24R2.0 Maintenance Notes

The items listed below were added in the 24R2.0 release cycle and contain maintenance items from the 24R2.0, 24R2.2, and 24R2.3 releases as they become available. Maintenance items in the Veeva application are corrections to existing functionality.

242.3.301 (November 26, 2024)

Consent Capture

Platform

Issue Description

Issue Number

Browser

Users were unable to capture double opt-in consent when the URL in the multichannel message contained invalid characters.

CRM-334276

242.3.300 (November 7, 2024)

Acknowledgment of Content

Platform

Issue Description

Issue Number

Browser

AOC signatures were prepended with data:image/png;base64.

CRM-332535

Call Reporting

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

After populating the Duration_vod field on a parent call and then adding an attendee, the Duration_vod value was not copied to the child call.

CRM-333045

Events Management

Platform

Issue Description

Issue Number

Browser

The registration page did not display correctly when recipients selected a registration link from Approved Emails sent after 242.300 using the Registration_URL_Long_vod token.

CRM-333093

CRM-333169

iPad

When an account had multiple email addresses, the default email address did not display the email address populated in the PersonEmail field.

CRM-333232

MyInsights Studio

Platform

Issue Description

Issue Number

iPad

The MyInsights section on call reports displayed incorrectly.

CRM-333483

242.3.201 (October 24, 2024)

Engage

Platform

Issue Description

Issue Number

Browser

An error occurred intermittently when users attempted to download the source files or PDF renditions of auto-published documents from the HCP Content Player.

CRM-333227

242.3.200 (October 17, 2024)

MyInsights Studio

Platform

Issue Description

Issue Number

Browser

Calculations in the Territory Feedback template used the wrong fields.

CRM-331544

242.3.100 (October 10, 2024)

Account Management

Platform

Issue Description

Issue Number

Browser

Address fields listed in the ACCOUNT_FIELDS_OVERRIDE Veeva Message did not display in Stakeholder Navigator for out-of-territory accounts.

CRM-324676

Approved Email

Platform

Issue Description

Issue Number

Browser

When many emails referencing documents from Promomats/Medcomms were sent simultaneously, some sent emails were delayed and an error occurred.

CRM-325962

Browser

When content creators embedded a relationship token in a customText token, the label of the field referenced through the relationship token value was blank in Edit and Preview modes.

CRM-329895

Call Reporting

Platform

Issue Description

Issue Number

CRM Desktop (Mac)

After launching a presentation from the high performance call report, the End Call button did not display during the call.

CRM-330784

Browser

The record actions on the call report displayed blank or null.

CRM-329422

iPad

When presenting a custom presentation from a call, duplicate call key messages were created.

CRM-330764

Call Scheduling

Platform

Issue Description

Issue Number

Browser

When the CACHE_TIMEOUT Veeva Setting was populated with a small value, an error occurred when clearing the cache. 

CRM-330752

CLM

Platform

Issue Description

Issue Number

CRM Desktop (Mac)

When users did not have access to the Restricted_Products_vod field on the Account_vod object, an error occurred when sharing presentations.

CRM-327624

CRM Desktop (Windows)

After an error occurred when deleting a slide from a custom presentation with a blank mobile ID, the media library displayed blank when users signed back in.

CRM-330048

CRM Desktop (Windows)

Users were unable to navigate presentations using the page up/down arrows on the keyboard and presentation remotes.

CRM-330729

iPad

An error occurred when generating a dynamic content larger than 20 MB.

CRM-330273

Browser

An error occurred when syncing shared resources with invalid product groups.

CRM-330593

CRM Desktop (Windows)

Single Slide PDF presentations did not render correctly.

CRM-331327

CRM Desktop (Windows)

After updating the Veeva CRM Desktop app, the app icon did not display.

CRM-332494

Engage

Platform

Issue Description

Issue Number

iPad

The Schedule Microsoft Teams Meeting button displayed on unique activity child calls.

CRM-330769

iPhone

An error occurred when the HCP cleared their signature.

CRM-329072

Engage HCP

Platform

Issue Description

Issue Number

Browser

An error occurred when importing company configuration files with blank Thumbnail and Type columns.

CRM-331276

Events Management

Platform

Issue Description

Issue Number

iPad

The horizontal scroll bar did not display when entering new expense lines from a new expense header, resulting in some fields not displaying.

CRM-332028

MyInsights

Platform

Issue Description

Issue Number

Browser

An intermittent error occurred when viewing MyInsights Lightning web components.

