20R3.2 Maintenance Notes
The items listed below were added in 20R3.2. Maintenance items in the Veeva application are corrections to existing functionality.
203.2.400 (March 4, 2021)
IE11 Support on Webclient
Due to changes in Zoom, as of March 25th, IE11 will no longer be supported in the Engage Webclient.
CLM
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Windows Tablet |
Graphics in PDF content did not display correctly after using the +/- buttons to zoom in and out multiple times. |
CRM-216757 |
Engage Meeting
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Android
|
Users could not upgrade the Android Engage app distributed via CDN for users in China where the Google Play Store is not available. The Android Engage app distributed from the Google Play Store is not impacted. |
CRM-218245 |
Network Integration
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
An error occurred when updating an account’s sample status from the Call screen. |
CRM-216882 |
203.2.301 (February 24, 2021)
Engage
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
The blue Zoom badge no longer displays next to Zoom attendees in an Engage meeting. Attendees can still join the meeting via their Zoom application. The Remote Meeting signature method no longer displays as disabled for Zoom attendees. However, if the host selects this signature method, a message displays informing the host that the Remote Meeting signature method cannot be used due to the attendee joining via Zoom. |
CRM-218475 |
203.2.300 (February 18, 2021)
CLM
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
An error occurred when a user selected the record type for an Approved Email to send to an account directly from CLM content. |
CRM-214501 |
|
iPad |
A blank video player displayed when selecting external links with embedded videos in PDF CLM content. |
CRM-208913 |
|
iPad |
An error occurred when syncing shared resource key messages that referenced the incorrect version of the distribution record. |
CRM-217273 |
Consent Capture
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
Users could not view the full help text for the Use email to capture consent toggle on the Consent Capture screen. |
CRM-215512 |
MyInsights
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
When viewing MyInsights on iOS 14 or later, icons did not render correctly. Users must update to the latest version of the MyInsights JavaScript Library. |
CRM-215280 |
203.2.200 (February 11, 2021)
CLM JavaScript Library runAPIRequest Function Override
When using iOS 14 or later, Veeva CRM automatically checks CLM slides for the latest version (at least 203.1.201) of the runAPIRequest function of the CLM JavaScript Library file. If the CLM JavaScript Library file is not using the latest version of the runAPIRequest function, CRM overrides the runAPIRequest function. This is an interim solution to correctly render custom fonts in CLM content on iOS 14 or later before customers or agencies update the CLM JavaScript Library files in the content.
To disable the override and test content after updating the CLM JavaScript Library file to the latest version, CLM content reviewers can navigate to the Options > General tab in Veeva CRM and disable the Enable runapirequest override toggle.
Approved Email
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Windows Tablet |
The {{userPhoto}} token did not render correctly when viewed using the Windows Outlook client. |
CRM-215475 |
Approved Notes
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Browser (Classic) |
When reviewing a violation in Reviewer Central, the violation’s Date field did not display in the correct format. |
CRM-216639 |
CLM
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
An error occurred when using an alert callback for the launchApprovedEmail JavaScript method. |
CRM-209104 |
|
Windows Tablet |
An error occurred when interacting with elements in an HTML slide that contains both the gotoSlide and onExit CLM JS functions. |
CRM-216263 |
Events Management
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
Virtual Events could not be scheduled when the EM_Event_Speaker_vod related list was not present on event page layouts. |
CRM-216708 |
|
iPad |
The Schedule_Engage_vod button displayed on events even when the user was not licensed to use Engage. |
CRM-216877 |
203.2.100 (February 4, 2021)
Account Management
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
When a user cleared a product metric value and navigated to the Home Page, an error occurred. |
CRM-213652 |
|
iPad |
When navigating back to CRM from a linked third-party app, an error occurred. |
CRM-214154 |
|
iPad |
Text entered in a DCR Notes field did not display on the related DCR. |
CRM-214165 |
Approved Email
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
