24R3.0 Maintenance Notes
The items listed below were added in the 24R3.0 release cycle and contain maintenance items from the 24R3.0 release and future releases as they become available. Maintenance items in the Veeva application are corrections to existing functionality.
243.0.603 (February 14, 2025)
User Experience
| Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
The application displayed only the logo screen and users were unable to log in. |
CRM-336642 |
243.4.100 (February 13, 2025)
Account Management
| Platform |
Issue Description |
Issue Number |
|---|---|---|
| iPad | When customers changed the latitude and longitude fields on address records and the changes were shared with users via a sync, the changes were visible on the account's Address related list map, but not on Account Maps. | CRM-328365 |
| iPhone | When users selected the Account link on the My Schedule page, they were not directed to Account Details. | CRM-334783 |
| iPad | When users collapsed a View in My Accounts, the application closed unexpectedly. | CRM-335221 |
| Browser | When users selected the Views drop-down button in My Accounts, the drop-down menu did not display. | CRM-335402 |
Call Reporting
| Platform |
Issue Description |
Issue Number |
|---|---|---|
| Browser | When there were call objectives for both the person account on a call report and the business account selected as the call location, the business account’s call objectives did not display in edit mode. | CRM-334818 |
| iPad | When users selected a unique activity child call from the Calls related list on an Account Detail page, the child call opened instead of the parent call. If users attempted to capture a signature for the child call, a license error displayed. | CRM-333256 |
| iPad | When there were errors on the call report, and users attempted to schedule an Engage meeting from the call report two or more times without correcting the error, the error pill continued to display after closing the call report. | CRM-334314 |
| Browser | Multi-select picklist boxes on the call report were improperly truncated. | CRM-334951 |
| Browser | When users created a child account call, added a child account attendee from Suggested Attendees, then attempted to add the same child account with a different parent account as an attendee, a warning did not display until the call was edited. | CRM-332641 |
Call Sampling
| Platform |
Issue Description |
Issue Number |
|---|---|---|
| iPad | When users attempted to swap the signee on a call report with call objectives selected, they were not able to select assignees with only one address record. | CRM-335089 |
CLM
| Platform |
Issue Description |
Issue Number |
|---|---|---|
| CRM Desktop (Windows) | Sometimes when displaying presentations in Presenter View on a single monitor and navigating between the presentation and the media library, an error occurred. | CRM-334590 |
| CRM Desktop (Windows) | When displaying a presentation in Presenter View on a single monitor, selecting a dropdown displayed two overlapping dropdown menus. | CRM-334591 |
| CRM Desktop (Mac) | After upgrading to macOS Sequoia, the File menu did not display in the navigation bar. | CRM-334728 |
| CRM Desktop (Windows) | When end users applied updates to their media library that included changes to an open presentation and then selected Refresh to update the open presentation, an error occurred. | CRM-335429 |
| CRM Desktop (Windows) | The task bar always displayed at the bottom of the screen, even when presenting in Slide Show View. | CRM-335464 |
Concur Sync
| Platform |
Issue Description |
Issue Number |
|---|---|---|
| Browser | The value in a field mapped to the Comment field did not sync to Concur. | CRM-334543 |
Contracts
| Platform |
Issue Description |
Issue Number |
|---|---|---|
| Browser | When a user created a contract on an Account record, a validation rule error occurred and the process was canceled. However, a contract was still created. | CRM-334443 |
Engage
| Platform |
Issue Description |
Issue Number |
|---|---|---|
| CRM Desktop (Mac, Windows), iPad, iPhone | When sharing a web link for a presentation from an account, end users were still prompted to select an account. | CRM-334758 CRM-334766 CRM-334767 |
| iPad, iPhone | When sharing a web link for a presentation from a chat thread and the connection was linked to an account, end users were still prompted to select an account. | CRM-334762 |
| Browser | When an end user attempted to send meeting invites via Approved Email for a Microsoft Teams meeting, the email template selector did not display if the user did not have access to Remote Meeting related fields, or the Remote_Meeting_vod record type on the Sent Email object. | CRM-335048 |
| Browser | After switching a call from an Engage meeting to a Microsoft Teams meeting and launching Approved Email to send meeting invites, email templates for Engage meeting invitations displayed. | CRM-335794 |
| iPad | When users did not have permission for the Remote_Meeting_Type_vod field on the Call2_vod object, the Send Invite button was not available in scheduled Engage meetings. | CRM-335500 |
