22R1 Maintenance Notes

The items listed below were added in the 22R1.0 release cycle and contain maintenance items from the 22R1.0, 22R1.1, 22R1.2, and 22R1.3 releases as they become available. Maintenance items in the Veeva application are corrections to existing functionality.

221.2.100 (May 26, 2022)

Account Management

Platform Issue Description Issue Number

Browser (Classic)

When users viewed a multichannel activity in Timeline view, URL fields did not display properly.

CRM-242883

Browser (Lightning)

If the user was assigned to a territory with one or more child territories, but was not assigned to the child territories, then selecting one of the child territories in My Accounts displayed records that did not belong to the selected territory on the Child Account view.

CRM-245126

Browser (Lightning)

The Edit Address DCR page did not load the first time users selected Edit on an Address value in a related list on the Account Detail page.

CRM-249224

Browser (Lightning)

When users accessed the Edit Address page from a related list and then selected Cancel, the page appeared to reload endlessly.

CRM-249230

Browser (Classic)

Products with no configured metrics were displayed in the Ratings and Evaluation section of the Account Detail page.

CRM-250791

Browser (Lightning), Browser (Classic)

When users attempted to disable a detail group on the Product Metrics section of an account, the detail group and saved values were still visible.

CRM-251386

Browser (Lightning), Browser (Classic)

An error message displayed when users tried to select and remove a value for a controlling field in the Product Metrics VisualForce page on the Account page layout.

CRM-251496

Browser (Lightning), Browser (Classic)

When users selected Edit on a parent account from the Member Of related list on a child account, and selected Save without making changes, a blank screen displayed.

CRM-252793

Call Objectives

Platform Issue Description Issue Number

Browser (Classic), Browser (Lightning)

When users created call objectives starting on the next day, the call objectives did not display for selection on the call report.

CRM-250360

Windows (Tablet)

Outdated call objectives displayed for selection on the call report.

CRM-250989

Call Reporting

Platform Issue Description Issue Number

Windows Tablet

When local times were used in custom validation rule formulas instead of Coordinated Universal Time (UTC), the formula calculated times incorrectly. 

CRM-245635

Browser (Classic)

When users deleted the Product from a saved medical discussion on the call report, the call report could not be saved or submitted. 

CRM-245807

iPad

When users opened a call report with a recurring call objective, or added a recurring call objective to an existing call report, an error occurred. 

CRM-252058

CLM

Platform Issue Description Issue Number

CRM Desktop (Windows)

Labels for buttons were not translated.

CRM-251112

CRM-251387

CRM Desktop (Windows)

Sometimes when the cursor hovered but did not select and drag, the call mode banner moved with the cursor.

CRM-249586

CRM Desktop (Windows)

After signing out of the app, the signin screen briefly displayed over a blank media library.

CRM-251103

CRM Desktop (Mac – Beta)

Key message media files with the extension .PNG instead of .png did not download.

CRM-252612

CRM Desktop (Mac – Beta)

Optional app version upgrade alerts displayed during call mode.

CRM-253123

Events Management

Platform Issue Description Issue Number

iPad

Users could not  add expense estimates after changing the expense’s type.

CRM-251122

iPad

An error occurred when adding Users as attendees to an event.

CRM-251431

iPad

Start and end times did not display correctly when using the Events Timeline Homepage.

CRM-252850

Lightning Business Apps

Platform Issue Description Issue Number

Browser (Lightning)

An error occurred when deploying the Brand Operations app.

CRM-245568

Browser (Lightning)

An error occurred when deploying the Field Medical app.

CRM-251397

MCCP

Platform Issue Description Issue Number

Browser (Lightning), Browser (Classic)

When the Goal_Edit_Status_vod field value was updated by the Multichannel Cycle Plans Process, the Multichannel Cycle Plans Process did not save the new value.

CRM-240726

Medical Inquiries

Platform Issue Description Issue Number

iPad

When a user edited and saved a medical inquiry, the Created Date was updated.

