Creating Monitored Phrases
- Browser (Classic, Lightning)
Monitored Phrases are specific words or phrases monitored by a Monitoring Rule. To create a Monitored Phrase:
- Navigate to the appropriate Monitoring Rule.
- Navigate to the Monitored Phrases related list.
- Select New.
Populate the following fields:
Phrase_vod – Defines the word, phrase, or regular expression (regex) to be monitored
Emojis are not supported in Monitored Phrases.
- Match_Type_vod – Defines the type of keyword matching that should apply to the phrase
- Select Save.