Browser (Lightning)

When users created an account via the new account wizard and selected a record type other than the default record type, an error occurred on save. 

iPad

Sometimes the values for custom Call2_vod fields were removed.

Browser (Lightning)

When a user attempted to edit a medical inquiry, a validation error did not display.

iPad

When a user created an order with Fixed Units of Measure enabled, selected a product and selected the quantity field on the case calculator without changing it, then selected Next Product, the product was added to the order line with a zero quantity.

Online (Classic)

Cvent integrations did not correctly update Meeting Requests.

iPad

When a user tried to save a Medical Insight with a value in the Description field using an external keyboard, an error occurred and the field was cleared.

Windows Tablet

A scripting error caused sent emails to be delayed when they included the {{userPhoto}} token.

iPad

When viewing the Account Timeline, the first digit of the date was cropped from records on the left side of the screen for some users.

Browser (Classic)

Drafted Email Templates in Vault caused a sync error when the template’s product was empty or invalid.

Browser (Classic)

An error occurred when a single email recipient was defined for large numbers of Monitoring_Rule_vod records.

iPad

For orgs with OAuth enabled, when users exited the Veeva CRM while autosync was uploading data, a sync error occurred the next time the user launched the app.

Windows Tablet

When a user’s territory assignment was changed online, the old territory assignment was not updated during an incremental sync.

Browser (Classic)

When a Connection Exception occurred during mobile transaction parsing, an error did not display.

iPad

When users selected View Account for an account outside of their assigned territories in My Schedule, the expected error message did not display. 

iPad

When viewing search results, users could not select presentations displayed at the bottom of the screen.

Browser (Classic)

When the ENHANCED_COACHING_COLS Veeva Message was not cached and the second and third HTTP request began before the first request completed, some information did not display on Advanced Coaching Reports. 

iPad

When the Consent_Expires_In_vod field on a Consent_Type_vod record was set to One_Year_vod, the expiration date was calculated incorrectly.

Browser (Classic)

While Local Time and Time Zones were enabled, the Start_Time_vod and End_Time_vod fields were not accurately reflected in UTC format when data loading old events.

iPad

The Prescriber Level Formulary report did not display correctly.

Browser (Classic)

The default value for the Record Type for a Medical Inquiry picklist in Lightning displayed when the record had a null value. 

Browser (Classic)

The Order API experienced slow response times.

Browser (Classic)

Approved Email surveys did not display line breaks.

iPad

When users attempted to select multiple accounts on the My Accounts page, the radio buttons were not selectable. 

Browser (Classic)

When joining a meeting from an unsupported browser, the Unsupported Browsers landing page displayed IE 11 as a supported browser.

Browser (Classic)

When users requested a signature for BRC sampling via EWS Links and they did not have access to the Country_vod field on the Account object, the EWS Link did not generate.

Browser (Classic)

CLM syncs failed without error messages.

Browser (Classic)

Check box formula fields did not translate correctly.

Browser (Classic)

When users did not have Anonymous Tracking enabled but did have access to the Activity_Tracking_vod on the Multichannel_Consent_vod object, the Opened and Clicked events were not tracked on Sent_Email_vod records.

Browser (Classic)

When call location was enabled and a Call2_vod record was created without a location, updating the record with a location did not save the Child_Account_vod value.

Browser (Classic)

When the Parent_Multichannel_Activity_vod field was one of the first six fields on the Multichannel_Activity_vod object page layout, Multichannel_Activity_vod records with the Parent_Multichannel_Activity_vod field populated did not display on the Account Timeline.

iPad

When users scanned barcodes in portrait mode, an error occurred.

Browser (Classic)

A sync error occurred if the user started an Engage meeting online, then attempted to schedule an Engage meeting on the same call on the iPad.

Browser (Classic)

End Dates of created events were not set correctly.

Browser (Classic)

When a user created a medical inquiry for multiple products in Lightning, then edited one of the records, after submitting the MI the edited record did not display a Record a Call link. 

iPad

Email address editability on the Manage Email Addresses screen was not correct for DCR fields. 

Browser (Classic)

Queries entered in the {{customContent}} token pulled in matching data from deleted records.