CRM-250804

MyInsights

Platform Issue Description Issue Number

iPad

The Activity section in the out-of-the-box KOL Profile visualization displayed different rows for different accounts.

CRM-251672

MyInsights Studio

Platform Issue Description Issue Number

Online

After renaming a MyInsights page with the Territory_Insights_vod record type, an error occurred when saving.

CRM-245332

Order Management

Platform Issue Description Issue Number

iPad

When a user changed the record type on an order, the app closed unexpectedly.

CRM-248774

Windows

There was a delay after a user entered a product quantity before they were able to select another product.

CRM-250118

Territory Feedback

Platform Issue Description Issue Number

iPad

The title of the Total Goals widget did not display correctly.

CRM-247534

221.1.301 (May 19, 2022)

Engage Meeting

Platform Issue Description Issue Number

CRM Desktop (Windows)

When users tried to sign in or start a call or Engage Meeting, the Veeva CRM Desktop app displayed the Signed in with Different User error. Users must launch the CRM Desktop App from the start menu and upgrade the app before starting a call or Engage Meeting.

CRM-253778

221.1.300 (May 12, 2022)

MyInsights Studio

Platform Issue Description Issue Number

Online

Text fields with long text did not wrap and extended past the width of the display element.

CRM-240133

CRM-252267

221.1.200 (May 5, 2022)

Account Management

Platform Issue Description Issue Number

Browser (Lightning)

The Remove from Territory modal displayed with reduced whitespace in the left margin.

CRM-251435

Approved Email

Platform Issue Description Issue Number

Browser (Lightning)

Browser (Classic)

When users selected a recipient email address, the consent status was not updated. This resulted in the ability to send email to addresses that had opted out, or inability to send email to addresses that had not opted out.

CRM-250803

Call Sampling

Platform Issue Description Issue Number

iPad

When users obtained a sample opt-in signature or canceled out of the sample opt-in signature page, the information box indicating the sample opt-in status no longer displayed on the call page.

CRM-251683

CLM

Platform Issue Description Issue Number

CRM Desktop (Windows)

Slides with PDF and HTML overlays did not display correctly.

CRM-251412

CRM Desktop (Windows)

After syncing and applying updates, the media library froze for 30 seconds while displaying the Fetching Presentations message.

CRM-251842

CRM Desktop (Windows)

The media library did not display presentations for users without FLS read permission for the Shared_Resource_vod field on the Key_Message_vod object.

CRM-251903

Territory Feedback

Platform Issue Description Issue Number

iPad

The Can’t Find Account link in the Edit Alignments table did not display correctly.

CRM-250847

221.1.100 (April 28, 2022)

Account Management

Platform Issue Description Issue Number

Browser (Lightning)

In cloned trial orgs, an error displayed when users accessed Global Account Search. 

CRM-249937

Account Plan

Platform Issue Description Issue Number

Browser (Classic)

When users submitted a call report from an account plan with attendees and self-assigned action items, the submission of the call report froze.

CRM-236511

iPad

Account plan progress displayed inconsistently between the Browser and iPad platforms due to rounding issues.

CRM-249931

Approved Email

Platform Issue Description Issue Number

iPad

Approved Documents displayed via the Documents Tab did not rotate into portrait mode when the device was orientated into portrait mode.

CRM-237673

Browser (Classic)

Browser (Lightning)

Users were unable to preview an email template when the template contained an <a> tag without an href attribute.

CRM-250902

Call Reporting

Platform Issue Description Issue Number

Browser (Classic)

When users created a call report and added a medical discussion, Product_Strategy_vod and Product_Tactic_vod fields were not populated until users saved and edited the call report.

CRM-241638

Browser (Classic)

When users created a call report and selected a call location, then added attendees with a different location, the parent call report’s Location_Id_vod field value was not copied to the child calls.

CRM-244484

Windows Tablet

When a dependent picklist field had translated values and users selected a value that was later excluded from the picklist, then synced their devices, the selected picklist value did not display as expected on the call report.

