About 23R1.1

Changes to the CRM Online Help Navigation Bar

Video tutorials are now located under the Reference menu. You can now access Veeva Connect from the navigation bar.

Browser (Classic) Will Not be Supported After the 23R3.0 Release

Online pages viewed in Browser (Classic) will no longer be supported after the 23R3.0 release. We recommend transitioning all orgs to Lightning by this time.

Browser (Classic) pages are still accessible in Browser (Lightning) and will continue to be updated with Veeva CRM functionality, unless the Browser (Classic) page is replaced by a Browser (Lightning) page.

CRM for Windows Tablet Will Not be Supported After the 23R3.0 Release

CRM for Windows Tablet will no longer be supported after the 23R3.0 release and will not receive updates or new functionality.

Introducing Flightpath

Flightpath is a new educational tool to supplement the CRM Documentation geared towards the Business & Operations Admin. Here, you'll find overviews where we'll walk through examples explaining how you can leverage features and functionality to get the most out of CRM. Get started here and select a path to begin!

Salesforce Spring '24 Announcement Regarding MFA Auto-Enablement

Salesforce has announced that with their Spring '24 release, they will enable multi-factor authentication (MFA) for all direct UI logins to your Salesforce orgs. The Spring ‘24 release rolls out between January 12 and February 10, 2024. For more on MFA in Veeva CRM, see Requiring Multi-Factor Authentication for Salesforce. Information on enabling MFA in Salesforce is available here.

Salesforce Spring '23 Announcement Regarding Enhanced Domains

To comply with the latest browser and security standards, Salesforce is enabling enhanced domains on your Salesforce org’s My Domain. This update affects application and login URL formats across your org and will include the My Domain name in all URLs, making page sources consistent. This can be disabled manually if needed.

Salesforce Platform API Versions 21.0 through 30.0 Retirement

In the Spring '23 release, Salesforce is retiring Platform API versions 21.0 through 30.0 of the Salesforce Platform SOAP, REST, and Bulk APIs. Veeva CRM does not use these API versions, however, customer custom applications should be modified to consume the latest available API version if they use an API version lower than 30.0.

Enable ICU Locale Formats

In the Spring '24 release, Salesforce will automatically enable International Components for Unicode (ICU) Locale formats. Veeva CRM is compatible with the ICU Locale formats. ICU sets the international standard for these formats for all locales. The new formats provide a consistent experience across the platform and improve integration with ICU-compliant applications across the globe. The ICU formats replace Oracle’s Java 8 Development Kit (JDK8) formats. This update was first made available in Winter ’20.

End of Support

See End of Support for a list of deprecated features, devices, and OS versions.