Multichannel Cycle Plans Users and Roles

Multichannel Cycle Plans has four types of users:

• Admins – create Multichannel Cycle Plans
• administer MCCP setup
• typically not the same User Account as the MCCP Integration User Account
• Integration user – the user login entered by selecting the Validate Credentials link on the MCCP Admin page and used by the Veeva Multichannel engine to calculate plan status
• typically not a Veeva CRM user who logs in and out of the CRM system
• this user account is required by the Veeva Process Scheduler for the calculation of MCCP status
• End users – use Multichannel Cycle Plans as a reference for
• their strategic work plan
• who their targeted accounts are
• a reminder of goals for those targeted accounts
• Managers – use Multichannel Cycle Plans as a marker of an end user’s progress toward their goals
• give feedback, guidance, and coaching to the end user based on their classic cycle plan progress