CRM-246239

CRM-246364

Browser (Classic)

When users added a medical discussion to the call report and selected a product that was included in a detail group, picklist values did not display for the Product_Strategy_vod and Product_Tactic_vod fields.

CRM-248104

CLM

Platform Issue Description Issue Number

CRM Desktop (Windows)

When users with no CLM presentations started an Engage Meeting for an event, the media library displayed Fetching Presentations while syncing.

CRM-248616

CRM Desktop (Windows)

When displaying the available windows to share during an Engage Meeting, the window thumbnails overlapped the window names.

CRM-248788

CRM Desktop (Windows)

After users signed in to the app and the app checked for updates, an error occurred when users tried to apply updates.

CRM-249137

CRM Desktop (Windows)

When both media updates and an app version update were available, the media updates were no longer available after users updated the app version.

CRM-249206

iPad

For presentations created in Vault using Create Presentation, pressing and holding a section of a slide where there were no selectable links froze the slide.

CRM-245851

Coaching Reports

Platform Issue Description Issue Number

iPad

When a user entered information in the Comments field of an existing Coaching Report, the app closed unexpectedly.

CRM-249272

iPad

When a user selected a parent question response and the child question appeared, the question text field was cut off and did not display what the user was entering.

CRM-251152

Consent Capture

Platform Issue Description Issue Number

iPad

The Confirmation Pending message and the View Email and Resend Confirmation buttons were truncated when the product display name was 100 characters.

CRM-234922

Contracts

Platform Issue Description Issue Number

iPad

When a user created a new contract partner and activated it, then closed and reopened the account partner from the Account Related list, the Activated Status on the detail page was not a hyperlink.

CRM-242893

Events Management

Platform Issue Description Issue Number

iPad

In rare instances, hosts could not start scheduled virtual events.

CRM-248737

iPad

Displayed EM_Event_vod record type names are truncated when creating a new event.

CRM-247090

iPad

EM_Event_vod addresses did not display if the associated Address_vod record was marked as inactive.

CRM-248176

iPad

Entered expense line amounts were not saved correctly when using the English (Indonesian) locale.

​​CRM-248826

iPad

The Host Events view in the Events Timeline did not display an accurate list of events.

CRM-248835

Inventory Monitoring

Platform Issue Description Issue Number

iPad

When the Product_vod field was not on the page layout for the Inventory_Monitoring_Line_vod object, an error occurred when viewing inventory monitoring lines.

CRM-245321

Medical Events

Platform Issue Description Issue Number

Windows Tablet

Offline validation rules on the Medical_Event_vod object did not display correctly.

CRM-247536

Medical Inquiries

Platform Issue Description Issue Number

iPad

Delivery methods with long names were truncated on the signature page.

CRM-234756

Browser (Classic)

When the –mpi section signal was added to a medical inquiry page layout with multiple, dependent, multi-select picklist fields, the dependent picklist fields did not work correctly

CRM-247526

Browser (Lightning)

An error message did not display when users tried to delete attachments on a submitted medical inquiry.

CRM-250498

Medical Insights

Platform Issue Description Issue Number

Browser (Classic)

When a user with only read permission to the Medical Insights object attempted to create a Key Medical Insight, an error message did not display.

CRM-250383

MyInsights

Platform Issue Description Issue Number

Browser (Lightning)

When querying for Sent_Email_vod records in the Territory Insights visualization returned a large number of records, the query to return the products from those records failed and the visualization did not display.

CRM-248466

Windows Tablet

The picklist values for the Call Type filter in the Territory Insights visualization were not translated.

CRM-248924

MyInsights Studio

Platform Issue Description Issue Number

Online

After editing a field list display element, the content was no longer deployable.

CRM-245243

iPad

When users created context queries for the Order_vod object, the queries did not execute.

CRM-245811

My Schedule

Platform Issue Description Issue Number

Windows Tablet

When admins added user interface translations for Call Type, the translations did not display as expected in Multichannel Activity popups in My Schedule.

