20R2.2 Maintenance Notes

The items listed below were added in 20R2.2. Maintenance items in the Veeva application are corrections to existing functionality.

Reverted to 202.2.400 (November 10, 2020)

General

Platform

Issue Description

Issue Number

iPad, Online Windows

Reverted the changes released in 202.2.500.

Veeva CRM Browser (Classic), Browser (Lightning), and Windows Tablet will sort using the translated labels based on the Salesforce Winter '21 sort ordering.

When using Call, iPad will sort using the untranslated label. All others follow the Salesforce Winter '21 sort ordering.

CRM-210873

202.2.500 (November 5, 2020)

General

Platform

Issue Description

Issue Number

iPad, Online Windows

In the Winter '21 release, Salesforce changed the order they return record types in their metadata API. The sort order is now alphabetical by DeveloperName; case insensitive.

CRM-210873

202.2.400 (October 29, 2020)

Account Management

Platform

Issue Description

Issue Number

Windows Tablet

The Primary Email field value did not display in the Account List view. 

CRM-210210

Events Management

Platform

Issue Description

Issue Number

Browser (Classic)

Event Admins could create Expense Estimate Creation rules with an inactive Expense Type or with an Expense Type that was a child of another Expense Type, which is not supported.

CRM-210040

Multichannel

During the Approved Email Sync process, if an Approved Document could not be created, Event Rules were not created for other valid Approved Documents.

CRM-209139

Network Integration

Platform

Issue Description

Issue Number

Browser (Classic)

When a Parent HCO account was added to CRM using Network Account Search, the new Parent HCO’s account ID was not sent to Network, and a custom key was not created.

CRM-209372

202.2.302 (October 24, 2020)

Call Reporting

Platform

Issue Description

Issue Number

iPad

In the Winter '21 release, Salesforce changed the order they return record types in their metadata API. This can impact how Veeva CRM determines which record type to use when defaulting to a record type.

CRM-210563

CRM-210569

CRM-210731

202.2.302 (October 23, 2020)

Events Management

Platform

Issue Description

Issue Number

Multichannel

Event Rules and Topic Materials were not created for Approved Email templates with country-only configuration. 

CRM-210415
CRM-210476

202.2.300 (October 15, 2020)

Approved Email

Platform

Issue Description

Issue Number

Browser (Classic)

The {{customContent}} token did not resolve correctly when used in an URL.

CRM-208914

Call Sampling

Platform

Issue Description

Issue Number

iPad

When a user added only alternative samples or high-value promotional items to a Call Report, the product banner did not display on the signature page.

CRM-207857

CLM

Platform

Issue Description

Issue Number

iPad

When saving call clickstream data using the createRecordsOnExit JavaScript function, the data was sometimes saved for the wrong slide.

CRM-209366

iPad

When navigating from an HTML slide to a non-HTML slide using the Find Presentation button or the gotoSlide JavaScript function, the call clickstream record was not created.

CRM-209689

Order Management

Platform

Issue Description

Issue Number

Browser (Classic)

When editing an order created offline, the value in the Free_Goods_vod field was cleared when a user selected the Quantity_vod field. 

CRM-209423

Push Notifications

Platform

Issue Description

Issue Number

iPad

An error occurred when users in areas with poor network connection did not receive push notifications.

CRM-204313

Sync

Platform

Issue Description

Issue Number

iPad

After a user or account was reassigned to a different territory, an error occurred when syncing Multichannel_Consent_vod records for samples opt-in.

CRM-195393

202.2.200 (October 8, 2020)

Account Management

Platform

Issue Description

Issue Number

Browser (Classic)

The Sunday row did not fully display in the Office Best Times section of the Address or Child Account screen. 

CRM-209102

Browser (Classic)

When a user selected the Edit button in the Office Best Times section on the Address or Child Account screen, previously created values did not display. Selecting the Done button cleared existing values. 

CRM-209206

Approved Email

Platform

Issue Description

Issue Number

iPad

When multiple fragments were added to an Approved Email and a user selected any link in a fragment in Preview mode, all links directed to the same link as the first added fragment.

CRM-207814
CRM-208336
CRM-208402

Call Scheduling

Platform

Issue Description

Issue Number

Browser (Classic)

When a Lightning user scheduled a call from My Accounts, the call could not be opened from the weekly calendar view.

CRM-208990

Events Management

Platform

Issue Description

Issue Number

Multichannel

The Meal Opt-in screen did not display to attendees signing into an event using a QR Code.

CRM-208764

202.2.100 (October 1, 2020)

Account Management

Platform

Issue Description

Issue Number

iPad

My Accounts displayed accounts that should not display when a View was using criteria filters on date fields with date literals. 

