21R2 Maintenance Notes

The items listed below were added in the 21R2 release cycle and contain maintenance items from the 21R2.0, 21R2.1, 21R2.2, and 21R2.3 releases as they become available. Maintenance items in the Veeva application are corrections to existing functionality.

21R2.3 Maintenance Notes

The items listed below were added in 21R2.3.

212.3.100 (October 28, 2021)

Account Management

Platform Issue Description Issue Number

Online

When Lightning users opened a New Child Account DCR and then selected Cancel, an error occurred.

CRM-232266

Windows

In the Child Account View list, the number of child accounts did not display correctly.

CRM-233287

iPad

When viewing the Account Timeline, the first digit of the date was cropped from records on the left side of the screen for some users.

CRM-234208

Approved Email

Platform Issue Description Issue Number

Online

Deleted User_Detail_vod records caused the {{UserPhoto}} token to render incorrectly.

CRM-234376

Online

Drafted Email Templates in Vault caused a sync error when the template’s product was empty or invalid.

CRM-234477

Approved Notes

Platform Issue Description Issue Number

Online

An error occurred when a single email recipient was defined for large numbers of Monitoring_Rule_vod records.

CRM-234883

Authentication

Platform Issue Description Issue Number

iPad

For orgs with OAuth enabled, when users exited the Veeva CRM while autosync was uploading data, a sync error occurred the next time the user launched the app.

CRM-234931

Call Reporting

Platform Issue Description Issue Number

Online

When sync errors occurred during processing, some product details and key messages were removed from submitted child calls.

CRM-208979

Windows

The user’s GPS location was inconsistently stamped on the Submit_Location_Services_Status_vod field on the call record.

CRM-224079

Windows

In the Clinical Trial lookup on the call report, Clinical Trial names did not display as expected.

CRM-235677

Windows

When a user’s territory assignment was changed online, the old territory assignment was not updated during an incremental sync.

CRM-235261

Call Sampling

Platform Issue Description Issue Number

Online

When a Connection Exception occurred during mobile transaction parsing, an error did not display.

CRM-234353

Call Scheduling

Platform Issue Description Issue Number

iPad

When users selected View Account for an account outside of their assigned territories in My Schedule, the expected error message did not display. 

CRM-185855

CLM

Platform Issue Description Issue Number

iPad

High resolution CLM content displayed as black screens.

CRM-221514

CRM Desktop

Call2_Key_Message_vod records were created for slides displayed for less than two seconds.

CRM-235769

iPad

When viewing search results, users could not select presentations displayed at the bottom of the screen.

CRM-235929

Coaching Reports

Platform Issue Description Issue Number

Online

When the ENHANCED_COACHING_COLS Veeva Message was not cached and the second and third HTTP request began before the first request completed, some information did not display on Advanced Coaching Reports. 

CRM-223902

Consent Capture

Platform Issue Description Issue Number

iPad

When the Consent_Expires_In_vod field on a Consent_Type_vod record was set to One_Year_vod, the expiration date was calculated incorrectly.

CRM-231817

Events Management

Platform Issue Description Issue Number

iPad

Reference tokens from custom objects did not render correctly in Approved Emails sent from events.

CRM-234886

iPad,

Online

Alternative hosts could not start virtual events when the Team_Member_Type_vod field was missing on the page layout.

CRM-235558

Online

While Local Time and Time Zones were enabled, the Start_Time_vod and End_Time_vod fields were not accurately reflected in UTC format when data loading old events.

CRM-233840

Online

Hyperlink tokens in generated Print Templates did not render in the correct font.

CRM-234299

Fixed Reports

Platform Issue Description Issue Number

iPad

The Prescriber Level Formulary report did not display correctly.

CRM-234773

Medical Inquiries

Platform Issue Description Issue Number

Online

When a user entered an incorrect email address on a medical inquiry in Lightning, then corrected it and resubmitted, the error still occurred. 

CRM-233918

Online

When a user selected the Submit button multiple times while the page was loading for a medical inquiry in Lightning, several duplicate records were created.

CRM-234142

Online

The default value for the Record Type for a Medical Inquiry picklist in Lightning displayed when the record had a null value. 

CRM-234263

Order Management

Platform Issue Description Issue Number

Online

The Order API experienced slow response times.

