20R3.1 Maintenance Notes

The items listed below were added in 20R3.1. Maintenance items in the Veeva application are corrections to existing functionality.

203.1.300 (January 28, 2021)

Call Reporting

Platform Issue Description Issue Number

Browser (Classic)

Duplicate call detail records were created when a user scheduled a Remote Meeting, added new attendees, and then selected Send Invitation multiple times.

CRM-215389

MyInsights

Platform Issue Description Issue Number

Browser (Classic)

The following Remote Sites were added to enable publishing HTML Reports in Lightning-enabled orgs:

  • https://mc-01-app-us.veevacrm.com
  • https://mc-20-app-eu.veevacrm.com
  • https://mc-30-app-ap.veevacrm.com

CRM-214000

203.1.202 (January 22, 2021) 

Call Sampling

Platform Issue Description Issue Number

iPad

When a user sent a signature request during an Engage Meeting containing a marketing banner image that is large or in CMYK, an error occurred. 

CRM-215989

CLM JavaScript Library Update (January 20, 2021)

The CLM JavaScript library was updated to allow custom HTML fonts to render correctly for CLM content displayed on iOS14.2 or later.

Due to an Apple WKWebView behavior change starting in iOS 14.2, some CLM content may not load custom fonts or scale as expected when using Scale_to_Fit_vod for the iOS_Resolution_vod field. In general, this issue impacts custom HTML content using custom fonts and the CLM JavaScript library to query and process significant volumes of data, for example, slides with formulary processing.

The CLM JavaScript library version 203.1.201 uses the user content messaging method instead of document.location to pass a CLM API call from a user's content to Veeva CRM’s native code. Note that if the content is still using document.location or window.location elsewhere, the font issue may persist.

203.1.200 (January 14, 2021)

Engage Meeting

Platform Issue Description Issue Number

Web Client

When an HCP joined a meeting via the Web Client and left before the host ended the meeting, an additional Remote_Meeting_Attendee_vod record was created.

CRM-215285

203.1.100 (January 7, 2021)

Account Management

Platform Issue Description Issue Number
Online When the translation of multiple account record types was the same, the record types displayed as one value in the record type picklist in the Parent Account Wizard. CRM-200845
Online The New Account Wizard did not respect dependent picklists. CRM-207882
Windows When a user created an unverified account with a child account after conducting a Network Account Search, an sync error occurred, indicating duplicate child account records for the HCP. CRM-212325
iPad When a user created an account, deleting a field value using the backspace key prevented the placeholder text from displaying until the user refreshed the field list in the New Account Wizard. CRM-212903
Windows When a user selected the Ratings tab on an account without product metrics and a picklist product metric was defined with a default value, an error occurred. CRM-213097
Online When a user edited the Office Best Times on a child account page to include a hyphen in a time range, for example, 8 - 10 a.m., an error occurred. CRM-214329

Approved Email

Platform Issue Description Issue Number

Windows Tablet

When the limit set by the APPROVED_EMAIL_COUNT_LIMIT_vod setting was exceeded, a warning message did not display.

CRM-212921

Call Reporting

Platform Issue Description Issue Number

Windows Tablet

Product Discussions did not prepopulate for calls created from CLM presentations as expected when the Product_Detail_Discussion_Default_vod Veeva Setting was set to 2.

CRM-212565

iPhone

Products were highlighted in the product detailing section even if highlighting was not enabled.

CRM-212390

Call Scheduling

Platform Issue Description Issue Number
iPad
Online
In My Schedule, the Japanese character for Day did not display in some places. CRM-212894 CRM-212916
Online The Multichannel Calendar did not load. CRM-214421

CLM

Platform Issue Description Issue Number
Windows PDF content did not render certain CJK characters correctly. CRM-209302

Engage Meeting

Platform Issue Description Issue Number
Online In the CRM Engage app, the CLM Filtering on Configured Fields feature did not work as expected unless the User VMOC was enabled. CRM-213556

Events Management

Platform Issue Description Issue Number
iPad The EM_Event_vod field on the Call2_vod object was not updated when the Medical_Event_vod field was not included on the Call2_vod page layout. CRM-211076

MyInsights

Platform Issue Description Issue Number
Online When viewing the Action Tactics table in the Account Plan Dashboard visualization, the columns displayed incorrect information. CRM-212861

Network Integration

Platform Issue Description Issue Number

iPad

The Primary Country picklist was not filtered based on values available to the Record Type.

CRM-210582

Order Management

Platform Issue Description Issue Number

Browser (Classic)

When using auto-sync for online master orders with offline split deliveries, the process was slower than expected.

CRM-205900

Windows Tablet

When a user cloned an order containing custom fields, the custom fields did not clear in the new order.

CRM-212596

Suggestions

Platform Issue Description Issue Number

Browser (Classic)

When a user sent an Approved Email from a Suggestion, the product filter was not automatically populated. 

CRM-210258

Windows Tablet

When a user dismissed a Suggestion, occasionally the Suggestion was not updated as dismissed, allowing the user to submit multiple Feedback surveys for that Suggestion.

CRM-214068

Sync

Platform Issue Description Issue Number

iPad

An error occurred when the value in the State_vod field on the Call2_vod object was longer than ten characters. Sync now truncates the State value, which is copied from the Address related to the call, if it exceeds the field length. Customers can increase the length of the State_vod, DEA_State_vod, and Ship_State_vod fields to 80 characters to prevent truncation.

CRM-211122