When entering a new email address from the Manage Email Addresses modal, the entered email address was automatically capitalized. |
CRM-210927 |
|
Browser (Classic) |
If the end user did not have visibility to an email fragment at the time the email was processed, Approved Emails could be sent with expired email fragments. |
CRM-213021 |
| iPad | When entering an email address in Manage My Email modal, the email address was automatically capitalized. | CRM-210929 |
|
Browser (Classic) |
The {{Account.Name}} merge token did not render for business accounts. |
CRM-214286 |
|
Multichannel |
The {{emailAddressUnsub}} token did not populate correctly on the Unsubscribe confirmation page. |
CRM-214356 |
Approved Notes
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Browser (Classic) |
The character count for comments left on Approved Notes violations did not update as reviewers typed. |
CRM-208902 |
|
Browser (Classic) |
A scripting error caused inaccurate Approved Notes violations to be counted. |
CRM-213761 |
Call Reporting
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Browser (Classic) |
When a user deleted text from a custom date/time field and then saved the call report, an error message was displayed. |
CRM-213452 |
|
iPad |
When a user saved an event call report after displaying CLM content, the call backdate limit was not enforced. |
CRM-213970 |
| Online | On the View Child Account page, the Record a Call button displayed regardless of whether the user had access to the child account. | CRM-214945 |
| Online | Additional text from the underlying page was incorrectly displayed in the upper right corner of the Attendee Search Overlay Box. | CRM-215186 |
Call Sampling
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
When a user attempted to capture a remote signature for sampling from a remote call, an error occurred. |
CRM-215855 |
CLM
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Windows Tablet |
The Training tab in the CLM media library displayed when there were no training presentations. |
CRM-214631 |
Consent Capture
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
When entering an email address to receive consent receipts, the email address was automatically capitalized. |
CRM-210929 |
|
Browser (Classic) |
Resending a confirmation email displayed the Subchannel Key instead of the Display Name of the associated Consent Line. |
CRM-214354 |
Events Management
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Windows Tablet |
When sorting the list of events, selecting an event, then returning to the list of events, the sort was not maintained. |
CRM-214632 |
|
Browser (Classic) |
When the Signature_Datetime_vod field was on Contract_Partner_vod page layouts, speaker contracts could not be activated. |
CRM-214639 |
|
iPad |
When creating expense estimates, the Done and Done and New buttons did not translate into languages other than English. |
CRM-214841 |
|
iPad |
When adding attendees to an event, the wrong default status displayed. |
CRM-214843 |
|
Browser (Classic) |
When certain custom fields were removed from the page layout, users could not save changes to an EM_Event_Speaker_vod record. |
CRM-215727 |
|
iPad Browser (Classic) |
When adding a duplicate budget to an event, the error message did not translate into languages other than English. |
CRM-215953 |
MCCP
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Browser (Classic) |
The incorrect value displayed in the Channel Interactions Remaining and Team Channel Interactions Remaining fields. |
CRM-213648 |
Medical Events
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Browser (Classic) |
When users selected an attendee multiple times, duplicate attendees were added to the event. |
CRM-213793 |
MyInsights
| Platform | Issue Description | Issue Number |
|---|---|---|
|
iPad |
Users were not able to share visualizations containing forward slash characters in the visualization name. |
CRM-206130 |
|
Windows Tablet |
Using the viewRecord JavaScript method with the ID of a survey target displayed the survey detail screen. |
CRM-215810 |
Sync
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Browser (Classic) |
When an offline user saved a call for an account without any TSF records then manually modified the TSF fields on the Account Details screen, a Duplicate Value error displayed. |
CRM-214352 |
Other
| Platform | Issue Description | Issue Number |
|---|---|---|
|
Browser (Classic) |
When a user changed the record type of an account or address in Lightning, the change was not recorded on subsequent screens. The configuration in Overriding Standard Lightning Components is necessary to complete this change for DCR-enabled orgs. |
CRM-204064 |
|
Browser (Classic) |
The Save and Cancel buttons on the Business Event Target screen were not translated. |
CRM-214932 |
