24R2.0 Maintenance Notes
The items listed below were added in the 24R2.0 release cycle and contain maintenance items from the 24R2.0, 24R2.2, and 24R2.3 releases as they become available. Maintenance items in the Veeva application are corrections to existing functionality.
242.2.100 (September 12, 2024)
Approved Email
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When users inserted picklist tokens into an Approved Email template with the Events Management template type, the picklists contained an extra blank option. |
CRM-325686 |
Call Reporting
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When users created a call report from a CLM presentation, Pre-Call Notes did not display. |
CRM-329528 |
|
iPhone |
When users edited survey targets from the call report, then submitted the call, the call submission was not uploaded via non-blocking sync. |
CRM-329862 |
|
Browser |
When CLM presentations were deleted offline, unsubmitted call reports referencing the deleted presentation displayed an incorrect presentation name. |
CRM-330129 |
|
Browser |
When users changed the call record type in Lightning, Call_Channel_vod values which were not available for the new record type continued to display in the Call_Channel_vod picklist using text from global picklist values. |
CRM-330170 |
Call Scheduling
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When users filtered accounts in the Scheduler pane by picklist fields on the TSF_vod or Address_vod objects, and the labels for the picklist values differed from the API names, accounts did not display. |
CRM-330689 |
CLM
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When non-blocking sync was enabled, users did not have access to presentations that were removed from the library but were not deleted from app storage space. |
CRM-326079 |
|
iPad |
When users deleted a custom presentation, the CLM_Presentation_vod record was deleted instead of expired. |
CRM-326473 |
|
iPad |
When syncing binders and slides presentations with mismatched CRM Product Groups, the error message did not include product groups. |
CRM-326994 |
|
CRM Desktop (Mac) |
Call clickstream records to track activity were not created. |
CRM-328547 |
|
Browser |
When a staged single product key message was associated with an approved multi-product Shared Resource, the Shared_Resource_vod field on the key message was not populated. |
CRM-329076 |
|
CRM Desktop (Mac) |
When the createRecord JavaScript function was used in CLM content to create a record containing a parenthesis in the name, an error occurred when displaying the content. |
CRM-329873 |
|
CRM Desktop (Windows) |
Users were able to drag and drop directories to reorder them. |
CRM-329963 |
|
CRM Desktop (Windows) |
The app froze after selecting Apply Updates. |
CRM-329964 |
|
CRM Desktop (Windows) |
An error occurred after selecting multiple products or labels and resetting several times. |
CRM-329965 |
|
CRM Desktop (Windows) |
An error occurred after opening and closing presentation windows multiple times. |
CRM-330719 |
Engage
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
After scheduling an Engage meeting for an event, an error message displayed intermittently. |
CRM-329304 |
Engage HCP
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Web |
When a new connection request with multiple shared connections displayed on the Home tab, the text displayed incorrectly. |
CRM-329993 |
Events Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
Event agreements did not display correctly when registering for an event on an iPhone device. |
CRM-328674 |
|
Browser |
Print Template Event Materials did not generate preview thumbnails correctly. |
CRM-328951 |
|
Browser iPad |
The Update Contract button on existing speaker contracts was disabled unless the user updated a field, preventing users from regenerating the PDF of the contract. |
CRM-329453 |
|
Browser |
Registration forms did not respect the default picklist value of custom picklists. |
CRM-329454 |
|
Browser |
Lightning Notes displayed incorrectly when viewing notes from multiple events |
CRM-330025 |
|
Browser |
Values on the Event_Ending_Status_vod picklist on the EM_Event_History_vod object did not populate correctly. |
CRM-330143 |
Home Page
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When non-blocking sync was enabled and users performed a database refresh, the My Alerts component on the home page displayed an Updated Media Content alert for content that was not updated. |
CRM-329520 |
Inventory Monitoring
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
An error occurred when taking screenshots of Inventory Monitoring screens. |
CRM-328818 |
Medical Inquiries
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When creating a medical inquiry from the Medical Inquiry related list on an account and the user had access to the Location_vod field, the Account_vod lookup field on the medical inquiry was not populated with the parent account. |
CRM-328774 |
MyInsights
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
The getAlignedTerritories JavaScript method returned territories assigned to an archived territory model. |
CRM-329008 |
Sync
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPhone |
When non-blocking sync was enabled and users navigated from My Profile directly to the Database tab to perform a full database refresh, the screen froze during the media sync. |
CRM-328679 |
|
iPad iPhone |
An error occurred when users synced after updating their username. |
CRM-330398 |
242.0.500 (September 13, 2024)
Sync
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When users had usernames containing ASCII codes for characters in different languages, an error occurred when syncing. |
