Veeva CRM Maintenance Items – 20R1.3 (201.12.0)

iPad

URL Formula fields opened a blank page in some cases in the embedded Safari browser window.

iPad

When default values were defined for fields that were not on a page layout, DCRs were created for those fields. 

Browser (Classic)

Text on the Lookup popup displayed in incorrect languages. 

Browser (Classic)

The Network Customer Master Mode Setting did not properly handle null values. 

Browser (Classic)

Child account names did not display in View mode. 

Browser (Classic)

The My Account screen did not always display the number of accounts specified in the Records Per Page picklist. 

Browser (Classic)

When a user selected Edit Account on the Account Detail screen, “Not Available” displayed in the Primary Parent field if the primary parent account was out of territory. 

Browser (Classic)

When data loading multiple Account Team Members, an error occurred. 

iPad

When a user’s locale was set to Russia, some days in the Office Best Times drop down list were truncated. 

Browser (Classic)

When a Dynamic Attribute contained an incorrect value in the Applies_To_vod field, the attribute still displayed for the intended record type. 

iPad
Multichannel
Online

The userPhoto tag in an email was stamped twice, causing a blank page to display when a user selected the View Mail link.

Browser (Classic)

The Send Email screen contained cross-site scripting. 

Multichannel

When the Name_vod field on the EM_Catalog_vod object contained a null value and was related to an Approved Email process, an error occurred during the Fetch Approved Document Delta process. 

Windows Tablet

When launching an Approved Email template from CLM that did not contain tokens, with auto-added email fragments, the preview button did not display. 

iPad

When an email template picklist contained duplicate values and a user attempted to send an Approved Email, an error occurred. 

Browser (Classic)

When a user opened an email template, the BCC field did not display.  

Browser (Classic)

Scheduled emails failed with an Invalid Consent error message. 

iPad

After a user modified the text in the APPROVED_EMAIL_SENT_vod Veeva Message, the updated text did not display. 

Windows Tablet

When the Optout_Event_Type_vod field did not contain a value and a user selected the Save button for an email opt-in, an error occurred. 

iPad

The Schedule Send popup displayed incorrectly. 

Browser (Classic)

When using double opt-in with a user token in BCC, consent was not saved.

Browser (Classic)

When a user did not have FLS on the Check_Consent_vod field on the Approved_Document_vod object, recipients did not display when sending an Approved Email from a Medical Event. 

Browser (Classic)

Users without FLS to Receipt_Sent_Email_vod field on the Multichannel_Consent_vod object caused Double Opt In confirmation emails to remain in Saves status. As a result, Sent Email records in Scheduled status were not processed. 

Browser (Classic)

When a user entered a value in the Search field on the Add Recipients popup and selected Go, an error occurred. 

iPad

When sending an Approved Email from a Medical Event, selecting the error icon displayed the error popup in the wrong place. 

iPad

When sending an Approved Email from a Suggestion, the user could not exit out of the Send Email screen.  

iPad

When a token returned a number in an Approved Email, an error occurred. 

Browser (Classic)

When an HCP whose email address contained a single quotation mark selected the Unsubscribe link, an error occurred. 

iPad

When a required field contained a space but no other text, validation rules were not triggered. 

iPad

Validation rules on Call Details were not triggered for offline group calls when the criteria included a condition for a field on the Parent Call. 

iPhone

The order of attendee pills on Unique Attendee calls was not consistent. 

iPad

Calls without a territory value could be submitted from users assigned to multiple territories if the call was recorded against an account with multiple territories.

Browser (Classic)

The Attendees search popup in Lightning displayed the results table smaller than in Classic. 

Browser (Classic)

The Schedule, Save and Save & New buttons on the New Call Report screen were unresponsive when the Call Location was not selected.

iPad

In some cases where the Ship to Location, Ship to Address, Call Location and first Address lines contained long values, there was not enough vertical padding between fields in the Information section of the Signature screen. 

Browser (Classic)

When a user edited a previously saved call containing a controlled substance BRC and selected Save, the wrong error message displayed. 

iPad

When adding BRCs to an existing call, the Ship To Address field was not available until after the user added values in the Product, Item, and Quantity fields. 

iPad

When adding a Time Off Territory, adding text to the Comment field, deleting some of the text, adding more text, and then selecting Undo caused an error.  

Browser (Classic)

Saturday was designated as weekend days for Arabic locales. 

Browser (Classic)

When a user created a call through the Schedule a Call button on the My Accounts screen in Lightning, the call could not be opened from My Accounts.

