24R3.0 Maintenance Notes

The items listed below were added in the 24R3.0 release cycle and contain maintenance items from the 24R3.0 release and future releases as they become available. Maintenance items in the Veeva application are corrections to existing functionality.

243.0.603 (February 14, 2025)

User Experience

Platform

Issue Description

Issue Number

iPad

The application displayed only the logo screen and users were unable to log in.

CRM-336642

243.4.100 (February 13, 2025)

Account Management

Platform

Issue Description

Issue Number

iPad When customers changed the latitude and longitude fields on address records and the changes were shared with users via a sync, the changes were visible on the account's Address related list map, but not on Account Maps. CRM-328365
iPhone When users selected the Account link on the My Schedule page, they were not directed to Account Details. CRM-334783
iPad When users collapsed a View in My Accounts, the application closed unexpectedly. CRM-335221
Browser When users selected the Views drop-down button in My Accounts, the drop-down menu did not display. CRM-335402

Call Reporting

Platform

Issue Description

Issue Number

Browser When there were call objectives for both the person account on a call report and the business account selected as the call location, the business account’s call objectives did not display in edit mode. CRM-334818
iPad When users selected a unique activity child call from the Calls related list on an Account Detail page, the child call opened instead of the parent call. If users attempted to capture a signature for the child call, a license error displayed. CRM-333256
iPad When there were errors on the call report, and users attempted to schedule an Engage meeting from the call report two or more times without correcting the error, the error pill continued to display after closing the call report. CRM-334314
Browser Multi-select picklist boxes on the call report were improperly truncated. CRM-334951
Browser When users created a child account call, added a child account attendee from Suggested Attendees, then attempted to add the same child account with a different parent account as an attendee, a warning did not display until the call was edited. CRM-332641

Call Sampling

Platform

Issue Description

Issue Number

iPad When users attempted to swap the signee on a call report with call objectives selected, they were not able to select assignees with only one address record. CRM-335089

CLM

Platform

Issue Description

Issue Number

CRM Desktop (Windows) Sometimes when displaying presentations in Presenter View on a single monitor and navigating between the presentation and the media library, an error occurred. CRM-334590
CRM Desktop (Windows) When displaying a presentation in Presenter View on a single monitor, selecting a dropdown displayed two overlapping dropdown menus. CRM-334591
CRM Desktop (Mac) After upgrading to macOS Sequoia, the File menu did not display in the navigation bar. CRM-334728
CRM Desktop (Windows) When end users applied updates to their media library that included changes to an open presentation and then selected Refresh to update the open presentation, an error occurred. CRM-335429
CRM Desktop (Windows) The task bar always displayed at the bottom of the screen, even when presenting in Slide Show View. CRM-335464

Concur Sync

Platform

Issue Description

Issue Number

Browser The value in a field mapped to the Comment field did not sync to Concur. CRM-334543

Contracts

Platform

Issue Description

Issue Number

Browser When a user created a contract on an Account record, a validation rule error occurred and the process was canceled. However, a contract was still created. CRM-334443

Engage

Platform

Issue Description

Issue Number

CRM Desktop (Mac, Windows), iPad, iPhone When sharing a web link for a presentation from an account, end users were still prompted to select an account. CRM-334758 CRM-334766 CRM-334767
iPad, iPhone When sharing a web link for a presentation from a chat thread and the connection was linked to an account, end users were still prompted to select an account. CRM-334762
Browser When an end user attempted to send meeting invites via Approved Email for a Microsoft Teams meeting, the email template selector did not display if the user did not have access to Remote Meeting related fields, or the Remote_Meeting_vod record type on the Sent Email object. CRM-335048
Browser After switching a call from an Engage meeting to a Microsoft Teams meeting and launching Approved Email to send meeting invites, email templates for Engage meeting invitations displayed. CRM-335794
iPad When users did not have permission for the Remote_Meeting_Type_vod field on the Call2_vod object, the Send Invite button was not available in scheduled Engage meetings. CRM-335500