Events Management
| Platform |
Issue Description |
Issue Number |
|---|---|---|
| Browser | The Notes and Attachments related list did not display correctly on Expense Headers. | CRM-328591 |
| Browser | Picklist drop-downs did not display correctly on the New Walk-in modal. | CRM-331762 |
| Browser | Custom check boxes did not display the correct default value when creating a child event. The default value was respected after the record was created. | CRM-333634 |
| iPad | Country-specific sign-in disclaimers displayed as truncated on the attendee signature page. | CRM-334359 |
| iPad | Certain sections of Expense Header page layouts did not display correctly after performing other actions on the event prior to creating the Expense Header. | CRM-332953 |
| iPad | Inline editing did not function correctly when used with the Go Online feature. | CRM-334520 |
| iPad | Event start and end times incorrectly displayed as uneditable. | CRM-334598 |
| Browser | When a user created a Speaker Event and saved it, event materials were created even though a warning displayed. | CRM-333190 |
Medical
| Platform |
Issue Description |
Issue Number |
|---|---|---|
| Browser | When a user edited a call, the Scientific Interest lookup field for a Documented Interest was not editable. In addition, when the user selected View Details for a Documented Interest record, an error occurred. | CRM-334018 |
Multi-Channel Cycle Plans
| Platform |
Issue Description |
Issue Number |
|---|---|---|
| Browser | The MCCP process failed when there were a large number of queries. | CRM-330303 |
MyInsights
| Platform |
Issue Description |
Issue Number |
|---|---|---|
| iPad | VInsights sales data did not sync correctly to the user’s mobile device. | CRM-334027 |
| Browser | When a user adjusted the height for Territory Feedback from 350 to 700 in the Model Align Settings and recalculated the territory data, the height on iPad was adjusted but the height in Manager View on the browser was not adjusted. | CRM-334662 |
My Schedule
| Platform |
Issue Description |
Issue Number |
|---|---|---|
| Browser | An error occurred when users attempted to schedule calls in Month View of Lightning for My Schedule. | CRM-334514 |
| Browser | Event Team Member events did not display in Microsoft Outlook when the Microsoft Outlook integration was enabled. | CRM-334566 |
| Browser | Only the event owner could view Events Management events in Microsoft Outlook when the Microsoft Outlook integration was enabled. | CRM-334182 |
| Browser | When Microsoft Outlook was integrated and the Exclude_Team_Member_Roles_vod Events Management Setting was populated, events were incorrectly displayed in the Microsoft Outlook calendar for event team members with excluded roles. | CRM-330746 |
Order Management
| Platform |
Issue Description |
Issue Number |
|---|---|---|
| iPad | When a user attempted to add items to an order using an Order Campaign and Assortment that were linked using the Assortment Link, offline Mass-Add Mode did not work. | CRM-333539 |
| Browser | When a user created a transfer order for a campaign and added a product and quantity to the order, then saved the order, the correct rule was applied. When the user updated the quantity and saved it again, a rule was improperly applied when no rule was applicable. | CRM-333965 |
| iPad | A user was unable to create an order and the application closed unexpectedly. | CRM-334227 |
Surveys
| Platform |
Issue Description |
Issue Number |
|---|---|---|
| iPad | When users encountered an error stating "This record is not available yet" after selecting a survey target record, the error continued to display when the user navigated away from the Survey Target tab. | CRM-334020 |
| iPad | When users dismissed a suggestion with a survey, the Information icon displayed unintentionally. | CRM-335147 |
Sync
| Platform |
Issue Description |
Issue Number |
|---|---|---|
| iPad | End users were unable to apply updates after non-blocking sync. | CRM-334032 |
243.0.602 (February 13, 2025)
Approved Email
| Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
Users were able to send emails successfully from Browser, however, emails sent using iPad failed to send. |
CRM-336387 |
243.0.601 (February 10, 2025)
Events Management
| Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When using API integration for event registration, a customer’s integration user encountered a “Login Rate Exceeded” error. |
CRM-335931 |
243.0.600 (February 6, 2025)
Account Management
| Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When Medical Inquiries for Child Accounts was enabled for admins, the wrong page displayed when users selected the New button for any related list. |
CRM-335527 |
CLM
| Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When syncing content from Vault, slides notes were not processed. |
CRM-335441 |
My Schedule
| Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When the sfcal service terminated in the time between when an external calendar event was first picked up for processing and when it was processed, the event was not processed successfully and instead remained in IN_PROGRESS status. |
