About 20R3.3

This topic provides information about the Veeva CRM 20R3.3 minor release, including important dates, webinar information, and release announcements.

All dates listed are subject to change.

Dates to Remember

  • February 25, 2021 – Release Notes Available
  • March 4, 2021 – Sandbox Release
  • March 11, 2021 – Production Release

Webinars

The US Webinar was held on March 4, 2021. View the recording here.

Release Notes

The following items are now available: 

Announcements

IE11 Support on Webclient

Due to changes in Zoom, as of March 25 2021, IE11 will no longer be supported in Veeva Engage or on the Engage Webclient.

iOS Support

As announced with 20R2.1 in September 2020, Veeva CRM supports the current iPadOS/iOS release and one prior release. With the 21R1 Veeva CRM Release, targeted for April 2021, we will require any iPadOS/iOS device to be running iOS 13 or greater. A user device running iOS 12 or earlier will not be able to upgrade to the 21R1 release and will see a notification indicating they are on an unsupported iOS version. Today, currently supported iPadOS/iOS versions are 14.x and 13.x. This applies to Veeva CRM on iPad and iPhone.

Salesforce’s Multi-factor Authentication Requirement for February 2022

Salesforce announced that beginning on February 1, 2022, they require customers to enable multi-factor authentication (MFA) in order to access Salesforce. MFA is available at no extra cost and continues with a commitment to provide the highest level of security for your products. See full announcement here.

Veeva CRM was reviewed and tested with Salesforce MFA enabled. Veeva CRM on Online, iOS, Windows, and WeChat platforms all support MFA without configuration changes.

Users who log in with delegated Auth using Ping Identity need to use Salesforce Authenticator. Veeva is still researching if 3rd party authenticator applications (e.g. Google Authenticator) work with MFA.

When configuring MFA, do not select the Multi-Factor Authentication for API Logins check box. Selecting this check box prevents usage of Veeva CRM and potentially impacts custom integrations with Salesforce.

2021 Release Dates

2021 release dates can be found on the About CRM Releases page for your reference.

New IP Addresses for Approved Email

In addition to the existing four IP Addresses, Approved Email now uses the following IP addresses when sending emails:

  • 69.72.38.129
  • 69.72.38.253
  • 69.72.38.86
  • 69.72.45.19
  • 69.72.45.45
  • 146.20.112.28
  • 146.20.112.29
  • 161.38.198.122
  • 161.38.198.132
  • 161.38.198.50

Existing IP Addresses:

  • 23.253.183.59
  • 69.72.45.59
  • 69.72.45.60
  • 166.78.71.146

Customers who receive emails only from a whitelist of IP Addresses should update their whitelist with these addresses. See Creating a Sending Domain for more information.

End of Support

See End of Support for a list of deprecated features, devices, and OS versions.