About 21R1.2

This topic provides information about the Veeva CRM 21R1.2 general release, including important dates, webinar information, and release announcements.

All dates listed are subject to change.

Dates to Remember

  • May 20, 2021 – Release Notes Available
  • May 27, 2021 – Sandbox Release
  • June 4, 2021 – Production Release


The US Webinar was held on May 27, 2021 at 11 a.m. PT. View the recording here.

Release Notes

The following items are now available: 


IE11 Support on Webclient

Due to changes in Zoom, as of March 25 2021, IE11 will no longer be supported in Veeva Engage or on the Engage Webclient.

Salesforce’s Multi-factor Authentication Requirement for February 2022

Salesforce announced that beginning on February 1, 2022, they require customers to enable multi-factor authentication (MFA) in order to access Salesforce. MFA is available at no extra cost and continues with a commitment to provide the highest level of security for your products. See full announcement here.

Veeva CRM was reviewed and tested with Salesforce MFA enabled. Veeva CRM on Online, iOS, Windows, and WeChat platforms all support MFA without configuration changes.

Users who log in with delegated Auth using Ping Identity need to use Salesforce Authenticator. Veeva is still researching if 3rd party authenticator applications (e.g. Google Authenticator) work with MFA.

When configuring MFA, do not select the Multi-Factor Authentication for API Logins check box. Selecting this check box prevents usage of Veeva CRM and potentially impacts custom integrations with Salesforce.

2021 Release Dates

2021 release dates can be found on the About CRM Releases page for your reference.

End of Support

See End of Support for a list of deprecated features, devices, and OS versions.