25R2.0 Maintenance Notes
The items listed below were added in the 25R2.0 release cycle and contain maintenance items from the 25R2.0 release and future releases as they become available. Maintenance items in the Veeva application are corrections to existing functionality.
252.3.300 (October 23, 2025)
Engage
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
Users were unable to close the Meeting Details popover after being opened. |
CRM-343955 |
Sample Limits
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When users captured a signature and saved a call report containing a High Value Promotional item managed by a product group limit, and then submitted the call at a later time, duplicate Sample Limit Transaction records were created for that item. |
CRM-343751 |
252.3.201 (October 17, 2025)
Engage
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
Users could not be added to Engage groups. |
CRM-344165 |
252.3.200 (October 16, 2025)
Medical Events
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When using version 252.0.400 or later of Veeva CRM on a device running iPadOS 26 and an external keyboard, an error occurred when adding an attendee to a medical event. |
CRM-343423 |
252.2.402 (October 10, 2025)
Contracts
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
Users were unable to edit contracts. |
CRM-344022 |
252.2.401 (October 10, 2025)
CLM
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When launching Approved Email from CLM content via JavaScript, not all email templates were available to send. |
CRM-343941 |
252.3.100 (October 9, 2025)
Account Management
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When users viewed picklist fields in a Product Metrics table, the column width was sometimes miscalculated for values containing a mix of character types, such as English and Japanese. This resulted in truncated text for some values. |
CRM-339147 |
Approved Email
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When users without a User Detail record were sent a Recommended Email from a campaign using a template that contained the {{userPhoto}} token, the email was not sent. |
CRM-342164 |
Call Reporting
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When users recorded a call, selected a location, and selected a value for a dependent picklist field, they received a "bad value for restricted picklist field" error and were unable to save the record. |
CRM-341353 |
Call Sampling
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When users attempted to capture a remote sample signature during an Engage meeting, they received a "Signature Method Unavailable" error message if the attendee had joined the meeting using a web browser. |
CRM-341961 |
CLM
Platform |
Issue Description |
Issue Number |
---|---|---|
CRM Desktop (MacOS) |
Users could not resize the columns in the media library. |
CRM-342844 |
Coaching Reports
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When viewing picklist questions, long responses were truncated. |
CRM-339940 |
Events Management
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When a user with their language set to English and their locale set to Greek attempted to edit an event, the End Datetime loaded incorrectly on the edit page. |
CRM-342646 |
iPad |
When the Signature_Datetime_vod field was not added to the Attendees related list, the Sign button still displayed. |
CRM-343296 |
Integrations
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad, iPhone |
When users with invalid Microsoft credentials dismissed a reauthentication prompt in Veeva CRM, the bell icon’s notification indicator stopped displaying without any action from the end user. |
CRM-342677 |
My Schedule
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When users sorted Account Lists or Views in My Schedule, their selections were not retained after navigating away from My Schedule. The user’s selections also did not persist when switching between different tabs or views within My Schedule. |
CRM-340236 |
MyInsights Studio
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When the Get Attendee Info for Call data element was used with a parent call as the test record, the Account ID associated with the parent call was returned in addition to the IDs of the attendees. |
CRM-320552 |
Sync
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When users signed in with a custom domain, an error occurred when the domain name contained unexpected whitespace characters. |
CRM-343152 |
252.2.400 (October 1, 2025)
Approved Email
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
After selecting Send Email from the action menu in the CLM media player, only templates which allowed email fragments displayed.. |
CRM-343662 |
Engage
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When sharing CLM content via Engage chat, selecting the Send button multiple times quickly sent duplicate messages. |
CRM-343442 |
My Schedule
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
Users were unable to add their Outlook calendar from the Add Calendar button on My Schedule. |
CRM-343578 |
252.2.300 (September 25, 2025)
Call Sampling
Platform |
Issue Description |
Issue Number |
---|---|---|
CRM Desktop (Windows) |
When the call channel is populated via call channel formula, users were unable to submit unique activities calls with pending signature requests. |
CRM-343475 |
Call Scheduling
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When capturing the call date only was configured, an error occurred when navigating to My Schedule. |
CRM-343419 |
Engage
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When scheduling an Engage meeting, participant URLs were generated with the meeting password. |
CRM-343086 |
Sample Management
Platform |
Issue Description |
Issue Number |
---|---|---|
CRM Desktop (Windows) |
For group calls, sample limits were not decreased after a call was signed.. |
CRM-343165 |
252.2.200 (September 18, 2025)
Engage
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
The Schedule and Meet Now buttons did not display on the call report. |
CRM-343329 |
252.2.100 (September 11, 2025)
Approved Email
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When composing emails in Email Builder, special characters did not display correctly in the email subject. |
CRM-342008 |
Call Objectives
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When users submitted a new call with an associated Call Objective, the call was deleted if a validation rule error occurred on a related record. The associated Call Objective was incorrectly marked as completed. |
CRM-338539 |
Call Reporting
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser, iPad |
When users who did not have FLS to child account fields selected an account for unassigned presentations in My Schedule, the Select Location dialog incorrectly displayed. |
CRM-342336 |
CLM
Platform |
Issue Description |
Issue Number |
---|---|---|
CRM Desktop (Windows) |
Users in multicurrency orgs were unable to favorite presentations. |
CRM-342333 |
CRM Desktop (MacOS) |
