20R2 Maintenance Release Notes

Maintenance items in the Veeva application are corrections to existing functionality.

Veeva CRM adopted new release versioning in 20R2. See the Release Versioning announcement for more information.

202.0.600 (September 3, 2020)

Approved Email

Platform

Issue Description

Issue Number

Online Consent Receipt emails that were not immediately processed remained in Saved status. CRM-207297

Consent Capture

Platform

Issue Description

Issue Number

iPad When capturing consent for an email channel using the email address on the Address object, an error sometimes occurred when scrolling to the bottom of the Manage Email Addresses popup. CRM-207299

202.0.500 (August 27, 2020)

Account Management

Platform

Issue Description

Issue Number

iPad

Users could not correctly input Japanese Romaji characters in the Attachment description field for an account. 

CRM-206666

Approved Notes

Platform

Issue Description

Issue Number

Browser (Classic)

When a note contained an emoji, the Approved Notes Process did not complete and results did not display in Reviewer Central.

CRM-206396

Call Reporting

Platform

Issue Description

Issue Number

iPad

When a saved call was synced, the default value for picklist fields replaced the manually selected value.

CRM-206587

CLM

Platform

Issue Description

Issue Number

iPad

When navigating an HTML presentation with WKWebView that incurred an extra navigation callback for the URL about:blank, the loading spinner persisted after the content loaded.

CRM-206704

iPad

When transitioning between slides, content loaded slower with WKWebView than with UIWebView if the Allow Insecure Local File Access Multichannel Setting was enabled.

CRM-203755

Consent Capture

Platform

Issue Description

Issue Number

Browser (Classic)

When multiple Multichannel Routing records existed for the same country, the incorrect email template was used for email receipts. 

CRM-206762

Home Page

Platform

Issue Description

Issue Number

iPad

Full alert text did not display when selecting the My Alerts widget. 

CRM-206342

Order Management

Platform

Issue Description

Issue Number

Browser (Classic)

When a user created or edited an order, the values in the Order Line picklist were not translated.

CRM-205099

202.0.400 (August 20, 2020)

Call Reporting

Platform

Issue Description

Issue Number

iPad

Users were able to submit Unique Activity calls without recording a signature for samples disbursed on the call.

CRM-206034

Engage Meeting

Platform

Issue Description

Issue Number

HCP Android

Attendees were unable to submit Engage Experience Ratings while using a cellular connection.

CRM-206503

Browser (Classic)

Integration users needed FLS edit permission to the Remote_Meeting_vod field on the Remote_Meeting_Rating_vod object for the Rating Submitted check box to function correctly.

CRM-205476

Events Management

Platform

Issue Description

Issue Number

iPad

When adding walk-in attendees, Korean characters did not save correctly.

CRM-204759

KMI 

Platform

Issue Description

Issue Number

Browser (Classic)

When an org had multicurrency enabled and contained translated currency code values, edited Key Medical Insight records could not be saved.  The “Currency ISO Code: invalid currency Code: Euro” error message displayed.

CRM-206003

Sync

Platform

Issue Description

Issue Number

Browser (Classic)

In some cases, the Veeva Settings cache was not retrieved properly, preventing some accounts from syncing to offline devices.

CRM-204874

202.0.300 (August 13, 2020) 

Account Management

Platform

Issue Description

Issue Number

Browser (Classic)

When creating a DCR, Child and Parent Account lookup fields on the Child Account object pointed to Child Account records instead of to Account records. 

CRM-205895

Call Reporting

Platform

Issue Description

Issue Number

Browser (Classic)

If a duplicate call record was deleted for a remote call, the Engage meeting record was deleted as well. The remaining call record then displayed an empty Remote Meeting field.

CRM-205293

Call Scheduling

Platform

Issue Description

Issue Number

Browser (Classic)

When a call was created, or an unsaved call was updated from My Schedule and the record type of the call was changed, the page layout was not updated.

CRM-206035

CLM

Platform

Issue Description

Issue Number

iPad

An error occurred when selecting an external link that was not prepended with HTTP/HTTPS from a PDF slide in WKWebView.

CRM-205818

CoBrowse

Platform

Issue Description

Issue Number

iPad

Browser (Classic)

Windows Tablet

When the same CoBrowse Site was used across orgs, an error stating The Presentation Did Not Occur sometimes displayed after submitting the CoBrowse call, depending on the org controlling the metadata cache.

CRM-201184

Contracts

Platform

Issue Description

Issue Number

Browser (Classic)

Users could edit and delete an already activated or signed Contract Partner record from the Contract Partner related list of the Contract record.

CRM-204095

Engage Meeting

Platform

Issue Description

Issue Number

iPad

Hosts were unable to use Bluetooth headsets during an Engage Meeting.

CRM-205816

202.0.200 (August 6, 2020) 

Approved Email

Platform Issue Description Issue Number

iPad

Emails sent to out-of-territory attendees of an event fail with an Invalid Consent error. 

CRM-205553

Browser (Classic)

If a user did not have FLS to the Entity_Reference_Id_vod field on the Sent_Email_vod object, recipient lists did not load when sending an email for an event. 

CRM-205560

Approved Notes

Platform Issue Description Issue Number

Browser (Classic)

If the text in the monitored field contained a \ character, the Approved Notes process did not complete.

CRM-204289

CLM

Platform Issue Description Issue Number

Windows Tablet

When a CLM presentation contained a sub-presentation marked as Hidden, the presentation did not display as available for selection when launching CLM media from a call.

CRM-205112

iPad

When a user navigated through a presentation from a PDF slide to an image slide and then to an HTML slide in that order, a black screen displayed instead of the HTML slide.

CRM-205697

Consent Capture

Platform Issue Description Issue Number

Browser (Classic)

When the default consent for CLM was defined using Multichannel Settings, consent lines for the CLM consent type displayed as opted out by default on the Consent Capture screen. 

CRM-205661

Contracts

Platform Issue Description Issue Number

Browser (Classic)

Activated and Signed Contract Partners could still be edited.

CRM-204095

Browser (Classic)

When a Contract Line was created from a Contract Template, field values did not display correctly in languages using a decimal comma.

CRM-204536

Fixed Reports

Platform Issue Description Issue Number

Browser (Classic)

The restore link did not display if files had different names using the same data map template.

CRM-205306

General

Platform Issue Description Issue Number

iPad

Users could not attach photos to calls in iOS 12.8 or older. 

CRM-205297
CRM-205620

Medical Inquiries

Platform Issue Description Issue Number

iPad

When a Medical Inquiry was created from a previously saved Call, email receipts were sometimes received without a signature or signature date.

CRM-205516

202.0.1 (July 30, 2020 - sandbox orgs only)

Approved Email

Platform Issue Description Issue Number
iPad When in test mode, test emails were sent to the Account's email address instead of the test email address. CRM-205629