20R2.1 Maintenance Notes

The items listed below were added in 20R2.1. Maintenance items in the Veeva application are corrections to existing functionality.

202.1.500 (October 1, 2020)

Approved Email

Platform

Issue Description

Issue Number

Browser (Classic)

When an org contained 4500 or more scheduled Approved Emails, the emails were not sent when the Approved Email Scheduled Job ran. 

CRM-208667

Call Reporting

Platform

Issue Description

Issue Number

iPad
iPhone

When a user added themselves as an attendee to a call with action items enabled and then selected Done, an error occurred. 

CRM-208046

Engage Meeting

Platform

Issue Description

Issue Number

iPad

During a shared CLM presentation, if the host selected an embedded PDF link, the PDF content did not display to attendees.

CRM-207869

Sync

Platform

Issue Description

Issue Number

Browser (Classic)

When the Veeva_Version_vod Veeva Common Setting could not be accessed, an error occurred. 

CRM-207941

202.1.401 (September 28, 2020)

Engage Meeting

Platform

Issue Description

Issue Number

Browser (Classic)

When sending either an Approved Email or an Engage Meeting invitation from a call with multiple attendees, the Sent Email records referenced the incorrect Call records for the recipient.

CRM-208661

202.1.400 (September 24, 2020)

Account Management

Platform

Issue Description

Issue Number

Browser (Classic)

After refreshing the Account Timeline screen several times, Multichannel Activity records no longer displayed. 

CRM-205211

Approved Email

Platform

Issue Description

Issue Number

Browser (Classic)

Emails from an event were sent to attendees multiple times.

CRM-207904

iPad

When sending an email to a large number of event attendees, the application froze.

CRM-208067
CRM-208452

Multichannel

When anonymous tracking was enabled for an email that was not immediately sent, Email Activities were incorrectly tracked.

CRM-208507

Call Reporting

Platform

Issue Description

Issue Number

Browser (Classic)

When a submitted call was unlocked and the Jump To button was used to navigate between attendees, the Reaction field for CLM details was reset to None.

CRM-208099

iPad

The text for the Submit button was incorrectly translated.

CRM-208188

CRM-208290

Call Sampling

Platform

Issue Description

Issue Number

iPad

When a user saved and then reloaded the Call Report during the signature capture process for a Remote Meeting call with unique attendees enabled, duplicate sample records were created. 

CRM-208017

CLM

Platform

Issue Description

Issue Number

iPad

When viewing PDF content and selecting a link with a scheme other than “http” or “https” that opened an external application, including email and telephone links, an error occurred.

CRM-207880

Multichannel

Incremental sync did not expire a previously synced key message when its corresponding slide in Vault was expired, withdrawn, or deleted. 

CRM-206893

CRM-208207

Medical Inquiries

Platform

Issue Description

Issue Number

iPad

Some MIFR records remained in saved status after the related call was submitted.

CRM-207704

MyInsights

Platform

Issue Description

Issue Number

Windows Tablet

An error occurred when a queried field contained a tab character.

CRM-207681

202.1.300 (September 17, 2020)

Approved Email

Platform

Issue Description

Issue Number

Browser (Classic)

Approved Emails sent from an event were sometimes sent to recipients multiple times.

CRM-207904

Browser (Classic)

When a user selected Send Email from an event with a large number of attendees, the recipients list did not display. 

CRM-206389

Browser (Classic)

Rendering an email template from an Event took a long time when there were a large number of available email fragments available.

CRM-208068

Approved Notes

Platform

Issue Description

Issue Number

Browser (Classic)

Exact match monitored phrases containing a leading or trailing non-alphanumeric character were not matched.

CRM-195757

Browser (Classic)

The Approved Notes process took a long time when processing a large number of records.

CRM-199171

Call Reporting

Platform

Issue Description

Issue Number

Browser (Classic)

When a user selected General Comment as a Key Message, any existing CLM Key Messages on the call report were added to the General Comment section.

CRM-205737

Network Integration

Platform

Issue Description

Issue Number

Browser (Classic)

When an Edit Address DCR included changes to license fields, an error occurred during the DCR Inbound process.

CRM-207859

Order Management

Platform

Issue Description

Issue Number

Browser (Classic)

When a user clicked the Cancel button on an order in Lightning, the order was not cancelled.

CRM-206818

Surveys

Platform

Issue Description

Issue Number

Browser (Classic)

The One_Time_vod record type for Survey_Target_vod object was not translated. 

CRM-207316

202.1.200 (September 10, 2020)

Account Management

Platform

Issue Description

Issue Number

Browser (Classic)

When a user  who was not assigned to a Country created an account, an error message displayed. 

CRM-207481

Approved Email

Platform

Issue Description

Issue Number

iPad

Launching Approved Email from a Remote Meeting and selecting an email template with a Content Type caused an error.

CRM-207387

Browser (Classic)

The Bcc_vod field on the Sent_Email_vod object was on the Remote_Meeting_vod page layout rather than the Call_vod record type page layout, preventing the field from displaying on Engage Meeting invitations from Approved Email.

