifted up, obscuring the toolbar, when the on-screen keyboard opened. 

CRM-200014

iPad

When a user opened a Dynamic Attribute of record type Number_vod that had a Null value, then updated the value to 0, and saved the change, the value remained Null instead of 0. 

CRM-201186

Consent Capture

Platform Issue Description Issue Number

Browser (Classic)

Users who did not have edit access to the Signature_ID_vod field on the Multichannel_Consent_vod object could not save captured consents.

CRM-201602

iPad

The Submit button on the Data Change Request popup screen was inactive. 

CRM-201691

Browser (Classic)

The Paper Consent Id field was visible as read-only on the Classic Email Opt-In page for users who did not have read FLS permission to the Signature_ID_vod field on the Multichannel_Consent_vod object.

CRM-202308

Engage Meeting

Platform Issue Description Issue Number
iPad When one or more attendees left a remote meeting call, an error sometimes occurred. CRM-201057

Online
Windows

After a user shared slides in the CRM Engage app, the Detail Group field was not populated in the Call Key Message record.

CRM-201444

Browser (Classic)

A signature expired error occurred intermittently when joining a meeting from the web client. 

CRM-202216

iPad

Additional logging was added to pinpoint what caused the daily rate limit error message. 

CRM-202339

Order Management

Platform Issue Description Issue Number

Browser (Classic)

If a master order had multiple submitted deliveries and a user updated the quantity for one order on the iPad, the change was not reflected Online.

CRM-201189

201.10.40 (May 28, 2020)

Announcement

Veeva Engage Apps on iOS now support AES Encryption for Engage Meetings. All attendees must upgrade to 201.10.40 or higher before May 30th to continue joining meetings.

Engage Client App

Platform Issue Description Issue

Browser (Classic)

An unclear informational message displayed if the browser did not support the computer audio option.

CRM-198604

201.10.30 (May 19, 2020) 

Announcement

Veeva Engage Apps on Android and Windows now support AES Encryption for Engage Meetings. All attendees must upgrade to 201.10.30 or higher for Android or 201.10.1045 for Windows before May 30th to continue joining meetings.

Engage Meeting

Platform Issue Description Issue Number

Browser (Classic)

The custom Record Count field on Engage Meeting reports displayed an incorrect value.

The Executed_Engage_Meetings and Started_Engage_Meetings_by_Status reports are overwritten with this version. If customers made changes to the delivered reports, they should clone the delivered reports and reapply their changes to the new versions of the reports.

CRM-199466

Browser (Classic)

Engage Meeting Salesforce reports displayed a records count indicator instead of the meeting duration average because the Meeting_Duration_vod field on the Remote_Meeting_vod object was not enabled by default for any user.

CRM-199565

iOS
Android Windows

Reaction icons displayed in the Veeva Engage app. CRM-199606 CRM-199388

iPad
iPhone
Android

Several strings in the Veeva Engage app were not translated.

CRM-199611
CRM-199233

Browser (Classic)

The Engage Meeting web client displayed a black screen when a meeting participant selected the Phone Call audio option while using certain languages.

CRM-200139

Events Management

Platform Issue Description Issue Number

iPad

When currency or percentage fields were configured on a recipient record and the user’s assigned locale uses a decimal comma, selecting Next on an email template selector screen caused an error.

CRM-197192

201.10.20 (May 15, 2020) 

Announcement

Veeva CRM on iOS and Veeva Engage on Windows now support AES Encryption for Engage Meetings. All CRM users must upgrade to 201.10.20 or higher on iOS or 201.10.1004 or higher on Windows before May 30th to continue hosting meetings.

Engage Meeting

Platform Issue Description Issue

iPad

Engage Meeting tiles displayed the attendee’s name but not the attendee’s video the first time camera access was granted on a fresh installation.

CRM-200017

Events Management

Platform Issue Description Issue

Browser (Classic)

Speaker names and related information displayed incorrectly on the Sign-In Sheet when nested tables were used. 

CRM-195700

Sync

Platform Issue Description Issue

iPad

Syncing did not complete when a user created a Child_Account_vod record between two accounts online and a second user created a Child_Account_vod record on one of the accounts offline. 

CRM-198761

CRM-191323

 

201.9.40 (April 29, 2020)

Approved Email

Platform Issue Description Issue Number

iPad

Email fragments displayed in a different order than selected.

CRM-198708

Network

Platform Issue Description Issue Number

iPad

An error occurred when editing Account address details for number type fields which are of type DCR_Editable and DCR_Editable Required.

CRM-197944

 

201.9.30 (April 28, 2020)

Approved Email

Platform Issue Description Issue Number

Browser (Classic)

Sent email records remained in the Saved status with an error indicating the emails would be sent the next time the job scheduler ran.

CRM-198106

Online A sync error caused emails to be reprocessed. CRM-198518

201.9.20 (April 22, 2020)

Approved Email

Platform Issue Description Issue Number

Multichannel

When BEE Editor’s File Manager contained a large number of images, it took longer than usual to load.

CRM-198192

Engage Web Client

Platform Issue Description Issue Number

iPad

iPhone

The Join Meeting screen was not translated into Japanese. 

CRM-198215

Order Management

Platform Issue Description Issue Number

Online 

Validation error messages displayed when a record was submitted in  View mode but not when a record was submitted in Edit mode. 

CRM-197739