About 23R2.1

This topic provides information about the Veeva CRM 23R2.1 minor release, including important dates and release announcements.

All dates listed are subject to change.

Dates to Remember

  • August 17, 2023 – Release Notes available
  • August 29, 2023 – Sandbox release
  • August 31, 2023 – Production release

Release Notes

The following items are now available:


Browser (Classic) Will Not be Supported After the 23R3.0 Release

Online pages viewed in Browser (Classic) will no longer be supported after the 23R3.0 release. We recommend transitioning all orgs to Lightning by this time.

Browser (Classic) pages are still accessible in Browser (Lightning) and will continue to be updated with Veeva CRM functionality, unless the Browser (Classic) page is replaced by a Browser (Lightning) page.

CRM for Windows Tablet Will Not be Supported After the 23R3.0 Release

CRM for Windows Tablet will no longer be supported after the 23R3.0 release and will not receive updates or new functionality.

Salesforce Spring '24 Announcement Regarding MFA Auto-Enablement

Salesforce has announced that with their Spring '24 release, they will enable multi-factor authentication (MFA) for all direct UI logins to your Salesforce orgs. The Spring ‘24 release rolls out between January 12 and February 10, 2024. For more on MFA in Veeva CRM, see Requiring Multi-Factor Authentication for Salesforce. Information on enabling MFA in Salesforce is available here.

Enable ICU Locale Formats

In the Spring '24 release, Salesforce will automatically enable International Components for Unicode (ICU) Locale formats. Veeva CRM is compatible with the ICU Locale formats. ICU sets the international standard for these formats for all locales. The new formats provide a consistent experience across the platform and improve integration with ICU-compliant applications across the globe. The ICU formats replace Oracle’s Java 8 Development Kit (JDK8) formats. This update was first made available in Winter ’20.

End of Support

See End of Support for a list of deprecated features, devices, and OS versions.