Creating Monitored Phrases

• Browser (Classic, Lightning)

Monitored Phrases are specific words or phrases monitored by a Monitoring Rule. To create a Monitored Phrase:

1. Navigate to the appropriate Monitoring Rule.

2. Navigate to the Monitored Phrases related list.

   You can create up to 1000 monitored phrases for each monitoring rule

3. Select New.

4. Populate the following fields:

   • Phrase_vod – Defines the word, phrase, or regular expression (regex) to be monitored

     Emojis are not supported in Monitored Phrases.

   • Match_Type_vod – Defines the type of keyword matching that should apply to the phrase
5. Select Save.