Tracking Activity in Consent Capture

  • Browser
  • iPad
  • iPhone

Certain countries have regulations which require HCPs to grant consent for activity tracking. If HCPs do not opt into activity tracking, Veeva CRM does not track opened, clicked, viewed, and downloaded events for Approved Emails sent to them. The emails do not contain a tracking pixel or wrapped links.

Configuring Activity Tracking

Account

  1. Grant the following permissions:

    2. Object

    Field

    Consent Admin

    End User

    Consent_Type_vod

    zvod_Consent_Activity_Tracking_vod

    FLS Edit

    FLS Read

    Multichannel_Consent_vod

    Activity_Tracking_vod

    n/a

    FLS Edit
  2. Add the zvod_Consent_Activity_Tracking_vod field to the Consent_Type_vod page layout for the appropriate record types.

Approved Email

To track Approved Email activity, admins should also configure the following:

  1. Ensure Approved Email and Consent Capture for Approved Email are configured.
  2. Grant the following permissions:

    3. Object

    Field

    Consent Admin

    End User

    Integration User

    Sent_Email_vod

    Activity_Tracking_Mode_vod

    FLS Read

    FLS Edit

    FLS Read

    VExternal_Id_vod

    FLS Edit

    n/a

    n/a
  3. Grant integration users Create access to the Sent_Email_vod object and access to all record types.

Capturing Consent for Activity Tracking

Ensure the Status_vod field on the related Consent_Header_vod record is not Active before making any changes.

Consent admins can navigate to the appropriate Consent_Type_vod record and enter the consent text for activity tracking in the zvod_Consent_Activity_Tracking_vod field. The following HTML tags are supported:

  • Paragraph – <p>, can set the dir attribute to rtl to ensure punctuation for right-to-left languages displays correctly
  • Line break – <br>
  • Bold – <b>
  • Italics – <i>
  • Underline – <u>
  • Ordered and unordered Lists – <ol>, <ul>, and <li>
  • Hyperlinks – <a>, must have the target attribute set to _blank
Set the Status_vod field on the related Consent_Header_vod record to one of the following:
  • Active – displays consent channels and lines on the Consent Capture screen and prevents further editing
  • Staged – hides the consent records from end users while allowing consent admins to review how the Consent Capture screen displays

When an HCP grants at least one opt-in consent, the zvod_Consent_Activity_Tracking_vod check box displays in addition to the zvod_Consent_Default_Consent_Text_vod check box on the consent review screen.

the value of the consent text is stamped on the Activity_Tracking_vod field on the Multichannel_Consent_vod object, signaling an opt-in for regular email activity tracking. If not, the field is blank and Veeva CRM does not track opens, clicks, views, or downloads for emails sent to that HCP.

Tracking Approved Email Activity

Veeva CRM tracks certain email events for Approved Email. Email events related to the delivery of the email are tracked on the Sent_Email_vod record of the email itself, not as user activity. These events include:

  • Delivered
  • Bounced
  • Dropped
  • Unsubscribed
  • Unsubscribed all
  • Preferences modified
  • Marked as spam

Email events tracked as user activity include:

  • Opened
  • Clicked
  • Viewed
  • Downloaded

See Approved Email Activity Tracking for more information about email events.

The Activity_Tracking_Mode_vod picklist field on the Sent_Email_vod record automatically populates according to the value of the Activity_Tracking_vod field on the Multichannel_Consent_v record from capturing consent:

  • Populated – The Activity_Tracking_Mode_vod picklist field is set to Regular. The email contains a tracking pixel and wrapped links, and information identifying the account displays on the record.
  • Blank – The Activity_Tracking_Mode_vod picklist field is set to Anonymous. The email does not contain a tracking pixel or wrapped links.

When the Activity_Tracking_Mode_vod picklist field is set to Anonymous, Veeva CRM does not record the following events and does not create Email_Activity_vod records for them:

  • Opened
  • Clicked
  • Viewed
  • Downloaded

Events related to the delivery of the email continue to be tracked on the Sent_Email_vod record of the email itself, regardless of the activity tracking mode. These events include Delivered, Bounced, Dropped, Unsubscribed, Unsubscribed all, Preferences modified, and Marked as spam.

If the zvod_Consent_Activity_Tracking_vod field on the Consent_Type_vod object is blank, activity tracking consent is not configured for the org and Veeva CRM tracks all email activity for all accounts.

The following Approved Email entry points always use regular tracking and do not require consent:

  • Medical Inquiry
  • Receipts
  • Double Opt-In
  • Case