Veeva CRM Minor Release Notes – 201.9.0

The items listed below were added in 201.9.0.

Features

Features are new functionality in the Veeva application.

Capturing Remote Signatures for Sampling in Engage Meeting (Available 04/17/2020)

Remote signature capture allows for sampling from Engage Meetings. Users can sample BRCs via the call report and capture a signature while in the Engage Meeting. This extends the user’s ability to provide samples to HCPs without needing a face-to-face meeting.

User Visible and Behavior Changes

Most new features require some configuration, however users are able to view the following changes immediately:

  • iPhone, iPad: iOS Universal Links are now supported. Due to this, when an attendee selects a join URL for an Engage Meeting and has already installed the HCP Engage app, the app immediately opens with the appropriate Meeting ID.
  • iPad: When an attendee selects an Engage Meeting or Webinar join link without the iOS HCP app installed, a new onboarding page displays giving them the option of either installing the app or joining the meeting via the Web Client.
  • Online: Hosts using the CRM Engage Media Library can now resize the application window to display more presentations at once (Available 04/17/2020)
  • Online: Hosts using the CRM Engage Media Library can now search using a presentation’s name from the list view (Available 04/17/2020)
  • Online: Hosts using the CRM Engage Media Library can now use the Filter () button to filter the list of available presentations by Product and Status (Available 04/17/2020)

Maintenance Items

Maintenance items in the Veeva application are corrections to existing functionality.

Approved Email

Platform

Issue Description

Issue Number

iPad

When previewing email fragments for Events Management email templates in the browser, a blank page displayed.

CRM-196281

iPad

Users could not add fragments to an email template using the launchApprovedEmail JavaScript function.

CRM-196649

CRM-196632

iPad

After sending Approved Email invitations, accounts with the same name but different email addresses were not counted uniquely.

CRM-196308

Approved Notes

Platform

Issue Description

Issue Number

Online

The Total Notes and Total Flagged Notes metrics in Reviewer Central did not display the correct values.

CRM-195822

Online

When viewing notes in Reviewer Central, long text in the comments field decreased the width of the other field columns.

CRM-195780

Online

After saving feedback for a note, the Reviewer Central page refreshed and rearranged the order of the notes.

CRM-196535

Online

After saving feedback for a note, the Status filter in Reviewer Central reset.

CRM-195786

Online

Flagged notes did not display in Reviewer Central.

CRM-196740

Online

Editing the date range did not recalculate the value for Average Violations per Note.

CRM-196251

Online

Approved notes with HTML were formatted incorrectly in Reviewer Central.

CRM-196345

CRM-196296

Online

The Date column in Reviewer Central did not display in the user’s time zone.

CRM-195833

Online

An error did not occur when a duplicate monitored phrase was created under the same monitoring rule.

CRM-195722

Online

When multiple notes on the same record were flagged, after saving feedback for one of the notes, the status and comments did not display in Reviewer Central.

CRM-196260

Online

The status filter in Reviewer Central did not display the number of notes for each status.

CRM-195826

Authentication

Platform

Issue Description

Issue Number

iPhone

After installing the Veeva CRM app and signing in to sync for the first time, users had to select the Sign In button to sign into the app.

CRM-195995

Call Objectives

Platform

Issue Description

Issue Number

Online

An error occurred when retrying the sync of a submitted call with recurring call objectives for users with ENABLE_SAMPLES_ON_SIGN_SAVE set to True.

CRM-194873

Call Reporting

Platform

Issue Description

Issue Number

iPad

When enhanced sync is enabled for calls, an error occurred when deleting a call with a remote meeting.

CRM-196498

iPad

Users were able to create duplicate attendees on a group call with newly created accounts.

CRM-188044

Online The description for the REMOTE_SIGNATURE_ENGAGE_vod Veeva Message was updated to add the word “label.” CRM-197076

Call Sampling

Platform

Issue Description

Issue Number

iPad

Some requests from the HCP app, for example, Accept Signature or Cancel Signature, were not delivered to the Rep. CRM-197159

Online

The page styling was incorrect when creating or updating a content acknowledgment record in the Lightning Experience.

