Tracking Activity in Consent Capture

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Certain countries have regulations which require HCPs to grant consent for activity tracking. If HCPs do not opt into activity tracking, their subsequent activity is tracked anonymously. Veeva CRM tracks Approved Email activity, but customers should integrate consent for activity tracking with external systems to track custom channels.

For example, Sarah Jones captures opt-in consent for Cholecap emails from both Dr. Clinton Ackerman and and Dr. Bob Adams. Dr. Ackerman also opts into activity tracking while Dr. Adams does not. Dr. Ackerman’s subsequent email activity references his account while Dr. Adams’ email activity remains anonymous.

Configuring Activity Tracking

Account

  1. Grant the following permissions:
  2. Object

    Field

    Consent Admin

    End User

    Consent_Type_vod

    zvod_Consent_Activity_Tracking_vod

    FLS Edit

    FLS Read

    Multichannel_Consent_vod

    Activity_Tracking_vod

    n/a

    FLS Edit

  3. Add the zvod_Consent_Activity_Tracking_vod field to the Consent_Type_vod page layout for the appropriate record types.

Approved Email

To track Approved Email activity, admins should also configure the following:

  1. Ensure Approved Email and Consent Capture for Approved Email are configured.
  2. Grant the following permissions:
  3. Object

    Field

    Consent Admin

    End User

    Integration User

    Sent_Email_vod

    Activity_Tracking_Mode_vod

    FLS Read

    FLS Edit

    FLS Read

    VExternal_Id_vod

    FLS Edit

    n/a

    n/a

  4. Grant integration users Create access to the Sent_Email_vod object and access to all record types.

Capturing Consent for Activity Tracking

Before editing, ensure the Status_vod field on the Consent_Header_vod object for the related consent header record is not Active.

Consent admins can navigate to the appropriate Consent_Type_vod record and enter the consent text for activity tracking in the zvod_Consent_Activity_Tracking_vod field. The following HTML tags are supported:

  • Paragraph – <p>, can set the dir attribute to rtl to ensure punctuation for right-to-left languages displays correctly
  • Line break – <br>
  • Bold – <b>
  • Italics – <i>
  • Underline – <u>
  • Ordered and unordered Lists – <ol>, <ul>, and <li>
  • Hyperlinks – <a>, must have the target attribute set to _blank

After saving, set the Status_vod field on the Consent_Header_vod object for the related consent header record to one of the following: Active – displays consent channels and lines on the Consent Capture screen and prevents further editingStaged – hides the consent records from end users while allowing consent admins to review how the Consent Capture screen displays

When an HCP grants at least 1 opt-in consent, the zvod_Consent_Activity_Tracking_vod check box displays in addition to the zvod_Consent_Default_Consent_Text_vod check box on the consent review screen. The zvod_Consent_Activity_Tracking_vod check box is gray and cannot be selected. The HCP can select the zvod_Consent_Activity_Tracking_vod check box to consent to activity tracking only after selecting the zvod_Consent_Default_Consent_Text_vod check box.

Tracking Approved Email Activity

Veeva CRM tracks certain email events for Approved Email. Email events related to the delivery of the email are tracked on the Sent_Email_vod record of the email itself, not as user activity. These events include:

  • Delivered
  • Bounced
  • Dropped
  • Unsubscribed
  • Unsubscribed all
  • Preferences modified
  • Marked as spam

Email events tracked as user activity include:

  • Opened
  • Clicked
  • Viewed
  • Downloaded

See Approved Email Activity Tracking for more information about email events.

The Activity_Tracking_Mode_vod picklist field on the Sent_Email_vod record for user activity automatically populates according to the value of the Activity_Tracking_vod field on the Multichannel_Consent_vod record from capturing consent. If the Activity_Tracking_vod field is blank, the Activity_Tracking_Mode_vod picklist field is Anonymous_vod, enabling anonymous tracking for the email. If the Activity_Tracking_vod field is populated, the Activity_Tracking_Mode_vod picklist field is Regular_vod and information identifying the account displays on the record.

The following Approved Email entry points always use regular tracking and do not require consent:

  • Medical Inquiry
  • Receipts
  • Double Opt-In
  • Case