24R2.0 Maintenance Notes
The items listed below were added in the 24R2.0 release cycle and contain maintenance items from the 24R2.0, 24R2.2, and 24R2.3 releases as they become available. Maintenance items in the Veeva application are corrections to existing functionality.
242.3.301 (November 26, 2024)
Consent Capture
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
Users were unable to capture double opt-in consent when the URL in the multichannel message contained invalid characters. |
CRM-334276 |
242.3.300 (November 7, 2024)
Acknowledgment of Content
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
AOC signatures were prepended with data:image/png;base64. |
CRM-332535 |
Call Reporting
Platform |
Issue Description |
Issue Number |
---|---|---|
CRM Desktop (Windows) |
After populating the Duration_vod field on a parent call and then adding an attendee, the Duration_vod value was not copied to the child call. |
CRM-333045 |
Events Management
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
The registration page did not display correctly when recipients selected a registration link from Approved Emails sent after 242.300 using the Registration_URL_Long_vod token. |
CRM-333093 CRM-333169 |
iPad |
When an account had multiple email addresses, the default email address did not display the email address populated in the PersonEmail field. |
CRM-333232 |
MyInsights Studio
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
The MyInsights section on call reports displayed incorrectly. |
CRM-333483 |
242.3.201 (October 24, 2024)
Engage
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
An error occurred intermittently when users attempted to download the source files or PDF renditions of auto-published documents from the HCP Content Player. |
CRM-333227 |
242.3.200 (October 17, 2024)
MyInsights Studio
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
Calculations in the Territory Feedback template used the wrong fields. |
CRM-331544 |
242.3.100 (October 10, 2024)
Account Management
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
Address fields listed in the ACCOUNT_FIELDS_OVERRIDE Veeva Message did not display in Stakeholder Navigator for out-of-territory accounts. |
CRM-324676 |
Approved Email
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When many emails referencing documents from Promomats/Medcomms were sent simultaneously, some sent emails were delayed and an error occurred. |
CRM-325962 |
Browser |
When content creators embedded a relationship token in a customText token, the label of the field referenced through the relationship token value was blank in Edit and Preview modes. |
CRM-329895 |
Call Reporting
Platform |
Issue Description |
Issue Number |
---|---|---|
CRM Desktop (Mac) |
After launching a presentation from the high performance call report, the End Call button did not display during the call. |
CRM-330784 |
Browser |
The record actions on the call report displayed blank or null. |
CRM-329422 |
iPad |
When presenting a custom presentation from a call, duplicate call key messages were created. |
CRM-330764 |
Call Scheduling
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When the CACHE_TIMEOUT Veeva Setting was populated with a small value, an error occurred when clearing the cache. |
CRM-330752 |
CLM
Platform |
Issue Description |
Issue Number |
---|---|---|
CRM Desktop (Mac) |
When users did not have access to the Restricted_Products_vod field on the Account_vod object, an error occurred when sharing presentations. |
CRM-327624 |
CRM Desktop (Windows) |
After an error occurred when deleting a slide from a custom presentation with a blank mobile ID, the media library displayed blank when users signed back in. |
CRM-330048 |
CRM Desktop (Windows) |
Users were unable to navigate presentations using the page up/down arrows on the keyboard and presentation remotes. |
CRM-330729 |
iPad |
An error occurred when generating a dynamic content larger than 20 MB. |
CRM-330273 |
Browser |
An error occurred when syncing shared resources with invalid product groups. |
CRM-330593 |
CRM Desktop (Windows) |
Single Slide PDF presentations did not render correctly. |
CRM-331327 |
CRM Desktop (Windows) |
After updating the Veeva CRM Desktop app, the app icon did not display. |
CRM-332494 |
Engage
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
The Schedule Microsoft Teams Meeting button displayed on unique activity child calls. |
CRM-330769 |
iPhone |
An error occurred when the HCP cleared their signature. |
CRM-329072 |
Engage HCP
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
An error occurred when importing company configuration files with blank Thumbnail and Type columns. |
CRM-331276 |
Events Management
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
The horizontal scroll bar did not display when entering new expense lines from a new expense header, resulting in some fields not displaying. |
CRM-332028 |
MyInsights
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
An intermittent error occurred when viewing MyInsights Lightning web components. |
CRM-330024 |
iPad |