CRM-233995

Surveys

Platform Issue Description Issue Number

Online

Approved Email surveys did not display line breaks.

CRM-233547

User Experience

Platform Issue Description Issue Number

iPad

When users attempted to select multiple accounts on the My Accounts page, the radio buttons were not selectable. 

CRM-234778

21R2.2 Maintenance Notes

The items listed below were added in 21R2.2.

212.2.300 (October 21, 2021)

Call Reporting

Platform Issue Description Issue Number

Online

When users requested a signature for BRC sampling via EWS Links and they did not have access to the Country_vod field on the Account object, the EWS Link did not generate.

CRM-235983

CLM

Platform Issue Description Issue Number

Online

CLM syncs failed without error messages.

CRM-235781

Events Management

Platform Issue Description Issue Number

Online

Check box formula fields did not translate correctly.

CRM-234202

212.2.201 (October 18, 2021)

Approved Email

Platform Issue Description Issue Number

Online

When users did not have Anonymous Tracking enabled but did have access to the Activity_Tracking_vod on the Multichannel_Consent_vod object, the Opened and Clicked events were not tracked on Sent_Email_vod records.

CRM-236287

Call Reporting

Platform Issue Description Issue Number

Online

When call location was enabled and a Call2_vod record was created without a location, updating the record with a location did not save the Child_Account_vod value.

CRM-236050

212.2.200 (October 7, 2021)

Account Management

Platform Issue Description Issue Number

Online

When the Parent_Multichannel_Activity_vod field was one of the first six fields on the Multichannel_Activity_vod object page layout, Multichannel_Activity_vod records with the Parent_Multichannel_Activity_vod field populated did not display on the Account Timeline.

CRM-233554

Call Sampling

Platform Issue Description Issue Number

iPad

When users scanned barcodes in portrait mode, an error occurred.

CRM-235340

Engage Meeting

Platform Issue Description Issue Number

Online

A sync error occurred if the user started an Engage Meeting online, then attempted to schedule an Engage Meeting on the same call on the iPad.

CRM-233571

Events Management

Platform Issue Description Issue Number

iPad

An error occurred when selecting the Generate Sign In Sheet button when no templates were available.

CRM-234995

iPad

When adding, editing, or deleting attachments, the spinner did not display with a darkened background.

CRM-234934

Online

End Dates of created events were not set correctly.

CRM-233675

Medical Inquiries

Platform Issue Description Issue Number

Online

When a user created a medical inquiry for multiple products in Lightning, then edited one of the records, after submitting the MI the edited record did not display a Record a Call link. 

CRM-234856

212.2.100 (September 30, 2021)

Account Management

Platform Issue Description Issue Number

Windows

When editing an account, the First Name field label displayed in place of the Salutation field label, and a field label did not display for the First Name field. 

CRM-226749

Online

Users could override the standard Edit button on the Address object only when the Edit_Address_DCR_vod field was on the page layout. 

CRM-230807

iPad

Email address editability on the Manage Email Addresses screen was not correct for DCR fields. 

CRM-230862

Approved Email

Platform Issue Description Issue Number

iPad

The Email_Source_vod field did not populate correctly on sent emails when the PersonEmail field was blank.

CRM-233529

iPad

Tokens with no values displayed as unrendered tokens in Edit or Preview mode, rather than rendering as blank.

CRM-234619

iPad

The {{Call2_vod_c.Is_Parent_Call_vod_c}} token did not resolve correctly.

CRM-230101

Online

The Scheduled Approved Emails were sent with an unexpected delay.

CRM-229262

Online

Queries entered in the {{customContent}} token pulled in matching data from deleted records.

CRM-231725

Approved Notes

Platform Issue Description Issue Number

Online

Monitored_Text_vod records were not generated when there was a large number of records with custom categories. 

CRM-233548

Call Reporting

Platform Issue Description Issue Number

Windows

When users aligned to several hundred product records searched for a product in the Call Details section, performance was slower than expected.

CRM-227757

iPad

In Safari, formula fields using the Hyperlink function did not open properly from object detail pages. 

CRM-229164

Windows

When users captured a signature for sampling with GPS coordinate capture enabled, the Signature_Location_Longitude_vod field did not always populate.

CRM-229565

Online

When a child account was deleted, any submitted call reports for that child account could not be unlocked.

