21R1.1 Maintenance Notes

The items listed below were added in 21R1.1. Maintenance items in the Veeva application are corrections to existing functionality.

211.1.402 (May 24, 2021)

Approved Email

Platform

Issue Description

Issue Number

Browser (Classic)

The {{EmailAddressUnsub}} token did not function correctly when used in Approved Email content.

CRM-225690

211.1.401 (May 21, 2021)

Approved Email

Platform

Issue Description

Issue Number

Browser (Classic)

The {{unsubscribe_product_link}} token did not function correctly when used in Template Fragments.

CRM-225127

211.1.400 (May 20, 2021) 

Approved Email

Platform Issue Description Issue Number

Multichannel

Approved Emails for receipts were not sent to BCC recipients.

CRM-225343

Events Management

Platform Issue Description Issue Number

Online

An error occurred when syncing with the QR Server after an event with a large number of attendees.

CRM-219061

MyInsights Studio

Platform Issue Description Issue Number

Browser (Classic)

When entering a boolean value (true or false) in a where clause, users could not select the value if the text of the BOOLEAN_TRUE Veeva Message was all uppercase.

CRM-223968

Order Management

Platform Issue Description Issue Number

Windows Tablet

When multiple order lines contained an error, error icons displayed for each order line. After a user selected one of the order lines, the error message and icon no longer displayed.

CRM-224968

211.1.300 (May 13, 2021) 

Approved Email

Platform Issue Description Issue Number

Online
iPad

The {{insertEngageAndZoomJoinURL}} token did not render URLs as hyperlinks on certain email clients.

CRM-223036
CRM-223979

Call Sampling

Platform Issue Description Issue Number

iPad
iPhone

Users could select the Scan Barcode button and add samples on calls after the call was signed off on. 

CRM-224549

CLM

Platform Issue Description Issue Number

Browser (Classic)

After a CLM presentation expired in Vault, the approved key messages attached to the presentation that were expired at a later time in Vault did not expire when synced to CRM.

CRM-222886

Order Management

Platform Issue Description Issue Number

Windows Tablet

The product name did not display in order line validation messages. 

CRM-224455

211.1.202 (May 12, 2021) 

Approved Email

Platform Issue Description Issue Number

Browser (Classic)

The {{userPhoto}} token did not display correctly when the Photo_vod field on the User_Detail_vod object did not contain a value. 

CRM-224740

211.1.201 (May 7, 2021) 

Approved Email

Platform Issue Description Issue Number

Online 

Email templates did not render when a free-text token without a character limit or default text was used.

CRM-224580

211.1.200 (May 6, 2021)

MyInsights Studio

Using the Object Translation and Field Translation Data Elements

Users can use the Object Translation and Field Translation data elements to get the singular and plural forms of Salesforce object and field names. When MyInsights pages are deployed to users in a multi-country org, the labels are automatically translated in the correct language for each user. See Using the Object Translation Data Element and Using the Field Translation Data Element for more information.

Restricting Access to MyInsights Studio

To allow customers to restrict user access to their Studio Domain, admins can install the MyInsights Studio Connected App. See Restricting Access to MyInsights Studio for more information.

Account Management

Platform Issue Description Issue Number

iPad

When a user opened the Account Detail screen in an org for which full keyboard access was enabled, an error message displayed, and the message could not be dismissed.

CRM-222938
CRM-223123
CRM-223460
CRM-223464

Browser (Classic)

When a user did not have permission to the Account_Overview_Layout_vod object, an empty error message displayed on the Timeline screen. 

CRM-223600

Approved Email

Platform Issue Description Issue Number

iPad
Online

The Italian translation for the rendered {{insertEngageAndZoomJoinURL}} token was incorrect.

CRM-221357

CRM-223077

Browser (Classic)

{{customText}} picklist tokens did not render correctly in Edit mode.

CRM-223561

CLM 

Platform Issue Description Issue Number

iPad

When selecting a call record type from the media player, the Cancel button did not display.

CRM-223685

Events Management

Platform Issue Description Issue Number

Browser (Classic)

An error occurred when submitting an event with Walk-In Attendees for approval.

CRM-223459

Order Management

Platform Issue Description Issue Number

Windows Tablet

When a user with more than 100 products assigned in MySetup created an order, added several items, then selected Save,  there was a system delay.

CRM-223067

Windows Tablet

When a user saved an order, the system stopped working.

CRM-223195

Browser (Classic)

When a user selected a bound campaign after saving an order, the previous Inventory Monitoring record did not display.

CRM-223690

Surveys

Platform Issue Description Issue Number

Browser (Classic)

When a user created a survey and the Open_vod field was selected by default, the field value was cleared when the survey was saved.

CRM-223900
CRM-223983

211.1.100 (April 29, 2021)

Account Management

Platform Issue Description Issue Number

iPad

The Account Overview screen did not display properly on iPad Pro. 

CRM-216764

Online 

Custom multichannel activities did not display correctly. 

