Using Owner ID for Call Display in My Schedule
To prevent calls from being duplicated on two users’ calendars, now only the OwnerID field value is considered when determining whether a call should display on a schedule.
For example, Sarah Jones transfers a Call to John Smith. Even though the Created By field remains set to Sarah Jones, the OwnerID field is set to John Smith. Because only OwnerID is used in calendar settings, the call displays on John’s schedule but not on Sarah’s.
Configuration is not needed for this feature.