23R1.0 Maintenance Notes

Browser (Lightning)

Page Layouts for Event Team Members did not update correctly when the team member's role was updated.

CRM Desktop (Windows)

When the Enable_CRM_Desktop_vod Veeva Setting was enabled at multiple levels (for example, the profile level and org-wide level), an error occurred during the initial sync.

Android

CRM users and HCPs were sometimes unable to access links sent via chat on certain Android devices.

Browser

When a user attempted to add a Veeva message by searching for a category, only one category displayed when more should have appeared.

iPad

After updating a time field on a record, a sync error occurred and deleted the update.

Browser (Lightning)

iPad

Users experienced increased load times when attaching templates and fragments to approved emails.

iPad

An error occurred when launching Veeva CRM with OAuth enabled.

iPad

When the Do_Not_Call_vod field was selected for an account and users attempted to schedule a call, two error messages displayed.

CRM Desktop (Mac)

When selecting products for a custom presentation, the product dropdown menu did not display detail group products.

Browser (Classic, Lightning)

The Manage Attendees page did not load for events with 15000 attendees or more.

Windows Tablet

When viewing the list of multichannel activities from the Multichannel Activity widget, selecting the record type name of an activity displayed the account detail screen.

Browser (Lightning)

Errors occurred when deploying the OOTB Lightning business apps.

Browser (Lightning)

When creating a medical inquiry from the Medical Inquiry tab, the disclaimer text did not display if the account was not populated

iPad

When users accessed a Multichannel Cycle Plan on iPad, the tab labels overlapped.

Online

When a user selected a dropdown menu in a CDE, the data was not updated to reflect the user's selection. 

Browser (Classic, Lightning)

When users accessed the Sent Email page, an error displayed indicating there was no applicable consent header for the account.

Web

Attendees needed to refresh the browser to join Engage meetings if they joined before the host started the meeting.

Online

The Convert to Template button did not work.

iPad

When only one email template was available for a user, an error occurred when the user navigated to the Send Email screen from a business account.

Engage HCP Server

An error occurred when custom Apex classes tried to update user records.

iPad

When a user did not have FLS permissions for the Account_vod field on the Medical_Event_vod object, an error occurred when navigating to the My Schedule Map View.

iPad

Some users experienced “Too many SOQL queries” errors when syncing calls.

iPad

When selecting parent accounts within Network Account Search, the names of some out-of-territory accounts did not display after the account was selected.

iPad

When users viewed the My Profile page, custom formula fields with hyperlinks did not display.

Browser (Classic, Lightning)

For users with Mexican locales, the call report datetime incorrectly accounted for daylight savings time.

Browser (Classic, Lightning)

When users received a remote signature for BRCs on a child call, then edited the call report, pull-in fields from the Address_vod object were cleared.

Browser (Lightning)

When users attempted to create or save Time Off Territory records in an org with over 50,000 Time Off Territory records, a trigger error occurred.

iPad

When testing website content on a simulator using iOS 16.4 or later, developers were not able to use the Safari web inspector.

Browser (Lightning)

The Reschedule modal did not display correctly when the user scrolled with the modal open.

Online

Users experienced prolonged sync times for call records.

Browser (Classic)

When creating a parent account from a person account with a primary parent and address, selecting Copy Address replaced the person account’s primary address with the new parent accounts’ primary address.

iPad

For users on the Safari mobile browser, options for multi-select picklists did not display on the call report.

CRM Desktop (windows)

When viewing a slide with a sub-presentation in Slide Show View after initiating call mode or Save for Later call mode, the sub-presentation displayed every time the user navigated to the parent slide.

Android

When users did not have any chat threads, connections, or notifications, the Chat, Connections, and Notifications tabs displayed blank screens.

Windows Tablet

When previewing an Approved Email template, the bottom of the template did not fully display.

iPad

When the TAB_NAV_DISPLAY Veeva Setting was populated with an inactive Veeva Message, only the Home and Options tabs displayed in CRM.

iPad

An validation rule error prevented medical events from being created.

Browser (Classic)

When a user created a medical insight, the Override Lock was set to true.

Browser (Lightning)

Users could not create new accounts when using Network Account Search due to special characters in territory names.

Windows Tablet

When a user created an order without an HTML report with the Order_vod record type, the Report tab displayed, 

iPad

When users selected Cancel from the Suggestions Feedback or Survey modal after selecting the Dismiss button for a suggestion, and then selected any suggestion, the suggestion Reason did not display.