CRM-231590

iPad

Online (Lightning)

When users scheduled a remote meeting from the call report, the remote meeting’s record type was set to the default record type, instead of the expected Call_vod record type.  

CRM-232182

Online

When users added medical discussions to the call report, products that were not aligned to the user displayed in the product search results.

CRM-233268

Online

When users selected a key message category with the same label as other key message categories on the call, the key messages for the first category were selected unexpectedly. 

CRM-233555

Online

Duplicate product groups were not filtered from Medical Discussion product search results.

CRM-234344

Online

Medical Discussion product search results only displayed products beginning with the search term, instead of all products including the search term.

CRM-234350

iPad When users selected the record a call button from the related accounts page, the call report did not display. When users selected the More Actions button and then the record a call option, the call channel selector did not capture users’ selected channel. CRM-234368

Call Sampling

Platform Issue Description Issue Number

iPad

When Lebanon users with an en_US language locale added samples to the call report via mass sampling, the sample lot expiration date warning incorrectly displayed for unexpired sample lots.

CRM-229279

Engage Meeting

Platform Issue Description Issue Number

Desktop

An error occurred in an Engage Meeting when the call to Zoom returned an unexpected response.

CRM-232398

Events Management

Platform Issue Description Issue Number

iPad

A duplicate record sync error occurred when creating attendees.

CRM-233285

iPad

Newly uploaded files did not immediately display in an event’s Attachments related list.

CRM-232785

Online

When the Local Time Zone feature was enabled, rescheduling an event caused the Start_Time_vod and End_Time_vod fields to populate incorrectly.

CRM-231692

Online

The Start Engage button did not display for defined Alternative Hosts when the Virtual_Host_vod field was not added to the related list.

CRM-232001

Online

A post-processing error occurred when a user other than the event host modified the event.

CRM-232618

Online

The date selector popover sometimes did not display correctly.

CRM-226532

Online

The BR() function did not render correctly in formula fields.

CRM-228737

Online

Duplicate notes were created if the user selected the New button multiple times in the Notes related list.

CRM-233374

General

Platform Issue Description Issue Number

Windows

When a validation rule referenced a field not on the changed page layout, the validation rule did not correctly retrieve the field value on execution.  

CRM-226417

Inventory Monitoring

Platform Issue Description Issue Number

iPad

The Inventory Monitoring History tab did not display the correct number for the amount of available records.

CRM-230442

Medical CRM

Platform Issue Description Issue Number

Online

The Medical Discussions product selector excluded restricted products.

CRM-225692

Medical Inquiries

Platform Issue Description Issue Number

Online (Lightning)

Text entered into a custom field in Lightning was not truncated when it exceeded the maximum length.

CRM-227578

Online (Lightning)

A user in Lightning was unable to submit a record from the Account page.

CRM-230559

Online (Lightning)

When a user created a medical inquiry with --mpi sections, the sections did not display correctly.

CRM-231745

Online (Lightning)

A user was unable to save a Medical Inquiry from the Account Detail page.

CRM-233949

Online (Lightning)

A user was unable to cancel a Medical Inquiry from a Call Report.

CRM-233950

Online (Lightning)

When a user edited a section of a medical inquiry (using the --mpi configuration) with sibling records, the first sibling record was not updated.

CRM-233916

Online (Lightning)

When a user edited a section of a medical inquiry (using the --mpi configuration) and saved, the changes did not display without refreshing the page.

CRM-234252

Online (Lightning)

The Record a Call link did not display for sections of a medical inquiry (using the --mpi configuration).

CRM-234001

MyInsights

Platform Issue Description Issue Number

Windows

MyInsights content on the home page did not display correctly.

CRM-232249

Network Integration

Platform Issue Description Issue Number

Online

An error occurred when using NAS to add an out-of-territory account when the Salesforce username contained non-ASCII characters.

CRM-231443

Order Management

Platform Issue Description Issue Number

iPad

When an order line was created or edited, the column header did not display the full width of the text.

CRM-232087

Sample Management

Platform Issue Description Issue Number

Online (Lightning)

When users selected the Save button after creating a sample inventory for another user, the inventory continued to display.

CRM-233927

Sync

Platform Issue Description Issue Number

Online

When a duplicate TSF_vod record was created on a mobile device, a sync error occurred on a field that was not modified. 