Browser (Classic)

Monitored_Text_vod records were not generated when there was a large number of records with custom categories. 

iPad

When Lebanon users with an en_US language locale added samples to the call report via mass sampling, the sample lot expiration date warning incorrectly displayed for unexpired sample lots.

Desktop

An error occurred in an Engage meeting when the call to Zoom returned an unexpected response.

Browser (Classic)

Duplicate notes were created if the user selected the New button multiple times in the Notes related list.

Windows Tablet

When a validation rule referenced a field not on the changed page layout, the validation rule did not correctly retrieve the field value on execution.  

iPad

The Inventory Monitoring History tab did not display the correct number for the amount of available records.

Browser (Classic)

The Medical Discussions product selector excluded restricted products.

Online (Lightning)

The Record a Call link did not display for sections of a medical inquiry (using the --mpi configuration).

Windows Tablet

MyInsights content on the home page did not display correctly.

Browser (Classic)

An error occurred when using NAS to add an out-of-territory account when the Salesforce username contained non-ASCII characters.

iPad

When an order line was created or edited, the column header did not display the full width of the text.

Online (Lightning)

When users selected the Save button after creating a sample inventory for another user, the inventory continued to display.

Windows Tablet

The Last_WinModern_Sync_vod field did not update for users after a full refresh.

iPad

Users were sometimes unable to start Engage meetings.

iPad

An error occurred when attaching email fragments to an Events Management Approved Email.

iPad

When users displaying CLM content using the updateCurrentRecordsOnExit() javascript function exited a remote meeting and then immediately selected the Done button to exit the media player, or selected the Done button multiple times when exiting CLM, values set by online triggers or workflows during the creation of a record were not saved.

Browser (Classic)

Users could not share video slides in an Engage meeting.

Browser (Classic)

The online CLM media library did not correctly filter presentations based on detail groups.

iPad

An error occurred when attempting to reschedule an event to have a start date in the past.

Browser (Classic)

When creating or editing a Medical Inquiry in Lightning, the lookup fields were shorter than expected, with the search icon displayed outside of the field instead of within it.

iPad

When out-of-territory accounts were added to a territory as targets via Enhanced Territory Feedback, defined default goals did not create new MCCP Channel and Product records in Align.

iPad

When disbursing face-to-face High-Value Promo items for the default recipient on a group call (non-unique activity), signatures that were accepted were not saved to the call.

iPad

An issue could occur where devices upgrading to iOS 15 would not load Veeva CRM.

Online 

If a user deleted a call record for a scheduled meeting, a null pointer exception error occurred. 

Browser (Classic)

A CLM sync error occurred when the Version_vod field on a CLM_Presentation_vod record was blank or populated with the incorrect format.

In the 21R2 release, Veeva found the Engage meeting Attendance Tracking process duplicated meeting connections for meetings that took place in June, July, and part of August. Engage meeting displayed every connection twice for each meeting.

Veeva is removing the duplicate remote meeting attendee records on Friday, 9/10. See the Trust announcement for more information. If you would like a copy of the records removed from your org, please request the list from support.

Browser (Classic)

In Lightning-enabled orgs, Events Management pages used an incorrect font.

Browser (Classic)

The Event Coordinator app did not deploy successfully when there was a duplicate field value.

Online 

Pull-in fields on the MC_Cycle_Plan_Target_vod object were not populated when the combined length of the field names exceeded 6,000 characters.

Windows Tablet

Uploaded files did not display the file extension as part of the file name.

Online 

When a user with multiple territories selected All Accounts on the My Accounts tab, data for a default territory incorrectly displayed.

Browser (Classic)

When users rescheduled calls for child accounts, office best times did not display in the My Schedule week view.

Browser (Classic)

When users submitted a call report for an address that did not have a valid license, the expected error message did not display. 

Windows Tablet

When selecting a call cycle to copy, the “call” label was not translated.

Multichannel

After setting the status of a key message to None, an error occurred when syncing CLM content.

Browser (Classic)

When capturing consent for a consent type using the same email address as another channel source value, the Channel_Source_vod value was incorrectly stamped on the Multichannel_Consent_vod record.

Android (HCP App)

Attendees could not join Engage meetings via the Android HCP App.

Browser (Classic)

The EM_Attendee_vod, EM_Event_Speaker_vod, and EM_Event_vod fields on Survey Targets used for Event Surveys did not populate.