CRM-330024

iPad

When line wrapping for table text was not enabled in MyInsights Studio, line wrapping was applied to the deployed content.

CRM-331038

Browser

The getAlignedTerritories JavaScript method returned territories that were not part of the active territory model.

CRM-332283

iPad

When enforcing order review for MyInsights content was configured, orders were automatically dismissed before users could review. 

CRM-331377

Browser When users interacted with Suggestions within a MyInsights page, suggestions were executed using classic My Schedule, instead of the new version of My Schedule, to view and plan upcoming interactions. CRM-330670

MyInsights Studio

Platform

Issue Description

Issue Number

iPad

When date formatting according to the user’s locale was applied, timeframe filters for Nitro queries behaved incorrectly.

CRM-331334

Suggestions

Platform

Issue Description

Issue Number

Browser

HTML tags for the Reason field in Suggestion records did not display as formatted HTML on some entry points.

CRM-330033

Sync

Platform

Issue Description

Issue Number

iPad

An intermittent error occurred when users tried to sign in with a custom domain.

CRM-328893

iPad

When signing in with a custom domain, an error occurred when users entered a URL with quotation marks.

CRM-330545

iPad

The calculation of the 72-hour time frame used to display the Refresh not completing message was incorrect.

CRM-331017

242.2.301 (September 27, 2024)

Events Management

Platform

Issue Description

Issue Number

Browser

When an Approved Email template included a {{customText}} token with content token values, the Send Email screen did not display.

CRM-331932

242.2.300 (September 26, 2024)

CLM

Platform

Issue Description

Issue Number

Browser

Custom field mappings for key messages on multi-product auto-published presentations were not populated when synced from Vault.

CRM-331897

CRM Desktop (Windows)

Users were unable to navigate between slides in PDF content.

CRM-331484

242.2.201 (September 23, 2024)

Call Reporting

Platform

Issue Description

Issue Number

Browser

When more than two values were selected for a multi-select picklist on a call, none of the values displayed.

CRM-331929

242.2.200 (September 19, 2024)

Account Management

Platform

Issue Description

Issue Number

Browser

The Lightning for My Accounts page did not load when the territory was set to All Accounts.

CRM-328335

CLM

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

When users presented content multiple times from a maximized Normal View window, the content did not display correctly.

CRM-330475

Concur Integration

Platform

Issue Description

Issue Number

Browser

When submitting a call to SAP Concur, attachments added to the call were submitted as receipts.

CRM-331381

Events Management

Platform

Issue Description

Issue Number

Browser

Event Registration Confirmation Emails sent as being from the integration user instead of the event’s owner.

CRM-330395

Browser

In orgs with Lightning for Events Management enabled, the X button did not correctly display when editing an event record.

CRM-331500

Browser

Speaker statuses incorrectly updated when a Renomination_vod record type Speaker Nomination was approved.

CRM-331512

Medical

Platform

Issue Description

Issue Number

Browser

When a user selected a Documented Interest on a call report, they were unable to then deselect it.

CRM-331130

Network Integration

Platform

Issue Description

Issue Number

Browser

Users were unable to add an account to their territory from Network Account Search when Network Managed Account Identifier had a value of 1.

CRM-331120

242.2.100 (September 12, 2024)

Approved Email

Platform

Issue Description

Issue Number

Browser

When users inserted picklist tokens into an Approved Email template with the Events Management template type, the picklists contained an extra blank option.

CRM-325686

Call Reporting

Platform

Issue Description

Issue Number

iPad

When users created a call report from a CLM presentation, Pre-Call Notes did not display.

CRM-329528

iPhone

When users edited survey targets from the call report, then submitted the call, the call submission was not uploaded via non-blocking sync.

CRM-329862

Browser

When CLM presentations were deleted offline, unsubmitted call reports referencing the deleted presentation displayed an incorrect presentation name. 

CRM-330129

Browser

When users changed the call record type in Lightning, Call_Channel_vod values which were not available for the new record type continued to display in the Call_Channel_vod picklist using text from global picklist values.

CRM-330170

Call Scheduling

Platform

Issue Description

Issue Number

Browser

When users filtered accounts in the Scheduler pane by picklist fields on the TSF_vod or Address_vod objects, and the labels for the picklist values differed from the API names, accounts did not display. 