Events Management

Platform

Issue Description

Issue Number

Browser The Notes and Attachments related list did not display correctly on Expense Headers. CRM-328591
Browser Picklist drop-downs did not display correctly on the New Walk-in modal. CRM-331762
Browser Custom check boxes did not display the correct default value when creating a child event. The default value was respected after the record was created. CRM-333634
iPad Country-specific sign-in disclaimers displayed as truncated on the attendee signature page. CRM-334359
iPad Certain sections of Expense Header page layouts did not display correctly after performing other actions on the event prior to creating the Expense Header. CRM-332953
iPad Inline editing did not function correctly when used with the Go Online feature. CRM-334520
iPad Event start and end times incorrectly displayed as uneditable. CRM-334598
Browser When a user created a Speaker Event and saved it, event materials were created even though a warning displayed. CRM-333190

Medical

Platform

Issue Description

Issue Number

Browser When a user edited a call, the Scientific Interest lookup field for a Documented Interest was not editable. In addition, when the user selected View Details for a Documented Interest record, an error occurred. CRM-334018

Multi-Channel Cycle Plans

Platform

Issue Description

Issue Number

Browser The MCCP process failed when there were a large number of queries. CRM-330303

MyInsights

Platform

Issue Description

Issue Number

iPad VInsights sales data did not sync correctly to the user’s mobile device. CRM-334027
Browser When a user adjusted the height for Territory Feedback from 350 to 700 in the Model Align Settings and recalculated the territory data, the height on iPad was adjusted but the height in Manager View on the browser was not adjusted. CRM-334662

My Schedule

Platform

Issue Description

Issue Number

Browser An error occurred when users attempted to schedule calls in Month View of Lightning for My Schedule. CRM-334514
Browser Event Team Member events did not display in Microsoft Outlook when the Microsoft Outlook integration was enabled. CRM-334566
Browser Only the event owner could view Events Management events in Microsoft Outlook when the Microsoft Outlook integration was enabled. CRM-334182
Browser When Microsoft Outlook was integrated and the Exclude_Team_Member_Roles_vod Events Management Setting was populated, events were incorrectly displayed in the Microsoft Outlook calendar for event team members with excluded roles. CRM-330746

Order Management

Platform

Issue Description

Issue Number

iPad When a user attempted to add items to an order using an Order Campaign and Assortment that were linked using the Assortment Link, offline Mass-Add Mode did not work. CRM-333539
Browser When a user created a transfer order for a campaign and added a product and quantity to the order, then saved the order, the correct rule was applied. When the user updated the quantity and saved it again, a rule was improperly applied when no rule was applicable. CRM-333965
iPad A user was unable to create an order and the application closed unexpectedly. CRM-334227

Surveys

Platform

Issue Description

Issue Number

iPad When users encountered an error stating "This record is not available yet" after selecting a survey target record, the error continued to display when the user navigated away from the Survey Target tab. CRM-334020
iPad When users dismissed a suggestion with a survey, the Information icon displayed unintentionally. CRM-335147

Sync

Platform

Issue Description

Issue Number

iPad End users were unable to apply updates after non-blocking sync. CRM-334032

243.0.602 (February 13, 2025)

Approved Email

Platform

Issue Description

Issue Number

iPad

Users were able to send emails successfully from Browser, however, emails sent using iPad failed to send.

CRM-336387

243.0.601 (February 10, 2025)

Events Management

Platform

Issue Description

Issue Number

Browser

When using API integration for event registration, a customer’s integration user encountered a “Login Rate Exceeded” error.

CRM-335931

243.0.600 (February 6, 2025)

Account Management

Platform

Issue Description

Issue Number

Browser

When Medical Inquiries for Child Accounts was enabled for admins, the wrong page displayed when users selected the New button for any related list.

CRM-335527

CLM

Platform

Issue Description

Issue Number

Browser

When syncing content from Vault, slides notes were not processed.

CRM-335441

My Schedule

Platform

Issue Description

Issue Number

Browser

When the sfcal service terminated in the time between when an external calendar event was first picked up for processing and when it was processed, the event was not processed successfully and instead remained in IN_PROGRESS status.

CRM-335495

243.0.500 (January 25, 2025)

Call Reporting

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

When a user attempted to submit a saved call, a backdate error displayed.

CRM-335405

CLM

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

Users could not resize columns without resizing the application. Additionally, once users resized a column, they could not resize other columns.

