About 22R2.2

This topic provides information about the Veeva CRM 22R2.2 minor release, including important dates, webinar information, and release announcements.

All dates listed are subject to change.

Dates to Remember

  • September 22, 2022 – Release Notes available
  • September 29, 2022 – Sandbox release
  • October 6, 2022 – Production release


View the presentation recording here.

Release Notes

The following items are now available:


New Date for the 22R3.0 Major Release

The 22R3.0 major release is rescheduled to December 8, 2022 (previously December 15, 2022). To provide a three-week sandbox period, the 22R3.0 sandbox release is rescheduled to November 17, 2022. Additionally, the 22R2.3 minor release is canceled to support rescheduling the 22R3.0 major release. For a full list of the release dates for 2022, see About CRM Releases.

Removing Engage Default Virtual Backgrounds in 22R2.2

The 22R2.2 release includes changes that remove support and availability of the default virtual backgrounds.

Users currently using one of the default virtual backgrounds must upload or select a new background after upgrading to 22R2.2 to continue to use virtual backgrounds.

Uploaded custom virtual backgrounds are deselected after upgrading to 22R2.2. Users must reselect their custom virtual backgrounds in their first meeting after the upgrade. Once reselected, the virtual background persists across all subsequent meetings.

Searching by Platform in CRM Help

The 22R2.2 release includes a Platform filter in the CRM Help search field. This field allows users to limit search results to pages that apply to a selected platform. Users can also select a platform without entering a search term to see topics available for the platform.

Improved Account Picker for Call Attendees

The 22R3.0 major release will include an improved account picker for call attendees. When searching for call attendees, users will be able to select multiple accounts and search on custom fields. Each custom field will display as a column in the search results.

Salesforce is Enforcing Enhanced Domains for Sandboxes and Non-Production Orgs in Winter ’23

Salesforce is enforcing enhanced domains for sandboxes and non-production orgs in Winter ’23. See Plan for Salesforce Domain Changes for more information.

Deprecating Platform Support

The following platforms will no longer be supported after the 23R3.0 release:

After the 23R3.0 release, orgs which have not transitioned to Lightning will continue to be upgraded but Veeva CRM functionality will not be supported on the Browser (Classic) platform. Functionality is not guaranteed to work as expected on the Browser (Classic) platform after 23R3.0, and Veeva CRM updates and bug fixes will no longer be available for Browser (Classic).

End of Support

See End of Support for a list of deprecated features, devices, and OS versions.