CRM-330689

CLM

Platform

Issue Description

Issue Number

iPad

When non-blocking sync was enabled, users did not have access to presentations that were removed from the library but were not deleted from app storage space.

CRM-326079

iPad

When users deleted a custom presentation, the CLM_Presentation_vod record was deleted instead of expired.

CRM-326473

iPad

When syncing binders and slides presentations with mismatched CRM Product Groups, the error message did not include product groups.

CRM-326994

CRM Desktop (Mac)

Call clickstream records to track activity were not created.

CRM-328547

Browser

When a staged single product key message was associated with an approved multi-product Shared Resource, the Shared_Resource_vod field on the key message was not populated.

CRM-329076

CRM Desktop (Mac)

When the createRecord JavaScript function was used in CLM content to create a record containing a parenthesis in the name, an error occurred when displaying the content.

CRM-329873

CRM Desktop (Windows)

Users were able to drag and drop directories to reorder them.

CRM-329963

CRM Desktop (Windows)

The app froze after selecting Apply Updates.

CRM-329964

CRM Desktop (Windows)

An error occurred after selecting multiple products or labels and resetting several times.

CRM-329965

CRM Desktop (Windows)

An error occurred after opening and closing presentation windows multiple times.

CRM-330719

Engage

Platform

Issue Description

Issue Number

iPad

After scheduling an Engage meeting for an event, an error message displayed intermittently.

CRM-329304

Engage HCP

Platform

Issue Description

Issue Number

Web

When a new connection request with multiple shared connections displayed on the Home tab, the text displayed incorrectly.

CRM-329993

Events Management

Platform

Issue Description

Issue Number

Browser

Event agreements did not display correctly when registering for an event on an iPhone device.

CRM-328674

Browser

Print Template Event Materials did not generate preview thumbnails correctly.

CRM-328951

Browser

iPad

The Update Contract button on existing speaker contracts was disabled unless the user updated a field, preventing users from regenerating the PDF of the contract. 

CRM-329453

Browser

Registration forms did not respect the default picklist value of custom picklists.

CRM-329454

Browser

Lightning Notes displayed incorrectly when viewing notes from multiple events

CRM-330025

Browser

Values on the Event_Ending_Status_vod picklist on the EM_Event_History_vod object did not populate correctly.

CRM-330143

Home Page

Platform

Issue Description

Issue Number

iPad

When non-blocking sync was enabled and users performed a database refresh, the My Alerts component on the home page displayed an Updated Media Content alert for content that was not updated.

CRM-329520

Inventory Monitoring

Platform

Issue Description

Issue Number

iPad

An error occurred when taking screenshots of Inventory Monitoring screens.

CRM-328818

Medical Inquiries

Platform

Issue Description

Issue Number

Browser

When creating a medical inquiry from the Medical Inquiry related list on an account and the user had access to the Location_vod field, the Account_vod lookup field on the medical inquiry was not populated with the parent account.

CRM-328774

MyInsights

Platform

Issue Description

Issue Number

Browser

The getAlignedTerritories JavaScript method returned territories assigned to an archived territory model.

CRM-329008

Sync

Platform

Issue Description

Issue Number

iPhone

When non-blocking sync was enabled and users navigated from My Profile directly to the Database tab to perform a full database refresh, the screen froze during the media sync.

CRM-328679

iPad

iPhone

An error occurred when users synced after updating their username.

CRM-330398

242.0.500 (September 13, 2024)

Sync

Platform

Issue Description

Issue Number

iPad

When users had usernames containing ASCII codes for characters in different languages, an error occurred when syncing.

CRM-331543

242.0.400 (September 5, 2024)

Call Sampling

Platform

Issue Description

Issue Number

iPad

When messages templates are configured in an org and users attempted to capture a remote signature for BRC samples, the modal for sharing options did not display.

CRM-331115

242.0.301 (August 30, 2024)

Approved Email

Platform

Issue Description

Issue Number

Browser

When navigating to a survey from a link in an Approved Email, styling changes to the survey did not apply.

CRM-331252

MyInsights Studio

Platform

Issue Description

Issue Number

Browser

An error occurred when saving Call-type MyInsights pages using CDEs or saving pages using CDEs with the Format Date/DateTime (Locale aware) expression in array parameters.

CRM-331077

242.0.300 (August 29, 2024)

Engage HCP

Platform

Issue Description

Issue Number

iPad

iPhone

The Samples & Materials button was not labeled dynamically according to the company configuration file.