Users were unable to define columns for Table View in the media library. | CRM-337306 |
Consent Capture
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When confirmation emails for all channels were enabled, users were unable to send consent receipts for consent captured face-to-face. |
CRM-340902 |
Events Management
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
An error occurred when approving the registration for an unreconciled attendee. |
CRM-341585 |
iPad |
When users created a new Event Team Member, a dependent picklist field for the member's role incorrectly defaulted to the first available value, even if no default value was configured. |
CRM-341663 |
Browser |
An error occurred when users tried to sync an EM Catalog from Vault with a file size greater than 2GB. |
CRM-340822 |
MCCP
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When the user’s timezone was in a different day from UTC time, emails sent on the morning of a Multichannel Cycle Plan’s start date were not included in plan calculations. |
CRM-330838 |
Order Management
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When a user edited an existing order and changed its associated contract, an incorrect discount was applied. Although the system correctly removed a brand discount from the original contract on the edit screen, this invalid discount value was incorrectly reapplied to the order line after the record was saved. |
CRM-340485 |
252.0.400 (September 11, 2025)
Engage
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When sharing a digital business card from the home page, the Copy button did not display in the share modal. |
CRM-343030 |
General
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
Search bars did not display correctly. |
CRM-342912 |
Sync
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When using a device with iPadOS 26, an error occurred when applying an update from non-blocking sync. |
CRM-341385 CRM-342900 |
252.0.300 (September 4, 2025)
Call Sampling
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad iPhone |
After capturing a remote signature for BRC samples asynchronously when Submitting Calls with Pending Signature Requests was enabled, the signature fields were not stamped on the call report. |
CRM-342575 |
CLM
Platform |
Issue Description |
Issue Number |
---|---|---|
CRM Desktop (Windows) |
When displaying a single slide PDF CLM presentation with multiple pages, the table of contents displayed on top of the content and could not be closed. |
CRM-342553 |
252.0.200 (August 21, 2025)
Approved Email
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When multiple Vaults were connected in the Approved Email Admin Console and Email Builder records synced from more than one of them, performing an Approved Email Sync from Vault (CRM Publishing) expired all Email Builder records from unrelated Vaults. |
CRM-340166 |
MCCP
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
An error occurred when the cycle plan and TSF for a given cycle plan target were null. |
CRM-342440 |
252.0.100 (August 7, 2025)
Account Management
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When users navigated to an Account record that included the Cycle Plan component, the Cycle Plan information did not display. |
CRM-340053 |
Approved Email
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When an Approved Email contained a fragment that was deleted before the scheduled send time, the email processing job failed, preventing all other scheduled emails in the org from being sent. |
CRM-339979 |
Call Reporting
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
Previously selected picklist values were not retained on the call report when the picklist value was later deactivated. |
CRM-340222 |
Browser, |
Users were able to edit Unique Activities call record types when returning to a saved parent call from a child call. |
CRM-340819 |
Call Sampling
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
Users with limited internet speeds were sometimes prevented from capturing a remote signature for sampling while in an Engage meeting. |
CRM-339088 |
CRM Desktop (Windows) |
When users recorded a call with samples, and a Sample Limit template was in use, the Sample Limit Remaining Quantity was not reflected on future calls until the user performed a database refresh. |
CRM-339805 |
CLM
Platform |
Issue Description |
Issue Number |
---|---|---|
CRM Desktop (Windows) |
When users were signed into a non-Veeva org and attempted to sign into the Veeva CRM Desktop app, users were not notified that the non-Veeva org credentials were used. |
CRM-337258 |
CRM Desktop (Windows) |
Users were able to display PDF content containing two-page spreads. |
CRM-340006 |
CRM Desktop (Windows) |
When displaying interactive content, buttons linked to external websites did not work. |
CRM-340988 |
CRM Desktop (Windows) |
When hovering over truncated filter names in the media library, the full text of the name did not display in a tooltip. |
CRM-341581 |
Browser |
After updating an auto-published PPTX document with slide notes in Vault without versioning and syncing to CRM, the slide notes were removed from the key messages in CRM. |
CRM-342035 |
Concur Sync
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
An error occurred when mapping picklist fields. |
CRM-340168 |
Events Management
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When a user viewed an event record on an iPad, the records in the Event History and other related lists did not sort correctly according to the configured page layout configuration. |
CRM-337971 |
Home Page
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
After adding out-of-territory accounts to a territory via Global Account Search, the accounts displayed as dropped. |
CRM-340143 |
iPad |
The More tab label was not translated correctly. |
CRM-341600 |
Integrations
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser, iPad, iPhone |
Users could not reauthenticate their Microsoft credentials from My Schedule. |
CRM-338698 |
Medical
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When a user updated the date of a call record on an iPad, the corresponding date on the related Medical_Discussion_vod__c record was not updated. Online, the medical discussion's date was correctly updated to match the new call date, resulting in a data discrepancy between the two objects on the iPad. |
CRM-339549 |
MyInsights
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When a user viewed the Action Items widget on the Account Plan My Insights page, a column header labeled "Description" incorrectly displayed the Account name instead of the actual action item description. |
CRM-340356 |
My Schedule
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When users navigated to an Account Detail page from My Schedule, then attempted to schedule a call from a Call Suggestion for the account, a blank scheduling page displayed. |
CRM-337882 |
Sync
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
An error occurred when users created a record and immediately edited it before the initial creation finished syncing. |
CRM-341832 |