CRM-227189

Windows

The Last_WinModern_Sync_vod field did not update for users after a full refresh.

CRM-232300

21R2.1 Maintenance Notes

The items listed below were added in 21R2.1.

212.1.501 (September 24, 2021)

Engage Meeting

Platform Issue Description Issue Number

iPad

Users were sometimes unable to start Engage Meetings.

CRM-234657

212.1.500 (September 23, 2021)

Approved Email

Platform Issue Description Issue Number

iPad

An error occurred when attaching email fragments to an Events Management Approved Email.

CRM-234312

CRM-234373

212.1.400 (September 16, 2021)

Call Reporting

Platform Issue Description Issue Number

iPad

When users displaying CLM content using the updateCurrentRecordsOnExit() javascript function exited a remote meeting and then immediately selected the Done button to exit the media player, or selected the Done button multiple times when exiting CLM, values set by online triggers or workflows during the creation of a record were not saved.

CRM-232745

CLM

Platform Issue Description Issue Number

Online

Users could not share video slides in an Engage Meeting.

CRM-233619

CRM-233979

212.1.300 (September 9, 2021)

CLM 

Platform Issue Description Issue Number

Online

The online CLM media library did not correctly filter presentations based on detail groups.

CRM-233071

Events Management

Platform Issue Description Issue Number

iPad

An error occurred when attempting to reschedule an event to have a start date in the past.

CRM-232248

Medical Inquiries

Platform Issue Description Issue Number

Online

When creating or editing a Medical Inquiry in Lightning, the lookup fields were shorter than expected, with the search icon displayed outside of the field instead of within it.

CRM-233115

Territory Management

Platform Issue Description Issue Number

iPad

When out-of-territory accounts were added to a territory as targets via Enhanced Territory Feedback, defined default goals did not create new MCCP Channel and Product records in Align.

CRM-233079

212.1.202 (September 7, 2021)

Call Sampling

Platform Issue Description Issue Number

iPad

When disbursing face-to-face High-Value Promo items for the default recipient on a group call (non-unique activity), signatures that were accepted were not saved to the call.

CRM-233475

212.1.201 (September 3, 2021)

Application Infrastructure

Platform Issue Description Issue Number

iPad

An issue could occur where devices upgrading to iOS 15 would not load Veeva CRM.

CRM-233237

Engage Meeting

Platform Issue Description Issue Number

Online 

If a user deleted a call record for a scheduled meeting, a null pointer exception error occurred. 

CRM-233218

212.1.200 (September 2, 2021) 

Announcements

To align with Veeva internal security policies, the vadmin email address managed by Veeva now uses the @sfmail.veevacrm.com domain. The @veeva.com email domain is no longer supported. For orgs with policies restricting allowed email domains, Veeva added sfmail.veevacrm.com to the allowed list. Customers do not need to take any action for this change.

CLM 

Platform Issue Description Issue Number

Online

CLM content assigned to Detail Topic products did not display in the media library.

CRM-232108
CRM-232514

Online

A CLM sync error occurred when the Version_vod field on a CLM_Presentation_vod record was blank or populated with the incorrect format.

CRM-232347

Engage Meeting

Platform Issue Description Issue Number

iPad

A scripting error caused sync errors when syncing Remote_Meeting_vod records to the Online platform.

CRM-232095

Online

CLM Presentations in the Media Player did not respect the Start_Date_vod and End_Date_vod field values.

CRM-221352

Online

In the 21R2 release, Veeva found the Engage Meeting Attendance Tracking process duplicated meeting connections for meetings that took place in June, July, and part of August. Engage Meeting displayed every connection twice for each meeting.

Veeva is removing the duplicate remote meeting attendee records on Friday, 9/10. See the Trust announcement for more information. If you would like a copy of the records removed from your org, please request the list from support.

CRM-232094

Events Management

Platform Issue Description Issue Number

iPad

When creating Child Events, fields did not correctly copy over from the Parent Event.

CRM-231949
CRM-232142

Online

Users could not delete EM_Event_vod records despite having correct OLS Access.

CRM-232239

Online

In Lightning-enabled orgs, Events Management pages used an incorrect font.

CRM-229660

Lightning Business Apps

Platform Issue Description Issue Number

Online

The Event Coordinator app did not deploy successfully when there was a duplicate field value.