CRM-195077

Engage Meeting

Platform

Issue Description

Issue Number

iPad

After starting a remote meeting, the End Meeting button label did not display fully when the iOS Display & Brightness setting was set to Bold Text.

CRM-196733

CRM-196808

iPad Just after recording a call, the Account Detail screen displayed, and an error occurred. CRM-196832

Online

The incorrect time zone displayed in the meeting information.

CRM-196230

Online Attendees using IE 11 who had CJK characters in their names could not join a meeting. CRM-197247
Online Google Chrome was occasionally unresponsive during bulk updates. CRM-196110

iPad

The Start button for remote meetings did not display fully when the iOS Display & Brightness setting was set to Bold Text.

CRM-195462

Android

When users shared content or shared their screens in a remote meeting, their camera automatically turned off.

CRM-195280

Windows

Online hosts using the CRM Engage app could not share WPS Office content.

CRM-195410

Windows

Content displayed in the CRM Engage app did not display correctly when trying to make a cross origin file request.

CRM-196283

Windows

In the CRM Engage app, when downloading all media to share during a remote meeting, an error occurred after attempting to re-download a presentation while other content was still downloading.

CRM-193279

Windows

An error occurred in the CRM Engage app, when a user started a meeting while still attending an existing meeting several times.

CRM-196631

Windows

An error occurred in the CRM Engage app when using the gotoSlide JavaScript function.

CRM-196562

Windows The CLM player loaded with only the shared resources for the current presentation, preventing slides shared from other presentations from fully loading. CRM-197256

iPad

An error occurred after selecting an attendee from the Attendees tab during a remote meeting with iOS13.

CRM-196662

CRM-196046

CRM-196692

CRM-196539

Windows

An error occurred in the CRM Engage app after selecting the Share button for a user with a large content library.

CRM-195567

iPad

An error occurred when a user deleted a remote meeting call without having delete permissions to the Remote_Meeting_vod object .

CRM-196674

Windows

The Zoom webinar details displayed when the speaker’s camera was disabled during an Engage Webinar.

CRM-196404

Engage for Portals

Platform

Issue Description

Issue Number

Multichannel

Sometimes, an error occurred when syncing content with a lot of slides from Vault in the Engage Metadata Administration tab.

CRM-195884

Events Management

Platform

Issue Description

Issue Number

iPad

After an attendee signed into an event, the attendee displayed twice on the Sign In Summary modal.

CRM-196751

Online

The label for QR Sign In Sync Alert History in the QR Sign In Administration tab was incorrect.

CRM-196422

iPad

iPhone

Validation errors did not display the recipient's full name.

CRM-196781

Online

An error occurred after selecting the Retry button in the Review Details modal in QR Sign In Sync Alert History.

CRM-196421

Online

After generating the sign-in sheet, the speaker names displayed incorrectly.

CRM-195700

Online

Blank values displayed in the sign-in sheet.

CRM-196532

Home Page

Platform

Issue Description

Issue Number

iPad

When the iOS Display & Brightness setting was set to Bold Text, the Sync button did not display fully.

CRM-196066

MyInsights

Platform

Issue Description

Issue Number

iPhone

The KOL HTML Summary Profile visualization did not display.

CRM-196041

Network Integration

Platform

Issue Description

Issue Number

Online

When creating an address DCR in an org with multiple countries, the Country field was populated with the incorrect value.

CRM-196313

Online

When a user did not have edit permissions to the Account field Country_vod and the Country_vod custom object, an error occurred after selecting the Edit Address DCR button in a Lightning org. 

CRM-196474

Sample Management

Platform

Issue Description

Issue Number

Online

In an org with a My Domain URL with capital letters, an error occurred after confirming receipt of a sample transaction.

CRM-194905

Sync

Platform Issue Description Issue Number

Tablet

Users were not able to sync VMobile tablets.

CRM-195225