CRM-206478

Windows Tablet

When a user navigated to an account from My Accounts and then navigated back to My Accounts, the previous vertical scrollbar position in the Account list was reset. 

CRM-207812

Browser (Classic)

Some values did not display in the Account View Product Metrics drop-down list for users assigned to a large number of Products. 

CRM-207838

Approved Email

Platform

Issue Description

Issue Number

Browser (Classic)

Saved or scheduled Sent_Email_vod records were sent to recipients even when the Sent_Email_vod records were deleted.

CRM-207394

Call Objectives

Platform

Issue Description

Issue Number

Windows Tablet

Ellipses did not display for Call Objectives with long names.

CRM-203747

Browser (Classic)

Call Objectives displayed for calls with dates outside of the Call Objectives’ specified date ranges.

CRM-207532

Call Reporting

Platform

Issue Description

Issue Number

iPad

When a user created a Call Report from CLM for an account with only one location, the call record type was not saved to the Call Report.

CRM-205148

Windows Tablet

When a user removed a key message from the Call Report before saving the call, the remaining key messages were not renumbered.

CRM-205531

Browser (Classic)

When attendee specific fields were enabled, pre-call notes were not saved for the individual attendees of a group call.

CRM-206262

Windows Tablet

Dependent picklists with only one value defaulted to that value, rather than to None.

CRM-206838

Browser (Classic)

When a user attempted to submit a call with incomplete information for Other Attendees, the expected error message did not display. 

CRM-207907

iPad

iPhone

When Lightning users accessed the Call Report by selecting Go Online, check box fields displayed with a black fill.

CRM-207717

Call Sampling

Platform

Issue Description

Issue Number

iPad

The keypad option did not display when users edited sample quantities.

CRM-208721

Call Scheduling

Platform

Issue Description

Issue Number

Browser (Classic)

When a user edited My Schedule and then moved to another calendar view, filtering was not retained.

CRM-206957
CRM-208416

CLM

Platform

Issue Description

Issue Number

iPad

The iOS_Resolution_vod field was not ignored for Vault-generated content. 

CRM-207784

iPad

An error occurred when displaying content using the saveObject function where an input parameter was formatted incorrectly for the field type.

CRM-207697

Browser (Classic)

When viewing overlays on the 12.9 inch iPad, the overlay shadow did not display correctly.

CRM-207672

Multichannel

An error occurred when syncing presentations and key messages expired in Vault but their Status_vod fields in CRM were blank.

CRM-208018

iPad

Links with schemes other than http or https embedded in JavaScript code did not launch correctly, including email, map, and FaceTime links.

CRM-207821

Consent Capture

Platform

Issue Description

Issue Number

Browser (Classic)

When capturing consent, if the Request Receipt check box was selected and then deselected, email receipts were still sent to accounts.

CRM-207595

Engage Meeting

Platform

Issue Description

Issue Number

iPad

The CALL_MY_PHONE Veeva Message did not translate correctly when viewing the More Options section of the Audio Options menu.

CRM-206601

Events Management

Platform

Issue Description

Issue Number

Browser (Classic)

Font color in various areas of the module did not update correctly when upgrading to Lightning.

CRM-205384

Key Medical Insight

Platform

Issue Description

Issue Number

iPad

When a user created a KMI, then added text in the Description field and formatted it, the text did not display bolded or italicized.

CRM-206792

Multichannel Cycle Plans

Platform

Issue Description

Issue Number

Browser (Classic)

An MCCP calculation for a Child Account enabled org resulted in an error when pulling through attributes from a Product_Metrics_vod object with a high data volume. 

CRM-206438

Browser (Classic)

An MCCP calculation for a Child Account enabled org resulted in some Product_Metrics_vod pull-through fields to be unexpectedly blank when there was a high data volume. 

CRM-207687

Browser (Classic)

When processing pull-through fields from the Account object, the MCCP calculation for a Child Account enabled org did not work as expected.

CRM-207843

Network Integration

Platform

Issue Description

Issue Number

Windows Tablet

After an account failed to import through NAS due to a misconfiguration, the user was directed to the failed account page.

CRM-208045

Suggestions

Platform

Issue Description

Issue Number

Browser (Classic)

Selecting an envelope icon related to a Suggestion did not open the Send Email screen. 

CRM-207594

Sync

Platform

Issue Description

Issue Number

Browser (Classic)

An error occurred when users with the same profile and permission sets were assigned different permissions via a managed package.

CRM-206352
CRM-206799

Browser (Classic)

An error intermittently occurred when a large amount of users simultaneously synced data from Nitro.

CRM-205558

Browser (Classic)

An error occurred when signing in when the app failed to access the user data cache.

CRM-205752