20R3.0 Maintenance Notes
The items listed below were added in 20R3.0. Maintenance items in the Veeva application are corrections to existing functionality.
Engage Web Client Hotfix (January 8, 2021)
In order to comply with a Zoom Security update, the Web Client is being updated for Engage.
Known Issue
When an HCP joins a meeting via the updated Web Client and leaves before the host ends the meeting, an additional Remote_Meeting_Attendee_vod record may be created. This additional Remote_Meeting_Attendee_vod record can be identified by a very short duration (approximately 1-2 seconds), no lookup to Call, and an alphanumeric string in the Participant ID.
203.0.301 (January 7, 2020)
Call Sampling
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
If a banner image was not configured for the signature page, the signature page headers and receipt picklist were displayed with incorrect spacing. |
CRM-214578 |
Consent Capture
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Browser (Classic) |
When a double opt-in confirmation for a custom channel was sent from the iPad platform, a Subscribe All token displayed instead of the subchannel label name. |
CRM-214342 |
203.0.300 (December 17, 2020)
Call Reporting
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
When a user edited the location on a child call report after the user’s visibility to the parent account was removed, a duplicate child call report was created. |
CRM-212061 |
Call Sampling
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Windows Tablet |
When a user removed and then re-selected the sample recipient on a call against a business account, an error occurred. |
CRM-214155 |
CLM
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Windows Tablet |
When adding slides to a custom single-product presentation, selecting a slide to add to the presentation did not maintain the scroll position of the slide library. |
CRM-212774 |
Engage Meeting
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Browser (Classic) |
When a user created a call using CRM on Windows Tablet, synced, then scheduled an Engage meeting for the call online, the Last Meeting Start Date Time value was not stamped when the Engage meeting started. |
CRM-212518 |
|
Browser (Classic) |
When meeting attendees who joined from the Engage Web Client were admitted from a waiting room, they were not admitted into the meeting. |
CRM-213820 |
Events Management
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Windows Tablet |
When a user selected Next on the Choose Template screen for an Approved Email, an error occurred. |
CRM-213972 |
Suggestions
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
Suggestions did not display when the user’s Locale was set to Thailand. |
CRM-212238 |
203.0.200 (December 10, 2020)
Account Management
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Browser (Classic) |
The columns on the Survey Target related list on the Child Account screen did not adjust to the contents, causing the characters to overlap. |
CRM-212394 |
Approved Notes
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Browser (Classic) |
The Approved Notes monitoring process failed when processing large amounts of records. |
CRM-212675 |
Call Reporting
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Browser (Classic) |
When users with the locale set to Canada, Hungary, China, Taiwan, or Slovakia recorded or viewed a call, the Call Datetime displayed in a different format than expected. |
CRM-211099 |
Call Sampling
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Windows Tablet |
When a user rapidly added and then deleted duplicate samples from a call report, the original sample record was deleted as well. |
CRM-211589 |
Engage Meeting
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
When capturing a remote signature, an error message sometimes displayed as if the attendee was not connected, even when they were. |
CRM-210507 |
|
Windows Tablet |
An error occurred when using the goToSlide() function to navigate to a sub-presentation slide in the CRM Engage app. |
CRM-212144 |
|
Web Client |
Attendees joining Engage meetings via the Web Client on Chrome will notice significantly improved VoIP quality. |
CRM-205761 |
Events Management
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
Validation errors did not display when they prevented the creation of an event business rule. |
CRM-212687 |
Multichannel Cycle Plans
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
The orange dot indicator, which identifies targets with edited goals, displayed over the Targets column title on the MCCP Edit Goals tab, preventing users from filtering for the rows containing an orange dot. |
CRM-212293 |
Sync
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Browser (Classic) |
When syncing CRM MyInsights with Nitro data, the Nitro data sync was unresponsive. |
CRM-213056 |
203.0.101 (December 2, 2020)
Application Infrastructure
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Browser (Classic) |
Users were unable to download activity logs in Classic orgs because they were using the DownloadActivityLogLgtnVod Lightning Ready Visualforce component. |
CRM-213006 |
203.0.100 (November 25, 2020)
Account Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
Dynamic Attribute fields displayed in the Mass Update section but could not be updated. |