CRM-248920

Browser (Classic)

When adding weekly call cycles, the calls were added to the previous week instead of the selected week.

CRM-250373

Order Management

Platform Issue Description Issue Number

Browser (Classic)

When a user created an order for the Hungarian locale and added a delivery date greater than the period rule allows, an error message did not display.

CRM-243496

Windows Tablet

When a user created an order with a dependent pick list, then saved the order and used Translation Workbench to translate the selected dependent pick list value, the translated value did not display.

CRM-250940

Sample Management

Platform Issue Description Issue Number

Browser (Classic)

When admins unlocked and edited a submitted Sample_Order_Transaction_vod record, a space displayed in blank Confirmed_Quantity_vod fields. 

CRM-248235

Browser (Classic)

When data loading Lot_Catalog_vod and Sample_Lot_vod records, the Sample_Required_Fields_vod validation rule did not trigger for invalid data unless the invalid data was in the first row of the file.

CRM-248976

CRM-250234

Surveys

Platform Issue Description Issue Number

iPad

When viewing a survey target, an error occurred when users pressed the Tab button on Bluetooth keyboards to navigate between text fields.

CRM-246719

Territory Feedback

Platform Issue Description Issue Number

iPad

Add Target and Edit Goal Custom Approval Rules were not applied to challenges where no interaction goal was defined.

CRM-230058

iPad

The Targets filter option displayed even when there was no associated MC Cycle.

CRM-237034

iPad

The Finalize Territory Feedback modal was labeled incorrectly.

CRM-246988

221.0.302 (April 26, 2022)

Account Management

Platform Issue Description Issue Number

Browser (Classic)

When executing the VEEVA_ASYNC_ADDRESS_PUSH Apex class, an error occurred when copying an account’s address to its child accounts.

CRM-251385

221.0.301 (April 22, 2022)

CLM

Platform Issue Description Issue Number

iPad

When creating a call from the media player, an error occurred when users selected attendees for the call.

CRM-251262

221.0.300 (April 21, 2022)

Account Management

Platform Issue Description Issue Number

Browser (Lightning)

An error occurred when navigating up the account hierarchy in the Stakeholder Navigator if the parent account had over 20,000 associated child accounts which were business accounts with no primary parent defined.

CRM-250429

CLM

Platform Issue Description Issue Number

iPad

When users selected a lookup field as a filter, no results displayed.

CRM-249312

CRM Desktop (Windows)

When displaying a presentation in Normal View, HTML slide previews sometimes displayed blurry.

CRM-250530

Engage Meeting

Platform Issue Description Issue Number

iPad

Users were unable to start meetings.

CRM-247957

Events Management

Platform Issue Description Issue Number

Browser (Classic)

Browser (Lightning)

Validation Rule errors did not display when generating Speaker Contracts.

CRM-249854

Inventory Monitoring

Platform Issue Description Issue Number

iPad

When a user created an IM record for Check Inventory with a photo tagging record type, the app closed unexpectedly.

CRM-248751

221.0.201 (April 16, 2022)

Platform Issue Description Issue Number

Browser (Lightning)

Users were unable to find EM_Catalog_vod records with a custom status when trying to add an EM_Event_Material_vod record to an event.

CRM-250916

221.0.200 (April 14, 2022)

Approved Notes

Platform Issue Description Issue Number

Browser (Classic)

Browser (Lightning)

An FLS error caused the Approved Notes process to fail.

CRM-249871

Call Reporting

Platform Issue Description Issue Number

Windows Tablet

When auto-populating the call channel was enabled and users recorded a standard group call, the call channel value was not stamped to the Call_Channel_vod field on child call records.

CRM-247514

Browser (Classic)

Certain browser alerts and pop-ups for calls do not display with the new alert and pop-up styling.

CRM-249664

Browser (Classic)

When using data loading to insert submitted child call records with the Parent_Call_vod and Call_Channel_vod fields populated, an error occurred and the records were not inserted. 