CRM-335495 |
243.0.500 (January 25, 2025)
Call Reporting
| Platform |
Issue Description |
Issue Number |
|---|---|---|
|
CRM Desktop (Windows) |
When a user attempted to submit a saved call, a backdate error displayed. |
CRM-335405 |
CLM
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
CRM Desktop (Windows) |
Users could not resize columns without resizing the application. Additionally, once users resized a column, they could not resize other columns. |
CRM-335375 |
243.0.401 (January 13, 2025)
Account Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When a user navigated to My Accounts, then selected a different account view from the dropdown menu, the dropdown menu closed. |
CRM-335402 |
243.0.400 (January 9, 2025)
Engage
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
CRM Desktop (Windows) |
When a user attempted to record a call, the Engage App opened then closed unexpectedly. |
CRM-335232 |
Events Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When the Refreshed UI was enabled, budgets did not display as available for selection if an event had more than 50 total budgets available to add. |
CRM-334313 CRM-334351 |
| Browser | When duplicate account attendees were added to an event, Automated Approved Emails did not send correctly. |
Medical Inquiries
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When a user created a medical inquiry using a browser on an iPad, the labels did not display. |
CRM-334449 |
243.0.300 (December 18, 2024)
Approved Email
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
Some HCP unsubscribe requests were stuck and did not get processed for about a week. These unsubscribes are now unblocked. |
CRM-335140 |
CLM
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
CRM Desktop (Windows) |
In Presenter View, when the virtual cursor was active, users could not move out of the virtual cursor area and switch to the normal cursor. |
CRM-334560 |
|
CRM Desktop (Windows) |
When users opened the PDF or HTML overlay while in presentation mode, then closed the overlay by selecting the Esc button or by using the Context menu, the app closed unexpectedly. |
CRM-334763 |
|
CRM Desktop (Windows) |
When the CLM Presentation Grouping Veeva Setting was populated with a custom Veeva Message defining columns for the media library, the incorrect columns displayed. |
CRM-334585 |
|
CRM Desktop (Windows) |
When the columns defined for the media library did not fill the available space, an invalid column header displayed. |
CRM-334586 |
Events Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When a user created an event and saved it in certain locales, the Start Date and End Date fields were blank. |
CRM-331256 |
|
iPad, Browser |
When a user created an expense header in certain locales and submitted it to Concur, the decimal value of the Actual_vod field was not saved correctly. |
CRM-333703 CRM-334418 |
|
Browser |
When an event attendee attempted to self-register for an event without text in the disclaimer field, an error occurred preventing the user from registering. |
CRM-334926 |
243.0.201 (December 16, 2024)
Approved Email
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When a user tested the One Click Unsubscribe function by posting a URI in an API tool, the request could not be posted and a 405 (Method Not Allowed) error occurred. |
CRM-334910 |
243.0.200 (December 5, 2024)
Call Objectives
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
On a previously saved call with a call objective selected, if the user selected and unselected the call objective, the call objective was not set as completed on submit of the call. |
CRM-334438 |
Call Reporting
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
Offline validation rules for the expense amount on a call did not run correctly when submitting the call. |
CRM-334380 CRM-334383 |
CLM
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
CRM Desktop (Windows) |
When displaying HTML or PDF content in Presenter View, popup windows did not display, for example, dropdown menus and search widgets. |
CRM-334194 |
|
CRM Desktop (Windows) |
When exiting Slide Show View after opening and closing a PDF or HTML overlay, an error occurred intermittently. |
CRM-334255 |
|
Browser |
When creating a call from an unassigned presentation, an error occurred when users did not have field permissions to the Remote CLM fields on the Multichannel_Activity_vod object. |
CRM-334587 |
| CRM Desktop (Windows) | In Presenter View, when the virtual cursor was active, users couldn't move out of the virtual cursor area and switch to the normal cursor. | CRM-334560 |
| CRM Desktop (Windows) | When users opened the PDF or HTML overlay while in presentation mode, then closed the overlay by selecting the Esc button or by using the Context menu, the app closed unexpectedly. | CRM-334763 |
Consent Capture
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When the consent duration for a consent type was set to End of Next Calendar Year, the expiration date on Multichannel_Consent_vod records was populated with December 30 instead of December 31. |
