25R2.0 Maintenance Notes

iPad

Users were unable to close the Meeting Details popover after being opened.

Browser

When users captured a signature and saved a call report containing a High Value Promotional item managed by a product group limit, and then submitted the call at a later time, duplicate Sample Limit Transaction records were created for that item.

Browser

Users could not be added to Engage groups.

iPad

When using version 252.0.400 or later of Veeva CRM on a device running iPadOS 26 and an external keyboard, an error occurred when adding an attendee to a medical event.

Browser

Users were unable to edit contracts.

iPad

When launching Approved Email from CLM content via JavaScript, not all email templates were available to send.

Browser

When users viewed picklist fields in a Product Metrics table, the column width was sometimes miscalculated for values containing a mix of character types, such as English and Japanese. This resulted in truncated text for some values.

Browser

When users without a User Detail record were sent a Recommended Email from a campaign using a template that contained the {{userPhoto}} token, the email was not sent.

Browser

When users recorded a call, selected a location, and selected a value for a dependent picklist field, they received a "bad value for restricted picklist field" error and were unable to save the record.

iPad

When users attempted to capture a remote sample signature during an Engage meeting, they received a "Signature Method Unavailable" error message if the attendee had joined the meeting using a web browser.

CRM Desktop (MacOS)

Users could not resize the columns in the media library.

Browser

When viewing picklist questions, long responses were truncated.

iPad

When the Signature_Datetime_vod field was not added to the Attendees related list, the Sign button still displayed.

iPad, iPhone

When users with invalid Microsoft credentials dismissed a reauthentication prompt in Veeva CRM, the bell icon’s notification indicator stopped displaying without any action from the end user.

iPad

When users sorted Account Lists or Views in My Schedule, their selections were not retained after navigating away from My Schedule. The user’s selections also did not persist when switching between different tabs or views within My Schedule.

Browser

When the Get Attendee Info for Call data element was used with a parent call as the test record, the Account ID associated with the parent call was returned in addition to the IDs of the attendees. 

iPad

When users signed in with a custom domain, an error occurred when the domain name contained unexpected whitespace characters.

iPad

After selecting Send Email from the action menu in the CLM media player, only templates which allowed email fragments displayed..

iPad

When sharing CLM content via Engage chat, selecting the Send button multiple times quickly sent duplicate messages.

iPad

Users were unable to add their Outlook calendar from the Add Calendar button on My Schedule.

CRM Desktop (Windows)

When the call channel is populated via call channel formula, users were unable to submit unique activities calls with pending signature requests.

iPad

When capturing the call date only was configured, an error occurred when navigating to My Schedule.

Browser

When scheduling an Engage meeting, participant URLs were generated with the meeting password.

CRM Desktop (Windows)

For group calls, sample limits were not decreased after a call was signed..

Browser

The Schedule and Meet Now buttons did not display on the call report.

iPad

When composing emails in Email Builder, special characters did not display correctly in the email subject.

Browser

When users submitted a new call with an associated Call Objective, the call was deleted if a validation rule error occurred on a related record. The associated Call Objective was incorrectly marked as completed.

Browser, iPad

When users who did not have FLS to child account fields selected an account for unassigned presentations in My Schedule, the Select Location dialog incorrectly displayed.

CRM Desktop (MacOS)

iPad

When confirmation emails for all channels were enabled, users were unable to send consent receipts for consent captured face-to-face.

Browser

An error occurred when users tried to sync an EM Catalog from Vault with a file size greater than 2GB.

Browser

When the user’s timezone was in a different day from UTC time, emails sent on the morning of a Multichannel Cycle Plan’s start date were not included in plan calculations.

Browser

When a user edited an existing order and changed its associated contract, an incorrect discount was applied. Although the system correctly removed a brand discount from the original contract on the edit screen, this invalid discount value was incorrectly reapplied to the order line after the record was saved.

iPad

When sharing a digital business card from the home page, the Copy button did not display in the share modal.

iPad

Search bars did not display correctly.

iPad

When using a device with iPadOS 26, an error occurred when applying an update from non-blocking sync.

iPad

iPhone

After capturing a remote signature for BRC samples asynchronously when Submitting Calls with Pending Signature Requests was enabled, the signature fields were not stamped on the call report.

CRM Desktop (Windows)

When displaying a single slide PDF CLM presentation with multiple pages, the table of contents displayed on top of the content and could not be closed.

Browser

When multiple Vaults were connected in the Approved Email Admin Console and Email Builder records synced from more than one of them, performing an Approved Email Sync from Vault (CRM Publishing) expired all Email Builder records from unrelated Vaults.

Browser

An error occurred when the cycle plan and TSF for a given cycle plan target were null.

Browser

When users navigated to an Account record that included the Cycle Plan component, the Cycle Plan information did not display.

iPad

When an Approved Email contained a fragment that was deleted before the scheduled send time, the email processing job failed, preventing all other scheduled emails in the org from being sent.

Browser,

Users were able to edit Unique Activities call record types when returning to a saved parent call from a child call.

CRM Desktop (Windows)

When users recorded a call with samples, and a Sample Limit template was in use, the Sample Limit Remaining Quantity was not reflected on future calls until the user performed a database refresh.

Browser

After updating an auto-published PPTX document with slide notes in Vault without versioning and syncing to CRM, the slide notes were removed from the key messages in CRM.

Browser

An error occurred when mapping picklist fields.

iPad

When a user viewed an event record on an iPad, the records in the Event History and other related lists did not sort correctly according to the configured page layout configuration.

iPad

The More tab label was not translated correctly.

Browser,  iPad, iPhone

Users could not reauthenticate their Microsoft credentials from My Schedule.

iPad

When a user updated the date of a call record on an iPad, the corresponding date on the related Medical_Discussion_vod__c record was not updated. Online, the medical discussion's date was correctly updated to match the new call date, resulting in a data discrepancy between the two objects on the iPad.

Browser

When a user viewed the Action Items widget on the Account Plan My Insights page, a column header labeled "Description" incorrectly displayed the Account name instead of the actual action item description.

iPad

When users navigated to an Account Detail page from My Schedule, then attempted to schedule a call from a Call Suggestion for the account, a blank scheduling page displayed.

iPad

An error occurred when users created a record and immediately edited it before the initial creation finished syncing.