CRM-331543 |
242.0.400 (September 5, 2024)
Call Sampling
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When messages templates are configured in an org and users attempted to capture a remote signature for BRC samples, the modal for sharing options did not display. |
CRM-331115 |
242.0.301 (August 30, 2024)
Approved Email
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When navigating to a survey from a link in an Approved Email, styling changes to the survey did not apply. |
CRM-331252 |
MyInsights Studio
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
An error occurred when saving Call-type MyInsights pages using CDEs or saving pages using CDEs with the Format Date/DateTime (Locale aware) expression in array parameters. |
CRM-331077 |
242.0.300 (August 29, 2024)
Engage HCP
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad iPhone |
The Samples & Materials button was not labeled dynamically according to the company configuration file. |
CRM-330900 |
Network Integration
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
The Attachment Status field on Account DCRs did not update when the account record type was not Network Unverified Account Type, Third-Party Account Type, or CRM Managed Account Type (DCR Mode = 2, Network Customer Master Mode = 1). |
CRM-330520 |
Sync
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
CRM Desktop (Windows) |
An error occurred during incremental sync. |
CRM-329907 |
242.0.201 (August 23, 2024)
Engage
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
An error occurred during the Engage Reporting Processes job. |
CRM-330916 |
Order Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
An error occurred when users did not have Read FLS for the Order_ID_vod or Ship_Date_vod fields on the Content_Acknowledgement_vod object. |
CRM-330934 |
242.0.101 (August 17, 2024)
Approved Email
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
Selecting a survey link embedded in an Approved Email displayed a blank page. |
CRM-330377 |
242.0.100 (August 8, 2024)
Account Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When users viewed an account list in My Accounts, the ACCOUNT_LIST_COLS_vod Veeva Setting was not checked to determine what account information displayed for each account in an account list. |
CRM-325227 CRM-327391 |
|
iPad |
When users created an Account, a Child Account DCR was created even though the parent or child account record type was CRM Managed. |
CRM-325793 |
|
Browser |
When users selected accounts that were already included as Campaign Targets and then selected the Apply Account List button, an error occurred. |
CRM-328366 |
Approved Email
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When users tried to access a Veeva CRM page after their session expired without clearing the cache, an error displayed. |
CRM-272905 |
|
iPad, Browser |
Users were unable to add recipients to an approved email from events with Arabic (United Arab Emirates) as the locale. |
CRM-322092 |
|
Browser |
No reason for failure displayed to users when approved emails were set to 'Failed' status after 14 days due to an unapproved associated document. |
CRM-324426 |
Call Objectives
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
CRM Desktop (Windows) |
When users displayed CLM from a call against a business account with person account attendees and saved the call report, field values were not saved to the person accounts on the call. |
CRM-328333 |
Call Reporting
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When users added key messages to a call report and encountered a validation error on saving the call, the Call2_Key_Message_vod records were duplicated. |
CRM-326323 |
|
Browser |
When the zvod_Add_Expense_Receipt_vod field was added to the call page layout, the Notes & Attachments related list displayed, whether or not Attachments were enabled for the call report. |
CRM-327433 |
|
iPad |
When users changed the call record type, an error occurred. |
CRM-328975 |
|
Browser |
Key messages were not stamped on child calls. |
CRM-323768 |
Call Sampling
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When users canceled a remote asynchronous signature request, then captured a signature for the call using a different signature capture method, the original remote asynchronous signature request status was not updated from Requested_vod. |
CRM-324817 |
|
Browser |
When users attempted to cancel a sample request they did not own in Lightning, incorrect error message text displayed. |
CRM-328907 |
Call Scheduling
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When users changed the call record type in Lightning, Call_Channel_vod values which were not available for the new record type continued to display in the Call_Channel_vod picklist using text from global picklist values. |
CRM-326902 |
CLM
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
In the CLM Administration Console, field mappings used labels instead of API names. |
CRM-315184 |
|
CRM Desktop (Windows) |
Users were able to view custom presentations created by other users in their media libraries. |
CRM-320865 |
|
iPad |
When switching tabs in the media library, the applied filters reset. |
CRM-323345 |
|
CRM Desktop (Windows) |
Advanced text search results displayed the Staged and Approved versions of presentations. |
CRM-324451 |
|
Browser |
When syncing PowerPoint presentations with more than 100 MB of slide notes, the incorrect error message displayed. |
CRM-325033 |
|
Browser |
An error occurred when converting Save for Later activity to a call. |
CRM-326740 |
|
