25R2.0 Maintenance Notes

The items listed below were added in the 25R2.0 release cycle and contain maintenance items from the 25R2.0 release and future releases as they become available. Maintenance items in the Veeva application are corrections to existing functionality.

252.0.100 (August 7, 2025)

Account Management

Platform

Issue Description

Issue Number

Browser

When users navigated to an Account record that included the Cycle Plan component, the Cycle Plan information did not display.

CRM-340053

Approved Email

Platform

Issue Description

Issue Number

iPad

When an Approved Email contained a fragment that was deleted before the scheduled send time, the email processing job failed, preventing all other scheduled emails in the org from being sent.

CRM-339979

Call Reporting

Platform

Issue Description

Issue Number

Browser

Previously selected picklist values were not retained on the call report when the picklist value was later deactivated.

CRM-340222

Browser,

Users were able to edit Unique Activities call record types when returning to a saved parent call from a child call.

CRM-340819

Call Sampling

Platform

Issue Description

Issue Number

iPad

Users with limited internet speeds were sometimes prevented from capturing a remote signature for sampling while in an Engage meeting.

CRM-339088

CRM Desktop (Windows)

When users recorded a call with samples, and a Sample Limit template was in use, the Sample Limit Remaining Quantity was not reflected on future calls until the user performed a database refresh.

CRM-339805

CLM

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

When users were signed into a non-Veeva org and attempted to sign into the Veeva CRM Desktop app, users were not notified that the non-Veeva org credentials were used.

CRM-337258

CRM Desktop (Windows)

Users were able to display PDF content containing two-page spreads.

CRM-340006

CRM Desktop (Windows)

When displaying interactive content, buttons linked to external websites did not work.

CRM-340988

CRM Desktop (Windows)

When hovering over truncated filter names in the media library, the full text of the name did not display in a tooltip.

CRM-341581

Browser

After updating an auto-published PPTX document with slide notes in Vault without versioning and syncing to CRM, the slide notes were removed from the key messages in CRM.

CRM-342035

Concur Sync

Platform

Issue Description

Issue Number

Browser

An error occurred when mapping picklist fields.

CRM-340168

Consent Capture

Platform

Issue Description

Issue Number

iPad

When capturing consent using confirmation emails was configured, consent receipts were not sent after capturing consent using any method.

CRM-340902

Events Management

Platform

Issue Description

Issue Number

iPad

When a user viewed an event record on an iPad, the records in the Event History and other related lists did not sort correctly according to the configured page layout configuration.

CRM-337971

Home Page

Platform

Issue Description

Issue Number

iPad

After adding out-of-territory accounts to a territory via Global Account Search, the accounts displayed as dropped.

CRM-340143

iPad

The More tab label was not translated correctly.

CRM-341600

Integrations

Platform

Issue Description

Issue Number

Browser,  iPad, iPhone

Users could not reauthenticate their Microsoft credentials from My Schedule.

CRM-338698

Medical

Platform

Issue Description

Issue Number

iPad

When a user updated the date of a call record on an iPad, the corresponding date on the related Medical_Discussion_vod__c record was not updated. Online, the medical discussion's date was correctly updated to match the new call date, resulting in a data discrepancy between the two objects on the iPad.

CRM-339549

MyInsights

Platform

Issue Description

Issue Number

Browser

When a user viewed the Action Items widget on the Account Plan My Insights page, a column header labeled "Description" incorrectly displayed the Account name instead of the actual action item description.

CRM-340356

My Schedule

Platform

Issue Description

Issue Number

iPad

When users navigated to an Account Detail page from My Schedule, then attempted to schedule a call from a Call Suggestion for the account, a blank scheduling page displayed.

CRM-337882

Sync

Platform

Issue Description

Issue Number

iPad

An error occurred when users created a record and immediately edited it before the initial creation finished syncing.

CRM-341832