Network Settings Group
Network-specific settings are located in their own Network Settings group. To navigate to Network Settings:
- Select Setup.
- Select Develop.
- Select Custom Settings.
- Select Network Settings.
Settings related to creating Data Change Requests (DCRs) are found in the Veeva Settings group available to all CRM customers.
High-Level Configuration for DCRs and Network
To enable a user to create DCRs, set the DATA_CHANGE_REQUEST_MODE_vod setting to 1. If this setting is 0, users cannot create DCRs regardless of other object permissions.
Customers not using Veeva Network to manage customer master data can enable this setting to begin capturing DCRs within Veeva. In addition to this setting, administrators need to configure object permissions for users who create DCRs and which fields generate DCRs when edited.
To indicate a user is a Network Customer Master user, set the NETWORK_CUSTOMER_MASTER_MODE_vod setting to 1. If this setting is 0, DCRs for editing or creating account data are not sent to Network. If set to 1, all DCRs are sent to Network.
The value in this setting is stamped on each DCR created by a user to ensure proper routing. The data is stored in the Network_Customer_Master_Mode_vod field on the Data_Change_Request_vod object.
Additionally, the country of the user who created the DCR is stamped in the Country_Mapping_vod field on the Data_Change_Request_vod object. This is used to determine which mapping should be used when processing a DCR, which assists in handling multi-country implementations. It is required that the Admin set the Country field on the User object using the country’s 2-digit ISO 3166-1 alpha 2 code.
Settings Combination Matrix for DCR and Network Modes
|
Scenario |
DATA_CHANGE_REQUEST_MODE_vod |
NETWORK_CUSTOMER_MASTER_MODE_vod |
|---|---|---|
|
Standard CRM use case |
0 |
0 |
|
Network Account Search (NAS) available, user does not create DCRs |
0 |
1 |
|
Veeva DCRs without Network use case |
1 |
0 |
|
Network Customer Master use case |
1 |
1 |
|
Multi-Stage DCR use case |
2 |
1 |
|
2 |
0 |