CRM Desktop (Windows) |
Certain presentation remotes did not work when navigating between slides. |
CRM-326804 |
|
Browser |
An error occurred when syncing multi-product presentations containing hidden custom fields in Vault. |
CRM-326817 CRM-329232 |
|
CRM Desktop (Windows) |
Launching a presentation from advanced text search results displayed the presentation window behind the media library window. |
CRM-326935 |
|
iPad |
Thumbnails for website content did not display in the media library. |
CRM-327423 |
|
iPad |
When the account record type of a child call was restricted by the ALLOWED_CALL_RECORD_TYPES Veeva Message, users could not associate the parent call with an unassigned presentation. |
CRM-327556 |
|
CRM Desktop (Windows) |
When users copied and pasted a slide within the same custom presentation, the copied slide did not save. |
CRM-328942 |
|
CRM Desktop (Windows) |
When displaying a custom presentation containing identical slides, navigating to any of the identical slides always displayed the first instance of the slide. |
CRM-328943 |
CRM Vault Metadata
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
When syncing Content Groups to Vault, the country__v field on content_group__v records in Vault were not populated. |
CRM-327985 |
Engage
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser iPad |
When sending an Engage invite via email with the addToCalendar, the body of the email displayed the HTML tags in Outlook. |
CRM-320954 |
Engage HCP
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad iPhone |
When navigating to the Sign Up to Connect screen from a digital business card, the Need Help? link did not display. |
CRM-323237 |
Events Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When creating events on the Refreshed User Interface, Expense Estimate business rule fields did not display. |
CRM-324415 |
|
Browser |
Hidden section headers and blank sections on page layouts did not display correctly in Lightning for Events Management. |
CRM-325353 CRM-325689 |
|
iPad |
Attendee names displayed incorrectly with a : in validation error messages.. |
CRM-325356 |
|
Browser |
Virtual Event attendees were incorrectly associated with parent and child events. |
CRM-325646 |
|
Browser |
An error occurred when attempting to view the complete list of Notes and Attachments in Lightning for Events Management when the event was locked and had over 100 attachments. |
CRM-326502 |
|
Browser |
The {{RegistrationQRCode}} token did not always respect specified size parameters. |
CRM-326557 |
|
iPad |
Walk-in field Spanish translations did not display correctly when using a QR code to sign into an event. |
CRM-326739 |
|
Browser |
Automated Approved Emails for Events did not function correctly when the EVENT_SPEAKER_EMAIL_SOURCE Veeva Message was blank. |
CRM-327368 |
|
iPad |
An error occurred when attempting to add budgets in the Refreshed User Interface on iPad when the budget had one or more blank fields. |
CRM-327837 |
|
Browser |
Email address order was not respected when selecting Approved Emails recipients. |
CRM-328595 |
Fixed Reports
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
Sometimes, navigating to the Account Summary in Safari displayed the Last Viewed account and after navigating back to CRM, the Account Summary displayed without being selected. |
CRM-326056 |
Home Page
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
Some text in the My Task component was incorrectly italicized |
CRM-325311 |
MCCP
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
Pull-through fields did not populate on MCCP targets without TSF addresses. |
CRM-324513 |
Medical
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
The KOL Profile graph did not display all available records. |
CRM-327937 |
MyInsights
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
A user encountered errors when navigating away from a MyInsights report page. |
CRM-327766 |
|
iPad |
When using the executeSuggestionAction method to display active suggestions for an account, completed suggestions displayed. |
CRM-327988 |
MyInsights Studio
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
Optional array parameters for custom display elements did not work correctly. |
CRM-325811 |
My Schedule
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser |
Newly created Microsoft Outlook calendar entries did not immediately sync to CRM. The hourly sync process picked up the changes. |
CRM-326105 |
|
Browser |
An error displaying Veeva CRM Events in the MS Outlook calendar occurred when the user did not have the appropriate OLS permission to the EM_Attendee_vod or Medical_Event_vod objects. |
CRM-327506 |
|
Browser iPad |
When planning calls for a child account without an available preferred or primary address, the address was not automatically populated on the call. |
CRM-324774 |
Order Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
The order contract field changed when the Wholesaler Account Partner was updated. |
CRM-324582 |
|
Browser |
A Delivery Period Rule was not active when it should have been. |
CRM-328684 |
Surveys
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPhone |
When users viewed the Survey Targets tab, the All list view displayed an incorrect number of available records. |
CRM-328590 |
Sync
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
A sync error occurred in orgs using Salesforce external objects. |
CRM-324585 |
|
Browser |
When viewing the Microsoft Outlook calendar, the Veeva CRM - User label did not display on events from CRM. |
CRM-327707 |
|
iPad |
A sync error occurred when users tried to upload attachments exceeding 25 MB. |
CRM-327983 |