CRM-335375

243.0.401 (January 13, 2025)

Account Management

Platform

Issue Description

Issue Number

Browser

When a user navigated to My Accounts, then selected a different account view from the dropdown menu, the dropdown menu closed.

CRM-335402

243.0.400 (January 9, 2025)

Engage

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

When a user attempted to record a call, the Engage App opened then closed unexpectedly.

CRM-335232

Events Management

Platform

Issue Description

Issue Number

iPad

When the Refreshed UI was enabled, budgets did not display as available for selection if an event had more than 50 total budgets available to add.

CRM-334313

CRM-334351

Browser When duplicate account attendees were added to an event, Automated Approved Emails did not send correctly.  

Medical Inquiries

Platform

Issue Description

Issue Number

Browser

When a user created a medical inquiry using a browser on an iPad, the labels did not display.

CRM-334449

243.0.300 (December 18, 2024)

Approved Email

Platform

Issue Description

Issue Number

Browser

Some HCP unsubscribe requests were stuck and did not get processed for about a week. These unsubscribes are now unblocked.

CRM-335140

CLM

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

In Presenter View, when the virtual cursor was active, users could not move out of the virtual cursor area and switch to the normal cursor.

CRM-334560

CRM Desktop (Windows)

When users opened the PDF or HTML overlay while in presentation mode, then closed the overlay by selecting the Esc button or by using the Context menu, the app closed unexpectedly.

CRM-334763

CRM Desktop (Windows)

When the CLM Presentation Grouping Veeva Setting was populated with a custom Veeva Message defining columns for the media library, the incorrect columns displayed. 

CRM-334585

CRM Desktop (Windows)

When the columns defined for the media library did not fill the available space, an invalid column header displayed.

CRM-334586

Events Management

Platform

Issue Description

Issue Number

Browser

When a user created an event and saved it in certain locales, the Start Date and End Date fields were blank.

CRM-331256

iPad, Browser

When a user created an expense header in certain locales and submitted it to Concur, the decimal value of the Actual_vod field was not saved correctly.

CRM-333703

CRM-334418

Browser

When an event attendee attempted to self-register for an event without text in the disclaimer field, an error occurred preventing the user from registering.

CRM-334926

243.0.201 (December 16, 2024)

Approved Email

Platform

Issue Description

Issue Number

Browser

When a user tested the One Click Unsubscribe function by posting a URI in an API tool, the request could not be posted and a 405 (Method Not Allowed) error occurred.

CRM-334910

243.0.200 (December 5, 2024)

Call Objectives

Platform

Issue Description

Issue Number

Browser

On a previously saved call with a call objective selected, if the user selected and unselected the call objective, the call objective was not set as completed on submit of the call.

CRM-334438

Call Reporting

Platform

Issue Description

Issue Number

iPad

Offline validation rules for the expense amount on a call did not run correctly when submitting the call.

CRM-334380

CRM-334383

CLM

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

When displaying HTML or PDF content in Presenter View, popup windows did not display, for example, dropdown menus and search widgets.

CRM-334194

CRM Desktop (Windows)

When exiting Slide Show View after opening and closing a PDF or HTML overlay, an error occurred intermittently.

CRM-334255

Browser

When creating a call from an unassigned presentation, an error occurred when users did not have field permissions to the Remote CLM fields on the Multichannel_Activity_vod object.

CRM-334587

CRM Desktop (Windows) In Presenter View, when the virtual cursor was active, users couldn't move out of the virtual cursor area and switch to the normal cursor. CRM-334560
CRM Desktop (Windows) When users opened the PDF or HTML overlay while in presentation mode, then closed the overlay by selecting the Esc button or by using the Context menu, the app closed unexpectedly. CRM-334763

Consent Capture

Platform

Issue Description

Issue Number

iPad

When the consent duration for a consent type was set to End of Next Calendar Year, the expiration date on Multichannel_Consent_vod records was populated with December 30 instead of December 31.

CRM-333922

Events Management

Platform

Issue Description

Issue Number

iPad

After enabling the refreshed Events Management UI, the Time_Zone_vod field was not automatically populated from the user’s preferences when creating an event.

