25R2.0 Maintenance Notes

The items listed below were added in the 25R2.0 release cycle and contain maintenance items from the 25R2.0 release and future releases as they become available. Maintenance items in the Veeva application are corrections to existing functionality.

252.3.300 (October 23, 2025)

Engage

Platform

Issue Description

Issue Number

iPad

Users were unable to close the Meeting Details popover after being opened.

CRM-343955

Sample Limits

Platform

Issue Description

Issue Number

Browser

When users captured a signature and saved a call report containing a High Value Promotional item managed by a product group limit, and then submitted the call at a later time, duplicate Sample Limit Transaction records were created for that item.

CRM-343751

252.3.201 (October 17, 2025)

Engage

Platform

Issue Description

Issue Number

Browser

Users could not be added to Engage groups.

CRM-344165

252.3.200 (October 16, 2025)

Medical Events

Platform

Issue Description

Issue Number

iPad

When using version 252.0.400 or later of Veeva CRM on a device running iPadOS 26 and an external keyboard, an error occurred when adding an attendee to a medical event.

CRM-343423

252.2.402 (October 10, 2025)

Contracts

Platform

Issue Description

Issue Number

Browser

Users were unable to edit contracts.

CRM-344022

252.2.401 (October 10, 2025)

CLM

Platform

Issue Description

Issue Number

iPad

When launching Approved Email from CLM content via JavaScript, not all email templates were available to send.

CRM-343941

252.3.100 (October 9, 2025)

Account Management

Platform

Issue Description

Issue Number

Browser

When users viewed picklist fields in a Product Metrics table, the column width was sometimes miscalculated for values containing a mix of character types, such as English and Japanese. This resulted in truncated text for some values.

CRM-339147

Approved Email

Platform

Issue Description

Issue Number

Browser

When users without a User Detail record were sent a Recommended Email from a campaign using a template that contained the {{userPhoto}} token, the email was not sent.

CRM-342164

Call Reporting

Platform

Issue Description

Issue Number

Browser

When users recorded a call, selected a location, and selected a value for a dependent picklist field, they received a "bad value for restricted picklist field" error and were unable to save the record.

CRM-341353

Call Sampling

Platform

Issue Description

Issue Number

iPad

When users attempted to capture a remote sample signature during an Engage meeting, they received a "Signature Method Unavailable" error message if the attendee had joined the meeting using a web browser.

CRM-341961

CLM

Platform

Issue Description

Issue Number

CRM Desktop (MacOS)

Users could not resize the columns in the media library.

CRM-342844

Coaching Reports

Platform

Issue Description

Issue Number

Browser

When viewing picklist questions, long responses were truncated.

CRM-339940

Events Management

Platform

Issue Description

Issue Number

Browser

When a user with their language set to English and their locale set to Greek attempted to edit an event, the End Datetime loaded incorrectly on the edit page.

CRM-342646

iPad

When the Signature_Datetime_vod field was not added to the Attendees related list, the Sign button still displayed.

CRM-343296

Integrations

Platform

Issue Description

Issue Number

iPad, iPhone

When users with invalid Microsoft credentials dismissed a reauthentication prompt in Veeva CRM, the bell icon’s notification indicator stopped displaying without any action from the end user.

CRM-342677

My Schedule

Platform

Issue Description

Issue Number

iPad

When users sorted Account Lists or Views in My Schedule, their selections were not retained after navigating away from My Schedule. The user’s selections also did not persist when switching between different tabs or views within My Schedule.

CRM-340236

MyInsights Studio

Platform

Issue Description

Issue Number

Browser

When the Get Attendee Info for Call data element was used with a parent call as the test record, the Account ID associated with the parent call was returned in addition to the IDs of the attendees. 

CRM-320552

Sync

Platform

Issue Description

Issue Number

iPad

When users signed in with a custom domain, an error occurred when the domain name contained unexpected whitespace characters.

CRM-343152

252.2.400 (October 1, 2025)

Approved Email

Platform

Issue Description

Issue Number

iPad

After selecting Send Email from the action menu in the CLM media player, only templates which allowed email fragments displayed..