CRM-208633 |
|
iPhone |
After searching for an account, URL fields behaved as expected but displayed with grayed-out text. |
CRM-210519 |
|
Browser (Classic) |
When a user changed opt-in preferences while sending an Approved Email from My Accounts, an incomplete Consent Capture screen displayed. |
CRM-210616 |
|
iPad |
When a user selected the View link associated with the Territory field on an Account Detail screen, an error occurred. |
CRM-212227 |
Approved Email
| Platform | Issue Description | Issue Number |
|---|---|---|
| Online | After a user selected Send Email from a Medical Event, then modified consent preferences, the user was not redirected back to the Medical Event detail page. | CRM-211708 |
Call Reporting
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When an offline user attempted to submit a call that was already submitted online, an error occurred. |
CRM-211872 |
|
iPad |
The Record Type field incorrectly displayed Record Type ID as the field label. |
CRM-211721 |
| iPad, Online, Windows | In the Winter '21 release, Salesforce changed the order they return record types in their metadata API. The sort order for record types is now alphabetical by untranslated record type label, case sensitive. | CRM-210659 |
Call Scheduling
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
When a Lightning Experience user edited a call in My Schedule, the Call Detail screen displayed in Salesforce Classic mode. |
CRM-210644 |
|
Browser (Classic) |
When a user attempted to view another user’s calendar through Shared Calendar, the other user’s calendar did not load. |
CRM-211398 |
|
iPad |
When a user selected Agenda View in My Schedule, an error occurred. |
CRM-212245 |
CLM
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
An error occurred when selecting a presentation slide. |
CRM-211853 |
Contracts
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
When two different currencies were used with Contract Batch, the result was incorrect. |
CRM-209422 |
|
Browser (Classic) |
When both Contract Templates and Speaker Contract Templates were configured, a user was unable to view only Contract Templates. |
CRM-210982 |
|
iPad |
When a user selected Sign before saving, the application failed. |
CRM-211949 |
CRM Vault Metadata
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
When CRM credentials were invalid, selecting Validate on Vault Credentials caused an Invalid Credentials error. |
CRM-208198 |
Engage Meeting
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Android |
The HCP App’s settings page displayed incorrect Engage Server and Landing Page URLs. |
CRM-211157 |
|
Browser (Classic) |
A scripting error caused logging attendance on the Web Client to fail. |
CRM-212201 |
Events Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
The Meal Opt-in field value displayed incorrectly on the Bulk-Update confirmation modal. |
CRM-210721 |
|
Browser (Classic) |
When the Child Account feature is enabled, the Business Account associated with the event automatically populated in the filter for adding attendees to an event. |
CRM-211058 |
|
iPad |
An error occurred when adding an attachment to an event. |
CRM-211472 |
|
iPad |
The No Meal indicator on the Summary tab of the Digital Sign-in Sheet displayed when Meal Opt-in was not enabled. |
CRM-211659 |
|
iPad |
An error occurred when creating an event or searching for an event. |
CRM-211834 |
Lightning Ready Upgrade
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
An error occurred after deploying the Lightning Ready Upgrade in an org where the system administrator’s language was not English. |
CRM-211176 |
Medical Inquiries
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
When a MIFR was submitted with missing fields, the validation rule did not prevent it from being saved. |
CRM-210446 |
|
Browser (Classic) |
A word in the ASSIGN_TO_ERROR Veeva message was misspelled. |
CRM-211473 |
| Online | Since Medical Inquiry Reports were disabled for certain Lightning Ready orgs, an updated package was applied to these orgs to re-enable Medical Inquiry Reports. | CRM-212009 |
MyInsights
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
In the out-of-the-box Account Plan Dashboard visualization, a field label in a table header was not translated. |
CRM-209978 |
Network Integration
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
In some cases, DCRs were not generated when attempting to change an account’s email address through Approved Email. |
CRM-210478 CRM-210561 |
Order Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
After saving an order line, an error occurred. |
CRM-210224 |
|
Browser (Classic) |
When an Account Group contained a special character, products were not available when creating an order. |
CRM-211668 |
|
iPad |
When OM Split Mode was 0, the application failed when splitting the order. |
CRM-212265 |
Suggestions
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
After configuring Suggestions for Approved Email, Posted {0} | Posted {0} displayed intermittently on the Suggestions screen. |
CRM-210463 |
|
iPad |
The same tag displayed multiple times on some Suggestions. |
CRM-211259 |
Surveys
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
Child questions displayed whether or not the correct parent question response was selected. |
CRM-207915 |