CRM-206891

Approved WeChat

Platform

Issue Description

Issue Number

WeChat

An Apex error occurred when upserting large numbers of WeChat activity.

AW-2494

Call Reporting

Platform

Issue Description

Issue Number

Windows Tablet

When a user removed a key message from the call report before saving the call, the remaining key messages were not renumbered.

CRM-205531

CLM

Platform

Issue Description

Issue Number

iPad

When displaying PDF content on devices without a physical home button, the slides did not fit the screen correctly when a user navigated to the next slide using anchor tags.

CRM-201389

Engage Meeting

Platform

Issue Description

Issue Number

Multichannel

Submitted Experience Ratings were not accurately counted in the list of successes and failures on the Engage Meeting & Webinar Process Administration page.

CRM-207127

Key Medical Insights

Platform

Issue Description

Issue Number

iPad

When a user created a Key Medical Insight, entered data, and selected the radio button, the entered Medical Inquiry text disappeared.

CRM-207541

iPad

When a user created a Key Medical Insight, entered data using a Bluetooth keyboard, and saved the record, an error occurred and the entered data did not save.

CRM-207225

Medical Inquiries

Platform

Issue Description

Issue Number

iPhone

When a user recorded a Medical Inquiry for a product with a long name, the Product Name and Delivery Method overlapped on the signature page.

CRM-206951

Order Management

Platform

Issue Description

Issue Number

Browser (Classic)

When a user saved an order with a negative Arabic value in a number field, an error occurred.

CRM-205001

Sync

Platform

Issue Description

Issue Number

iPad

Backgrounding the application after starting a webinar caused the application to crash when it was opened again.

CRM-207585

Windows Tablet

A syncing error occurred when resyncing Double Opt-in records that previously had a sync error.

CRM-207444

202.1.100 (September 3, 2020)

Account Management

Platform

Issue Description

Issue Number

iPad
Windows

The Billing Address field value on the Account Detail screen displayed without spaces. 

CRM-194788
CRM-205597

Browser (Classic)

The standard SFDC Account Type field used in the New Account Wizard did not display. 

CRM-204552

Browser (Classic)

When deploying the Veeva Lightning Business App for KAM in a TM2.0 enabled org, two component failures occurred. 

CRM-205608

Browser (Classic)

Fields placed under a blank space in a two-column page layout were aligned incorrectly on the Account Preview page.

CRM-204633

Approved Email

Platform

Issue Description

Issue Number

iPad

Double opt-in confirmation and receipt emails did not respect the RECIPIENT_NAME_IN_EMAIL_HEADER_vod Approved Email setting.

CRM-203752

Windows Tablet

When users sent an Approved Email from a CLM slide, preselected fragments for the email did not display.

CRM-205236

Browser (Classic)

Sending Approved Emails from various entry points redirected end users to the Accounts tab rather than back to the entry point.

CRM-205976

iPad

When sending an Approved Email with a token containing an account's title from an event, but the recipient account had no title, placeholder text was sent in the email rather than being excluded.

CRM-206437

iPad When test mode was enabled, emails failed if an opt-in record for the test email address did not exist. CRM-205817

Windows Tablet

Characters after an apostrophe in a {{customText}} picklist did not display.

CRM-204441

iPad

When sending Approved Emails from an Events Management event, the Done button did not display on the Preview Template modal.

CRM-205973

Browser (Classic)

When the {{userName}} token was used in a subject line, the token displayed to recipients as {{userName}}.

CRM-206372

Browser (Classic)

When sending an Approved Email from a Medical Event, the list of recipients did not display if the event contained duplicate attendees.

CRM-206602

Browser (Classic)

Email Activity records for Approved Emails that were Bounced, Dropped, or Marked as Spam were created with an empty Event_Msg_vod field.

CRM-206834

CRM-207113

Browser (Classic)

After navigating to Consent Capture from an Approved Email, users were not redirected back to the email after closing Consent Capture.

CRM-206878

iPad When a user attempted to send ten email fragments to ten or more recipients, an error occurred. CRM-207214

Call Reporting

Platform

Issue Description

Issue Number

Browser (Classic)

After sharing CLM content during a face-to-face Call or an Engage Meeting, users were not able to edit the order of products in the Detailing Priority section of the Call Report.

CRM-202888

iPad

Product Plan names were partially truncated in the Product Strategy picklist.

CRM-205371

iPad

When users selected Done to end a CLM presentation on a Unique Activities Call, an error occurred and clickstream data were lost.

CRM-203266

Browser (Classic)

When an inactive product was selected in the Promotional Materials section for a call, the user could not submit a Call Report.

CRM-203765

iPad
iPhone
Windows

When users added attendees to a call, the names for user attendees displayed in a different format than the names for account attendees. 

CRM-192770

CRM-192762

Browser (Classic)

When a Lightning Experience user attempted to schedule a remote call associated with a medical event, the page froze.

CRM-205453

Call Sampling

Platform

Issue Description

Issue Number

Online Products did not display in the expected order in the zvod_Sample_Lines_vod section. CRM-205138

Browser (Classic)

If a user entered a sample card number on a Call Report and then later added an attachment, the Sample Limit was incorrectly enforced.