CRM-220086

Online 

Users experienced long load times for the Account Edit DCR screen. 

CRM-220610

Windows Tablet

Some users could not select a territory to filter accounts by. 

CRM-222182

iPhone

The incorrect icon displayed for Record a Call when a user viewed an HCP’s hierarchy. 

CRM-222356

Browser (Classic)

When a user added or updated a child account record, the Save button was unresponsive. 

CRM-222365

Approved Email

Platform Issue Description Issue Number

iPad

When users sent an Approved Email via the Related Accounts list, the resulting Sent_Email_vod record did not correctly populate its record type.

CRM-212875

iPad

Approved Emails could be sent with expired Email Fragments.

CRM-218739

Approved Notes

Platform Issue Description Issue Number

Browser (Classic)

The Approved Notes process failed when a Monitoring Rule checked fields on the Call2_vod object.

CRM-221881

Call Reporting

Platform Issue Description Issue Number

Browser (Classic)

When the Disable Call Location None Veeva Setting was enabled, users could still select None for the Call Location. 

CRM-218777

iPad

When users saved group calls against business accounts, the expected validation rule error messages did not display.

CRM-219532

Windows Tablet

For users with read-only access, CLM Key Message reactions displayed in English on the call report rather than in the users’ language.

CRM-221088

Windows Tablet

When users selected the Start Media button on the call report, an unexpected error message displayed. 

CRM-222020

Call Sampling

Platform Issue Description Issue Number

iPad

When users captured a signature for BRC sampling and then added a custom sample product to the call report, custom text fields displayed as read only.

CRM-222702

CoBrowse

Platform Issue Description Issue Number

Browser (Classic)

An error occurred when previewing content from a CoBrowse session.

CRM-221185

CLM

Platform Issue Description Issue Number

Browser (Classic)

When using the gotoSlide JavaScript method to navigate from a presentation slide to a hidden sub-presentation slide, users could not return to the original slide.

CRM-221103

Windows Tablet

An error occurred after selecting a PDF link in a presentation.

CRM-222210

Contracts

Platform Issue Description Issue Number

Browser (Classic)

An error occurred when a user attempted to open a contract with a custom record type.

CRM-221105

Engage Meeting

Platform Issue Description Issue Number

iPad

iPhone

The Italian translation for the Join Audio menu was incorrect.

CRM-218208

Browser (Classic)

The Participant ID of the Remote_Meeting_Attendee_vod record representing the host populated incorrectly.

CRM-222447

Events Management

Platform Issue Description Issue Number

Browser (Classic)

Remote_Meeting_Attendee_vod records of Virtual Events did not correctly reference the corresponding Attendee record.

CRM-217114

Browser (Classic)

Signatures did not display when printing from Chrome.

CRM-218055

Browser (Classic)

When submitting an event for approval, comments were not maintained after selecting Next to choose an approver.

CRM-218690

Browser (Classic)

Child budgets did not correctly reallocate after changing the budget’s parent record.

CRM-219099

iPad

In rare cases, the Status_vod field did not display on EM_Event_Speaker_vod records.

CRM-219431

iPad

An error occurred when using the To field to filter the list of events.

CRM-220717

Medical Events

Platform Issue Description Issue Number

Browser (Classic)

The Add Attendee button did not work using the Internet Explorer 11 browser.

CRM-220823

Medical Inquiries

Platform Issue Description Issue Number

Browser (Classic)

An "invalid email address" error occurred when a user entered an invalid email in the Email field, then changed the delivery method and tried to submit the record.

CRM-220901

Browser (Classic)

A "The requested resource does not exist" error occurred when a user deleted a saved Medical Inquiry record. 

CRM-221356

Browser (Classic)

The Address Line 2 field was misaligned when the New Medical Inquiry page was displayed at a higher zoom level.

CRM-221898

Online The Account Lookup field for the Account Identifier column did not display when a Medical Inquiry was created in Lightning. CRM-221481

MyInsights

Platform Issue Description Issue Number

iPad

After users with default MyInsights landing pages with large amounts of data signed in to Veeva CRM, an error occurred when loading the MyInsights content.

CRM-219437

iPad

The Period filter for the Approved Email view of the Interaction Summary out-of-the-box visualization displayed incorrect dates.

CRM-221012

MyInsights Studio

Platform Issue Description Issue Number

Browser (Classic)

When populating the Date field for a trend chart, users could select a non-date expression.

CRM-221680

Browser (Classic)

When populating the Value field for a trend chart, users could select a non-numeric expression.

CRM-221682

Surveys

Platform Issue Description Issue Number

Online 

The --none-- option did not always display as a question response in picklists. 

CRM-222189

Sync

Platform Issue Description Issue Number

iPad

The $Setup.Veeva_Settings_vod global variable did not work correctly in offline validation rules.

CRM-213967

iPad

An error occurred when syncing data from Nitro.

CRM-216128