Redirecting the New Account Button to Global Account Search

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Admins can configure Global Account Search to override the New Account button in My Accounts, forcing the user to search for an account outside of their territory before they can create a new account. This reduces the chance that users accidentally create duplicate accounts.

For example, Sarah Jones searches for Clinton Ackerman in her org. When she cannot find his account, Sarah selects New Account in order to create an account for Dr. Ackerman. Instead, Global Account Search displays and Sarah is prompted to first search for Dr. Ackerman outside of her territory. She sees that an account already exists for Dr. Ackerman, so instead of creating a new account, Sarah adds the existing account to her territory.

This feature overrides any other redirection behavior surrounding the New Account button, for example, the New Account Wizard and the New Account DCR Process

Configuring the New Account Button Redirect

To configure this feature, populate the My_Accounts_Redirect_vod Global Account Search Setting check box.

If your organization is configured for Decoupled DCRs, see Decoupled DCR Support for the GAS New Account Button and ensure that Decoupled Data Change Requests are configured. Otherwise the New Account button does not display.

Using the New Account Button Redirect

When users select the New Account button, Global Account Search displays. Users are prompted to search for the account.