20R3.0 Maintenance Notes

The items listed below were added in 20R3.0. Maintenance items in the Veeva application are corrections to existing functionality.

Engage Web Client Hotfix (January 8, 2021)

In order to comply with a Zoom Security update, the Web Client is being updated for Engage.

Known Issue

When an HCP joins a meeting via the updated Web Client and leaves before the host ends the meeting, an additional Remote_Meeting_Attendee_vod record may be created. This additional Remote_Meeting_Attendee_vod record can be identified by a very short duration (approximately 1-2 seconds), no lookup to Call, and an alphanumeric string in the Participant ID.

203.0.301 (January 7, 2020)

Call Sampling

Platform Issue Description Issue Number

iPad

If a banner image was not configured for the signature page, the signature page headers and receipt picklist were displayed with incorrect spacing. 

CRM-214578

Consent Capture

Platform Issue Description Issue Number

Browser (Classic)

When a double opt-in confirmation for a custom channel was sent from the iPad platform, a Subscribe All token displayed instead of the subchannel label name. 

CRM-214342

203.0.300 (December 17, 2020)

Call Reporting

Platform Issue Description Issue Number

iPad

When a user edited the location on a child call report after the user’s visibility to the parent account was removed, a duplicate child call report was created.

CRM-212061

Call Sampling

Platform Issue Description Issue Number

Windows Tablet

When a user removed and then re-selected the sample recipient on a call against a business account, an error occurred.

CRM-214155

CLM

Platform Issue Description Issue Number

Windows Tablet

When adding slides to a custom single-product presentation, selecting a slide to add to the presentation did not maintain the scroll position of the slide library.

CRM-212774

Engage Meeting

Platform Issue Description Issue Number

Browser (Classic)

When a user created a call using CRM on Windows Tablet, synced, then scheduled an Engage Meeting for the call online, the Last Meeting Start Date Time value was not stamped when the Engage Meeting started.

CRM-212518

Browser (Classic)

When meeting attendees who joined from the Engage Web Client were admitted from a waiting room, they were not admitted into the meeting.

CRM-213820

Events Management

Platform Issue Description Issue Number

Windows Tablet

When a user selected Next on the Choose Template screen for an Approved Email, an error occurred. 

CRM-213972

Suggestions

Platform Issue Description Issue Number

iPad

Suggestions did not display when the user’s Locale was set to Thailand.

CRM-212238

203.0.200 (December 10, 2020)

Account Management

Platform Issue Description Issue Number

Browser (Classic)

The columns on the Survey Target related list on the Child Account screen did not adjust to the contents, causing the characters to overlap. 

CRM-212394

Approved Notes

Platform Issue Description Issue Number

Browser (Classic)

The Approved Notes monitoring process failed when processing large amounts of records.

CRM-212675

Call Reporting

Platform Issue Description Issue Number

Browser (Classic)

When users with the locale set to Canada, Hungary, China, Taiwan, or Slovakia recorded or viewed a call, the Call Datetime displayed in a different format than expected.

CRM-211099

Call Sampling

Platform Issue Description Issue Number

Windows Tablet

When a user rapidly added and then deleted duplicate samples from a call report, the original sample record was deleted as well.

CRM-211589

Engage Meeting

Platform Issue Description Issue Number

iPad

When capturing a remote signature, an error message sometimes displayed as if the attendee was not connected, even when they were.

CRM-210507

Windows Tablet

An error occurred when using the goToSlide() function to navigate to a sub-presentation slide in the CRM Engage app.

CRM-212144

Web Client

Attendees joining Engage Meetings via the Web Client on Chrome will notice significantly improved VoIP quality.

CRM-205761

Events Management

Platform Issue Description Issue Number

iPad

Validation errors did not display when they prevented the creation of an event business rule.

CRM-212687

Multichannel Cycle Plans

Platform Issue Description Issue Number

iPad

The orange dot indicator, which identifies targets with edited goals, displayed over the Targets column title on the MCCP Edit Goals tab, preventing users from filtering for the rows containing an orange dot.

CRM-212293

Sync

Platform Issue Description Issue Number

Browser (Classic)

When syncing CRM MyInsights with Nitro data, the Nitro data sync was unresponsive.

CRM-213056

203.0.101 (December 2, 2020)

Application Infrastructure

Platform Issue Description Issue Number

Browser (Classic)

Users were unable to download activity logs in Classic orgs because they were using the DownloadActivityLogLgtnVod Lightning Ready Visualforce component.

CRM-213006

203.0.100 (November 25, 2020)

Account Management

Platform

Issue Description

Issue Number

Browser (Classic)

Dynamic Attribute fields displayed in the Mass Update section but could not be updated.

CRM-208633

iPhone

After searching for an account, URL fields behaved as expected but displayed with grayed-out text. 