Multichannel

After syncing the new version of an auto-published presentation from Vault, the Active check box for the old version of the related key message was not cleared.

Windows Tablet

When a presentation included a sub-presentation that also included a sub-presentation, selecting any media caused an error. 

iPad

The gotoSlide feature in PDF slides no longer functioned. 

iPad

When assigning an unassigned presentation to a Call with Call Key Messages, the combined Call Key Messages were reordered.  

iPad

When playing CLM content with custom lock in Portrait mode logic in an Engage meeting, rotating the device did not lock the content in Portrait mode. 

Windows Tablet

Newly created custom presentations were not saved until the user synced. 

Browser (Classic)

AttendeeTypeCode could not be mapped to a custom field on the Account object. 

iPad

When the Check Consent field on the Email Template was set to Yes double opt-in confirmation emails were not sent out and invalid consent reason was stamped in Sent_Email_vod record. 

iPad

The Resend Confirmation button was not available in Consent Capture when the assigned Email Template was not accessible to the enter user

iPad

Emails for which consent has been captured could be edited on the Manage Email Addresses screen and the Request Receipts screen. 

iPad

Enabling “Use Email to Capture Consent” toggle for one channel but not for other channel would create opt-in records for both channels 

Browser (Classic)

When a user enabled the “Use Email to Capture Consent” toggle, the user captures both opt-in and opt out for different lines, the Paper Consent Id field was not displayed 

iPad

When the Reject Channel Source Edit On Cancel field on Consent Header record was enabled and a user added or edited an email on the Consent Capture screen, the changes were not reflected on the Manage Email Addresses screen. 

Browser (Classic)

When a user edited an Engage record from the Engage meetings Administration screen, saving the edit took longer than usual, and the edits were not reflected.

Browser (Classic)

The new report type Remote_Meetings_with_Calls_with_Call_Key_Messages had a status of In Development instead of Deployed.

iPad

When a user changed the call datetime value and submitted, an error occurred. 

iPad
Online

After an Engage meeting began, the Remote Meeting Status remained set to Meeting Not Started. 

Browser (Classic)

When a user attempted to download a CLM presentation containing a very large file in the Engage app, an error occurred. 

iPad

When an HCP lost internet connectivity just after a host requested a signature, the spinner displayed on top of the signature error message, preventing the HCP from selecting OK. 

Browser (Classic)

When multiple users added and removed users from groups concurrently across multiple tabs, orphan records were created, preventing some users from being added to a group.

Android

The Request Cancelled modal dialog was not centered vertically on the screen. 

Browser (Classic)

When duplicate meetings with the same Salesforce Mobile ID existed, an error occurred. 

iPad

When an Engage meeting was not fully scheduled and was then rescheduled using My Schedule, call attendees could not join the meeting.

Browser (Classic)

When a meeting attendee joined a meeting immediately before the host started the meeting, a QR Code displayed over the Waiting Room popup.  

iPad

A message displayed indicating users exceeded the maximum number of requests. 

Browser (Classic)

When an HCP canceled a signature request multiple times, the Signature capture failed message did not display to the meeting host after the first or second cancellation. 

iPad

After a host canceled a signature request, the HCP was sometimes redirected to the login screen. 

Browser (Classic)

An incorrect Dutch translation for “Enter Meeting ID” displayed. 

Android

When an HCP shared their screen, their camera was automatically turned off. 

Browser (Classic)

When syncing a webinar recording, an error displayed.

Browser (Classic)

The Start Webinar button did not display. 

Browser (Classic)

When attempting to add a user to a group on the Remote Meeting Admin screen, an error occurred. 

Windows Tablet

When a large number of files existed, not all media files were downloaded. 

iPad

When either the --nsl or --nslns section signal was present on a page layout, the Lic. # field label did not display when a user reviewed Signature Request details on their device.

iPad

The Edit button displayed on My Schedule when not configured on the Event page layout.

iPad

When an Approved Email Admin sent an Approved Email through Events Management, an error occurred. 

Browser (Classic)

Searching for an account on the Attendee Reconciliation screen using an email address when a field of email type did not exist, caused an exception error to be logged in the debug logs. 

Browser (Classic)

When a user created a parent event using one currency and a child event using a different currency, the currency for the child event was not automatically set to the currency of the parent event. 

iPad

The Attachments related list displayed under the Expense Line related list only when an expense was split. 

Browser (Classic)

Blank lines did not display in Veeva Message text. 

iPad

The list of recipients who did not meet the validation rule criteria were not listed uniformly across platforms. 

Browser (Classic)

When an event’s starting and ending times and dates were the same, an error did not display. 

