About 21R2.0

This topic provides information about the Veeva CRM 21R2.0 major release, including important dates, webinar information, and release announcements.

All dates listed are subject to change.

Dates to Remember

  • July 15, 2021 – Release Notes available
  • July 29, 2021 – Sandbox release
  • August 12, 2021 – Production release


The US Webinar was held on July 29, 2021 at 11 a.m. (PT). View the recording here.

Release Notes

The following items are now available: 


Upcoming Updates to Engage Meeting Attendance Tracking

With the 21R2.0 release, Engage Attendance Tracking will add attendance data to CRM as it becomes available from Zoom, without needing to submit the call report first.

Due to this update, the following additional changes apply:

  • The Call_vod lookup field no longer populates on Remote_Meeting_Attendee_vod records. Instead, the Account_vod field populates if the attendee is an account and joined the meeting via Engage.
  • Two days after the related call is submitted, the processing status is set to Complete
  • Meetings where only the host joined now have a Meeting_Outcome_Status_vod field of Meeting Without Attendees. Remote_Meeting_Attendee_vod records for hosts of these meetings are now created with the following fields left blank:
  • IP_Address_vod
  • Device_vod
  • Network_Type_vod

TLS Minimum Requirements

In order to align with industry best practices for security and data integrity, Veeva is enforcing TLS 1.2 or later for all connections. TLS 1.0 and 1.1 have not been supported in Salesforce or Veeva CRM since September 2019, however, some older versions of Veeva CRM may be using TLS 1.0.

As of 21R2.0 the following unsupported software versions will no longer be able to communicate with Veeva Servers:

  • Veeva CRM Tablet Edition
  • Veeva CRM on Windows 8
  • Veeva CRM on Windows 10 builds prior to 16299 (Fall Creators Update, version 1709)
  • Any Veeva CRM versions prior to the 19R3 release

Salesforce My Domain Now Required

Salesforce has announced that My Domain will be required in all Salesforce orgs as part of their Winter ’22 release. Salesforce Winter ‘22 will be released starting August 2021 for sandboxes and October 2021 for production orgs. See this Trust post for more information.

Salesforce’s Multi-factor Authentication Requirement for February 2022

Last year, Salesforce announced that beginning February 1, 2022, they will require customers to enable multi-factor authentication (MFA) in order to access their orgs. Salesforce is now extending the MFA requirement deadline for Veeva customers until 2023. Further details with dates will be announced as they are released from Salesforce. For more information on implementing MFA, see Requiring Multi-Factor Authentication for Salesforce.

Deprecating Platform Support

The following platforms will no longer be supported after the 23R3.0 release:

After the 23R3.0 release, orgs which have not transitioned to Lightning will continue to be upgraded but Veeva CRM functionality will not be supported on the Browser (Classic) platform. Functionality is not guaranteed to work as expected on the Browser (Classic) platform after 23R3.0, and Veeva CRM updates and bug fixes will no longer be available for Browser (Classic).

2021 Release Dates

2022 release dates can be found on the About CRM Releases page for your reference.

End of Support

See End of Support for a list of deprecated features, devices, and OS versions.