CRM-333922 |
Events Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
After enabling the refreshed Events Management UI, the Time_Zone_vod field was not automatically populated from the user’s preferences when creating an event. |
CRM-332075 |
|
Browser |
Sign-in sheets were not generated for webinar events. |
CRM-334393 |
Sync
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad iPhone |
Non-blocking sync continued running due to Daylight Savings Time. |
CRM-333813 |
243.0.100 (November 21, 2024)
Account Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When users accessed Global Account Search, some labels were not translated. |
CRM-332682 |
Approved Email
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When users sent an Approved Email, and multiple default BCC recipients were configured, the email was not sent to the BCC recipients. |
CRM-332486 |
Call Reporting
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When users added attendees to a unique activities group call report with child accounts enabled and then displayed CLM, the attendee selector included all child affiliations as suggested attendees instead of attendees already added to the call report. |
CRM-331813 |
|
Browser |
When the Access_CLM_from_Online_Call_vod Multichannel Setting was enabled at the profile level and disabled at the org-wide level, the org-wide setting superseded the profile level setting. |
CRM-332659 |
|
CRM Desktop (Windows) |
When a user attendee was added to the call report, an error occurred in the CRM Desktop (Windows) application. |
CRM-333911 |
|
iPad |
When users without Edit FLS to the Call_Datetime_vod field on the Call2_vod object opened My Schedule, an error occurred. |
CRM-333357 |
|
iPad |
When creating multiple expenses on a call with validation rules for the Expense_Amount_vod field, an error occurred. |
CRM-332993 |
CLM
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
An error occurred intermittently when converting unassigned presentations to calls. |
CRM-331651 |
|
CRM Desktop (Mac) |
Call clickstream records were not created after presenting content. |
CRM-332497 |
|
iPad |
After navigating to CLM via launchMediaForAccount, users were unable to pinch to exit the content. |
CRM-332588 |
|
Browser |
After displaying website content from a call, the key message for the website was tracked in the Key Messages section of the call report instead of the CLM Details section. |
CRM-332826 |
|
CRM Desktop (Mac) |
When filtering the media library by detail group, the ID of the detail group displayed in the filter instead of the name. |
CRM-332991 |
|
CRM Desktop (Windows) |
Presenter View was only available for presentations when Save for Later call mode or quick sharing CLM content were configured. |
CRM-333588 |
Engage
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
CRM Desktop (Windows) |
After starting an Engage meeting, the Record button briefly displayed. |
CRM-325873 |
Engage HCP
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
An error occurred when opening the Engage Scheduling Site when the user had more than 1400 unavailable time records. |
CRM-332531 |
Events Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
Multiselect picklists did not display correctly when bulk editing attendees if the picklist had long value names. |
CRM-330994 |
|
iPad |
A sync error occurred when adding an event to a call. |
CRM-332222 |
|
Browser |
In Lightning for Events Management, the close button did not display correctly when creating or editing an event. |
CRM-332524 |
|
iPad |
In the Events timeline home page, shared EM Event records displayed after loading or refreshing the page even though Medical Event stubs were not synced. |
CRM-332955 |
MyInsights
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When a user executed a suggestion from a MyInsights page, it did not behave on the iPad the same as on the Browser. |
CRM-329376 |
MyInsights Studio
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
Users were unable to move a CDE element once it was added to a page. |
CRM-332450 |
|
iPad |
The postMessage() resizing method used to update the size of an element did not work on iPad. |
CRM-333483 |
Order Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
| iPad | When a user created an order then selected the More Actions menu several times, the order closed. When the user then attempted to open the invalid order the app closed unexpectedly. |
CRM-332703 |
| iPad | The app closed unexpectedly when the user did not have Field Level Security (FLS) to the Free_goods_vod field on the Order_line_vod object. |
CRM-333229 |
Suggestions
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
Users were unable to move a CDE element once it was added to a page. |
CRM-332450 |
|
iPad |
The postMessage() resizing method used to update the size of an element did not work on iPad. |
CRM-333483 |
Sync
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When syncing Nitro data, no where clauses were applied and all Nitro data synced. |
CRM-333297 |
