20R2.3 Maintenance Notes
The items listed below were added in 20R2.3. Maintenance items in the Veeva application are corrections to existing functionality.
202.3.500 (December 3, 2020)
Call Scheduling
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
When the Remote_Meeting_Default_Type_vod Multichannel Setting was enabled at the profile level instead of the org level, the Engage call booking feature was not enabled for agents. |
CRM-212392 |
CLM
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
When a slide expired in Vault, the associated key message did not expire. |
CRM-212312 |
Engage for Portals
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
After selecting the Forced_Full_Sync_vod button on the Engage Metadata Sync Administration Console, Content_Deployment_vod records were expired. |
CRM-212721 |
202.3.400 (November 25, 2020)
Call Reporting
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
After a user edited the datetime for a group call when sending Engage invitations, the popup for updating the datetime of attendee calls became unresponsive. |
CRM-212188 |
Engage
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
When a user edited the datetime for a scheduled Engage meeting, then tried to send invitations to the meeting, the popup for sending the invitations became unresponsive. |
CRM-212395 |
|
Browser (Classic) |
When processing Engage Webinar recordings, an error caused the Engage meeting & Webinar Process to fail. |
CRM-212365 |
Other
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Windows Tablet |
Users could not log in after changing their username and syncing. |
CRM-212315 |
202.3.301 (November 23, 2020)
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
MyInsights visualizations displayed a No Page Found error message after a new attachment was added to an HTML report record. After applying this fix, any attachments related to HTML Reports or Signature Graphics after 202.3.200 was released must be modified to restart the sync process. After upgrading to the latest version of Veeva CRM for iPad, users must either edit the attachment description or delete and re-add the attachment. If multiple attachments were added to the same record, modify them in the order they were originally added. |
CRM-212503 |
202.3.300 (November 19, 2020)
Call Reporting
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
When a user selected None for the Call Location, then saved and reopened the Call Report, the location was reset to the first value in the Call Location picklist. |
CRM-211661 |
Consent Capture
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
Multichannel consent records without signatures were created when a user canceled Consent Capture from the consent summary screen and then submitted a DCR for a required address field with notes. |
CRM-205830 |
Engage
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
CLM Slides that were large images caused the player to freeze or to slowly transition between slides during an Engage meeting. |
CRM-211632 |
Events Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
The Vendor lookup field did not display correctly when the device was not in Connected Mode. |
CRM-210997 |
Surveys
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
After a user added a child question to a survey with more than ten questions and then refreshed the screen, the child question displayed under the incorrect parent question. |
CRM-210985 |
202.3.200 (November 12, 2020)
Approved Email
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Multichannel |
The Email_Sent_Date_vod field was not populated when an Approved Email was sent. |
CRM-210405 |
Call Sampling
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Windows Tablet |
When a user selected an attendee from the Swap Signee list for a sample on a Call with Unique Activities, an error occurred. |
CRM-211251 |
Call Scheduling
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Windows Tablet |
When a user attempted to add a call to the calendar using the My Schedule tab, an error occurred. |
CRM-211465 |
CLM
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
When a second Retry Failed sync job was queued before the first job registered and the first job corrected all the errors, the second job expired all the presentations. |
CRM-211388 |
Events Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
After entering a start time and end time, creating an event took a long time. |
CRM-211277 |
|
iPad |
Fields were incorrect sizes on the New Walk-In modal. |
CRM-211407 |
|
iPad |
When the user only had access to one EM_Event_vod record type, they could not create events. |
CRM-211673 |
Multichannel Cycle Plans
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Multichannel |
Split batches used for MCCP target upserts caused an inaccurate count to display in an error message on the MCCP Admin screen. |
CRM-211288 |
Sync
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
An error occurred after syncing data containing large attachment files. |
CRM-211413 |
202.3.100 (November 5, 2020)
Account Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
When updating multiple user records using the data loader, the VEEVA_USER_AFTER_UPDATE trigger sometimes produced an error. |
CRM-207599 |
|
iPad |
Text was truncated on related lists in custom formula fields. |
CRM-207670 |
|
Browser (Classic) |
Calls containing a Call Date but without a Call Date Time did not display properly according to the user’s time zone on the Account Timeline. |
CRM-208101 |
|
iPad |
When a formula field using the HYPERLINK function contained a custom label including a special character, the label displayed incorrectly. |
CRM-208418 |
|
Browser (Classic) |
Default values for dependent picklists were not respected in the New Account Wizard. |
CRM-208927 |
|
Browser (Classic) |
When an account list contained several hundred accounts, an error stating a SOQL statement contained too many characters displayed. |
CRM-208934 |
|
Browser (Classic) |
Office Best Times did not display for child accounts. |
CRM-209554 |
|
Browser (Classic) |
Office Best Times did not display when an error related to validation rules occurred. |
CRM-209679 |
|
Windows Tablet |
Text Area fields on the Multichannel Activity Detail screen did not populate until the user selected View More. |
CRM-209996 |
|
Windows Tablet |
When a user selected the Account Timeline tab, an error occurred. |
CRM-210223 |
|
Browser (Classic) |
When an account did not have a Office Best Times entry, newly created Office Best Times entries were not saved. |
CRM-210675 |
Approved Email
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Windows Tablet |
