Creating Monitored Phrases

• Browser (Classic, Lightning)

Monitored Phrases are specific words or phrases monitored by a Monitoring Rule. To create a Monitored Phrase:

1. Navigate to the appropriate Monitoring Rule.
2. Navigate to the Monitored Phrases related list.
3. Select New.

4. Populate the following fields:

   • Phrase_vod – Defines the word, phrase, or regular expression (regex) to be monitored

     Emojis are not supported in Monitored Phrases.

   • Match_Type_vod – Defines the type of keyword matching that should apply to the phrase
5. Select Save.