Performing a Database Refresh

In some cases, resolving data inconsistencies may require users to fully refresh all CRM data on the device. Performing a database refresh uploads any unsynced data before clearing the mobile database and re-downloading all the data from online. A database refresh fails if there are sync errors. During a database refresh, users cannot navigate away and perform activities in the app.

A database refresh takes longer than an incremental sync, as it is downloading all data instead of only changed data from the last incremental sync.

Performing a Full Database Refresh

A full database refresh re-downloads all Veeva CRM data from online.

To perform a database refresh:

1. Navigate to Options > Database.
2. Select Full Database Refresh.

Refreshing the database does not purge or refresh media content.

Performing a Full Database Refresh for Fixed Reports/VInsights

To perform a database refresh for Fixed Reports/VInsights:

1. Navigate to Options > MyInsights.
2. Select Full Database Refresh.

Canceling a full database refresh for Fixed Reports/VInsights deletes the existing Fixed Reports/VInsights data.

Performing a Full Nitro Refresh

To perform a database refresh for Nitro data:

1. Navigate to Options > Nitro.
2. Select Full Nitro Refresh.