When line wrapping for table text was not enabled in MyInsights Studio, line wrapping was applied to the deployed content. |
CRM-331038 |
Browser |
The getAlignedTerritories JavaScript method returned territories that were not part of the active territory model. |
CRM-332283 |
iPad |
When enforcing order review for MyInsights content was configured, orders were automatically dismissed before users could review. |
CRM-331377 |
Browser | When users interacted with Suggestions within a MyInsights page, suggestions were executed using classic My Schedule, instead of the new version of My Schedule, to view and plan upcoming interactions. | CRM-330670 |
MyInsights Studio
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When date formatting according to the user’s locale was applied, timeframe filters for Nitro queries behaved incorrectly. |
CRM-331334 |
Suggestions
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
HTML tags for the Reason field in Suggestion records did not display as formatted HTML on some entry points. |
CRM-330033 |
Sync
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
An intermittent error occurred when users tried to sign in with a custom domain. |
CRM-328893 |
iPad |
When signing in with a custom domain, an error occurred when users entered a URL with quotation marks. |
CRM-330545 |
iPad |
The calculation of the 72-hour time frame used to display the Refresh not completing message was incorrect. |
CRM-331017 |
242.2.301 (September 27, 2024)
Events Management
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When an Approved Email template included a {{customText}} token with content token values, the Send Email screen did not display. |
CRM-331932 |
242.2.300 (September 26, 2024)
CLM
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
Custom field mappings for key messages on multi-product auto-published presentations were not populated when synced from Vault. |
CRM-331897 |
CRM Desktop (Windows) |
Users were unable to navigate between slides in PDF content. |
CRM-331484 |
242.2.201 (September 23, 2024)
Call Reporting
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When more than two values were selected for a multi-select picklist on a call, none of the values displayed. |
CRM-331929 |
242.2.200 (September 19, 2024)
Account Management
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
The Lightning for My Accounts page did not load when the territory was set to All Accounts. |
CRM-328335 |
CLM
Platform |
Issue Description |
Issue Number |
---|---|---|
CRM Desktop (Windows) |
When users presented content multiple times from a maximized Normal View window, the content did not display correctly. |
CRM-330475 |
Concur Integration
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When submitting a call to SAP Concur, attachments added to the call were submitted as receipts. |
CRM-331381 |
Events Management
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
Event Registration Confirmation Emails sent as being from the integration user instead of the event’s owner. |
CRM-330395 |
Browser |
In orgs with Lightning for Events Management enabled, the X button did not correctly display when editing an event record. |
CRM-331500 |
Browser |
Speaker statuses incorrectly updated when a Renomination_vod record type Speaker Nomination was approved. |
CRM-331512 |
Medical
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When a user selected a Documented Interest on a call report, they were unable to then deselect it. |
CRM-331130 |
Network Integration
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
Users were unable to add an account to their territory from Network Account Search when Network Managed Account Identifier had a value of 1. |
CRM-331120 |
242.2.100 (September 12, 2024)
Approved Email
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When users inserted picklist tokens into an Approved Email template with the Events Management template type, the picklists contained an extra blank option. |
CRM-325686 |
Call Reporting
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When users created a call report from a CLM presentation, Pre-Call Notes did not display. |
CRM-329528 |
iPhone |
When users edited survey targets from the call report, then submitted the call, the call submission was not uploaded via non-blocking sync. |
CRM-329862 |
Browser |
When CLM presentations were deleted offline, unsubmitted call reports referencing the deleted presentation displayed an incorrect presentation name. |
CRM-330129 |
Browser |
When users changed the call record type in Lightning, Call_Channel_vod values which were not available for the new record type continued to display in the Call_Channel_vod picklist using text from global picklist values. |
CRM-330170 |
Call Scheduling
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When users filtered accounts in the Scheduler pane by picklist fields on the TSF_vod or Address_vod objects, and the labels for the picklist values differed from the API names, accounts did not display. |
CRM-330689 |
CLM
