Multichannel Cycle Plans Users and Roles
Multichannel Cycle Plans has four types of users:
- Admins – create Multichannel Cycle Plans
- administer MCCP setup
- typically not the same User Account as the MCCP Integration User Account
- Integration user – the user login entered on the MCCP Admin page and used by the Veeva Multichannel engine
- Typically not a Veeva CRM user who logs in and out of the CRM system
- End users – use Multichannel Cycle Plans as a reference for
- their strategic work plan
- who their targeted accounts are
- a reminder of goals for those targeted accounts
- Managers – use Multichannel Cycle Plans as a marker of an end user’s progress toward their goals
- give feedback, guidance, and coaching to the end user based on their classic cycle plan progress