20R2.2 Maintenance Notes

iPad, Online Windows

Reverted the changes released in 202.2.500.

Veeva CRM Browser (Classic), Browser (Lightning), and Windows Tablet will sort using the translated labels based on the Salesforce Winter '21 sort ordering.

When using Call, iPad will sort using the untranslated label. All others follow the Salesforce Winter '21 sort ordering.

iPad, Online Windows

In the Winter '21 release, Salesforce changed the order they return record types in their metadata API. The sort order is now alphabetical by DeveloperName; case insensitive.

Windows Tablet

The Primary Email field value did not display in the Account List view. 

Multichannel

During the Approved Email Sync process, if an Approved Document could not be created, Event Rules were not created for other valid Approved Documents.

Browser (Classic)

When a Parent HCO account was added to CRM using Network Account Search, the new Parent HCO’s account ID was not sent to Network, and a custom key was not created.

iPad

In the Winter '21 release, Salesforce changed the order they return record types in their metadata API. This can impact how Veeva CRM determines which record type to use when defaulting to a record type.

Multichannel

Event Rules and Topic Materials were not created for Approved Email templates with country-only configuration. 

Browser (Classic)

The {{customContent}} token did not resolve correctly when used in an URL.

iPad

When a user added only alternative samples or high-value promotional items to a Call Report, the product banner did not display on the signature page.

iPad

When navigating from an HTML slide to a non-HTML slide using the Find Presentation button or the gotoSlide JavaScript function, the call clickstream record was not created.

Browser (Classic)

When editing an order created offline, the value in the Free_Goods_vod field was cleared when a user selected the Quantity_vod field. 

iPad

An error occurred when users in areas with poor network connection did not receive push notifications.

iPad

After a user or account was reassigned to a different territory, an error occurred when syncing Multichannel_Consent_vod records for samples opt-in.

Browser (Classic)

When a user selected the Edit button in the Office Best Times section on the Address or Child Account screen, previously created values did not display. Selecting the Done button cleared existing values. 

iPad

When multiple fragments were added to an Approved Email and a user selected any link in a fragment in Preview mode, all links directed to the same link as the first added fragment.

Browser (Classic)

When a Lightning user scheduled a call from My Accounts, the call could not be opened from the weekly calendar view.

Multichannel

The Meal Opt-in screen did not display to attendees signing into an event using a QR Code.

Browser (Classic)

Some values did not display in the Account View Product Metrics drop-down list for users assigned to a large number of Products. 

Browser (Classic)

Saved or scheduled Sent_Email_vod records were sent to recipients even when the Sent_Email_vod records were deleted.

Browser (Classic)

Call Objectives displayed for calls with dates outside of the Call Objectives’ specified date ranges.

iPad

iPhone

When Lightning users accessed the Call Report by selecting Go Online, check box fields displayed with a black fill.

iPad

The keypad option did not display when users edited sample quantities.

Browser (Classic)

When a user edited My Schedule and then moved to another calendar view, filtering was not retained.

iPad

Links with schemes other than http or https embedded in JavaScript code did not launch correctly, including email, map, and FaceTime links.

Browser (Classic)

When capturing consent, if the Request Receipt check box was selected and then deselected, email receipts were still sent to accounts.

iPad

The CALL_MY_PHONE Veeva Message did not translate correctly when viewing the More Options section of the Audio Options menu.

Browser (Classic)

Font color in various areas of the module did not update correctly when upgrading to Lightning.

iPad

When a user created a KMI, then added text in the Description field and formatted it, the text did not display bolded or italicized.

Browser (Classic)

When processing pull-through fields from the Account object, the MCCP calculation for a Child Account enabled org did not work as expected.

Windows Tablet

After an account failed to import through NAS due to a misconfiguration, the user was directed to the failed account page.

Browser (Classic)

Selecting an envelope icon related to a Suggestion did not open the Send Email screen. 

Browser (Classic)

An error occurred when signing in when the app failed to access the user data cache.