Browser (Classic)

During Speaker Contract Generation, currency fields were formatted based on the user's locale, sometimes resulting in extra zeros in the currency value. 

Browser (Classic)

The Select All option on an Approved Email added all attendees rather than the filtered attendees displayed in the Add Recipients list.

iPad

When a user selected the New Attendee or All Locations options in an org with a large number of child accounts, the screen froze for thirty seconds.

iPad

After viewing Medical Events on the Account Timeline, accessing the detail for one account, and opening the Account Timeline again, events no longer displayed for child accounts.

Browser (Classic)

Field labels on Events related lists displayed in all uppercase.  

iPad

Selecting View Summary on the Digital Sign-In screen caused an error when Meal Opt In was not enabled.

Browser (Classic)

When multiple integration users were active, the QR Code Self Sign-In process failed without displaying an error message. 

Browser (Classic)

A semicolon displayed at the end of Validation Rule error messages. 

Browser (Classic)

When required fields on an Inventory Monitoring records did not contain values, users could save the record. 

Browser (Classic)

When a special character was used in the description field and the description was modified, saved, immediately modified again, and saved again before the first sync completed, a “data has been modified” error displayed. 

iPad

When a user did not have FLS permission to the Status_vod field on the MC_Cycle_Plan_vod object, selecting the My Schedule icon caused an error. 

Browser (Classic)

When a user selected Print Receipt from a Medical Inquiry record, a black dot displayed instead of the HCP’s signature on the PDF. Also, a message stating Error generating printable view message was displayed when creating a Print Receipt from the Account related list. 

Browser (Classic)

When a customer set a value other than January in the START_OF_YEAR Veeva Message and then changed the scale to quarterly, the Account Summary report did not respect the time frame. 

Browser (Classic)

After performing an analytics data load, the system stops while downloading MyInsights data to a mobile device. 

Online 

Manually initiated analytics file processing did not complete. 

Browser (Classic)

Users who did not have permission to load an analytics file could load files, which prevented the file from loading correctly. 

Browser (Classic)

When a user attempted to open the Average Calls Per Day report from the Analytics screen, the following error message displayed: Activity data not found. Has the VEEVA_RUN_ANALYTICS_PROCESS job been run?

Browser (Classic)

The Brick field on the Territory Sales Analysis Report displays without values for some users. 

Browser (Classic)

After adding an account using Network Account Search, if the integration user and end user had FLS to a very large number of fields on Account, Address_vod, and Child_Account_vod objects,  alignments were not created correctly using Account Territory Loader.

Browser (Classic)

When the Salutation field is DCR Required, it did not display as required on the New Account Wizard screen and was not clickable on the Account preview screen. 

iPad
Online Windows

When a user created an account using the Parent Account Wizard, multiple addresses could be selected, preventing DCRs from being created correctly for each address. 

Browser (Classic)

The Print Preview page did not open in a new tab.

Browser (Classic)

After removing an order line, the change could not be saved. 

Windows Tablet

When a user saved, signed, or submitted an order, an error occurred. 

iPad

When a user split an order that referred to a locked Inventory Monitoring record, a sync error occurred. 

Windows Tablet

Validation rules did not trigger an error message even though the offline validation worked correctly. 

Browser (Classic)

After a user unlocked a record and corrected a sync error, the record could not be saved. 

iPhone

Selecting a notification toast when the Veeva CRM app was in the background sometimes displayed the Notification Center instead of the Home page.

iPad

Users could not deselect a non-required radio button question response. 

Windows Tablet

When a user whose language was set to Polish opened the Survey Target related list on the Account Detail screen, an error sometimes occurred. 

iPad

After running an incremental sync, the number of errors displayed in the Sync widget and in the popup did not match. 

iPad

Browser (Classic)

Some users could not sync successfully because of issues with the connection timing out. 

iPad

If a child record in a master detail relationship was edited and then the parent was quickly deleted, the child record was not deleted.

Browser (Classic)

Initial syncs failed with a null exception error when a VMOC where clause referenced a custom setting and the includeAttachment flag was enabled. 

iPad

When a custom field on the Call page layout was set to be unique, it was stamped to both parent and child calls, causing duplicate value sync errors. 

iPad

RTSTransactionTables contained potential threading issues. 

iPad

When certain users synced or refreshed a database, a “refresh unsuccessful” message displayed. 

iPad
Windows

The Delete option did not display on the Sync Errors screen for orders containing sync errors.

iPad

The following sync error displayed in the activity log: Could not authenticate base before using API.