20R3.2 Maintenance Notes

The items listed below were added in 20R3.2. Maintenance items in the Veeva application are corrections to existing functionality.

203.2.400 (March 4, 2021)

IE11 Support on Webclient

Due to changes in Zoom, as of March 25th, IE11 will no longer be supported in the Engage Webclient.

CLM 

Platform Issue Description Issue Number

Windows

Graphics in PDF content did not display correctly after using the +/- buttons to zoom in and out multiple times.

CRM-216757

Engage Meeting

Platform Issue Description Issue Number

Android
Engage App

Users could not upgrade the Android Engage app distributed via CDN for users in China where the Google Play Store is not available. The Android Engage app distributed from the Google Play Store is not impacted.

CRM-218245

Network Integration

Platform Issue Description Issue Number

iPad

An error occurred when updating an account’s sample status from the Call screen.

CRM-216882
CRM-218503

203.2.301 (February 24, 2021)

Engage

Platform Issue Description Issue Number

iPad

The blue Zoom badge no longer displays next to Zoom attendees in an Engage Meeting. Attendees can still join the meeting via their Zoom application.

The Remote Meeting signature method no longer displays as disabled for Zoom attendees. However, if the host selects this signature method, a message displays informing the host that the Remote Meeting signature method cannot be used due to the attendee joining via Zoom.

CRM-218475

203.2.300 (February 18, 2021) 

CLM 

Platform Issue Description Issue Number

iPad

An error occurred when a user selected the record type for an Approved Email to send to an account directly from CLM content.

CRM-214501

iPad

A blank video player displayed when selecting external links with embedded videos in PDF CLM content.

CRM-208913

iPad

An error occurred when syncing shared resource key messages that referenced the incorrect version of the distribution record.

CRM-217273

Consent Capture

Platform Issue Description Issue Number

iPad

Users could not view the full help text for the Use email to capture consent toggle on the Consent Capture screen.

CRM-215512

MyInsights

Platform Issue Description Issue Number

iPad

When viewing MyInsights on iOS 14 or later, icons did not render correctly. Users must update to the latest version of the MyInsights JavaScript Library.

CRM-215280

203.2.200 (February 11, 2021)

CLM JavaScript Library runAPIRequest Function Override

When using iOS 14 or later, Veeva CRM automatically checks CLM slides for the latest version (at least 203.1.201) of the runAPIRequest function of the CLM JavaScript Library file. If the CLM JavaScript Library file is not using the latest version of the runAPIRequest function, CRM overrides the runAPIRequest function. This is an interim solution to correctly render custom fonts in CLM content on iOS 14 or later before customers or agencies update the CLM JavaScript Library files in the content.

To disable the override and test content after updating the CLM JavaScript Library file to the latest version, CLM content reviewers can navigate to the Options > General tab in Veeva CRM and disable the Enable runapirequest override toggle.

Approved Email

Platform Issue Description Issue Number

Windows

The {{userPhoto}} token did not render correctly when viewed using the Windows Outlook client.

CRM-215475

Approved Notes

Platform Issue Description Issue Number

Online

When reviewing a violation in Reviewer Central, the violation’s Date field did not display in the correct format.

CRM-216639

CLM

Platform Issue Description Issue Number

iPad

An error occurred when using an alert callback for the launchApprovedEmail JavaScript method.

CRM-209104

Windows

An error occurred when interacting with elements in an HTML slide that contains both the gotoSlide and onExit CLM JS functions.

CRM-216263

Events Management

Platform Issue Description Issue Number

iPad

Virtual Events could not be scheduled when the EM_Event_Speaker_vod related list was not present on event page layouts.

CRM-216708

iPad

The Schedule_Engage_vod button displayed on events even when the user was not licensed to use Engage.

CRM-216877

203.2.100 (February 4, 2021)

Account Management

Platform Issue Description Issue Number

iPad

When a user cleared a product metric value and navigated to the Home Page, an error occurred. 