CRM-343662

Engage

Platform

Issue Description

Issue Number

iPad

When sharing CLM content via Engage chat, selecting the Send button multiple times quickly sent duplicate messages.

CRM-343442

My Schedule

Platform

Issue Description

Issue Number

iPad

Users were unable to add their Outlook calendar from the Add Calendar button on My Schedule.

CRM-343578

252.2.300 (September 25, 2025)

Call Sampling

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

When the call channel is populated via call channel formula, users were unable to submit unique activities calls with pending signature requests.

CRM-343475

Call Scheduling

Platform

Issue Description

Issue Number

iPad

When capturing the call date only was configured, an error occurred when navigating to My Schedule.

CRM-343419

Engage

Platform

Issue Description

Issue Number

Browser

When scheduling an Engage meeting, participant URLs were generated with the meeting password.

CRM-343086

Sample Management

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

For group calls, sample limits were not decreased after a call was signed..

CRM-343165

252.2.200 (September 18, 2025)

Engage

Platform

Issue Description

Issue Number

Browser

The Schedule and Meet Now buttons did not display on the call report.

CRM-343329

252.2.100 (September 11, 2025)

Approved Email

Platform

Issue Description

Issue Number

iPad

When composing emails in Email Builder, special characters did not display correctly in the email subject.

CRM-342008

Call Objectives

Platform

Issue Description

Issue Number

Browser

When users submitted a new call with an associated Call Objective, the call was deleted if a validation rule error occurred on a related record. The associated Call Objective was incorrectly marked as completed.

CRM-338539

Call Reporting

Platform

Issue Description

Issue Number

Browser, iPad

When users who did not have FLS to child account fields selected an account for unassigned presentations in My Schedule, the Select Location dialog incorrectly displayed.

CRM-342336

CLM

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

Users in multicurrency orgs were unable to favorite presentations.

CRM-342333

CRM Desktop (MacOS)

Users were unable to define columns for Table View in the media library. CRM-337306

Consent Capture

Platform

Issue Description

Issue Number

iPad

When confirmation emails for all channels were enabled, users were unable to send consent receipts for consent captured face-to-face.

CRM-340902

Events Management

Platform

Issue Description

Issue Number

iPad

An error occurred when approving the registration for an unreconciled attendee.

CRM-341585

iPad

When users created a new Event Team Member, a dependent picklist field for the member's role incorrectly defaulted to the first available value, even if no default value was configured.

CRM-341663

Browser

An error occurred when users tried to sync an EM Catalog from Vault with a file size greater than 2GB.

CRM-340822

MCCP

Platform

Issue Description

Issue Number

Browser

When the user’s timezone was in a different day from UTC time, emails sent on the morning of a Multichannel Cycle Plan’s start date were not included in plan calculations.

CRM-330838

Order Management

Platform

Issue Description

Issue Number

Browser

When a user edited an existing order and changed its associated contract, an incorrect discount was applied. Although the system correctly removed a brand discount from the original contract on the edit screen, this invalid discount value was incorrectly reapplied to the order line after the record was saved.

CRM-340485

252.0.400 (September 11, 2025)

Engage

Platform

Issue Description

Issue Number

iPad

When sharing a digital business card from the home page, the Copy button did not display in the share modal.

CRM-343030

General

Platform

Issue Description

Issue Number

iPad

Search bars did not display correctly.

CRM-342912

Sync

Platform

Issue Description

Issue Number

iPad

When using a device with iPadOS 26, an error occurred when applying an update from non-blocking sync.

CRM-341385

CRM-342900

252.0.300 (September 4, 2025)

Call Sampling

Platform

Issue Description

Issue Number

iPad

iPhone

After capturing a remote signature for BRC samples asynchronously when Submitting Calls with Pending Signature Requests was enabled, the signature fields were not stamped on the call report.

CRM-342575

CLM

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

When displaying a single slide PDF CLM presentation with multiple pages, the table of contents displayed on top of the content and could not be closed.