CRM-249803

iPad, iPhone, Windows Tablet

The In-Person call channel picklist options were incorrectly translated for some languages.

CRM-249815

CRM-249816

Browser (Classic)

When the Require_Call_Channel_vod Veeva Setting was enabled and users synced their offline devices but did not upgrade Veeva CRM to the latest version, required call channel functionality did not work as expected. 

CRM-249831

Browser (Classic)

When users did not have visibility to an account populated by a custom trigger on the call, an error occurred.

CRM-249925

Call Sampling

Platform Issue Description Issue Number

Browser (Classic)

The Call Date has not been modified alert displayed when submitting a call, even when a sampling error prevented the call from being submitted.

CRM-249065

CLM

Platform Issue Description Issue Number

CRM Desktop (Windows)

When the user’s language was set to German, the labels in the media library were not translated.

CRM-249633

Events Management

Platform Issue Description Issue Number

Browser (Classic)

Related lists on EM_Event_vod records did not display correctly.

CRM-250364

Medical

Platform Issue Description Issue Number

Browser (Lightning)

The Medical Insights tab visibility was changed.

CRM-250119

Medical Inquiries

Platform Issue Description Issue Number

Browser (Classic)

When a user without Create permission attempted to create a Key Medical Inquiry, an error message did not display.

CRM-248790

221.0.101 (April 7, 2022)

Call Reporting

Platform Issue Description Issue Number

Online

When the Require_Call_Channel_vod Veeva Setting was enabled and users synced their mobile devices but did not upgrade Veeva CRM to the latest version, required call channel functionality did not work as expected.

CRM-249850

CLM

Platform Issue Description Issue Number

iPad

The VExternal_Id_vod field did not populate in the Short URL generated for sharing Website Content.

CRM-249524

221.0.100 (March 31, 2022)

Account Management

Platform Issue Description Issue Number

Browser (Lightning)

When users selected Cancel from the Edit screen on an account, the account screen displayed differently than before.

CRM-243068

Browser (Classic)

Related lookup filters with criteria defined for picklist fields did not work correctly in Veeva-created pages.

CRM-246241

Browser (Classic)

If the DCR mode is set to 0, users without OLS to create accounts were able to create accounts by selecting the Save & New button on the Edit Account VisualForce page while editing an account.

CRM-246370

Account Plan

Platform Issue Description Issue Number

Browser (Lightning)

When users exported an account plan to Powerpoint, fields with API names starting with From were not populated.

CRM-245551

Approved Email

Platform Issue Description Issue Number

Browser (Classic)

Browser (Lightning)

When a staged email template was changed to a draft in Vault without updating the version number, an error occurred in the Approved Email sync job.

CRM-244771

Call Reporting

Platform Issue Description Issue Number

iPhone

When users searched for Detail products on the call report, results at the bottom of the list were hidden by the keyboard.

CRM-243044

iPad

For Chinese (Simplified), Chinese (Traditional), or Japanese language users, call channel translations were inconsistent across platforms. 

CRM-247517

Call Sampling

Platform Issue Description Issue Number

iPad

When users captured a signature for sample opt-in and the signature capture date was within one month of the active Consent_Template_vod record’s calendar effective date, the expiration date on the generated Multichannel_Consent_vod record was incorrect. 

CRM-244789

CLM

Platform Issue Description Issue Number

iPad

An error occurred when users displayed content that was packaged without a preview image.

CRM-243122

Coaching Reports

Platform Issue Description Issue Number

iPad

When a user created a new survey then selected a question, the question section was blank.

CRM-246693

CRM-248743

Concur Sync

Platform Issue Description Issue Number

Browser (Classic)

When the Concur connection status was invalid, the admin page incorrectly removed the configuration values for Expense Key, Other Attendees Type, and Payment Type.

CRM-236072

Browser (Classic)

The Concur sync process did not complete properly when an invalid image was processed.

