- Browser (Classic)
- Windows Tablet
Office Best Times display on the Address page layout. They are used by the Add to Schedule button for call schedule optimization and also display in My Schedule when calls are planned by dragging and dropping accounts on the grid.
For example, two of Sarah Jones’s accounts, Dr. Clinton Ackerman and Dr. Marilyn Adams, are at Chilton Memorial Hospital. She wants to conduct a joint call to detail Cholecap to both doctors. Sarah consults their Office Best Times to see when she can schedule meetings with both of them in the same time period.
Ensure initial configuration is complete to use this functionality.
Veeva CRM Lightning Ready does not support S-controls. Admins for Lightning Ready orgs should instead configure the OfficeBestTimesLgtnVod VisualForce page.
Using Office Best Times for Accounts
Data for Office Best Times is stored in a compact format in the Best_Times_vod field on the Address_vod object. This field is not meant to be visible on the UI, and should not be used in the Salesforce.com Reports module.