CRM-213652

iPad

When navigating back to CRM from a linked third-party app, an error occurred. 

CRM-214154

iPad

Text entered in a DCR Notes field did not display on the related DCR. 

CRM-214165

Approved Email

Platform Issue Description Issue Number

iPad

When entering a new email address from the Manage Email Addresses modal, the entered email address was automatically capitalized.

CRM-210927

Online

If the end user did not have visibility to an email fragment at the time the email was processed, Approved Emails could be sent with expired email fragments.

CRM-213021

iPad When entering an email address in Manage My Email modal, the email address was automatically capitalized. CRM-210929

Online

The {{Account.Name}} merge token did not render for business accounts.

CRM-214286

Multichannel

The {{emailAddressUnsub}} token did not populate correctly on the Unsubscribe confirmation page.

CRM-214356

Approved Notes

Platform Issue Description Issue Number

Online

The character count for comments left on Approved Notes violations did not update as reviewers typed.

CRM-208902

Online

A scripting error caused inaccurate Approved Notes violations to be counted. 

CRM-213761

Call Reporting

Platform Issue Description Issue Number

Online

When a user deleted text from a custom date/time field and then saved the call report, an error message was displayed. 

CRM-213452

iPad

When a user saved an event call report after displaying CLM content, the call backdate limit was not enforced.

CRM-213970

Online On the View Child Account page, the Record a Call button displayed regardless of whether the user had access to the child account. CRM-214945
Online Additional text from the underlying page was incorrectly displayed in the upper right corner of the Attendee Search Overlay Box. CRM-215186

Call Sampling

Platform Issue Description Issue Number

iPad

When a user attempted to capture a remote signature for sampling from a remote call, an error occurred. 

CRM-215855

CLM

Platform Issue Description Issue Number

Windows

The Training tab in the CLM media library displayed when there were no training presentations.

CRM-214631

Consent Capture

Platform Issue Description Issue Number

iPad

When entering an email address to receive consent receipts, the email address was automatically capitalized.

CRM-210929

Online

Resending a confirmation email displayed the Subchannel Key instead of the Display Name of the associated Consent Line.

CRM-214354

Events Management

Platform Issue Description Issue Number

Windows

When sorting the list of events, selecting an event, then returning to the list of events, the sort was not maintained.

CRM-214632

Online

When the Signature_Datetime_vod field was on Contract_Partner_vod page layouts, speaker contracts could not be activated.

CRM-214639

iPad

When creating expense estimates, the Done and Done and New buttons did not translate into languages other than English.

CRM-214841

iPad

When adding attendees to an event, the wrong default status displayed.

CRM-214843

Online

When certain custom fields were removed from the page layout, users could not save changes to an EM_Event_Speaker_vod record.

CRM-215727

iPad

Online

When adding a duplicate budget to an event, the error message did not translate into languages other than English.

CRM-215953

MCCP

Platform Issue Description Issue Number

Online

The incorrect value displayed in the Channel Interactions Remaining and Team Channel Interactions Remaining fields.

CRM-213648

Medical Events

Platform Issue Description Issue Number

Online

When users selected an attendee multiple times, duplicate attendees were added to the event.

CRM-213793

MyInsights

Platform Issue Description Issue Number

iPad

Users were not able to share visualizations containing forward slash characters in the visualization name.

CRM-206130

Windows

Using the viewRecord JavaScript method with the ID of a survey target displayed the survey detail screen.

CRM-215810

Sync

Platform Issue Description Issue Number

Online

When an offline user saved a call for an account without any TSF records then manually modified the TSF fields on the Account Details screen, a Duplicate Value error displayed.

CRM-214352

Other

Platform Issue Description Issue Number

Online

When a user changed the record type of an account or address in Lightning, the change was not recorded on subsequent screens.

The configuration in Overriding Standard Lightning Components is necessary to complete this change for DCR-enabled orgs.

CRM-204064

Online

The Save and Cancel buttons on the Business Event Target screen were not translated.

CRM-214932