CRM-332075

Browser

Sign-in sheets were not generated for webinar events.

CRM-334393

Sync

Platform

Issue Description

Issue Number

iPad

iPhone

Non-blocking sync continued running due to Daylight Savings Time.

CRM-333813

243.0.100 (November 21, 2024)

Account Management

Platform

Issue Description

Issue Number

iPad

When users accessed Global Account Search, some labels were not translated.

CRM-332682

Approved Email

Platform

Issue Description

Issue Number

iPad

When users sent an Approved Email, and multiple default BCC recipients were configured, the email was not sent to the BCC recipients.

CRM-332486

Call Reporting

Platform

Issue Description

Issue Number

iPad

When users added attendees to a unique activities group call report with child accounts enabled and then displayed CLM, the attendee selector included all child affiliations as suggested attendees instead of attendees already added to the call report.

CRM-331813

Browser

When the Access_CLM_from_Online_Call_vod Multichannel Setting was enabled at the profile level and disabled at the org-wide level, the org-wide setting superseded the profile level setting.

CRM-332659

CRM Desktop (Windows)

When a user attendee was added to the call report, an error occurred in the CRM Desktop (Windows) application.

CRM-333911

iPad

When users without Edit FLS to the Call_Datetime_vod field on the Call2_vod object opened My Schedule, an error occurred.

CRM-333357

iPad

When creating multiple expenses on a call with validation rules for the Expense_Amount_vod field, an error occurred.

CRM-332993

CLM

Platform

Issue Description

Issue Number

Browser

An error occurred intermittently when converting unassigned presentations to calls.

CRM-331651

CRM Desktop (Mac)

Call clickstream records were not created after presenting content.

CRM-332497

iPad

After navigating to CLM via launchMediaForAccount, users were unable to pinch to exit the content.

CRM-332588

Browser

After displaying website content from a call, the key message for the website was tracked in the Key Messages section of the call report instead of the CLM Details section.

CRM-332826

CRM Desktop (Mac)

When filtering the media library by detail group, the ID of the detail group displayed in the filter instead of the name.

CRM-332991

CRM Desktop (Windows)

Presenter View was only available for presentations when Save for Later call mode or quick sharing CLM content were configured.

CRM-333588

Engage

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

After starting an Engage meeting, the Record button briefly displayed.

CRM-325873

Engage HCP

Platform

Issue Description

Issue Number

Browser

An error occurred when opening the Engage Scheduling Site when the user had more than 1400 unavailable time records.

CRM-332531

Events Management

Platform

Issue Description

Issue Number

Browser

Multiselect picklists did not display correctly when bulk editing attendees if the picklist had long value names.

CRM-330994

iPad

A sync error occurred when adding an event to a call.

CRM-332222

Browser

In Lightning for Events Management, the close button did not display correctly when creating or editing an event.

CRM-332524

iPad

In the Events timeline home page, shared EM Event records displayed after loading or refreshing the page even though Medical Event stubs were not synced.

CRM-332955

MyInsights

Platform

Issue Description

Issue Number

iPad

When a user executed a suggestion from a MyInsights page, it did not behave on the iPad the same as on the Browser.

CRM-329376

MyInsights Studio

Platform

Issue Description

Issue Number

Browser

Users were unable to move a CDE element once it was added to a page.

CRM-332450

iPad

The postMessage() resizing method used to update the size of an element did not work on iPad.

CRM-333483

Order Management

Platform

Issue Description

Issue Number

iPad When a user created an order then selected the More Actions menu several times, the order closed. When the user then attempted to open the invalid order the app closed unexpectedly.

CRM-332703

iPad The app closed unexpectedly when the user did not have Field Level Security (FLS) to the Free_goods_vod field on the Order_line_vod object.

CRM-333229

Suggestions

Platform

Issue Description

Issue Number

Browser

Users were unable to move a CDE element once it was added to a page.

CRM-332450

iPad

The postMessage() resizing method used to update the size of an element did not work on iPad.

CRM-333483

Sync

Platform

Issue Description

Issue Number

iPad

When syncing Nitro data, no where clauses were applied and all Nitro data synced.

CRM-333297