CRM-205609

iPhone After a user either scanned a sample or selected Enter Barcode Number, a larger than usual space displayed below the Cancel option. CRM-205717

CLM

Platform

Issue Description

Issue Number

iPad

When viewing unassigned presentation activities in the Agenda view in My Schedule, sometimes the Remote Meeting icon unexpectedly displayed and the text was misaligned.

CRM-204618

Browser (Classic)

When syncing content from Vault that included slides which were unchanged from the last sync, but their Vault distribution records were updated, then an error occurred.

CRM-206655

iPad

An error occurred when interacting with a presentation that called the formatCreateRecords JavaScript method without passing in an object.

CRM-207051

Consent Capture

Platform

Issue Description

Issue Number

iPad

When signatures were not required for opt-out consent, the Paper Consent ID field did not display.

CRM-205588

iPad

Users could confirm consent without signatures by entering tabs in the Paper Consent ID field.

CRM-205542

Browser (Classic)

When capturing opt-out consent for a custom consent type without consent lines, the Paper Consent ID field did not display even though signatures were required.

CRM-204914

CRM-205470

Browser (Classic)

After navigating to Consent Capture from the Send Email screen from an Engage Meeting in Lightning and capturing consent, users were not automatically redirected back to the Send Email screen.

CRM-206448

iPad

When managing email addresses for email receipts from the Consent Summary screen, the question mark icons did not display for the email addresses for which consent was being captured.

CRM-200902

Contracts

Platform

Issue Description

Issue Number

Browser (Classic)

When a user with the appropriate permissions updated a contract partner record, the record was updated but not locked.

CRM-206305

Engage Meeting

Platform

Issue Description

Issue Number

Browser (Classic)

When meeting hosts changed the name of a scheduled Engage Meeting, the Dial-In and Call Me audio options did not display to attendees.

CRM-203692

iPad

The Meeting Controls Menu did not resize correctly when the device was rotated into Portrait mode.

CRM-203699

Browser (Classic)

An error occurred when a user tried to schedule an Engage Meeting in an org where another user had the same SFID.

CRM-204613

iPad

When exiting CLM to the call report from a slide in Portrait mode, there was a delay in updating the color of the Sharing Status screen border.

CRM-204622

Browser (Classic)

When an Engage Meeting process finished, the Start Timestamp sometimes updated with the End Timestamp in the Attendance Report Process History table.

CRM-203866

Browser (Classic)

When scheduling an Engage Meeting from a person account call with no additional attendees, the host was not automatically navigated to the Approved Email page if the call had suggested attendees.

CRM-201736

Multichannel

When using Remote Sampling, the API name of values of the State_vod and Country_vod picklist fields displayed instead of the label.

CRM-205154

Engage Webinar

Platform

Issue Description

Issue Number

Browser (Classic)

If Event Materials stored in Vault did not have a General lifecycle, Engage Webinar recordings were not posted to Vault.

CRM-205603

Events Management

Platform

Issue Description

Issue Number

Browser (Classic)

The Start Date in the Recent Events section of the Attendee Management page was formatted incorrectly for certain locales.

CRM-204429

Browser (Classic)

When the browser window was not the full width of a screen, dismissal text on the Attendee Reconciliation displayed truncated.

CRM-203482

Windows Tablet

Images attached to an event did not compress correctly and were difficult to read.

CRM-204767

Browser (Classic)

The Service Quantity field on a speaker’s contract displayed as one decimal place rather than two.

CRM-205212

iPad

The Failure icon did not display next to failed expense headers when the expense failed to submit to Concur.

CRM-205481

Browser (Classic)

Users could not add speakers to Event Sessions if the Event lookup field was not configured on the page layout.

CRM-205705

Browser (Classic)

Deactivated picklist values were not translated in view mode.

CRM-205882

iPad

When a user selected the New Attendee or All Locations options in an org with a large number of child accounts, the screen froze.

CRM-199930

iPad

If a custom validation rule prevented an attendee record from being updated, no error message displayed and the signature was not captured.

CRM-204897

iPad

Contracts were still generated even when an error occurred during the generation process.

CRM-172710

Browser (Classic)

Event Materials did not display to team members of an event.

CRM-203197

iPad

When filtering events, the Add Filter modal did not display correctly.

CRM-206998

Medical Inquiry

Platform

Issue Description

Issue Number

Online 

After a Medical Inquiry Fulfillment (MIF) validation rule fired, a Medical Inquiry Fulfillment Response was not created and the MIF status was set to Completed.

CRM-198220

Online When a user tried to save a new Medical Inquiry with an --mpi section signal, an error occurred. CRM-206898

Network Integration

Platform

Issue Description

Issue Number

Browser (Classic)

The CRM Data Subscription process did not properly clear mapped multi-select picklists in CRM.

CRM-204044

Browser (Classic)

An error on a single DCR caused a batch of DCRs to fail during the DCR Inbound process.

CRM-205473
CRM-205769

Samples

Platform

Issue Description

Issue Number

iPad

When a user selected Go Online from the My Samples tab, only two digits displayed in the Inventory Items Count field.

CRM-204281

CRM-202534