Creating Monitored Phrases

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Monitored Phrases are specific words or phrases monitored by a Monitoring Rule. To create a Monitored Phrase:

  1. Navigate to the appropriate Monitoring Rule.
  2. Navigate to the Monitored Phrases related list.
  3. Select New.
  4. Populate the following fields:

    • Phrase_vod – Defines the word, phrase, or regular expression (regex) to be monitored

      Emojis are not supported in Monitored Phrases.

    • Match_Type_vod – Defines the type of keyword matching that should apply to the phrase
  5. Select Save.