20R2 Maintenance Notes

Maintenance items in the Veeva application are corrections to existing functionality.

Veeva CRM adopted new release versioning in 20R2. See the Release Versioning announcement for more information.

Account Management

Platform Issue Description Issue Number

iPad

The field name and field values for multichannel activities overlapped on the Account Timeline. 

CRM-200185

Browser (Classic)

After editing an account address in the Lightning experience and selecting Save on the Edit modal, the modal closed and then reopened. 

CRM-201416

CRM-202915

Browser (Classic)

Initial values for Dependent Picklists were set incorrectly on the New Account Wizard and Account DCR Edit screens.

CRM-202296

iPad

When a user did not change the default value of fields with DCR field types, default values were not included in DCR Lines.

CRM-203997

Browser (Classic)

After searching My Accounts and selecting an account, the Continue and Create buttons were not functional in Internet Explorer 11. 

CRM-204364
CRM-204801
CRM-204867

Approved Email

Platform Issue Description Issue Number

Browser (Classic)

When an email template had a long description, the Preview and Send Now buttons were misaligned on the Send Email screen. 

CRM-197144

Browser (Classic)

Recipients could unsubscribe from emails even if the template used to send the email did not contain the unsubscribe token.

CRM-203034

Approved Notes

Platform Issue Description Issue Number

Online

When a job was being processed that contained more than 100,000 new or updated records for an object, an error occurred.

CRM-205029

Authentication

Platform Issue Description Issue Number

iPad

When using third-party authentication with a password that is no longer valid, autosync tried to authenticate using the invalid password multiple times, locking users out of their accounts.

CRM-202752

Call Sampling

Platform Issue Description Issue Number

iPad

Selecting Cancel caused the Product Information modal to close abruptly instead of sliding down. 

CRM-202282

iPad

When a user scanned a sample, the Product Information modal automatically expanded to full screen on iOS 12. 

CRM-203714

Call Scheduling

Platform Issue Description Issue Number

Browser (Classic)

Account searches on MySchedule returned only some of the correct results. 

CRM-203861

Consent Capture

Platform Issue Description Issue Number

iPad

When a user did not have read FLS permission to any fields defined in the Channel_Sources_vod field on the Consent_Type_vod object, the toggle to indicate using Double Opt-In instead of a signature did not display for that channel. 

CRM-204243

CRM Vault Metadata

Platform Issue Description Issue Number

Browser (Classic)

Connections to deleted Vaults could not be modified or removed in the CRM Vault Metadata tab. 

CRM-201912

Engage Meeting

Platform Issue Description Issue Number

iPad

After sharing CLM content and selecting Done, the Share Paused and Sharing Content pills displayed too high on the screen. 

CRM-199906

Browser (Classic)

The Disable video receiving option was translated incorrectly into German. 

CRM-200658

Windows Tablet

When an HCP changed their name in an Engage Meeting, the change was not reflected when the user selected Remember this for next time. 

CRM-203033

iPad

After a user viewed a CLM presentation in portrait mode during an Engage Meeting, the Status Bar icons overlapped the items at the top of the Engage Meeting screen. 

CRM-203463

Browser (Classic)

On devices set to a non-English language, the Download on the App Store button did not display on the Engage Meeting landing page. 

CRM-203649

Browser (Classic)

When a host started an Engage Meeting, the camera was turned on automatically even when the Turn off my video when joining the meeting setting was enabled. 

CRM-203822

Browser (Classic)

After an attendee signed and accepted a remote signature, the Signature Capture Failed message displayed. 

CRM-203967

Windows Tablet

Auth tokens were not downloaded for sub-presentations, preventing sub-presentations from downloading. 

CRM-204761

Browser (Classic)

Inactive users could not be removed from Engage Groups through bulk uploading.

CRM-204786

Events Management

Platform Issue Description Issue Number

Browser (Classic)

When a user searched for a partial account name during Attendee Reconciliation, some accounts did not display.

CRM-200662

Browser (Classic)

When multiple ad hoc sync jobs were called from the same queueable job, an error displayed indicating there were too many queueable jobs.

CRM-202969

Browser (Classic)

The Walk In Type field overlaid other fields on the New Walk-In screen. 

CRM-203165

iPad

When a user opened the Sign-In Sheet from an Attendees related list, the disclaimer text was truncated.

CRM-203169

iPad

The Delete button displayed next to expense lines for users who did not have access to the delete button. 

CRM-203345

Browser (Classic)

When a user selected the New Contract button, contracts with values in the selected Filter Criteria fields were visible even when the criteria was specified as empty. 

CRM-203478

Browser (Classic)

Spaces in event names on the Event Attendee Reconciliation back navigation link were replaced with +.

CRM-203481

iPad

Validation rules on Expense actuals did not execute, and a spinner displayed without resolving.

CRM-203593

iPad

After selecting a Speaker on the Select Speaker screen, the Training Date field was not populated. 

CRM-203910

Windows Tablet

The Add Attendee page layout displayed incorrect fields. 

CRM-203940

Browser (Classic)

When a user attempted to view an Event Speaker’s CV in Lightning, an error occurred. 

CRM-204118

Medical

Platform Issue Description Issue Number

iPad

When using voice dictation to input text in the Description_vod field on the Medical_Insight_vod object, there was a delay in text input. 

CRM-194164

Browser (Classic)

When a user opened a Key Medical Insight record in a VisualForce page, the Record Type field label was not translated.  

CRM-199309

Medical Inquiry

Platform Issue Description Issue Number

iPad

After submitting a Medical Inquiry record, a custom field was not populated. 

CRM-204039
CRM-204169

MyInsights

Platform Issue Description Issue Number

Browser (Classic)

The Publish button could not be added to Lightning record screens.

CRM-195283

Browser (Classic)

The Progress Percent widget on the Account Plan Dashboard was not displayed correctly.

CRM-202548

Windows Tablet

Users could access account summaries for accounts opted out of PDRP. 

CRM-203900

Network Integration

Platform Issue Description Issue Number

Browser (Classic)

The Customer Master Status did not update properly for rejected records. 

CRM-202708

iPad

Fields with default values displayed as populated on the DCR page, but DCR line items were not created unless the default value was changed.  

CRM-203690

Order Management

Platform Issue Description Issue Number

iPad

When a user created an order and set the order date, the Date popup closed before the user could select a delivery date. 

CRM-203628

Browser (Classic)

Users could not edit pull-in fields that were configured as dependent picklists.

CRM-204527

Other

Platform Issue Description Issue Number

Browser (Classic)

The Push_Notify_APNS_Status_vod field was not updated when alerts were pushed. 

CRM-203745