CRM-231925

MCCP 

Platform Issue Description Issue Number

Online 

Pull-in fields on the MC_Cycle_Plan_Target_vod object were not populated when the combined length of the field names exceeded 6,000 characters.

CRM-230305

Other

Platform Issue Description Issue Number

Windows

Uploaded files did not display the file extension as part of the file name.

CRM-231811

212.1.100 (August 26, 2021)

Account Management

Platform Issue Description Issue Number

iPad

When a user navigated to Apple Maps from an Account Detail screen, the same address was plotted multiple times. 

CRM-220904

Windows

The index bar on the My Accounts tab displayed incorrectly for users with Child Accounts enabled.  

CRM-225895

Online

The DCR line on custom address fields was not populated when using a country-specific version of the ACCT_HIER_ADDR_COPY_FIELDS Veeva Message.  

CRM-228599

Online 

After clearing the value from a DCR Editable Email field, an Invalid Email error message displayed.

CRM-228678

Online 

When a user with multiple territories selected All Accounts on the My Accounts tab, data for a default territory incorrectly displayed.

CRM-229367

Call Reporting

Platform Issue Description Issue Number

Online

When users with only one product assigned in My Setup created a call report where the zvod_Detailing_vod field was not on the page layout, the Detailed_Products_vod field was populated even though the user did not select any detail products for the call.

CRM-227045

Online

When users rescheduled calls for child accounts, office best times did not display in the My Schedule week view.

CRM-227184

Call Sampling

Platform Issue Description Issue Number

Online

When users submitted a call report for an address that did not have a valid license, the expected error message did not display. 

CRM-231958

Call Scheduling

Platform Issue Description Issue Number

Windows

When selecting a call cycle to copy, the “call” label was not translated.

CRM-230797

CLM 

Platform Issue Description Issue Number

Windows

Using My Alerts with large amounts of CLM data caused performance issues when loading the home page.

CRM-223440

Multichannel

After setting the status of a key message to None, an error occurred when syncing CLM content.

CRM-230578

Consent Capture

Platform Issue Description Issue Number

Online

When capturing consent for a consent type using the same email address as another channel source value, the Channel_Source_vod value was incorrectly stamped on the Multichannel_Consent_vod record.

CRM-230196

Engage Meeting

Platform Issue Description Issue Number

Android (HCP App)

Attendees could not join Engage Meetings via the Android HCP App.

CRM-229037

Events Management

Platform Issue Description Issue Number

Online

Filtering the list of recipients for an Approved Email did not display available attendee statuses.

CRM-227029

Online

Duplicate notes were created if the user selected the New button multiple times in the Notes related list.

CRM-227320

Online

In non-English orgs, the Created By and Last Modified By columns of Events related lists did not include datetimes.

CRM-230197

Online

Organizers could incorrectly set an EM_Budget_vod’s Child_Budget_Allocation_vod field to null.

CRM-230256

Online

The EM_Attendee_vod, EM_Event_Speaker_vod, and EM_Event_vod fields on Survey Targets used for Event Surveys did not populate.

CRM-230309

Lightning Business Apps

Platform Issue Description Issue Number

Online

The Activity_Type__c field on the Call object was included in components of the KAM and Field Medical Lightning Business Apps, causing an error if that field did not exist in the organization.

CRM-231154

Medical Events

Platform Issue Description Issue Number

Online
Windows

Searching for child attendees to add to an event used the Parent_Child_Name_vod field instead of the Child_Name_vod field.

CRM-228918
CRM-231859

Online After saving an Event_Attendee_vod record, the list of all event attendees in the org displayed instead of only the attendees added to the event. CRM-229124

Medical Inquiries

Platform Issue Description Issue Number
Online In a Lightning-enabled org, when a user created a medical inquiry, the Select a Record Type window appeared briefly before the appropriate page displayed. CRM-224076

Online

When a user edited a saved Medical Inquiry from the detail page and added a user to the Assign To User Lookup Field, the SFDC ID displayed instead of a link to the user. 

CRM-224803

Online

When a French language user deleted a Medical Inquiry record, the confirmation message and buttons displayed in English.

CRM-225262

Online In a Lightning-enabled org, when a user created a medical inquiry and selected None from the controller picklist, the dependent picklist did not display. CRM-232163

MyInsights Studio

Platform Issue Description Issue Number

Online

After successfully deploying a page, the Success status did not persist.