Browser (Classic, Lightning)

When users dismissed a suggestion that included an answer in Date format, the Date value was not stamped on the Survey Target or the Question Response Records.

iPad

MyInsights Visualizations did not always correctly associate with territories in Territory Feedback.

Web

When accessing Vault content from a web link, the content did not display fully in the Vault Viewer.

Browser (Classic, Lightning)

When users submitted a call report with child calls in an org with custom After Update Call2_vod triggers, the parent call report remained in Saved status.

CRM Desktop (Windows)

Slide notes did not display in Normal View.

iPad

Users experienced prolonged sync times.

CRM Desktop (Windows)

When users launched the Veeva CRM Desktop app from the desktop icon after ending a call with an HCP, the call automatically restarted with the same HCP.

CRM Desktop (Windows)

Users with directories without a display order in their media libraries experienced prolonged sync times.

iPad

The attendee reconciliation modal could be closed before errors displayed. 

iPad

For some customers, the status of submitted calls was reverted back to their previous saved or planned status.

Browser (Classic, Lightning)

When sending an Approved Email to multiple recipients, changing an out of focus recipient’s email address from an invalid address to a valid address did not dismiss the invalid email address error.

Browser (Classic, Lightning)

Users were able to save and submit unique activity calls without any attendees when the –ao section signal was not in use.

Browser (Lightning)

Users were unable to submit calls with BRC samples if the Account’s License was valid in any state and both the –nslns section signal and the Ship Location were used.

Browser (Lightning)

When editing a call from Lightning for My Schedule, a blank tab displayed in the browser.

iPad, iPhone

When viewing the slides for a presentation, the thumbnail for slides with a sub-presentation did not display an arrow in the top right corner.

Browser (Classic)

Newly deleted targets in the Cycle Plan Target related list did not correctly display as deleted.

Browser (Classic, Lightning)

The system encountered an error during contract activation when the date format provided did not match MM/DD/YYYY format.

iPhone

Attendees were unable to join Engage meetings from mobile browsers using links.

iPad

When users did not have access to the Medical_Event_vod object or the Medical_Event_vod field on the Call2_vod object, an error occurred when syncing.

Browser (Classic)

An error occurred when upgrading certain orgs to 231.0.100 because Patient Journey Child Relationship names did not include _vod.

Browser (Classic, Lightning)

When recording a call, the error message Error: could not retrieve Describe Layout for Object Call2_vod__c displayed intermittently for some users.

Browser (Classic, Lightning), iPad

An error occurred when creating an event while custom flows were configured.

iPad

Regex validation rules did not work properly when evaluating katakana characters when users were offline. 

iPad

When a user attempted to save a draft of an email with more than one template open, an error displayed.

iPad

When the ENHANCED_LOOKUPS_vod Veeva Setting was not enabled, tasks could not be assigned to individual users from the call report.

iPad

When the --nslna section signal was used on the same Call2_vod page layout as group calls with unique activities, the sample opt-in warning incorrectly displayed for user attendees.

CRM Desktop (Mac)

Multichannel activity records were not created for preview or Save for Later activity.

Browser (Lightning)

When users attempted to access Cycle Plans with large data sets, an error displayed.

Engage HCP iOS

In chat threads between previously unconnected users, the mail icon in the header did not immediately update to the user’s profile photo after becoming connected.

iPad

The French translation for the Inventory Monitoring Lines Related List was incorrect.

iPad

When a user selected the Title field, then the Details field, the page scrolled to the top.

Browser (Lightning)

The HTML_Report_vod_c field on the MyInsights_Data_vod_c record populated offline but did not auto populate online when the createRecord method was used. 

Windows Tablet

Address related fields automatically populated even when the Venue_vod field was not populated.

Browser (Classic, Lightning)

A scripting error occurred when large numbers of Network Field Mappings were used.

Browser (Classic, Lightning)

The description for the Sample_Prod_Type_Check_vod validation rule only included sample and BRC product types.

Windows Tablet

When a user attempted to update responses on a recurring survey target owned by an inactive user, a sync error displayed.

iPad

When Veeva Settings were expired, an error occurred when automatically syncing DCR records.

Browser (Lightning)

Managers assigned to multiple field forces could not view all of their assigned field forces in Manager Feedback.

iPad

The picklist values for the multi-select picklist fields on the user details screen were randomly sorted.