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When non-blocking sync was enabled, users did not have access to presentations that were removed from the library but were not deleted from app storage space. |
CRM-326079 |
iPad |
When users deleted a custom presentation, the CLM_Presentation_vod record was deleted instead of expired. |
CRM-326473 |
iPad |
When syncing binders and slides presentations with mismatched CRM Product Groups, the error message did not include product groups. |
CRM-326994 |
CRM Desktop (Mac) |
Call clickstream records to track activity were not created. |
CRM-328547 |
Browser |
When a staged single product key message was associated with an approved multi-product Shared Resource, the Shared_Resource_vod field on the key message was not populated. |
CRM-329076 |
CRM Desktop (Mac) |
When the createRecord JavaScript function was used in CLM content to create a record containing a parenthesis in the name, an error occurred when displaying the content. |
CRM-329873 |
CRM Desktop (Windows) |
Users were able to drag and drop directories to reorder them. |
CRM-329963 |
CRM Desktop (Windows) |
The app froze after selecting Apply Updates. |
CRM-329964 |
CRM Desktop (Windows) |
An error occurred after selecting multiple products or labels and resetting several times. |
CRM-329965 |
CRM Desktop (Windows) |
An error occurred after opening and closing presentation windows multiple times. |
CRM-330719 |
Engage
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
After scheduling an Engage meeting for an event, an error message displayed intermittently. |
CRM-329304 |
Engage HCP
Platform |
Issue Description |
Issue Number |
---|---|---|
Web |
When a new connection request with multiple shared connections displayed on the Home tab, the text displayed incorrectly. |
CRM-329993 |
Events Management
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
Event agreements did not display correctly when registering for an event on an iPhone device. |
CRM-328674 |
Browser |
Print Template Event Materials did not generate preview thumbnails correctly. |
CRM-328951 |
Browser iPad |
The Update Contract button on existing speaker contracts was disabled unless the user updated a field, preventing users from regenerating the PDF of the contract. |
CRM-329453 |
Browser |
Registration forms did not respect the default picklist value of custom picklists. |
CRM-329454 |
Browser |
Lightning Notes displayed incorrectly when viewing notes from multiple events |
CRM-330025 |
Browser |
Values on the Event_Ending_Status_vod picklist on the EM_Event_History_vod object did not populate correctly. |
CRM-330143 |
Home Page
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When non-blocking sync was enabled and users performed a database refresh, the My Alerts component on the home page displayed an Updated Media Content alert for content that was not updated. |
CRM-329520 |
Inventory Monitoring
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
An error occurred when taking screenshots of Inventory Monitoring screens. |
CRM-328818 |
Medical Inquiries
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When creating a medical inquiry from the Medical Inquiry related list on an account and the user had access to the Location_vod field, the Account_vod lookup field on the medical inquiry was not populated with the parent account. |
CRM-328774 |
MyInsights
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
The getAlignedTerritories JavaScript method returned territories assigned to an archived territory model. |
CRM-329008 |
Sync
Platform |
Issue Description |
Issue Number |
---|---|---|
iPhone |
When non-blocking sync was enabled and users navigated from My Profile directly to the Database tab to perform a full database refresh, the screen froze during the media sync. |
CRM-328679 |
iPad iPhone |
An error occurred when users synced after updating their username. |
CRM-330398 |
242.0.500 (September 13, 2024)
Sync
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When users had usernames containing ASCII codes for characters in different languages, an error occurred when syncing. |
CRM-331543 |
242.0.400 (September 5, 2024)
Call Sampling
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When messages templates are configured in an org and users attempted to capture a remote signature for BRC samples, the modal for sharing options did not display. |
CRM-331115 |
242.0.301 (August 30, 2024)
Approved Email
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When navigating to a survey from a link in an Approved Email, styling changes to the survey did not apply. |
CRM-331252 |
MyInsights Studio
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
An error occurred when saving Call-type MyInsights pages using CDEs or saving pages using CDEs with the Format Date/DateTime (Locale aware) expression in array parameters. |
CRM-331077 |
242.0.300 (August 29, 2024)
Engage HCP
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad iPhone |
The Samples & Materials button was not labeled dynamically according to the company configuration file. |
CRM-330900 |
Network Integration
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