CRM-330900

Network Integration

Platform

Issue Description

Issue Number

Browser

The Attachment Status field on Account DCRs did not update when the account record type was not Network Unverified Account Type, Third-Party Account Type, or CRM Managed Account Type (DCR Mode = 2, Network Customer Master Mode = 1).

CRM-330520

Sync

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

An error occurred during incremental sync.

CRM-329907

242.0.201 (August 23, 2024)

Engage

Platform

Issue Description

Issue Number

Browser

An error occurred during the Engage Reporting Processes job.

CRM-330916

Order Management

Platform

Issue Description

Issue Number

iPad

An error occurred when users did not have Read FLS for the Order_ID_vod or Ship_Date_vod fields on the Content_Acknowledgement_vod object.

CRM-330934

242.0.101 (August 17, 2024)

Approved Email

Platform

Issue Description

Issue Number

Browser

Selecting a survey link embedded in an Approved Email displayed a blank page.

CRM-330377

242.0.100 (August 8, 2024)

Account Management

Platform

Issue Description

Issue Number

Browser

When users viewed an account list in My Accounts, the ACCOUNT_LIST_COLS_vod Veeva Setting was not checked to determine what account information displayed for each account in an account list. 

CRM-325227

CRM-327391

iPad

When users created an Account, a Child Account DCR was created even though the parent or child account record type was CRM Managed.

CRM-325793

Browser

When users selected accounts that were already included as Campaign Targets and then selected the Apply Account List button, an error occurred.

CRM-328366

Approved Email

Platform

Issue Description

Issue Number

Browser

When users tried to access a Veeva CRM page after their session expired without clearing the cache, an error displayed.

CRM-272905

iPad, Browser

Users were unable to add recipients to an approved email from events with Arabic (United Arab Emirates) as the locale.

CRM-322092

Browser

No reason for failure displayed to users when approved emails were set to 'Failed' status after 14 days due to an unapproved associated document.

CRM-324426

Call Objectives

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

When users displayed CLM from a call against a business account with person account attendees and saved the call report, field values were not saved to the person accounts on the call.

CRM-328333

Call Reporting

Platform

Issue Description

Issue Number

Browser

When users added key messages to a call report and encountered a validation error on saving the call, the Call2_Key_Message_vod records were duplicated.

CRM-326323

Browser

When the zvod_Add_Expense_Receipt_vod field was added to the call page layout, the Notes & Attachments related list displayed, whether or not Attachments were enabled for the call report.

CRM-327433

iPad

When users changed the call record type, an error occurred.

CRM-328975

Browser

Key messages were not stamped on child calls.

CRM-323768

Call Sampling

Platform

Issue Description

Issue Number

iPad

When users canceled a remote asynchronous signature request, then captured a signature for the call using a different signature capture method, the original remote asynchronous signature request status was not updated from Requested_vod. 

CRM-324817

Browser

When users attempted to cancel a sample request they did not own in Lightning, incorrect error message text displayed.

CRM-328907

Call Scheduling

Platform

Issue Description

Issue Number

Browser

When users changed the call record type in Lightning, Call_Channel_vod values which were not available for the new record type continued to display in the Call_Channel_vod picklist using text from global picklist values.

CRM-326902

CLM

Platform

Issue Description

Issue Number

Browser

In the CLM Administration Console, field mappings used labels instead of API names.

CRM-315184

CRM Desktop (Windows)

Users were able to view custom presentations created by other users in their media libraries.

CRM-320865

iPad

When switching tabs in the media library, the applied filters reset.

CRM-323345

CRM Desktop (Windows)

Advanced text search results displayed the Staged and Approved versions of presentations.

CRM-324451

Browser

When syncing PowerPoint presentations with more than 100 MB of slide notes, the incorrect error message displayed.

CRM-325033

Browser

An error occurred when converting Save for Later activity to a call.

CRM-326740

CRM Desktop (Windows)

Certain presentation remotes did not work when navigating between slides.

CRM-326804

Browser

An error occurred when syncing multi-product presentations containing hidden custom fields in Vault.

CRM-326817

CRM-329232

CRM Desktop (Windows)

Launching a presentation from advanced text search results displayed the presentation window behind the media library window.

CRM-326935

iPad

Thumbnails for website content did not display in the media library.

CRM-327423

iPad

When the account record type of a child call was restricted by the ALLOWED_CALL_RECORD_TYPES Veeva Message, users could not associate the parent call with an unassigned presentation.