CRM-210519

Browser (Classic)

When a user changed opt-in preferences while sending an Approved Email from My Accounts, an incomplete Consent Capture screen displayed.

CRM-210616

iPad

When a user selected the View link associated with the Territory field on an Account Detail screen, an error occurred. 

CRM-212227

Approved Email

Platform Issue Description Issue Number
Online After a user selected Send Email from a Medical Event, then modified consent preferences, the user was not redirected back to the Medical Event detail page. CRM-211708

Call Reporting

Platform

Issue Description

Issue Number

iPad

When an offline user attempted to submit a call that was already submitted online, an error occurred. 

CRM-211872

iPad

The Record Type field incorrectly displayed Record Type ID as the field label.

CRM-211721

iPad, Online, Windows In the Winter '21 release, Salesforce changed the order they return record types in their metadata API. The sort order for record types is now alphabetical by untranslated record type label, case sensitive. CRM-210659

Call Scheduling

Platform

Issue Description

Issue Number

Browser (Classic)

When a Lightning Experience user edited a call in My Schedule, the Call Detail screen displayed in Salesforce Classic mode.

CRM-210644

Browser (Classic)

When a user attempted to view another user’s calendar through Shared Calendar, the other user’s calendar did not load.

CRM-211398

iPad

When a user selected Agenda View in My Schedule, an error occurred.

CRM-212245

CLM

Platform

Issue Description

Issue Number

iPad

An error occurred when selecting a presentation slide.

CRM-211853

Contracts

Platform

Issue Description

Issue Number

Browser (Classic)

When two different currencies were used with Contract Batch, the result was incorrect.

CRM-209422

Browser (Classic)

When both Contract Templates and Speaker Contract Templates were configured, a user was unable to view only Contract Templates.

CRM-210982

iPad

When a user selected Sign before saving, the application failed.

CRM-211949

CRM Vault Metadata

Platform

Issue Description

Issue Number

Browser (Classic)

When CRM credentials were invalid, selecting Validate on Vault Credentials caused an Invalid Credentials error.

CRM-208198

Engage Meeting

Platform

Issue Description

Issue Number

Android

The HCP App’s settings page displayed incorrect Engage Server and Landing Page URLs.

CRM-211157

Browser (Classic)

A scripting error caused logging attendance on the Web Client to fail.

CRM-212201

Events Management

Platform

Issue Description

Issue Number

Browser (Classic)

The Meal Opt-in field value displayed incorrectly on the Bulk-Update confirmation modal.

CRM-210721

Browser (Classic)

When the Child Account feature is enabled, the Business Account associated with the event automatically populated in the filter for adding attendees to an event.

CRM-211058

iPad

An error occurred when adding an attachment to an event.

CRM-211472

iPad

The No Meal indicator on the Summary tab of the Digital Sign-in Sheet displayed when Meal Opt-in was not enabled.

CRM-211659

iPad

An error occurred when creating an event or searching for an event.

CRM-211834

Lightning Ready Upgrade

Platform

Issue Description

Issue Number

Browser (Classic)

An error occurred after deploying the Lightning Ready Upgrade in an org where the system administrator’s language was not English.

CRM-211176

Medical Inquiries

Platform

Issue Description

Issue Number

Browser (Classic)

When a MIFR was submitted with missing fields, the validation rule did not prevent it from being saved.

CRM-210446

Browser (Classic)

A word in the ASSIGN_TO_ERROR Veeva message was misspelled.

CRM-211473

Online Since Medical Inquiry Reports were disabled for certain Lightning Ready orgs, an updated package was applied to these orgs to re-enable Medical Inquiry Reports. CRM-212009

MyInsights

Platform

Issue Description

Issue Number

iPad
Online
Windows

In the out-of-the-box Account Plan Dashboard visualization, a field label in a table header was not translated.

CRM-209978

Network Integration

Platform

Issue Description

Issue Number

iPad

In some cases, DCRs were not generated when attempting to change an account’s email address through Approved Email.

CRM-210478

CRM-210561

Order Management

Platform

Issue Description

Issue Number

Browser (Classic)

After saving an order line, an error occurred.

CRM-210224

Browser (Classic)

When an Account Group contained a special character, products were not available when creating an order.

CRM-211668

iPad

When OM Split Mode was 0, the application failed when splitting the order.

CRM-212265

Suggestions

Platform

Issue Description

Issue Number

Browser (Classic)

After configuring Suggestions for Approved Email, Posted {0} | Posted {0} displayed intermittently on the Suggestions screen. 

CRM-210463

iPad

The same tag displayed multiple times on some Suggestions. 

CRM-211259

Surveys

Platform

Issue Description

Issue Number

iPad

Child questions displayed whether or not the correct parent question response was selected. 

CRM-207915