CRM-342553

252.0.200 (August 21, 2025)

Approved Email

Platform

Issue Description

Issue Number

Browser

When multiple Vaults were connected in the Approved Email Admin Console and Email Builder records synced from more than one of them, performing an Approved Email Sync from Vault (CRM Publishing) expired all Email Builder records from unrelated Vaults.

CRM-340166

MCCP

Platform

Issue Description

Issue Number

Browser

An error occurred when the cycle plan and TSF for a given cycle plan target were null.

CRM-342440

252.0.100 (August 7, 2025)

Account Management

Platform

Issue Description

Issue Number

Browser

When users navigated to an Account record that included the Cycle Plan component, the Cycle Plan information did not display.

CRM-340053

Approved Email

Platform

Issue Description

Issue Number

iPad

When an Approved Email contained a fragment that was deleted before the scheduled send time, the email processing job failed, preventing all other scheduled emails in the org from being sent.

CRM-339979

Call Reporting

Platform

Issue Description

Issue Number

Browser

Previously selected picklist values were not retained on the call report when the picklist value was later deactivated.

CRM-340222

Browser,

Users were able to edit Unique Activities call record types when returning to a saved parent call from a child call.

CRM-340819

Call Sampling

Platform

Issue Description

Issue Number

iPad

Users with limited internet speeds were sometimes prevented from capturing a remote signature for sampling while in an Engage meeting.

CRM-339088

CRM Desktop (Windows)

When users recorded a call with samples, and a Sample Limit template was in use, the Sample Limit Remaining Quantity was not reflected on future calls until the user performed a database refresh.

CRM-339805

CLM

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

When users were signed into a non-Veeva org and attempted to sign into the Veeva CRM Desktop app, users were not notified that the non-Veeva org credentials were used.

CRM-337258

CRM Desktop (Windows)

Users were able to display PDF content containing two-page spreads.

CRM-340006

CRM Desktop (Windows)

When displaying interactive content, buttons linked to external websites did not work.

CRM-340988

CRM Desktop (Windows)

When hovering over truncated filter names in the media library, the full text of the name did not display in a tooltip.

CRM-341581

Browser

After updating an auto-published PPTX document with slide notes in Vault without versioning and syncing to CRM, the slide notes were removed from the key messages in CRM.

CRM-342035

Concur Sync

Platform

Issue Description

Issue Number

Browser

An error occurred when mapping picklist fields.

CRM-340168

Events Management

Platform

Issue Description

Issue Number

iPad

When a user viewed an event record on an iPad, the records in the Event History and other related lists did not sort correctly according to the configured page layout configuration.

CRM-337971

Home Page

Platform

Issue Description

Issue Number

iPad

After adding out-of-territory accounts to a territory via Global Account Search, the accounts displayed as dropped.

CRM-340143

iPad

The More tab label was not translated correctly.

CRM-341600

Integrations

Platform

Issue Description

Issue Number

Browser,  iPad, iPhone

Users could not reauthenticate their Microsoft credentials from My Schedule.

CRM-338698

Medical

Platform

Issue Description

Issue Number

iPad

When a user updated the date of a call record on an iPad, the corresponding date on the related Medical_Discussion_vod__c record was not updated. Online, the medical discussion's date was correctly updated to match the new call date, resulting in a data discrepancy between the two objects on the iPad.

CRM-339549

MyInsights

Platform

Issue Description

Issue Number

Browser

When a user viewed the Action Items widget on the Account Plan My Insights page, a column header labeled "Description" incorrectly displayed the Account name instead of the actual action item description.

CRM-340356

My Schedule

Platform

Issue Description

Issue Number

iPad

When users navigated to an Account Detail page from My Schedule, then attempted to schedule a call from a Call Suggestion for the account, a blank scheduling page displayed.

CRM-337882

Sync

Platform

Issue Description

Issue Number

iPad

An error occurred when users created a record and immediately edited it before the initial creation finished syncing.

CRM-341832