When multiple rich text fields were present in an Email Template, the template automatically scrolled to the last text field’s position in the template rather than to the top of the template. |
CRM-207996 |
|
Windows Tablet |
When sending an Approved Email from a CLM presentation with multiple products, the list of available templates did not filter by product. |
CRM-208315 CRM-209564 |
|
iPad |
When the user viewed the list of recipients, then navigated to an email template, the Consent Check error message displayed even when the template had Check_Consent_vod = No_vod. |
CRM-208014 |
|
iPad |
The email header section in Approved Email templates disappeared when selecting a free-text field, and an external keyboard was connected. |
CRM-208389 |
Call Objectives
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Windows Tablet |
When the Call Backdate Limit was set to -1, users could not create calls from Call Objectives. |
CRM-207842 |
Call Reporting
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When users created and then immediately edited a Call Report while offline, the edited values did not upload to the server and the edited fields displayed as empty online. |
CRM-203769 |
|
Browser (Classic) |
When a user scheduled a Remote Meeting from a Call Report and then selected detail products while the meeting was scheduling, duplicate Product Detail records were created. |
CRM-207813 |
|
iPad |
Product Discussions did not pre-populate for calls created from CLM presentations as expected when the Product_Detail_Discussion_Default_vod Veeva Setting was set to 2. |
CRM-206954 |
|
Browser (Classic) |
For Lightning users, multi-select picklist fields displayed truncated text. |
CRM-210538 |
Call Sampling
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
When a user selected only high-value promotional items for sampling and then canceled signature capture, the sample recipient was deselected. |
CRM-205848 |
|
iPad |
Long product names were truncated for samples added through barcode scanning. |
CRM-210786 |
CLM
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Windows Tablet |
The search button displayed in the media library when the MEDIA_SEARCH_vod Multichannel Setting was disabled. |
CRM-207745 |
| Online | Previously interrupted syncs that never completed caused later syncs to fail. | CRM-208379 |
Engage
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
The Signature Setup page title for capturing a remote signature did not correctly translate when the user’s language was Chinese. |
CRM-205727 |
|
iPad |
A sync error occurred when a user other than the owner of the call attempted to send invitations to an Engage meeting from the call. |
CRM-206405 |
|
iPad |
Video tiles could not be minimized during an Engage meeting. |
CRM-210249 |
Engage Webinar
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
Webinar recordings were not saved in Vault when the Country field was marked as required. |
CRM-207280 |
Events Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
An error occurred when creating a Key Medical Insight from an event related list. |
CRM-207568 |
|
Windows Tablet |
The Event Attendee related list did not display on an account’s detail page. |
CRM-208075 |
|
Windows Tablet |
The Start Time and End Time fields did not correctly translate in Japanese. |
CRM-208818 |
|
Windows Tablet |
The Preview Event QR Code button displayed, even though the QR Code Self Sign-in feature is not supported on Windows. |
CRM-208821 |
|
iPad |
Event buttons and related list information did not load correctly after creating a Child Event. |
CRM-208829 |
|
iPad |
An error occurred when a user edited an expense line without changing the associated event header. |
CRM-208909 |
Fixed Reports
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
A PDF was not generated when selecting the Printable View button for a fixed report. |
CRM-204796 |
Home Page
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
An error occurred when selecting the home page link to the CRM Help documentation in the Lightning Experience. |
CRM-204107 |
Medical Events
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
An error occurred when adding an attendee to a Medical Event where the contents of a field were null. |
CRM-208766 |
Medical Inquiries
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
Several translations were missing when translating Veeva Messages used with Remote Medical Inquiry signature capture. |
CRM-209170 |
|
Browser (Classic) |
After submitting a medical inquiry and selecting the Record a Call button, the SF Classic Call page displayed instead of Lightning. |
CRM-209984 |
MyInsights
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Windows Tablet |
When viewing an account with the Account Profile Override visualization enabled, the visualization defined for the user profile did not display. |
CRM-153862 |
|
Browser (Classic) |
An error occurred when viewing a visualization that used the getPicklistValueLabels JavaScript function with invalid input. |
CRM-207416 |
|
Browser (Classic) |
When viewing the Action Items table in the Account Plan Dashboard visualization, the columns displayed incorrect information. |
CRM-208462 |
|
Browser (Classic) |
An error occurred when MyInsights visualizations queried TM2.0 objects online. |
CRM-209202 |
| Online | Some text in the Territory Insights visualization was not translated. | CRM-209569 |
Network Integration
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
In Lightning-enabled orgs, the Network Account Search page did not display search results using the whole height of the browser window. |
CRM-199804 |
|
iPad |
A sync error occurred when creating a DCR against a child account when the user did not have access to both the parent and child accounts. |
CRM-194333 |
Order Management
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
Very long custom field labels overlapped with nearby fields on the order page. |
CRM-208590 |
|
iPad |
After an account was reassigned to a different Account Group, the order discounts did not automatically update on a subsequent edit. |
CRM-208917 |
|
Windows Tablet |
When a user searched for an Account Partner and no results returned, the lookup window resized. |
CRM-210291 |
Surveys
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
Browser (Classic) |
When the Channels_vod and Score_Display_vod fields were set as required, they did not display as required when creating a survey. |
CRM-209418 |
Sync
|
Platform |
Issue Description |
Issue Number |
|---|---|---|
|
iPad |
Sometimes, when an error occurred after submitting a call and there was a network interruption, the call record did not sync online. |
CRM-208580 |
| iPad | Warning messages displayed incorrect timestamps. | CRM-210584 |
| iPad | After syncing, the Upload VTrans check box remained selected. | CRM-209979 |