CRM-229285

Online

When creating new content, the Content Type drop-down list displayed all the MyInsights record types for users without OLS access to all appropriate objects.

CRM-230047

Online

When previewing data using the Join Multiple Texts expression, the results displayed outside of the Preview section.

CRM-230100

Online

After a user with a non-English language signed in to a Studio Domain, translated labels persisted for subsequent users of the same Studio Domain.

CRM-229345

Suggestions

Platform Issue Description Issue Number

Online

Question response records are now created with a record type of Suggestion_vod when completing a Suggestions survey.  

CRM-230043

Territory Feedback

Platform Issue Description Issue Number

iPad

When users exited from an Account Profile without saving any pending challenges, the red Rejected slide bar displayed after reloading Territory Feedback.

CRM-229188

iPad

The Feedback Instructions label did not correctly translate into languages other than English.

CRM-230280

21R2.0 Maintenance Notes

The items listed below were added in 21R2.0.

212.0.402 (August 31, 2021) 

CLM 

Platform Issue Description Issue Number

Online

Presentations for all assigned products did not display in the CLM library. 

CRM-232381

Online

Media assigned to a product of type Detail Topic did not display in the CLM library. 

CRM-232514

212.0.401 (August 27, 2021) 

Engage Meeting

Platform Issue Description Issue Number

Online

When a large number of Engage meetings were requested, meetings that used the VExternal ID process timed out before generating attendees. 

CRM-232433

212.0.400 (August 26, 2021) 

Approved Email

Platform Issue Description Issue Number

iPad

When the {{insertEngageAndZoom[Language Code]}} token used an invalid language code, the token rendered as blank rather than rendering in English.

CRM-232090

Call Reporting

Platform Issue Description Issue Number

Online

When users created a call report from My Schedule, the Call Location was not editable.

CRM-231919

Online

When users created a call report from My Schedule for a child account, information from another associated child account displayed on the call report. 

CRM-232092

CLM

Platform Issue Description Issue Number
Online When users did not have visibility to the Is_Shared_Resource_vod field on the Key_Message_vod object, the CLM media library sync failed. CRM-232259

Online

When viewing media during a remote meeting launched from an account with segments, key messages with different segments still displayed.

CRM-231889

Online

Syncing single doc documents stamped with a country without a country abbreviation caused CLM sync errors and expired the single doc presentations in CRM.

CRM-231450

Online When using custom fields for CLM_Presentation_vod and Key_Message_vod records for multi-product content, CLM sync errors occurred. CRM-232164 CRM-232105
Online When users did not have visibility to the Is_Shared_Resource_vod field on the Key_Message_vod object, the CLM media library sync failed. CRM-232259

Events Management

Platform Issue Description Issue Number

Online

An error occurred when the Local Time Zone feature was enabled and the user had certain language locales.

CRM-231503
CRM-231917

Online

An error occurred when the Local Time Zone feature was enabled and the user did not have a defined language locale.

CRM-231505

212.0.300 (August 19, 2021) 

CLM 

Platform Issue Description Issue Number

Online

Updating a slide in Vault without updating the binder to which it belongs caused CLM sync failures in CRM.

CRM-231558

Online

When using Download All to download large CLM media libraries, the number of total media files to download temporarily displayed incorrectly.

CRM-231661

Online

A product mismatch warning displayed when using the gotoSlide and gotoSlideV2 JavaScript functions to navigate to a multi-product presentation with a matching product.

CRM-231786

CRM-231888

Engage Meeting

Platform Issue Description Issue Number

Online

The Russian translation of the Engage Experience Rating survey was incorrect.

CRM-228173

212.0.202 (August 18, 2021) 

Platform Issue Description Issue Number

iPad

For orgs with users set to the Hebrew language, pages of the Veeva CRM application displayed incorrectly.

CRM-231933

212.0.201 (August 13, 2021) 

CLM 

Platform Issue Description Issue Number

Windows

When sharing CLM content during a meeting, the product for the presentation was not recorded on the call report.

CRM-231773

212.0.200 (August 12, 2021)

Account Management

Platform Issue Description Issue Number

Online

The Stakeholder Navigator action did not display.

CRM-229945

Call Sampling

Platform Issue Description Issue Number

iPad

When users saved a sample opt-in signature, the signature page continued to display for a few seconds longer than expected.

