Engage Connect Advanced Functionality for CRM Users

Admins can enable the following advanced functionality for users:

• Importing Engage Connect Chat Logs into CRM as Call Records – Admins can configure CRM to import chat messages from Engage Connect as new Call2_vod records
• Importing Engage Connect Chat Logs into CRM as Chat Messages – Admins can configure CRM to import chat messages from Engage Connect as new records of a dedicated Chat_Message_vod object