CRM-239094

Events Management

Platform Issue Description Issue Number

iPad

The QR Sign-in Sheet did not respect record type-dependent picklist values.

CRM-239741

Browser (Classic)

Browser (Lightning)

Child Event Start Times and End Times did not default correctly when using the English (Hong Kong SAR China) locale.

CRM-228093

Browser (Classic)

Browser (Lightning)

The Event Attendee page took a long time to load when there were large numbers of attendees added to an event.

CRM-243886

Browser (Classic)

Browser (Lightning)

An error occurred when editing an event with an attached file of 1 GB or larger.

CRM-242646

CRM-246971

Browser (Classic)

Browser (Lightning)

An error occurred when deleting a team member from an event with more than 2000 attendees.

CRM-244816

iPad

he filter and create buttons were unavailable after reselecting the current event view on the events home page.

CRM-247252

Fixed Reports

Platform Issue Description Issue Number

Browser (Classic)

The Analytics tab did not adjust to fit the browser window in orgs without the Lightning Ready Upgrade.

CRM-244387

Home Page

Platform Issue Description Issue Number

Browser (Classic)

In the Country Code Global Value set, the label translation for the KR_vod, CZ_vod, DO_vod, IR_vod values displayed an incorrect spelling of “Republic”. 

CRM-247415

Lightning Business Apps

Platform Issue Description Issue Number

Browser (Lightning)

Customer-defined object settings were overridden when deploying the Event Coordinator app.

CRM-235089

Browser (Lightning)

An error occurred when deploying the Event Coordinator app.

CRM-245515

Medical Events

Platform Issue Description Issue Number

Browser (Classic)

Browser (Lightning)

The Manage Attendee page took a long time to load when there were large numbers of attendees added to a medical event.

CRM-227602

Medical Inquiries

Platform Issue Description Issue Number

Browser (Lightning)

When a user without object permissions attempted to create a Medical Inquiry or Medical Insight, a blank page displayed without an error message.

CRM-245429

Browser (Lightning)

When a user created a Medical Inquiry with an –mpi section signal offline, then cloned and saved it online, an error occurred.

CRM-245532

Browser (Classic)

When a user submitted a call, a validation error occurred but the MIRF was still created.

CRM-247938

Browser (Classic)

Browser (Lightning)

A user was not able to create a medical inquiry after selecting Create Medical Inquiry from the More Actions button on a call report.

CRM-248456

MyInsights

Platform Issue Description Issue Number

Browser (Lightning)

An error occurred when users attempted to take action on a suggestion which was previously actioned.

CRM-241165

Windows Tablet

MyInsights JavaScript Library functions were unable to set reference field values to mobile IDs.

CRM-246091

Browser (Lightning)

The newRecord function in MyInsights content was unable to create medical inquiries.

CRM-247154

Browser (Lightning)

The newRecord function in MyInsights content was unable to create medical insights.

CRM-247267

Sample Management

Platform Issue Description Issue Number

Browser (Lightning)

When users created a new sample lot, they were redirected to a blank page instead of the Lot Catalog page.

CRM-241854

Browser (Classic)

When the Inventory_Order_vod page layout did not contain any buttons, users could not access the Inventory Order page.

CRM-246283

Suggestions

Platform Issue Description Issue Number

Browser (Classic)

When users attempted to send an email from a suggestion and attach a document, the Add Document modal was blank.

CRM-246846

Surveys

Platform Issue Description Issue Number

Browser (Classic)

When users created validation rules for surveys, the validation rules did not work properly.

CRM-242532

Browser (Lightning)

When users responded to a required multi-select type question in a Suggestion Survey, a blank value was saved instead of the response.

CRM-243827

Territory Feedback

Platform Issue Description Issue Number

iPad

The rejected challenge toast font size was incorrect.

CRM-232203

iPad

When creating an Edit Goals bulk challenge to update the goals of previously added targets to the default values, the Save button on the Edit Goals modal was unavailable.

CRM-244271