Browser (Classic)

The Activity_Type__c field on the Call object was included in components of the KAM and Field Medical Lightning Business Apps, causing an error if that field did not exist in the organization.

Browser (Classic)

After a user with a non-English language signed in to a Studio Domain, translated labels persisted for subsequent users of the same Studio Domain.

Browser (Classic)

Question response records are now created with a record type of Suggestion_vod when completing a Suggestions survey.  

iPad

The Feedback Instructions label did not correctly translate into languages other than English.

Browser (Classic)

Media assigned to a product of type Detail Topic did not display in the CLM library. 

Browser (Classic)

When a large number of Engage meetings were requested, meetings that used the VExternal ID process timed out before generating attendees. 

iPad

When the {{insertEngageAndZoom[Language Code]}} token used an invalid language code, the token rendered as blank rather than rendering in English.

Browser (Classic)

When users created a call report from My Schedule for a child account, information from another associated child account displayed on the call report. 

Browser (Classic)

An error occurred when the Local Time Zone feature was enabled and the user did not have a defined language locale.

Browser (Classic)

Browser (Classic)

The Russian translation of the Engage Experience Rating survey was incorrect.

iPad

For orgs with users set to the Hebrew language, pages of the Veeva CRM application displayed incorrectly.

Windows Tablet

When sharing CLM content during a meeting, the product for the presentation was not recorded on the call report.

Browser (Classic)

The Stakeholder Navigator action did not display.

iPad

When users saved a sample opt-in signature, the signature page continued to display for a few seconds longer than expected.

iPad

When a user selected an attendee on a Unique Activities call and then selected View Call, the parent account call displayed instead of the child account call. 

Browser (Classic)

When syncing CLM media from Vault, key messages with blank Veeva External IDs in CRM were ignored and caused the sync to fail without an error message.

Browser (Classic)

User attendees joining an Enage Meeting could edit the parent call, even when they were not the owner.

Windows Tablet

An error occurred when Expense Estimate Creation Rules were run.

Browser (Classic)

The Stakeholder Navigator action was not added to the page layouts included in the KAM Lightning Business app. 

Browser (Classic)

If an attendee was added to an event by selecting their name multiple times, duplicate attendees were added to the event.

Browser (Classic)

When a user copied a section for delivery method fields in a medical inquiry and saved the record, the new section was blank.

iPad

Channel sale data did not display correctly in the Account Summary report, and the report date did not fully display.

iPad

The DCR comments modal continued to display even after the user selected Submit.

Windows Tablet

When users saved a call report with samples online, then deleted the samples using a Windows Tablet device and submitted the call report, the Is_Sampled_Call_vod check box stayed selected online.

iPad

A handshake icon displayed on each Call Objective suggestion for an account. 

Browser (Classic)

Accounts remained assigned to territories after a Mass Territory Assignment event when the territory was not in any Brick_to_Terr_vod or Zip_to_Terr_vod records.

iPhone

After a user resolved an error on a child account call, an error occurred.  

iPad

When a user saved a correction to a required field error when editing an account, another error occurred. 

Online 

Selecting the My Accounts tab caused an error.

Windows Tablet

When a user selected a Call Objective, an error occurred.

Browser (Classic)

When a manager viewed a user’s activities on the My Schedule screen and the user’s firstname value was empty, Null displayed.

Browser (Classic)

In the CRM Engage app, certain CLM content caused the device memory consumption to spike, resulting in an error.

Browser (Classic)

When the EM_Event_Attendee_vod object had private share settings and a user who was not a team member triggered the run action of an Event Business Rule with violations, an error occurred.

iPad

When a user attempted to take a photo as an attachment, the camera was locked in portrait orientation. 

Browser (Classic)

The picklist values for the Status filter on the Territory Insights visualization were not translated.

Browser (Classic)

When a data element was used in a one-for-one calculation and the calculated data was selected as the data source for a Trend Chart display element, the original data element was deleted.

Windows Tablet

When a user created an order and selected Sign, the previously editable fields on the Order Lines page were also editable on the signature page.

Windows Tablet

When a user quickly selected Mark as Completed multiple times for a single suggestion, multiple suggestion feedback records were sometimes created for the suggestion. 

iPad

Some account profiles did not fully display. 

Browser (Classic)

Mass assignment obs failed even though errors did not display.