CRM-230829

Call Scheduling

Platform Issue Description Issue Number

iPad

When a user selected an attendee on a Unique Activities call and then selected View Call, the parent account call displayed instead of the child account call. 

CRM-231493

CLM 

Platform Issue Description Issue Number

Online

After adding an existing slide to a binder in Vault and syncing CRM, the key message for the slide was not successfully linked to the presentation in CRM.

CRM-231133

Online

When syncing CLM media from Vault, key messages with blank Veeva External IDs in CRM were ignored and caused the sync to fail without an error message.

CRM-231240

Engage Meeting

Platform Issue Description Issue Number

Online

When blank Product_vod fields were present on Product_Group_vod records, a sync error occurred when launching the Veeva CRM Desktop app.

CRM-231026

Online

User attendees joining an Enage Meeting could edit the parent call, even when they were not the owner.

CRM-223728

Events Management

Platform Issue Description Issue Number

Windows

An error occurred when Expense Estimate Creation Rules were run.

CRM-228545

KAM 

Platform Issue Description Issue Number

Online

The Stakeholder Navigator action was not added to the page layouts included in the KAM Lightning Business app. 

CRM-230509

Medical Events

Platform Issue Description Issue Number

Online

If an attendee was added to an event by selecting their name multiple times, duplicate attendees were added to the event.

CRM-229313

Medical Inquiries

Platform Issue Description Issue Number

Online

When a Medical Inquiry record was created in Lightning, a custom picklist value was not translated.

CRM-227576

Online

When a user copied a section for delivery method fields in a medical inquiry and saved the record, the new section was blank.

CRM-230166

MyInsights

Platform Issue Description Issue Number

iPad

Channel sale data did not display correctly in the Account Summary report, and the report date did not fully display.

CRM-230252

Network Integration

Platform Issue Description Issue Number

iPad

The DCR comments modal continued to display even after the user selected Submit.

CRM-230840

Sample Management

Platform Issue Description Issue Number

Windows

When users saved a call report with samples online, then deleted the samples using a Windows device and submitted the call report, the Is_Sampled_Call_vod check box stayed selected online.

CRM-230913

Suggestions

Platform Issue Description Issue Number

iPad

A handshake icon displayed on each Call Objective suggestion for an account. 

CRM-231209

Territory Management

Platform Issue Description Issue Number

Online

Accounts remained assigned to territories after a Mass Territory Assignment event when the territory was not in any Brick_to_Terr_vod or Zip_to_Terr_vod records.

CRM-230273


212.0.101 (August 3, 2021)

Call Sampling

Platform Issue Description Issue Number

iPhone

After a user resolved an error on a child account call, an error occurred.  

CRM-230598

Network Integration

Platform Issue Description Issue Number

iPad

After a user selected Submit when creating an account, the Submitted pill displayed, but the account was not created. 

CRM-230682

iPad

When a user saved a correction to a required field error when editing an account, another error occurred. 

CRM-230686

212.0.100 (July 29, 2021)

Account Management

Platform Issue Description Issue Number

Online

When a user attempted a mass update of Product Metrics records, some fields associated with the user’s available Detail Topics and Detail Products did not display.

CRM-224908

Online 

When a user created a view using a large amount of picklist values in the Product Metrics field, a temporary server error displayed.

CRM-226803

Online

Calls displayed with different time zones on the Account Timeline and the Call related list.

CRM-227005

Online

When a user selected Edit DCR and then Cancel on an account record, an Account screen with a single column displayed in the Lightning Experience.

CRM-227675

Online 

Selecting the My Accounts tab caused an error.

CRM-228182

Call Objectives

Platform Issue Description Issue Number

Windows

When a user created a call report from a Call Objective, the associated Call Objective did not display on the call report when its record type did not have fields displayed on the Page Layout.

CRM-226333

Windows

When a user selected a Call Objective, an error occurred.

CRM-227264

Call Scheduling

Platform Issue Description Issue Number

Online

When a manager viewed a user’s activities on the My Schedule screen and the user’s firstname value was empty, Null displayed.

CRM-226885

CLM 

Platform Issue Description Issue Number

Online

When cloning a presentation, any related key message without a Media File Name was not cloned. 