The Attachment Status field on Account DCRs did not update when the account record type was not Network Unverified Account Type, Third-Party Account Type, or CRM Managed Account Type (DCR Mode = 2, Network Customer Master Mode = 1). |
CRM-330520 |
Sync
Platform |
Issue Description |
Issue Number |
---|---|---|
CRM Desktop (Windows) |
An error occurred during incremental sync. |
CRM-329907 |
242.0.201 (August 23, 2024)
Engage
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
An error occurred during the Engage Reporting Processes job. |
CRM-330916 |
Order Management
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
An error occurred when users did not have Read FLS for the Order_ID_vod or Ship_Date_vod fields on the Content_Acknowledgement_vod object. |
CRM-330934 |
242.0.101 (August 17, 2024)
Approved Email
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
Selecting a survey link embedded in an Approved Email displayed a blank page. |
CRM-330377 |
242.0.100 (August 8, 2024)
Account Management
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When users viewed an account list in My Accounts, the ACCOUNT_LIST_COLS_vod Veeva Setting was not checked to determine what account information displayed for each account in an account list. |
CRM-325227 CRM-327391 |
iPad |
When users created an Account, a Child Account DCR was created even though the parent or child account record type was CRM Managed. |
CRM-325793 |
Browser |
When users selected accounts that were already included as Campaign Targets and then selected the Apply Account List button, an error occurred. |
CRM-328366 |
Approved Email
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When users tried to access a Veeva CRM page after their session expired without clearing the cache, an error displayed. |
CRM-272905 |
iPad, Browser |
Users were unable to add recipients to an approved email from events with Arabic (United Arab Emirates) as the locale. |
CRM-322092 |
Browser |
No reason for failure displayed to users when approved emails were set to 'Failed' status after 14 days due to an unapproved associated document. |
CRM-324426 |
Call Objectives
Platform |
Issue Description |
Issue Number |
---|---|---|
CRM Desktop (Windows) |
When users displayed CLM from a call against a business account with person account attendees and saved the call report, field values were not saved to the person accounts on the call. |
CRM-328333 |
Call Reporting
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When users added key messages to a call report and encountered a validation error on saving the call, the Call2_Key_Message_vod records were duplicated. |
CRM-326323 |
Browser |
When the zvod_Add_Expense_Receipt_vod field was added to the call page layout, the Notes & Attachments related list displayed, whether or not Attachments were enabled for the call report. |
CRM-327433 |
iPad |
When users changed the call record type, an error occurred. |
CRM-328975 |
Browser |
Key messages were not stamped on child calls. |
CRM-323768 |
Call Sampling
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When users canceled a remote asynchronous signature request, then captured a signature for the call using a different signature capture method, the original remote asynchronous signature request status was not updated from Requested_vod. |
CRM-324817 |
Browser |
When users attempted to cancel a sample request they did not own in Lightning, incorrect error message text displayed. |
CRM-328907 |
Call Scheduling
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When users changed the call record type in Lightning, Call_Channel_vod values which were not available for the new record type continued to display in the Call_Channel_vod picklist using text from global picklist values. |
CRM-326902 |
CLM
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
In the CLM Administration Console, field mappings used labels instead of API names. |
CRM-315184 |
CRM Desktop (Windows) |
Users were able to view custom presentations created by other users in their media libraries. |
CRM-320865 |
iPad |
When switching tabs in the media library, the applied filters reset. |
CRM-323345 |
CRM Desktop (Windows) |
Advanced text search results displayed the Staged and Approved versions of presentations. |
CRM-324451 |
Browser |
When syncing PowerPoint presentations with more than 100 MB of slide notes, the incorrect error message displayed. |
CRM-325033 |
Browser |
An error occurred when converting Save for Later activity to a call. |
CRM-326740 |
CRM Desktop (Windows) |
Certain presentation remotes did not work when navigating between slides. |
CRM-326804 |
Browser |
An error occurred when syncing multi-product presentations containing hidden custom fields in Vault. |
CRM-326817 CRM-329232 |
CRM Desktop (Windows) |
Launching a presentation from advanced text search results displayed the presentation window behind the media library window. |
CRM-326935 |
iPad |
Thumbnails for website content did not display in the media library. |
CRM-327423 |
iPad |
