About the 19R2 Release

This topic provides information about the Veeva CRM 19R2 release, including important dates, webinar information, and release announcements.

All dates listed are subject to change.

Dates to Remember

  • July 10 – Release communication, including a link to the release notes
  • July 19 – Sandbox release
  • July 30 – Second Sandbox release
  • August 6 – Final Sandbox release
  • August 12 – Major Release to all orgs

What's New in 19R2

What's New in 19R2, available with the Sandbox Release, contains detailed explanations and configuration information for each feature.

The Known Issues document is provided between the Sandbox Release and the Major Release.

Preview Webinars (updated August 16, 2019)

NA Webinars

Product Date Time Link


18 July 2019

11 a.m. PST



15 August 2019

10 a.m. PST


EU Webinars

Product Date Time Link


24 July 2019

11 a.m. CET



21 August 2019

11 a.m. CET



Veeva CRM Mobile Platform Deprecation

Salesforce requires all customers to migrate to their new Territory Management 2.0 model by June 2020. Because of incompatibility with this new model, the following platforms will no longer be supported once Territory Management 2.0 is enabled:

  • Veeva CRM Tablet Edition
  • Veeva CRM on Windows 8
  • Veeva CRM on Windows 10 builds prior to 16299 (Fall Creators Update, version 1709)

iOS Support

The Veeva CRM 19R2 release requires iOS 11 or later.

FTP Connection Changes

To align with industry best practices for security and data integrity, Veeva CRM requires TLS 1.2 for all FTP connections beginning with the 19R2 release, scheduled for August 2019. Incoming FTP connections using TLS 1.1 or earlier will not be accepted.

Customers must perform the following steps to the Veeva CRM 19R2 release to prevent any disruptions to FTP activity for CLM, MyInsights Fixed Reports (Sales Data), or Nitro.

  1. Follow the instructions provided by the FTP client to configure the client to use use explicit TLS. This process should be done for users who manually upload files using an FTP client. For example, customers using Filezilla as their client should select Required explicit FTP over TLS from the Encryption drop down list, or administrators can add the ftpes:// prefix to the host location (ftpes://vf13.vod309.com).
  2. Ensure TLS 1.2 encryption protocols are enabled for any integrations using FTP.

TLS 1.2 is supported with the existing FTP infrastructure. We recommend not waiting until the Veeva CRM 19R2 release to implement these changes.

Salesforce recently announced their TLS 1.2 requirement beginning in September 2019. Please read this Salesforce knowledge article for more information.

Minor Release Schedule

Release Sandbox upgrade Production Upgrade


August 27, 2019

August 30, 2019


September 17, 2019

September 20, 2019