CRM-327556

CRM Desktop (Windows)

When users copied and pasted a slide within the same custom presentation, the copied slide did not save.

CRM-328942

CRM Desktop (Windows)

When displaying a custom presentation containing identical slides, navigating to any of the identical slides always displayed the first instance of the slide.

CRM-328943

CRM Vault Metadata

Platform

Issue Description

Issue Number

Browser

When syncing Content Groups to Vault, the country__v field on content_group__v records in Vault were not populated.

CRM-327985

Engage

Platform

Issue Description

Issue Number

Browser

iPad

When sending an Engage invite via email with the addToCalendar, the body of the email displayed the HTML tags in Outlook.

CRM-320954

Engage HCP

Platform

Issue Description

Issue Number

iPad

iPhone

When navigating to the Sign Up to Connect screen from a digital business card, the Need Help? link did not display.

CRM-323237

Events Management

Platform

Issue Description

Issue Number

iPad

When creating events on the Refreshed User Interface, Expense Estimate business rule fields did not display.

CRM-324415

Browser

Hidden section headers and blank sections on page layouts did not display correctly in Lightning for Events Management.

CRM-325353

CRM-325689

iPad

Attendee names displayed incorrectly with a : in validation error messages..

CRM-325356

Browser

Virtual Event attendees were incorrectly associated with parent and child events.

CRM-325646

Browser

An error occurred when attempting to view the complete list of Notes and Attachments in Lightning for Events Management when the event was locked and had over 100 attachments.

CRM-326502

Browser

The {{RegistrationQRCode}} token did not always respect specified size parameters.

CRM-326557

iPad

Walk-in field Spanish translations did not display correctly when using a QR code to sign into an event.

CRM-326739

Browser

Automated Approved Emails for Events did not function correctly when the EVENT_SPEAKER_EMAIL_SOURCE Veeva Message was blank.

CRM-327368

iPad

An error occurred when attempting to add budgets in the Refreshed User Interface on iPad when the budget had one or more blank fields.

CRM-327837

Browser

Email address order was not respected when selecting Approved Emails recipients.

CRM-328595

Fixed Reports

Platform

Issue Description

Issue Number

iPad

Sometimes, navigating to the Account Summary in Safari displayed the Last Viewed account and after navigating back to CRM, the Account Summary displayed without being selected.

CRM-326056

Home Page

Platform

Issue Description

Issue Number

iPad

Some text in the My Task component was incorrectly italicized

CRM-325311

MCCP

Platform

Issue Description

Issue Number

Browser

Pull-through fields did not populate on MCCP targets without TSF addresses.

CRM-324513

Medical

Platform

Issue Description

Issue Number

iPad

The KOL Profile graph did not display all available records.

CRM-327937

MyInsights

Platform

Issue Description

Issue Number

iPad

A user encountered errors when navigating away from a MyInsights report page.

CRM-327766

iPad

When using the executeSuggestionAction method to display active suggestions for an account, completed suggestions displayed.

CRM-327988

MyInsights Studio

Platform

Issue Description

Issue Number

Browser

Optional array parameters for custom display elements did not work correctly.

CRM-325811

My Schedule

Platform

Issue Description

Issue Number

Browser

Newly created Microsoft Outlook calendar entries did not immediately sync to CRM. The hourly sync process picked up the changes.

CRM-326105

Browser

An error displaying Veeva CRM Events in the MS Outlook calendar occurred when the user did not have the appropriate OLS permission to the EM_Attendee_vod or Medical_Event_vod objects.

CRM-327506

Browser

iPad

When planning calls for a child account without an available preferred or primary address, the address was not automatically populated on the call.

CRM-324774

Order Management

Platform

Issue Description

Issue Number

iPad

The order contract field changed when the Wholesaler Account Partner was updated. 

CRM-324582

Browser

A Delivery Period Rule was not active when it should have been.

CRM-328684

Surveys

Platform

Issue Description

Issue Number

iPhone

When users viewed the Survey Targets tab, the All list view displayed an incorrect number of available records.

CRM-328590

Sync

Platform

Issue Description

Issue Number

iPad

A sync error occurred in orgs using Salesforce external objects.

CRM-324585

Browser

When viewing the Microsoft Outlook calendar, the Veeva CRM - User label did not display on events from CRM.

CRM-327707

iPad

A sync error occurred when users tried to upload attachments exceeding 25 MB.

CRM-327983