When the account record type of a child call was restricted by the ALLOWED_CALL_RECORD_TYPES Veeva Message, users could not associate the parent call with an unassigned presentation. |
CRM-327556 |
CRM Desktop (Windows) |
When users copied and pasted a slide within the same custom presentation, the copied slide did not save. |
CRM-328942 |
CRM Desktop (Windows) |
When displaying a custom presentation containing identical slides, navigating to any of the identical slides always displayed the first instance of the slide. |
CRM-328943 |
CRM Vault Metadata
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
When syncing Content Groups to Vault, the country__v field on content_group__v records in Vault were not populated. |
CRM-327985 |
Engage
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser iPad |
When sending an Engage invite via email with the addToCalendar, the body of the email displayed the HTML tags in Outlook. |
CRM-320954 |
Engage HCP
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad iPhone |
When navigating to the Sign Up to Connect screen from a digital business card, the Need Help? link did not display. |
CRM-323237 |
Events Management
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
When creating events on the Refreshed User Interface, Expense Estimate business rule fields did not display. |
CRM-324415 |
Browser |
Hidden section headers and blank sections on page layouts did not display correctly in Lightning for Events Management. |
CRM-325353 CRM-325689 |
iPad |
Attendee names displayed incorrectly with a : in validation error messages.. |
CRM-325356 |
Browser |
Virtual Event attendees were incorrectly associated with parent and child events. |
CRM-325646 |
Browser |
An error occurred when attempting to view the complete list of Notes and Attachments in Lightning for Events Management when the event was locked and had over 100 attachments. |
CRM-326502 |
Browser |
The {{RegistrationQRCode}} token did not always respect specified size parameters. |
CRM-326557 |
iPad |
Walk-in field Spanish translations did not display correctly when using a QR code to sign into an event. |
CRM-326739 |
Browser |
Automated Approved Emails for Events did not function correctly when the EVENT_SPEAKER_EMAIL_SOURCE Veeva Message was blank. |
CRM-327368 |
iPad |
An error occurred when attempting to add budgets in the Refreshed User Interface on iPad when the budget had one or more blank fields. |
CRM-327837 |
Browser |
Email address order was not respected when selecting Approved Emails recipients. |
CRM-328595 |
Fixed Reports
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
Sometimes, navigating to the Account Summary in Safari displayed the Last Viewed account and after navigating back to CRM, the Account Summary displayed without being selected. |
CRM-326056 |
Home Page
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
Some text in the My Task component was incorrectly italicized |
CRM-325311 |
MCCP
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
Pull-through fields did not populate on MCCP targets without TSF addresses. |
CRM-324513 |
Medical
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
The KOL Profile graph did not display all available records. |
CRM-327937 |
MyInsights
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
A user encountered errors when navigating away from a MyInsights report page. |
CRM-327766 |
iPad |
When using the executeSuggestionAction method to display active suggestions for an account, completed suggestions displayed. |
CRM-327988 |
MyInsights Studio
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
Optional array parameters for custom display elements did not work correctly. |
CRM-325811 |
My Schedule
Platform |
Issue Description |
Issue Number |
---|---|---|
Browser |
Newly created Microsoft Outlook calendar entries did not immediately sync to CRM. The hourly sync process picked up the changes. |
CRM-326105 |
Browser |
An error displaying Veeva CRM Events in the MS Outlook calendar occurred when the user did not have the appropriate OLS permission to the EM_Attendee_vod or Medical_Event_vod objects. |
CRM-327506 |
Browser iPad |
When planning calls for a child account without an available preferred or primary address, the address was not automatically populated on the call. |
CRM-324774 |
Order Management
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
The order contract field changed when the Wholesaler Account Partner was updated. |
CRM-324582 |
Browser |
A Delivery Period Rule was not active when it should have been. |
CRM-328684 |
Surveys
Platform |
Issue Description |
Issue Number |
---|---|---|
iPhone |
When users viewed the Survey Targets tab, the All list view displayed an incorrect number of available records. |
CRM-328590 |
Sync
Platform |
Issue Description |
Issue Number |
---|---|---|
iPad |
A sync error occurred in orgs using Salesforce external objects. |
CRM-324585 |
Browser |
When viewing the Microsoft Outlook calendar, the Veeva CRM - User label did not display on events from CRM. |
CRM-327707 |
iPad |
A sync error occurred when users tried to upload attachments exceeding 25 MB. |
CRM-327983 |