CRM-220252

Windows

When viewing presentations in the media library in Table view, the Directory column displayed the Salesforce IDs of the Directory_vod records  instead of the directory names.

CRM-225390

Windows

When viewing labels for a presentation, selecting the X button for a label did not remove it.

CRM-226720

Windows

Video slides did not play audio correctly.

CRM-227280

Multichannel A CLM sync error occurred when syncing staged presentations that include slides linked to staged sub-presentations. CRM-230080

Engage Meeting

Platform Issue Description Issue Number

Online

Sync errors sometimes occurred after Engage Meetings were started from the iPad with user attendees joining from CRM Online.

CRM-229019

Online In the CRM Engage app, after navigating from a sub presentation CLM slide back to the main presentation and then closing CLM, the final slide that displayed was not properly recorded on the call.  

Online

In the CRM Engage app, certain CLM content caused the device memory consumption to spike, resulting in an error.

CRM-226124

Events Management

Platform Issue Description Issue Number

Windows

When Expense Limit Rules were configured, event organizers could not select an event approver.

CRM-226731

Online

Hyperlink URLs generated from tokens in print invitations wrapping multiple lines did not function correctly when the invitation was generated.

CRM-226746

Online Multi-currency orgs did not correctly translate currencies when calculating speaker caps. CRM-226906

Online

When accounts had the same email address in multiple fields, email addresses did not populate correctly when the account was reconciled as a walk-in attendee.

CRM-226915

Online

Sign in Rules configuration did not function correctly when a blank space was added to the EM_Event_Rule_vod object page layout.

CRM-227726

Online

When the EM_Event_Attendee_vod object had private share settings and a user who was not a team member triggered the run action of an Event Business Rule with violations, an error occurred.

CRM-228095

Inventory Monitoring

Platform Issue Description Issue Number

iPad

When a user attempted to take a photo as an attachment, the camera was locked in portrait orientation. 

CRM-227739

Medical Inquiries

Platform Issue Description Issue Number

Online

Columns on the Account Search page were truncated in Lightning mode.

CRM-224398

Online

When ‘Phone’ was selected as the delivery method offline, it did not display online.

CRM-227471

Online

When a user changed the Delivery Method from ‘In Person’ to ‘Email’ on a Medical Inquiry and saved it, the address still displayed on the detail page.

CRM-224791
CRM-224800

Online When a user added a new ship-to address and saved the record, the address displayed in the pre-existing address picklist. CRM-229980

MyInsights

Platform Issue Description Issue Number

iPad

When launching CLM media from MyInsights content using the launchMediaForAccount JavaScript method, the media library did not display correctly and exiting the library did not navigate back to MyInsights.

CRM-224841

Online

The executeSuggestionAction JavaScript method did not work for MyInsights content if the No_Homepage_vod check box on the targeted Suggestion_vod record was selected.

CRM-227116

Online

The picklist values for the Status filter on the Territory Insights visualization were not translated.

CRM-227570

MyInsights Studio

Platform Issue Description Issue Number

Online

After updating the Test Account on the Properties tab, selecting Save did not save the updated account.

CRM-225597

Online

The Greater Than or Equal expression did not display the greater than or equal to symbol.

CRM-226809

Online

When editing a Summarize element, the OK button is available when no fields are added.

CRM-228111

Online

When a data element was used in a one-for-one calculation and the calculated data was selected as the data source for a Trend Chart display element, the original data element was deleted.

CRM-227556

Order Management

Platform Issue Description Issue Number

Windows

After a user split an order, the Add & Close button that displayed on the Order Entry page did not work.

CRM-230106

Windows

When a user created an order and selected Sign, the previously editable fields on the Order Lines page were also editable on the signature page.

CRM-230202

Suggestions

Platform Issue Description Issue Number

iPad

Multiple email-type suggestions for the same account were grouped under the same Email Action icon regardless of the value in the Email_Template_vod field. 

CRM-226340

Windows

When a user quickly selected Mark as Completed multiple times for a single suggestion, multiple suggestion feedback records were sometimes created for the suggestion. 

CRM-227594

Territory Feedback

Platform Issue Description Issue Number

iPad

Some account profiles did not fully display. 

CRM-228888

Territory Management

Platform Issue Description Issue Number

Online

Mass assignment obs failed even though errors did not display. 

CRM-229298
CRM-230095